룸, 더블침대 2개, 금연 | 책상, 무료 유아용 침대, 무료 WiFi, 침대 시트

데이즈 인 바이 윈덤 샴페인/어바나 여행 후기

2 out of 5
데이즈 인 바이 윈덤 샴페인/어바나
914 W Bloomington Rd, Champaign, IL

이용 후기

5.4
평점 10 - 훌륭해요. 843개 이용 후기 중 100개" "
평점 8 - 좋아요. 843개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 843개 이용 후기 중 194개" "
평점 4 - 별로예요. 843개 이용 후기 중 161개" "
평점 2 - 너무 별로예요. 843개 이용 후기 중 227개" "

5.6/10

청결 상태

7.0/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

Lurby

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really friendly, found the property not like in pictures online. Room was small, beds were small and bath tub was dirty.
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Lurby, We appreciate your kind words about our staff. Your feedback has been noted, and we always strive to meet guest expectations. Our team is here to address any concerns directly to provide the best guest experience possible.

2/10 - 너무 별로예요

Cassie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was so nasty!!! Windows didn’t lock or the hotel room door!!! Mold , and bugs !!! Unmade stained beds and sheets !!! I wish I was able to share the photos..
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Cassie, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
I thought it might be noisy but that was not the case. It was very convenient being just off the Interstate. The staff was courteous and efficient.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello William,We are delighted to hear that you enjoyed the convenience of our location near the Interstate and experienced courteous and efficient service from our staff. Thank you for taking the time to share your feedback with us. Your comfort and satisfaction are important to us, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Kathleen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Besides the decor being very outdated, the hair dryer was broken, the refrigerator froze my food and soda, the one and only blanket was paper thin, there was limited functioning TV channels, and the heat was inconsistent. Would never stay there again and would think twice before ever booking a Days Inn in the future.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Kathleen, We appreciate you sharing your feedback with us. We regret to hear about the challenges you encountered during your stay and apologize for any inconvenience caused. Your comments will be shared with the team for further review and improvement. Please feel free to reach out to the hotel management directly to discuss your experience in more detail.

2/10 - 너무 별로예요

Adam

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very unclean and poorly managed. The first room I was checked into had not been cleaned, there were towels on the floor, the bed was unmade etc. The second room smelled heavy of cigarette smoke and the bed and bathtub had stains. I checked out after staying in the room for twenty minutes. I do not recommend.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Adam, We regret to hear about your experience and appreciate your feedback. We take cleanliness seriously and assure you that we adhere to high standards. Your comments will be shared with the team for further review and improvement. We apologize for any inconvenience caused and thank you for bringing these matters to our attention.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cold water dirty sheets and no pillow
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello David, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team to ensure we uphold our high standards moving forward. If you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Brenda

별로예요: 숙박 시설 상태 및 시설
Definitely a Budget option
They are redoing the outside but the rooms need some attention. The furniture is very beat up and the room could use a good cleaning.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Brenda,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your understanding as we work on improving the exterior of our property. We apologize for any inconvenience caused by the condition of the furniture and cleanliness of your room. We value your input and will make sure to address these issues with the relevant departments. Your satisfaction is important to us and we hope to welcome you back in the future for a better experience.

10/10 - 훌륭해요

Erden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Erden,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. Our team is dedicated to providing excellent service and ensuring that our guests have a comfortable stay. We hope to welcome you back in the future!

10/10 - 훌륭해요

Noel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice sleep nice staff
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Noel,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you had a pleasant and restful sleep, and that our staff provided you with excellent service. We strive to ensure our guests have a comfortable experience, and it's rewarding to know we succeeded in delivering that for you. We appreciate your kind words and hope to welcome you back to our hotel in the future.

8/10 - 좋아요

Leslie

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Leslie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

Wes

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Warn me next time!
It was obvious that the hotel was going through a remodel. However, we were not prepared for that when we rented the room. Construction workers started very early and the room was half painted. I’m sure it will be nice once everything is completed. Just wish they would’ve prepared us for it before we paid what we did for the suite.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Wes, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the ongoing remodel. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your understanding and hope you will give us another opportunity in the future.

4/10 - 별로예요

Edward

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Burn it down and build a new one
Old beat up smelly gross
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Edward, We apologize for any discomfort you experienced during your stay and appreciate your feedback. We strive to provide a pleasant environment for all our guests and will take your comments into consideration for future improvements. We hope you will consider staying with us again for a better experience.

2/10 - 너무 별로예요

Terilyn 님, Jackson

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is under renovation and we were not able to check in.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Terilyn, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our ongoing renovation. We understand the importance of a smooth check-in experience and we regret falling short on this occasion. We appreciate your understanding and hope to have the opportunity to welcome you back in the future when our renovations are complete.

4/10 - 별로예요

Lori

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unsatisfied stay
I understand you were going through renovations, but tearing up the entire outside of the hotel was unnecessary and ugly. You should have done this in sections. Also, $250 a night was extremely expensive for what was provided. I had outside noise coming into my room very early in the morning and late at night. I would not come back to this property
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Lori,Thank you for sharing your feedback with us. We apologize if the renovations inconvenienced you. While we strive to minimize disruption, we appreciate your understanding during this necessary process. We regret that the outside noise affected your stay. We value your comments and will use them to improve our services.

