외관

홀리데이 인 익스프레스 & 스위트 - 인터스테이트 380 앳 서티서드 애비뉴, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 676개 이용 후기 중 282개" "
평점 8 - 좋아요. 676개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 676개 이용 후기 중 62개" "
평점 4 - 별로예요. 676개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 676개 이용 후기 중 28개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Craig 님, LOVES PARK

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bed had a human hairs on there and the sheets had makeup or lipstick on them. The room itself was not clean there was discarded food in the elevator on the floor. This property is disgusting I would never stay there again
2024년 3월에 1박 숙박함
답변 제공: Cheyenne 님, 2024년 3월 21일
We are very sorry to hear we did not meet your expectations. We hope we have the chance to make it right for you.

10/10 - 훌륭해요

Julie

연인과의 여행
Nice clean, quiet place to stay !
2024년 1월에 1박 숙박함
답변 제공: Cheyenne 님, 2024년 1월 30일
We are very happy to hear you enjoyed your stay!

4/10 - 별로예요

Bryan

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Slow check-in. No pool towels. Was charged for incidentals that were not mine. Still awaiting on email in the corrected bill statement.
2024년 1월에 1박 숙박함
답변 제공: Cheyenne 님, 2024년 1월 30일
We are very sorry to hear you did not enjoy your stay and am still waiting on a bill from us.

8/10 - 좋아요

Michelle

답변 제공: Cheyenne 님, 2024년 1월 27일
We are very glad to hear you enjoyed your stay.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Margaret

2023년 12월에 1박 숙박함

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chatles Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Handle all requests with professionalism and promptness.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Diana K

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Toilets don’t flush. My parents’ and aunt’s rooms had the same problem. Asked for a cot on first night, was told they’d bring one right up and they didn’t. No one came to restock towels or toilet paper after the first day. Asked for a receipt to prove no additional expenses as was told that if I book through Expedia, I don’t get one.
2023년 10월에 3박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 21일
I am so sorry it wasn't a good stay We would love to make it right!

8/10 - 좋아요

Kiah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and very clean.
2023년 10월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 15일
Very glad you enjoyed the stay.

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 14일
We are very glad you enjoyed your stay!

10/10 - 훌륭해요

Danneka

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extra curtain to keep room dark at night! Train in the background was a noisy distraction!
2023년 10월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 15일
We are so sorry about the noise..

8/10 - 좋아요

Linda and John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 15일
We are glad you enjoyed your stay!

2/10 - 너무 별로예요

Michael

가족 여행
After a long exhausting day we finally arrived at this hotel only to be told they did not have a room to fulfill our reservation. The clerk at the desk said there was nothing he could do, there were no available rooms in the area and he could not be bothered to offer us any further assistance. We ended up driving almost two hours to the west to finally get a room at 2am. Have never encountered a hotel that sold a room that was already paid for…. The service we encountered was poor and indifferent.
2023년 9월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 2일
We are very sorry to hear we did not meet your expectations. If there is anything we can do please let us know.

6/10 - 괜찮아요

Rose

좋아요: 청결 상태, 직원 및 서비스
Rooms smell funny
Everyone was nice - I just think the rooms smell like a pet also lives there
2023년 9월에 2박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are so sorry to hear the room smelled of pets. We will do our best to make it better.Sincerely,Cheyenne

6/10 - 괜찮아요

JENNY

가족 여행
I did not stay here and am awaiting credit info. Reservation was made in haste while tired and traveling- thought Cedar Rapids was much closer. We stayed in Altoona and booked thru Expedia
2023년 9월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are sorry to hear things didn't quite work out. We apologize deeply for any inconveniences caused.Sincerely,Cheyenne

6/10 - 괜찮아요

Nancy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Arrived at hotel after 5 hours of driving only to find out they had overbooked and no double Queen rooms were available. Ended up with a Queen “executive” suite which had one bed and an uncomfortable sofa bed. Of course we had to make up the bed too when we were exhausted. Very disappointing considering I made the reservation in June.
2023년 9월에 1박 숙박함

8/10 - 좋아요

JOYCE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
The staff was nice and professional! The hotel was beautiful and mostly in good condition. It doesn't need some minor updates like the elevator, and some rusty doors. The room was absolutely clean and comfortable!!!
2023년 9월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are very happy to hear you liked your stay with us! We hope to see you back at Holiday I-380@33rd Ave.Sincerely, Cheyenne

