로비

익스텐디드 스테이 아메리카 스위트 샴페인 어바나 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 451개 이용 후기 중 97개" "
평점 8 - 좋아요. 451개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 451개 이용 후기 중 103개" "
평점 4 - 별로예요. 451개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 451개 이용 후기 중 37개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

SUAH

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴하게 하루묵을 곳
조식이 생각보다 너무 단촐... 저렴해서 이용했으나 다음에는 안갈것같네요

4/10 - 별로예요

Whitney

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We heard jumping at 2am and it continued all night long.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Whitney, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced due to noise from inconsiderate guests. Our commitment is to provide a peaceful and comfortable environment for our guests, and we regret this was not achieved. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Nadia

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Porter

Adequate for the purpose
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Dear Porter, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

4/10 - 별로예요

Cheri

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk guy with long yellow figure nails was not friendly or helpful at all! Some of the rooms smelled. Hallway smelled of pot!
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Cheri, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close proximity to everything - food, shopping, gas and groceries plus Downtown is only a few minutes away for great entertainment. I would definitely recommend!
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

baruck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

joe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area has everything you need.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 9일
Dear Joe, We're delighted to hear that you found the area around Extended Stay America convenient with everything you need. Your positive feedback is appreciated, and we hope to continue providing you with a comfortable and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

lori 님, brisow

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Wasn’t very clean. Had to request all supplies for the kitchen, instead of them being stocked. Overall a bit lacking. Especially for what we paid.
2023년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Dear Lori, Thank you for reviewing our hotel. We are glad to know that you enjoyed your stay overall. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Destiny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was still dirty when I checked in was not properly cleaned
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 24일
Dear Destiny, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Theresa

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Grace

2023년 10월에 1박 숙박함

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This is a two star hotel resort at best
This was just your average hotel resort. Nothing special. But had all the amenities of home in the kitchen which was very nice. The free breakfast was nothing more than a small cold muffin or a granola bar. I don't call that breakfast...
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 4일
Dear Terry, Thank you for the review of your stay. We are glad you could use our amenities in our fully equipped kitchen. However, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 숙박 시설 상태 및 시설
My hotel room reeked of cigarette smoke. Someone had been smoking cigarettes in that room prior to my arrival. I could not switch rooms either because the hotel was fully booked for the weekend, as were other nearby hotels. I woke up with a headache from the smell. I was seriously considering just sleeping in my car. Worst experience in a hotel, ever!
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 30일
Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

10/10 - 훌륭해요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get too
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mariza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

8/10 - 좋아요

James

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Jean

2023년 7월에 1박 숙박함

8/10 - 좋아요

Kristin

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One night with dog. Room was comfortable and clean. Appreciated the fridge with freezer so I could freeze my ice packs overnight. I would stay here again.
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear Kristin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you and your pet friend enjoyed your stay with us. We work hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations, and we're glad we could make that happen for you. We are also pleased that you loved the convenience of having a fridge in your suite. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to it.Sincerely,Hotel Management

10/10 - 훌륭해요

kwanna

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Anthony

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in had dirty sheets on bed remote didn’t work to tv so changed rooms and after getting off elevator it’s smelled lik dead body’s the trash room on the 3rd floor had the whole floor stinking and front desk lady said she don’t do it till 3am and it was only 10 pm so we checked out
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 28일
Dear Anthony, We regret we couldn't give you a better impression when you checked in. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping for review and action. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

4/10 - 별로예요

Thad

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelly room, small and hard beds, zero amenities, ridiculous breakfast offerings, zero customer service, building is old
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 26일
Dear Thad, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is adequate—no better and in some ways, worse. Almost everything in my room worked (a couple lights didn’t), but all the furnishings, linens, pillows, toilet paper, etc) were as cheap as possible — Dollar Store quality. Smoking is apparently allowed in some rooms, so although I had a nonsmoking room, I could smell the smoke constantly through the thin walls. The bed, thankfully, was good enough to sleep on. The room rate was cheaper than most comparable properties in the area, so…you get what you pay for.
2023년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 25일
Dear Mark, Thank you for taking the time to evaluate your experience. Our team strives to ensure a pleasant experience for our guests throughout their stay. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations. We will address the issues you described with the concerned individuals to ensure we always meet the high standards we usually provide. We hope you will consider revisiting us so we can have the opportunity to show you a much-improved experience.Sincerely,Hotel Management

