Stayed at the junior suite with private pool.
The matress was so hard! Like a stone! Never saw this kind of matress! The first night was hard but the second one, we couldnt sleep at all!
When wee entered the room and called the reception to ask them to fix the net, nobody came. We asked twice.
They didnt clean the room unless you will ask them the day before. Said that its because of the covid- dont believe it!
All the towels were with a lot of hair, a very long hair that 2 guys dont have!It was awful!Ask the cleaning lady to change it, she yelled at us and just walked away!
The room is with private pool. So i thought that it should be a towels for this pool. The cleaning lady refused to give us 2 additional towels! Only 2 per room (for the shower).She shouted that we have towels near the main pool(the main pool was more than 5 min walk down the hill and then coming back, why dont put a towels in the room?!)
Went to a reception to ask for a can opener (most of the hotels you have it in the room), she said that i should go to a pool bar and take from them. I asked it for my room, she said that they will give it to me. At the bar they said that they have only 1 and the wont give it to me. Came back to the reception and they send some guy to open a bottle for me. Didnt give me the can opener to my room like i asked.
Overall, the service was very bad!The room was not so clean.
The put a sign that the room was sanitised-not at all.The remote was in the plastic wrap, it was dirty