6/10 - 괜찮아요

Kendall

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check-in was a nightmare. Computer sysyem was down, thus we couldn't get room keys for 45 minutes. Fruit and eggs missing from breakfast buffet. TV didnt work. Told to wiggle cable. It worked but proper coaxial cable should have been installed.
2023년 9월에 3박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are very sorry to hear it wasn't a good stay. We have since added protocols to make that wait not happen.Sincerely,Cheyenne

8/10 - 좋아요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are very glad to hear your stay was good!Sincerely,Cheyenne

6/10 - 괜찮아요

David Lloyd

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I checked in and there was an odd Odor in the room. Nothing horrible, but a musty smell. I didn’t report it: the receptionist wasn’t very professional in several ways. Not rude, just blah. The second day after I returned to the room, it had not been serviced as was protocol. I spoke to the same receptionist, and she said she would make sure that it got done on day three, ( which it did ). But she should have at least apologized. I said it wasn’t a big deal, as I was alone, but an apology was in order, IMHO. The continental breakfast was good.
2023년 8월에 3박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are very sorry to hear it wasn't that good of a stay for you. We are glad to hear the breakfast was good.Sincerely,Cheyenne

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 3일
We are very happy to hear you had a good stay!

10/10 - 훌륭해요

Mark

2023년 8월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 9월 26일
We are so glad you enjoyed your stay with us!Sincerely,Cheyenne

10/10 - 훌륭해요

BRIAN 님, Woodland Park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was nice and clean, nice rooms and pool. Breakfast had quite a few options and was good. Will be our new go to when in Crdat Rapids area.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were great as we checked in, morning breakfast crew were fantastic. And as we walked to our room the housekeeping gals were nice and greeted us. The room was clean and relaxing. My only complaint was the humidity in the room made our bedding feel damp. But it has been terribly hot and humid in Iowa. My husband is in a band and they gave us a room at the end of the hall near the side exit. Made it so easy to come in late night and not bother anyone. Will come back for sure!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Marian

2023년 8월에 1박 숙박함

4/10 - 별로예요

Wendy

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and it is situated right off the highway with entrance and exits 1 block from the property. Easy access. Also its proximity to multiple restaurants within 1 block was very good as well as a gas station one half block away was super.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스
Staff was friendly and helpful. Accessible to eating places and gas stations. very clean place.
2023년 8월에 2박 숙박함

4/10 - 별로예요

Connor

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived for check in, the front desk decided to focus on an employee rather than checking us in. I waited at the front desk for around 20 minutes before we could even get checked in. When we got to our room, the window was open and the AC was off. It was so hot in the room. My partner also thought someone had used the bathroom prior to us getting in the room because it didn't seem super clean. The shower also has a stain in it. There was a dead bug in the room, and it just felt dirty. Throughout the nights people would run up and down the halls, scream down the halls, slam doors, and argue in the hall. When it came time to check out the front desk worker was nowhere in sight. And again I had to wait around 15 minutes for them to show up. They gave no clear indication if I had checked out upon handing the keys over, and asked why I was still waiting around. Rude staff and not a very clean facility. I won't be staying at a Holiday inn ever again.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tina checked us in effortlessly and fast. She was very helpful getting extra towels. Daniela was very accommodating as well. Only complaint was that our room smelled of cigarettes. They offered to move our room, but we just ended up getting some Lysol since we really liked our room. Verbal great property. Third time staying when visiting CR from Los Angeles- won’t be the last.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Brett 님, Carroll

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very very clean...from check-in to the room.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John D.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was courteous and professional. Check in was great.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Desiree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very bare bones, we had 4 people in our room and were provided no bedding for the pullout couch until we called. Even then they only brought one one extra pillow and blanket. We had to call for a second extra pillow. Our kids got cold in the middle of the night and there were no extra blankets in the room. There were also no sir straws for the in room coffee or a pen to use to write with.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Tierra

연인과의 여행
별로예요: 청결 상태
This property was very dirty!
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!! Friendly staff!
After a horrible experience at a different hotel (which was not a Holiday Inn) down the road, the HIExpress staff made me and my son feel very welcomed. The housekeepers were super friendly, as was all of the front desk staff. The room was clean, the lobby was nice, and I love that they have Dove products in the bathroom. I slept on the hideabed and my son slept on the bed. He said it was super comfortable. I on the other hand sacrificed the discomfort since my son had to play baseball for the next three days. They were out of the double queen rooms, but I was perfectly fine with what we had considering how our trip first started.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Traci

