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홈타운 스튜디오 바이 레드 루프 애틀랜타 - 챔블리 여행 후기

2 out of 5

이용 후기

5.0
평점 10 - 훌륭해요. 776개 이용 후기 중 107개" "
평점 8 - 좋아요. 776개 이용 후기 중 96개" "
평점 6 - 괜찮아요. 776개 이용 후기 중 139개" "
평점 4 - 별로예요. 776개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 776개 이용 후기 중 324개" "

5.0/10

청결 상태

5.8/10

직원 및 서비스

4.4/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jeonghyeong

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
전혀 불만없는 숙소
전혀 불만없는 숙소
2021년 10월에 1박 숙박함
답변 제공: HTS Chamblee 님, 2021년 10월 13일
저희 부동산을 리뷰해주셔서 정말 감사합니다! 우리는 당신이 여기에서 즐거운 시간을 보냈다는 소식을 듣고 매우 기쁩니다. 곧 다시 만나기를 바랍니다!

8/10 - 좋아요

oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 7박 숙박함

8/10 - 좋아요

Stephen

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Extremely friendly, and helpful staff
2024년 3월에 7박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 4월 12일
Dear Stephen,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. It's great to hear that you were pleased with our extremely friendly and helpful staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rosalva

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible everything was broke
2024년 3월에 8박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 4월 9일
Dear Rosalva,We are sorry to hear about your recent experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. You indicated that your stay was horrible and everything was broken which dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jonathan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dilapidated with many broken and missing features. There were also roaches in our room. We slept with the lights on and sealed all our belongings. Didn’t have a choice but to stay our first night in town. Found another hotel first thing the following day.
2024년 4월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 4월 9일
Dear Jonathan,We are sorry to hear about your recent experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the conditions of your room, multiple encounters with pests, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Clayton

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is super cheap for a reason. The drug community is in full force and the environment is not for most. I felt threatened most times. They should rent self protection equipment with the room.
2024년 3월에 7박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 6일
Dear Clayton,We are truly sorry to hear your recent experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE did not meet your expectations. I deeply regret learning that your encounter was unfortunate. I completely empathize with your feelings of frustration regarding the issues you have highlighted. We at Red Roof are committed to thoroughly investigating the matter and taking the necessary steps to prevent any recurrence.We appreciate your business and truly value your feedback.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Hefer

I don’t go tu hotel
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 27일
Dear Hefer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. We apologize if you were prompt to leave a review. On your next visit the area, Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Sharneice

가족 여행
좋아요: 직원 및 서비스
Staff was cool and helped with all issues I had. Property is quiet and staff is extremely friendly and very helpful will return!
2024년 2월에 7박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 22일
Dear Sharneice, Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our staff who was very helpful and friendly throughout your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 - 훌륭해요

Sharneice

좋아요: 숙박 시설 상태 및 시설
Staff was friendly and wasn’t pushy . Came across an issue with my booking and they didn’t rush me out the room . Will be back again
2024년 2월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 20일
Thanks for sharing your feedback with us, Sharneice. The staff at our HomeTowne Studios by Red Roof Atlanta - Chamblee was elated to see that we earned your 5/5 score. You mentioned some highlights, such as our friendly staff and that you were not rushed when you had an issue with your booking, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

10/10 - 훌륭해요

Kriss

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room pretty good, clean clean clean, Everything clean, under bed, behind the bed and more. Smells great. Closet clean. Foors clean, walls clean. Curtains clean, fridge and stove, microwave CLEAN. Bed comfy.I checked another room not so good. No towels ,no soap, far better then local hotels close by. Great evening staff.
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 25일
Dear Kriss,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that you had checked into another room and there was no towel or soap. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Hani

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 24일
Dear Hani,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Raheem

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 15일
Thank you, Raheem, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not for me!
This hotel was nasty. Toilet seat had crusty pee stains on it so I know it had not been cleaned. There was no TV remote when I got to my room so I had to get one from front desk. No towels, washcloths were in the room and were not available til the next day late in the afternoon! All of the cabinets and closets are raggedy and falling apart too. Needs a major remodel. The only thing decent was the shower, I was suprised it was clean...I think there are families living there because one of the parking lots was full of kids playing. Not for me, but maybe the families here have better "suites".
2023년 11월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 5일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Hearing that the only thing good about your stay was our clean shower, was disheartening. We strive to provide our guest with a clean and comfortable stay which is why it's saddening to hear that you encountered such poor housekeeping conditions and a poor upkeep. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Red Roof Management