2/10 - 너무 별로예요

Colleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole place is not fit for visitors. The room’s carpet did not have one area where there wasn’t a stain. It also was not vacuumed at all. The bathroom is filled with mold and mildew that I felt dirtier coming out of the shower than when I went in. Not only was there mold in EVERY corner of the bathroom, here was a piece of tile missing therefore The grout was crumbling and creating a pile of dirt on the bathroom floor. This place is a health hazard and should be shut down. There are renovations happening to the outside of the building and until the inside is renovated, no one should be allowed to stay. I’m surprised they pass inspection.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Colleen, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We take cleanliness and maintenance concerns seriously and have forwarded your comments to our management team for their review. We appreciate your understanding and patience as we continue to improve our facilities.

2/10 - 너무 별로예요

Jamie 님, Villa Park

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Jamie,We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any concerns you may have. Please reach out to us directly so we can discuss your experience in more detail.

2/10 - 너무 별로예요

Christopher

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Christopher, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

4/10 - 별로예요

Angela

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Angela,We're sorry to hear that your recent stay with us was not up to your expectations. We value your feedback and would appreciate it if you could please contact our hotel directly to discuss any issues you may have encountered during your stay. We strive to provide exceptional experiences for our guests and want to ensure that any concerns are addressed. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

2/10 - 너무 별로예요

Karen

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Karen, Thank you for taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. We value your feedback and will use it to improve our services. We hope to have another opportunity to exceed your expectations in the future.

4/10 - 별로예요

janelle

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a place I would stay again due to its rundown condition
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello janelle, We're sorry to hear about your experience. Our team is constantly working on improving the condition of our hotel. We hope you reconsider staying with us in the future.

2/10 - 너무 별로예요

Mary

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Mary, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Chuck

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Chuck, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good rates
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hi Joe,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and great value for money. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스
5 out of 10
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hi Joe,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again

2/10 - 너무 별로예요

Brian

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There is no way I would stay here no hot water, room was dirty, no blanket just a sheet and had blue tarps in the room on floor
답변 제공: Manager 님, 2023년 6월 18일
Hello Brian,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

4/10 - 별로예요

Daniel

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Hello Daniel,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Bunna

출장 여행
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Bunna,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Larrevin

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Larrevin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Grace

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet old, mold in corners of bath surround. Clean and pleasant enough
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hello Grace, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Ciaran

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Ciaran,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Kathleen

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Kathleen,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Shadrach

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Shadrach, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Patrick

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Patrick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - 별로예요

SHELLEY

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Carpet on the entrance had wetness from rainwater leaking into the room from under the front door. Pull-out sofa bed had stains / rust marks visible even on the covering
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello SHELLEY, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fine.
2023년 5월에 5박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hi Joseph,Thank you for the wonderful review. We are pleased everything went great for you during your visit. Thank you again for choosing to be a guest with us. We look forward to your next stay.

2/10 - 너무 별로예요

Kam

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Kam, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 - 너무 별로예요

Miguel

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property doesn’t look like the promotional photo.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Miguel, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 - 훌륭해요

Rebecca

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Rebecca,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Alice

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Alice,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Janice

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Days Inn in Champaign needs refreshing. The room carpet was frayed, furniture had broken off pieces, towels were very thin and sheets were so thin virtually transparent. Exterior needed painting. On the positive the staff were pleasant. I was charged and taxed for safe that didn’t work and I did report it right away. Lastly, the room rate was outrageous for the low quality of the room. The first night was one price the next two were 3 times higher. I would not have minded so much if the room was of some quality. I expected better of a property with the Wyndham name attached to it. Very disappointed with the poor quality of the place.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Janice, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Rundown
Staff very nice and nice breakfast but facility is very run down especially carpet. Very dirty looking and past ability to clean with vacuuming. Also safety issues. No bar in shower, very slippery and no bath mat or floor mat.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Guest, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sofa bed was disgusting, dirty sheets with pee stains and rat droppings. I have pictures as proof. Reserved place for 6 ppl but only 4 stayed due to couple not wanting to sleep on filthy Sofa Bed!
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Robert, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 - 별로예요

Cara

2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 18일
Hello Cara,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 - 괜찮아요

Qing

가족 여행
별로예요: 숙박 시설 상태 및 시설
The star are friendly. But the room furniture and bed linen are old. The blanket has sticky spot. The refrigerator is noisy. The shower head is leaking and water is weak.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Qing, Thank you for your feedback, we have checked the issues on our refrigerator and fixed what needs to be fixed. We look forward to hosting you again as this was not the experienced we wanted you to have.

4/10 - 별로예요

Takao

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were nice. Bath tub was very dirty. The outside of the hotel was outdated
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Takao, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Rachana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is extremely dirty, things are broken and missing such as toilet paper holders, shower curtain, tv remote. The towels when you use leaves a fuzz behind. The floors are sticky and slippery in the bathroom, the walls have holes and are unfinished with paint. There are cracks in the foundation every where. We paid over $300 a night. We were not expecting anything great but not this! This owner should be shutdown! This is just atrocious or fix everything to an acceptable quality!!
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Rachana, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Rick

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Rick,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Barbara

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was very run down.
답변 제공: Manager 님, 2023년 5월 23일
Hello Barbara, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Lenore

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Lenore, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Christina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gross
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Christina, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.