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윈덤 가든 컨퍼런스 센터 샴페인/어바나 여행 후기

3 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 378개 이용 후기 중 96개" "
평점 8 - 좋아요. 378개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 378개 이용 후기 중 75개" "
평점 4 - 별로예요. 378개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 378개 이용 후기 중 75개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

YongWoo

연인과의 여행
This hotel has been under renovation. So, the room was not clean, especially the bathroom, and the towel was not changed quickly.
2023년 10월에 5박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Yongwoo,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

6/10 - 괜찮아요

YongWoo

2023년 9월에 3박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear YongWoo,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

Crystal

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was quite upset because the pictures on the site made it seem like there were bathtubs but I would have had to pay double just to be able to take a bath. There was a fake nail on the floor in the hallway for the entire weekend. I really enjoyed the bed and the breakfast. The staff was polite.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Boong Kyu 님, Tenafly

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

christopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely nothing like the pictures on their website. Dirty old and very noisy.

6/10 - 괜찮아요

ANDRIY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Only one elevator was working
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kristen

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Thank you so much for taking the time to leave us a review! We are glad you enjoyed your stay.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alandria

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

royal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a nice stay but the breakfast needs work. Bread was stale and the biscuits were burnt
2024년 1월에 2박 숙박함
답변 제공: Thanks~Management 님, 2024년 2월 9일
Thanks so much for leaving us a review! We will work on the breakfast. We hope to see you back once it's improved!

6/10 - 괜찮아요

Randy J

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Renovation is limited
2023년 12월에 6박 숙박함
답변 제공: Thanks~Management 님, 2024년 2월 9일
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.

6/10 - 괜찮아요

shilpa 님, union city

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James 님, Dayton

2023년 12월에 5박 숙박함
답변 제공: Thanks~Management 님, 2024년 2월 9일
Thanks so much for leaving us a review! Hope to see you back!

10/10 - 훌륭해요

casino party

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay- clean and friendly
Very nice hotel - good service clean rooms
2023년 12월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 12월 26일
Thank you very much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and hope that you come back to visit us ago soon.Respectfully,Anthony

4/10 - 별로예요

Jimmy

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Needs remodeling. Bathroom was terrible ,heating unit thermostat not working, furniture nasty.
2023년 11월에 2박 숙박함

8/10 - 좋아요

agnes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My Coffee machine was missing a peace, and was not working, so was not happy about it
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

ARTURO 님, Addison

별로예요: 숙박 시설 상태 및 시설
Hotel room were terrible

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
It's time to remodel
You can tell that the property is financially stressed. About fifteen years ago it was probably amazing. But now it is in serious need of a rehab. From elevators so old that they need to be completely replaced, to a hot breakfast that looks NOTHING like in their pictures.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 18일
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

4/10 - 별로예요

Brad

The cooling unit in my room didn’t work!! Very hot in the room.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 18일
Brad,I'm sorry to hear that your accommodations were not comfortable for your stay. We strive to make every stay as comfortable as possible. It sounds like we fell short of the finish line during your stay. We sincerely apologize for this and hope that you will come stay with us again after our renovations.

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hopefully there are plans to upgrade the rooms in the hotel, including adding exhaust fans to the bathrooms.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 18일
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태
The property is far from campus, if staying for that reason, strange layout, and 2 stairways that open outside and not into the hotel, if need to take the stairs, elevators are very slow.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 18일
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

2/10 - 너무 별로예요

Frank

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel
The hotel is a mess. Only one elevator works and it's laughably slow. The wifi didn't work my second night. The TV didn't work my first night. Housekeeping didn't leave shampoo or conditioner for my second day. The light in the see-through refrigerator door was annoyingly bright. My door didn't fit so it scraped loudly on the floor when opened and closed. The interior of the hotel is old and outdated.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Frank,Thank you for choosing our hotel and for bringing these matters to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

jonathan

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Jonathan,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very dated. Broken elevator. Staff is nice and friendly but property needs an overhaul.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Jonathan,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

Meredith

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Shoddy construction throughout the room, exposed hardware and sink hoses. Not worth the cost.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Meredith,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

Hyung

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees are pleasant and nice but that’s about where the good stops for this place. It is decrepit, dirty, and humid. I’m not sure how anyone can keep this place open for occupancy in this condition.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Hyung,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The price was ridiculous for the condition of the hotel.
2023년 11월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear John,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

10/10 - 훌륭해요

Christopher 님, Geneseo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was great! Just genuine nice people that took their job seriously. The Hispanic young man that checked us in was very helpful. This is the fourth hotel I have stayed in over the last four weeks and not a five star hotel but a five star front staff.
2023년 11월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 11일
Christopher,Thank you for taking the time to leave us a review! Thank you for the kind words about my staff. Customer service is our number one priority and we are glad that you enjoyed your stay and can't wait to see you again.

