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오요 오션 브리즈 호텔 - 링컨 시티 여행 후기

2.5 out of 5
오요 오션 브리즈 호텔 - 링컨 시티
1070 SE 1st Street, Lincoln City, OR

이용 후기

6.4
평점 10 - 훌륭해요. 329개 이용 후기 중 56개" "
평점 8 - 좋아요. 329개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 329개 이용 후기 중 80개" "
평점 4 - 별로예요. 329개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 329개 이용 후기 중 45개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn't have any record of my reservation through Expedia. No rooms, no apologies. The place looked horrible and overpriced. But the worst was the poor attitude of the staff.
2021년 4월에 1박 숙박함
답변 제공: Bruce 님, 2021년 4월 24일
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 4월에 1박 숙박함
답변 제공: Leo 님, 2021년 5월 3일
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apparently this hotel accepts room reservations even after being full. Charged for the room despite not being able to stay there. Terrible experience. Drove out to this location to find that there was nowhere for us to stay. Seemed to be happening to multiple people.
2021년 4월에 1박 숙박함
답변 제공: Leo 님, 2021년 4월 19일
We are sorry to know this, thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
Showed up to propert and turned us away for booking with Travelocity for one night. Declined reservation and sent us away. Didn’t stay. No explanation of refund. Disappointed in location and travel site.
2021년 4월에 1박 숙박함
답변 제공: Bella 님, 2021년 4월 18일
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Bella!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The hotel had been and just reopened. The room needed to be wiped down from being closed. Location is not on beach and you had to cross a very busy street to get to the beach
2021년 4월에 1박 숙박함
답변 제공: Leo 님, 2021년 4월 5일
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
No coffee maker nothing in room no cups. Woke up to four cop cars. Car near ours was broken into. Kids loitering around next to elevator with skateboards. Didn't feel safe at all.
2021년 3월에 1박 숙박함
답변 제공: Gabi 님, 2021년 3월 31일
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 2박 숙박함
답변 제공: Bruce 님, 2021년 4월 10일
Thanks for the positive rating. Hope to host you soon Regards, Bruce

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was across the street from the beach. The rooms were a nice size. The property was neglected but it has real potential for a caring owner. What a shame.
2021년 3월에 2박 숙박함
답변 제공: Gabi 님, 2021년 3월 30일
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Gabriel!

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing like the pictures. Very thin walls. Hard to figure out where to check in at.
2021년 3월에 1박 숙박함
답변 제공: Joe 님, 2021년 3월 29일
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joe

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함
답변 제공: Leo 님, 2021년 4월 6일
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

4/10 - 별로예요

실제 이용하신 고객

2021년 3월에 2박 숙박함
답변 제공: Marie 님, 2021년 4월 6일
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함
답변 제공: Marie 님, 2021년 4월 18일
Thanks for rating our services, Looking forward to your continuous appreciation and support. Regards, Marie!

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Everything would have been pretty good overall except for VERY loud children running back and fourth in the room above us, waking us up at 6-7 am every morning and continuing throughout most of the time we were there. It was as if we were inside of a bass drum almost non stop, no fun... We called and complained a couple times but there wasn't much they could do. The Floors were very dirty, very... My husband, children and i had black feet and had to lay towels down next to the bed to wipe our feet down before getting onto the beds. Tables were sticky and crummy, the sink drain kept coming apart and leaking all over the floor. Without these issues i think our vacation would have been a different story. I'm really not a picky person and hate to complain but i would never stay here again.
2021년 3월에 2박 숙박함
답변 제공: Jose 님, 2021년 3월 26일
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Jose

2/10 - 너무 별로예요

Ember

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go somewhere else
We booked an ocean view room on hotels.com, when we got to the room, it was NOT ocean view and had a do not disturb sign on it as if someone was staying in the room. Went back to the office. We were told we did not book a ocean view room and they had none available. Also told just to go into the room, there shouldn’t be anyone there. Got into the room, there was trash on the floor near the nightstand. We packed everything back to the car, got a refund and stayed somewhere else for the trip.
2021년 3월에 1박 숙박함
답변 제공: Jose 님, 2021년 3월 26일
Apologies for the inconvenience caused, Ember! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Jose

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the property’s location to the beach as well as Devil’s Lake. Great location and great price for our experience.
2021년 3월에 1박 숙박함
답변 제공: Marie 님, 2021년 3월 25일
Hi, It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

6/10 - 괜찮아요

Valerie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: Bryce 님, 2021년 3월 17일
Hi, Valerie! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bryce