6/10 - 괜찮아요

Sonya

2023년 11월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 20일
Hi Sonya,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 - 훌륭해요

China

2023년 11월에 7박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 20일
Hi China,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

2/10 - 너무 별로예요

Tiata

2023년 11월에 5박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 21일
Thank you for taking a moment to rate your experience, Tiata. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager and Staff were very friendly and allowed me to check in early. Overall experience was exemplary! Will definitely be back.
2023년 11월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 18일
Dear Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. It’s great to hear that you found our staff to be very hospitable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Raheem

2023년 11월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 19일
Thank you, Raheem, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Sonya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 13일
Thank you for taking a moment to rate your experience, Sonya. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Noel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 11일
Hello Noel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 - 별로예요

Ryan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 3일
Thank you, Ryan, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Beunca

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was terrible. We waited 3 hours to check in only to be told they only had one of my rooms available due to the property being oversold. I had made my reservation 3 days in advance! We ended up being transferred to a sister property. I was given a dirty room and had to walk back down for a new room. The second room I was given was not entirely spotless either but it was now around 5pm and I was tired. I woke up to a bug in my hair and later found another in the kitchen and 2 more in the bathroom! There was not a full roll of toilet paper in the bathroom one other was there a fresh roll anywhere to be found. A house keeper walked into my aunts room with out a knock and didn’t even apologize! Upon the second night there was arguing and loud music in the parking lot and people were revving and screeching their engines and tires. There was also a lot of y houses people everywhere around the property.
2023년 10월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 3일
Hello Beunca, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the problems you encountered with your reservation, the lack of cleanliness in the rooms amongst all the other issues you highlighted that cause your experience to be less than ideal. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Angelia

2023년 10월에 4박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 31일
Hello Angelia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Evariste

별로예요: 숙박 시설 상태 및 시설
The property is fairly good but there’s way too many people around the building and in hallway including kids a lot of noise even late night but besides that everything else is okay
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 23일
Dear Evariste,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with way too many persons around the building, the noise at late night and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 21일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Sierra

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was alright no complaints
2023년 9월에 7박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 30일
Thank you for taking a moment to leave a review, Sierra. The staff and I at the HomeTowne Studios by Red Roof Atlanta - Chamblee appreciate your 3/5 score following your stay. I am happy that your stay with us was alright and you had no complaints. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
This place is filthy. Trash is everywhere on the property and roaches are prevalent in the bedrooms.
2023년 9월에 5박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 28일
Hello Valued Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the uncleanliness of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

George

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t waste your time or money
2023년 8월에 2박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 23일
Dear George,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Todd

2023년 9월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 23일
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

Jwoski

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 28일
Hello Jwoski, The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Orlando

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I really don’t have anything good to say about my stay. First the room i booked wasn’t available, then the floors were some kind of slippery very dirty wood , went to turn on the light that no longer wanted to shut off because no matter which way you turned the weird timer switch of a knob it wouldn’t shut the light off so it stayed on through the night. Lastly the tv was pointless to have the connection was horrible an antena alone probably would’ve worked best because at least you’d be able to move it to receive better connection because when it would go from watching something glitchy and all of a sudden to white noise really LOUD ! It was horrible! Fridge was all rusted, mold in the bathroom and peeled through to the cement shower floor.
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 19일
Hello Orlando,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. It's saddening to hear that your stay fell short of your expectations due to the indicated unclean conditions, loud noise, a faulted knob along with other concerns. Please know that this isn't a level of service that Red Roof stand for and will take your comments in to consideration in an effort to improve our quality.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

2/10 - 너무 별로예요

Meshulum

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smelled like a smoking session just finished up on entrance of room. Room floor was sticky. No remote for tv. Tiny roaches!
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta - Chamblee, Meshulum. I am sorry that your experience did not meet your expectations. You stated that the listed pests and the sticky room floors, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Bridget