8/10 - 좋아요

Laurie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Good value. Comfortable bed and pillows. Would have liked a coffee maker and a hair dryer. No one was at the desk at 630 a.m. so I left our room card keys on the desk. Wasnt sure how to check out.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NEVER AGAIN
i have no words. we stayed there and just the stench of the place was enough for me to say “check out right now and we’ll go somewhere else” minutes after entering the room. If u love the smell of cigarettes and must this is right up ur alley. ( not kidding) would have expected this sort of service/cleanliness from a motel 6. the price does not reflect at all what goes on in that place. i literally got chills leaving bc i was just so in shock at my experience.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit. Sincerely,Hotel Management

4/10 - 별로예요

Dena

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The stay was disappointing. The hallway had a weird smell to it, as did our room, and the "breakfast" was anything but a breakfast (it was only packaged muffins, flattened granola bars, and some oatmeal). We stayed here because the listing said breakfast was included. Had we known how paltry it would be, we would have stayed somewhere else. The air conditioning unit also made sporadic, loud noises. We did not sleep well at all.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear Dena, Thank you for your recent visit and feedback. We are sorry for your experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing out the concerns, as it will help us improve. Our concerned team is already at work to review and take action. We hope you consider this an isolated incident and will return for another stay. Sincerely,Hotel Management

10/10 - 훌륭해요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 7박 숙박함

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
Lobby and elevators were not clean. Room was incredibly outdated and smelled like weed. I immediately walked out after entering and found another hotel down the street.
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 20일
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our concerned team is already working on the areas mentioned. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management

6/10 - 괜찮아요

Justin

좋아요: 직원 및 서비스
별로예요: 청결 상태
The first room they gave me was filthy and smelled of smoke terrible, the heater was very loud. Also found a pocket rocket on the floor. Second room was fine. The cost was good
2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 24일
Dear Justin, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Angelica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great affordable stay. The staff members were kind and helpful
답변 제공: Hotel Management 님, 2023년 1월 16일
Dear Angelica, Thank you for selecting Extended Stay America. Our highest priority is ensuring you have an exceptional stay at a great price, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Melanie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Cherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was clean, comfortable and nice breakfast .
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

robert 님, Champaign

2022년 9월에 7박 숙박함

4/10 - 별로예요

Tom

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cheap but you charged me $350
답변 제공: Hotel Management 님, 2022년 11월 8일
Dear Tom, We are sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We hope you will stay with us again.Sincerely,Hotel Management

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Margaret

단체 여행, 연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
We booked 2 rooms through Expedia and thankfully that at least had our reservation but we had to squeeze everyone into one room. There were little gnats in our room which was not great
2022년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 13일
Dear Margaret, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

William

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check in issue
Stay was great no problems. Check in was a issue. The hotel could not find my reservation. I was told by Irene on a live chat with you guys that. I may have hit the back button after I booked my room? The only thing she could do is cancel my room so I can re book. Payment was made and conformation email was sent. The manager had to look into it and eventually find my booking.
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 7일
Dear William, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being welcoming. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

6/10 - 괜찮아요

Denise

좋아요: 객실의 편안함
Fair condition. No breakfast
Kitchen had not been cleaned, dirty stove top parts in sink w food on them. Room had bad odor. Person at the desk not very friendly, or hospitable. We’ve never stayed in an extended stay. Also website said breakfast. They did not serve breakfast they had coffee and packed muffins. We thought it was a holiday inn express. Will never stay at an extended stay again
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 5일
Dear Denise, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure the room should be thoroughly checked before arrival for future guests. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are grateful for your feedback that helps us improve our guest experience, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management

6/10 - 괜찮아요

Elvira

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Carl

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Valerie

2022년 7월에 5박 숙박함

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I didn't care for the way the front desk agent hollered at me as I exited the elevator at 7:35am asking me if I was checking out. Check out time is 11am also I was speaking to someone else and not at the desk.
2022년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 25일
Dear Amanda, thanks for being our guest at Extended Stay America. We appreciate your taking the time to give us feedback about your recent stay. We are sorry for the behavior of our front desk staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We look forward to welcoming you back the next time you are in the city. Sincerely Hotel Management

2/10 - 너무 별로예요

Christopher

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

4/10 - 별로예요

Otto

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad service
2022년 5월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 24일
Dear Otto, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

8/10 - 좋아요

Jennifer

2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스
They are very kind and helpful. Always good service whether long or short stay!
2022년 4월에 1박 숙박함