가족 여행
별로예요: 직원 및 서비스
NO Room, overlooked
2023년 7월에 1박 숙박함

8/10 - 좋아요

Sharyn

2023년 5월에 2박 숙박함
답변 제공: Cheyenne 님, 2023년 8월 16일
Dear Sharyn,Thank you for choosing Holiday Inn Express -I-380@33RD Ave Cedar Rapids and for taking the time to share your experience! We are very glad you enjoyed your stay. We aim to delight every guest that stays with us, and we're glad you enjoyed your stay with is. We hope to see you back at Holiday Inn Express -I-380@33Rd Ave Cedar Rapids in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

10/10 - 훌륭해요

Janet A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were larger than a typical hotel room. This was a nice feature. The hotel seemed cleaner than others we stayed at.
2023년 7월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 8월 16일
Dear JanetA,Thank you for choosing Holiday Inn Express -I-380@33RD Ave Cedar Rapids and for taking the time to tell us about your experience! We are very glad you enjoyed the cleanliness of our hotel. Our aim is to delight every guest that stays with us, and we're glad you enjoyed staying with us. We hope to see you back at Holiday Inn Express -I-380@33RD Ave Cedar Rapids in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Great location.
2023년 7월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 8월 16일
Dear Tracy,Thank you for choosing Holiday Inn Express -I-380@33RD Ave and for taking the time to share your experience! We are very glad you enjoyed your stay. Our aim is to delight every guest that stays with us, and we're glad you enjoyed your stay. We hope to see you back at Holiday Inn Express -I-380@33RD Ave in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was acceptable
2023년 7월에 1박 숙박함
답변 제공: susan 님, 2023년 7월 4일
Thank you for taking time to provide feedback on your recent stay. Feedback such as yours is valuable to us as our team strives to make each guest stay an enjoyable and comfortable one!Sincerely,Susan

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not too bad
2023년 7월에 1박 숙박함
답변 제공: susaj 님, 2023년 7월 4일
Thank you for taking the time to let us know about your recent stay. Our team is committed to providing a comfortable and enjoyable stay for our guests. Thank you for staying with us.Sincerely,Susan

10/10 - 훌륭해요

Stephanie

2023년 6월에 1박 숙박함
답변 제공: susan 님, 2023년 7월 4일
Thank you for your time in providing feedback on your recent stay. We are thrilled that you enjoyed your stay!Sincerely,Susan

2/10 - 너무 별로예요

Debra

I ended up hospitalized and had to cancel our reservation but they made that very easy
2023년 7월에 1박 숙박함
답변 제공: Susan 님, 2023년 7월 4일
We are certainly sorry to hear about your hospitalization and hope that you are well. Sincerely,Susan

8/10 - 좋아요

Lucy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: susan 님, 2023년 6월 30일
Thank you for taking the time to provide feedback of your recent stay with us. We strive to make each stay comfortable and enjoyable for each guest.Sincerely,Susan

6/10 - 괜찮아요

Lisa

좋아요: 직원 및 서비스
별로예요: 청결 상태
I thought the room especially the bathroom was not very clean. Hotel itself was ok, the floor was always wet in the main lobby.
2023년 6월에 1박 숙박함
답변 제공: susan 님, 2023년 6월 27일
Thank you for taking the time to provide feedback on your recent stay with us. Your feedback is valuable to us, as we strive to make each stay an enjoyable and comfortable one. We hope you will give us an opportunity to serve you again, to offer you a better experience.Sincerely,Susan

2/10 - 너무 별로예요

zeya

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Never going back
Okay I would like my money back when I arrived the employee deleted my credit card which then deleted my booking when I got checked in they ran my credit card my work debit card and my regular debit card and had 60$ in holding fees I paid 225$ for a king room I was given a queen room the services was terrible they gave me the wrong room the room was dirty and missing sheets cups etc staff was snotty between the manager and the regular employee some one stole my food from in front my room door
2023년 6월에 1박 숙박함
답변 제공: susan 님, 2023년 6월 30일
Thank you for providing feedback concerning your recent stay with us. We apologize for the inconveniences which you experienced during your stay. We strive to make each stay a comfortable and enjoyable one for our guests.Sincerely,Susan