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We paid about $80 per night for a room with two twin beds. While I can understand not having a full set of mini shampoo, conditioner, etc, I still fully expect to have soap to wash my hands after going to the bathroom. There was no soap, no kleenex, no hand towels. There was the one roll of toilet paper, two wash rags, and two bath towels. The room was filthy. Some kind of black debris seemed to be coming in from the window air conditioner, so even after wiping down the bedside table, pillows, and bedding, it kept returning throughout our two-night stay. There was no trash can, so we used grocery bags to collect our trash. The floor was very dirty, the light fixture in the bathroom was covered in dead bugs and cobwebs, and there were some kind of splatters all over the doors and walls everywhere. Our last morning, we found a live, large German cockroach on the shower curtain before stepping into the shower. Our mattresses were lumpy and very uncomfortable. The one pillow per bed was as flat as a pancake. We got in late because we were visiting for a concert and the front office was closed and laundry room locked when we returned at 11 pm, so we could not get fresh towels or wash the ones we had. I can’t imagine what we’d have done if there had been any real issues since there was no staff on site at night to offer assistance. The staff we did encounter were nice enough, just a very dirty and uncomfortable facility that I would never recommend to anyone or return to.
2023년 8월에 2박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 18일
Dear Bridget, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. I was saddened to read that your stay fell short of your expectations due to the possible lack of cleanliness and the insects you reported, prompting your 1/5. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Paty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for the Price
Really nice place for the price. Convienent to everything we needed. Extra quiet at night. Staff was friendly and helpful. Will add to our list for future visits.
2023년 7월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 7월 30일
Dear Paty,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. I am pleased to read that we are convenient to everything you needed, staff was friendly and helpful and all the positive comments that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ramon 님, Cary

2023년 7월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 10일
Hello Ramon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 - 너무 별로예요

Salvador

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Llegue alas 10:40pm hacer check in y la oficina estaba cerrada tuve que esperar 35 minutos a que me atendiera la recepcionista y el cuarto 231 que me dieron estaba en pésimas condiciones la puerta de microondas rota no había papel de bańo y tampoco cortina de la regadera no había tuallas en el bańo había cucarachas y algunos objetos de las otras personas y la cama no tenía el cobertor realmente estoy muy decepcionado deberían de especificar condiciones del hotel antes de reservar por que el precio por noche no es de lo más barato . Yo no volvería a reservar en este hotel
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 17일
Hello Salvador,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered a room with a broken door and pests at our hotel, please accept our most sincere apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review. I do hope that you will visit one of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 17일
Hello Jose,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Shaniya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 16일
Hi Shaniya,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Deryl

좋아요: 청결 상태
2023년 6월에 25박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 7월 15일
Hi Deryl, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Ángel

2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 26일
Thank you for taking a moment to rate your experience, Ángel. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate but is saddened your 1/5 score following your stay. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Ángel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Que mal atención
2023년 7월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 3일
Querido Angel,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. Agradecemos sinceramente sus comentarios y lamentamos mucho que no esté satisfecho con su experiencia, lo que llevó a su calificación de 1/5. Acepte nuestras más sinceras disculpas por los problemas que encontró durante su estadía. En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Sin embargo, sus comentarios son fundamentales ya que nos esforzamos por brindar una estadía limpia, cómoda y basada en el valor a todos los huéspedes.Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,OliviaEspecialista en RediResponse

2/10 - 너무 별로예요

Anjelica

2023년 6월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 20일
Hello Anjelica,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Donnella

2023년 6월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 5일
Hello Donnella, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I appreciate your 1/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

2/10 - 너무 별로예요

Carlos

2023년 6월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 6월 29일
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 - 너무 별로예요

Momolu

2023년 6월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 6월 26일
Hello Momolu,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

2/10 - 너무 별로예요

Momolu

2023년 6월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 6월 25일
Hello Momolu, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE and I are saddened to your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues or concerns while in house, please feel free to reach out to our front desk for real time assistance. Thanks again, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Dannielle Red Roof Management

2/10 - 너무 별로예요

Siang Chean

2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 21일
Hello Siang,Your review of the HomeTowne Studios by Red Roof Atlanta - Chamblee was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

2/10 - 너무 별로예요

Noah

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs, broken AC, questionable surroundings
2023년 5월에 6박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 5월 31일
Hello Noah,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. I was saddened to read that your stay fell short of your expectations due to the broken AC and insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Recordo Rediresponse Specialist

2/10 - 너무 별로예요

Joanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY UNSATISFIED CUSTOMER SERVICE
I did not get to stay because they cancelled my room without any notice...I got there 2 hours ahead and there was nobody there to check us in , i cam back at 3 30 just to fi d out they cancelled my accommodation without any notice. They weren't have to ever worry about me staying at the suite ever again..Terrible customer service.
2023년 5월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 5월 31일
Hello Joanne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. It's disheartening to hear that you weren't able to stay due to your reservation being cancelled. Please note that once an attempt is made to charge the card but fail, it will result in your reservation being cancelled. Sincerely,Recordo Rediresponse Specialist