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was located on top of a roof of a strip mall, they were doing construction on the balconies above us so, for 10 straight hours we listened to drills, jackhammers and construction noises (not great for a relaxing get a way) the room was dirty and upon inspecting more, there was dirt and stains every where. The shower head only works if you are 5’0 or shorter and the hot water isn’t hot. On our second night out electronic keys stopped working and when I went to the OFF SITE lobby, the man told me that they had “no guests” in my room number and I had to argue for 30 mins for him to give me new keys to the room that I paid for and my stuff was in. It was a headache from start to finish. We won’t be returning.
2021년 3월에 2박 숙박함
답변 제공: Marie 님, 2021년 3월 19일
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I liked being to open my patio door and see the ocean
2021년 3월에 2박 숙박함
답변 제공: Bella 님, 2021년 3월 7일
Hi, Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Bella!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
The place definitely feels like a rundown hotel where they lazy-remodeled. It wasn’t like TERRIBLE but definitely not great. Would I stay there again? If better things aren’t available, yeah it’s fine. But definitely going to try to find something better first next time
2021년 2월에 1박 숙박함
답변 제공: Marie 님, 2021년 3월 5일
Thanks for the positive rating, We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

6/10 - 괜찮아요

Mike

2021년 2월에 1박 숙박함
답변 제공: Chris 님, 2021년 3월 5일
Hi, Mike! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Christina!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함
답변 제공: Marie 님, 2021년 3월 7일
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I am 76 years old my issues were not feeling safe soon as you come in to check in the lady has her mask below her nose and Maids didn't even wear them. I installed the curtain for the bathroom tub the office did Supply new one. My wife ended up getting Windex from the maid so she could clean the window so we could see the ocean clear. The floor was not very clean. I would stay again giving them a second chance for the price it's a nice hotel
2021년 2월에 2박 숙박함
답변 제공: Marie 님, 2021년 2월 23일
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
For the price it was nice and relaxing basic needs met....however i booked a room and paid the extra $5 per person to make sure i got that room. When i arrived to checkin the girl at the desk said she was going to "upgrade" my room because the system was going slow. My room was not an upgrade but infact a huge downgrade. I had reserved the room i wanted because of the bathroom that had a huge tub and seperate shower. So i was not happy about that at all.
2021년 2월에 1박 숙박함
답변 제공: Mike 님, 2021년 2월 17일
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Mike

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Marie 님, 2021년 2월 16일
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Mike 님, 2021년 2월 15일
Thank you so much for the charming rating Robert. Your review made our day. Have a great day ahead. Regards, Mike

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff either had no mask in sight (the housekeeper) or wore mask low below the nose. There was no early check in. No coffee due to Covid, but staff doesn’t wear a mask? Someone had sharpied the bottom of my remote, which turned the bedsheet and my hand bright pink. There was no soap in my room and a half used shampoo. When I called the front desk they assured me there was no difference in the body bar or cleansing bars they have. That’s fine, but why do I see two different ones in my friends room? I asked for soap and they said I can come get it. So they short me on soap then I have to do the leg work? I will never stay here again.
2021년 2월에 2박 숙박함
답변 제공: James 님, 2021년 2월 9일
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, James

2/10 - 너무 별로예요

Josh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 2박 숙박함
답변 제공: Bruce 님, 2021년 2월 7일
Hi, Josh. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

4/10 - 별로예요

Stephanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel room was very dirty. The sheets had hairs on them. The bed pad had brown stains all over it. There was a big hole in the wall with cords sticking out. The baseboards had dirt all over them.
2021년 1월에 1박 숙박함
답변 제공: Walter 님, 2021년 2월 2일
Hi, Stephanie. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Walter

8/10 - 좋아요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: Marie 님, 2021년 2월 1일
We appreciate your positive rating, Tamara! We do take pride to serve our guests an amazing experience. Regards, Marie!

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel/room got the job done. The room was clean and somewhat updated but its just an old building. Beware that our room did not have air conditioning, however it is winter and the heat worked great but i wouldnt want to stay during summer. The staff was nice and left us to ourselves so that was nice.
2021년 1월에 1박 숙박함
답변 제공: Joey 님, 2021년 1월 30일
Hi, we are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Joey

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place was a trap house. People up all night in the parking lot and stompi g around up stairs
2021년 1월에 2박 숙박함
답변 제공: Leo 님, 2021년 1월 30일
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

8/10 - 좋아요

실제 이용하신 고객

2021년 1월에 2박 숙박함
답변 제공: Barb 님, 2021년 2월 3일
Thanks for your feedback! I hope we can host you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Felt unsafe
There were people living in their cars in the hotel parking lot and with hardly any light in the lots it didn’t feel very safe. Not to mention that anyone was able to use the stairs or elevator to get into the hotel. Our door didn’t seem to shut just right so my wife couldn’t sleep in fear the door was going to be opened. The staff were all nice, but they also were smoking like right in front of the main lobby. Wish they could’ve done that somewhere else. It was close to the beach and honestly that’s the only thing that was great about the hotel.
2021년 1월에 1박 숙박함
답변 제공: Marie 님, 2021년 1월 21일
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!

6/10 - 괜찮아요

Jacinda

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I thought the room could’ve been cleaner. Our socks were black from the floor and the walls were really dirty.
2021년 1월에 1박 숙박함
답변 제공: Bella 님, 2021년 1월 12일
We are sorry to hear about your experience, Jacinda! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Bella!

10/10 - 훌륭해요

Autumn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 2박 숙박함
답변 제공: Christina 님, 2021년 1월 12일
Thank you so much for the positive rating, Autumn! Hope to serve you soon with an amazing stay. Regards, Christina!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has been updated and very clean rooms
2021년 1월에 1박 숙박함
답변 제공: Marie 님, 2021년 1월 12일
Hi, It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don’t leave anything behind
We left behind a belt that meant a lot to my spouse and they never returned it. Doesn’t make feel like going again the cleaning wasn’t so good ether.
2020년 12월에 1박 숙박함
답변 제공: Marie 님, 2021년 1월 12일
Hi, Sorry for the inconvenience you have faced. We can understand your situation, someone from our team will contact you soon and will try to resolve this as soon as possible. Regards, Marie!

2/10 - 너무 별로예요

Samantha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
scary night
2020년 12월에 1박 숙박함
답변 제공: Marie 님, 2021년 1월 12일
Hi, Samantha! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oregon Coast Stay-over
Nice hotel located across the street from the beach. Comfortable and clean. Friendly staff, too!
Beach in Lincoln City.
2020년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: Marie 님, 2020년 12월 28일
Hi, We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 - 좋아요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Leo 님, 2020년 12월 26일
Hi, Kristie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: Leo 님, 2020년 12월 3일
Hi, thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 2박 숙박함
답변 제공: Jon 님, 2020년 12월 2일
We appreciate your feedback, Laura! Hope to welcome you soon :) Regards, Jon

10/10 - 훌륭해요

Magda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Bryce 님, 2020년 11월 27일
Thanks for rating us superbly, Magda! Glad to know that you loved our services :) Regards, Bryce

6/10 - 괜찮아요

Crystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel
Looked through pics on site before booking. The pics are from rooms that they have remodeled but are not using. From the second we got on the elevator, the smell was so over powering, the hallway was almost as bad but they tried covering it with carpet powder. Smell made me sick to my stomach. I cut my foot on a loose tile on the bathroom floor. Took us about 10 minutes to figure out that we have to go check in at the motel next door. No phone in the room to call front desk.
2020년 11월에 1박 숙박함
답변 제공: Bryce 님, 2020년 11월 23일
Sorry for the inconvenience, Crystal! We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Bryce

4/10 - 별로예요

Melanie

2020년 11월에 2박 숙박함
답변 제공: Marie 님, 2020년 12월 1일
Hi, Melanie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
2020년 11월에 1박 숙박함
답변 제공: Jane 님, 2020년 11월 22일
Hi, we regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Jane

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for.
2020년 11월에 1박 숙박함
답변 제공: Bella 님, 2020년 11월 18일
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Bella!

8/10 - 좋아요

Lori L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
large room, bed was comfy, couple of seating areas, very quiet
2020년 11월에 1박 숙박함
답변 제공: Jane 님, 2020년 11월 19일
Pleased to hear your kind words of appreciation, Lori! We will try our best to never fail to surprise you every time. Regards, Jane

4/10 - 별로예요

Audrey

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
things not quite what they advertised
I set my stay up with a ocean view and what I got was a view of the high way and passed that was the ocean. when we got there we went to the office it was closed for that building we had to go across street to get the key and then when we started up the elevator there was a sign stating that the hotel was not responsible for theft of personal belongings. there was no key lock enter to the elevator. we dropped our things off and went exploring when we got back at 9 30pm our room was freezing so I turned on the heater. that did not work and the phone in the room did not work and there was a big crack in the ceiling. I had to go across the street to the desk to get help. at this point I was not happy I had prepaid for the room and I would not get my money back. the person at desk said they would not charge us for changing rooms. I wanted to get a discount but because I had booked on line they could not help me with that. after 35 minutes of Jimmy checking out the heater and finding another room we were able to get into a room with a working heater . still no working phone because they were remodeling the second floor of that building . I wish I would have known this when I checked in I would have done things different.
2020년 11월에 1박 숙박함
답변 제공: Bella 님, 2020년 11월 11일
We are sorry to hear about your experience, Audrey! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!