10/10 - 훌륭해요

Andrew

2023년 10월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 11일
Andrew,Thank you very much for your awesome review! We are so happy to hear that your stay went well and look forward to seeing you again soon. Best,Anthony Gm

4/10 - 별로예요

Melinda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rented at this hotel because I was told that the hotel was under construction, but they were doing a "soft opening" I thought that meant that I would get a re-modeled room. Instead I got a old dirty room that was not convenient at all. The wallpaper was torn, there was rust around the tub and there was no where to unpack our clothing, The reception desk brought us extra hangers when we asked about a place to put our clothing. The receptionist brought us the hangers with a really bad attitude. The breakfast was awful also.
2023년 10월에 4박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Melinda,Thank you for taking the time to leave us a review. I am disheartened to hear that your stay was not up to par. It looks like your room was on the first floor. You are correct this room has not been renovated yet. I also apologize that my staff seemed to have an attitude and will address this with that staff member. Again, I apologize for this unsettling experience and hope that you will give us another chance once we have finished our renovations. Regards,Anthony, GM

4/10 - 별로예요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
very old and towels were very discolored
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Susan,Thank you for taking the time to leave us a review. We try our best to make sure that we cycle out our abused towels so that we don't have this issue but it sounds like we may have missed a few. I apologize for this experience and will make sure that my staff are more diligent in identifying defective towels. Regards,Anthony, GM

8/10 - 좋아요

Haitham

2023년 10월에 5박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Haitham,Thank you very much for taking the time to leave us a review. We hope that you will come back and see us again soon. Best,Anthony, GM

8/10 - 좋아요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Sam,Thank you very much for taking the time to leave us a review. We hope that you will come back and see us again soon. Best,Anthony, GM

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태
Great location and proximity to campus. Very comfortable room and bed. I would like to see the second elevator in working order. With only two in the facility, one of which was out of service, it was slow getting up and down to the floors. Also, I know they are in the process of turning over the property but my room had peeling wallpaper and some ¼” holes needing patching. The wall could use a bit of care.
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Teresa,Thank you for taking the time to leave us a review! Honest, reviews help us make changes for a better experience for all. Our second elevator is in the process or being rebuilt, this type of elevator is no longer produced so it has to be custom built. It is my hope that it will soon be back in working order. I can promise that once we are complete with the renovations all of these concerns will be addressed. Again, thank you for your review and we hope that you will come see us again soon.Regards,Anthony, GM

4/10 - 별로예요

Tony

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice Hotel
The room was clean, looked nice, newly updated room. TV didn't work the 1st night but maintenance came early the next morning and fixed it. We notified him while he was there the the shower head was broken, he stated he would come back and fix it while we were out. We were in town for the Illinois game. When we got i. That evening the shower head was not fixed. We notified the front desk, who offered to change rooms but it was late, we were tired from being out all day. Long story short the room had a few issues but the Manager Anthony comped us 1 night of our stay to make up for it. After they get all of the renovations completed it should be a very nice hotel.
2023년 10월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Tony,Thank you for taking the time to leave us a review. Again, I apologize for all the mishaps that you experienced while you were here. I hope that you will come see us again.Regards, Anthony, GM

4/10 - 별로예요

Maya

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom was leaking, room smelled terribly, water damage to walls, toilets not clean
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Maya,Thank you for taking the time to leave us a review. I am disheartened to hear that your experience was sub par. I appreciated seeing that you let my staff know of the issues and that they were able to move you into room with no issues. Although, we don't always get it right I'm glad to see we were able to make this bad situation into a good one. Regards,Anthony, GM

6/10 - 괜찮아요

Sarah

2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 11일
Sarah,Thank you for taking the time to leave us a review. It looks like we didn't meet at the expectations of your stay! We hope that you will come back again soon to give us another shot. We hope that when you return most of our renovations will be complete and a more comfortable stay for you! We wish you well,Anthony GM

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice,clean quiet and conveinient
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Timothy,Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

10/10 - 훌륭해요

ROGER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like clean place . I don’t breakfast
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

8/10 - 좋아요

Dawn 님, Lake Villa

2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dawn, Thank you for taking the time to leave us a review. We understand that with our renovation underway there are certain things out of our control but, will work to control what we can to make your experience better the next time. We thank you again for spending time with us and can't wait to see you again soon!Regards,Anthony RGeneral Manager

4/10 - 별로예요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Awful humid atrium, in a wasteland.
2023년 9월에 4박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Peter,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not quite finished just yet
Stayed overnight after an Illinois game, they are in the process of a brand conversion and they do mention that during the booking process, but it wasn’t horrible, things just aren’t finished completely. One big hassle is that one out of the two elevators is out of service. Breakfast was very lack luster, ended up going across the street to an actual breakfast place
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Valued Guest,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

10/10 - 훌륭해요

Larry

2023년 10월에 3박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

8/10 - 좋아요

Marjorie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad stay. Hotel was clean and had a good breakfast . Pay at property is not an option.. even though it allows you to select I t, they still charged my card and had to refund my it. A 250 additional cash deposit was required if you pay cash.
2023년 10월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Jonathan,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

8/10 - 좋아요

Merle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly helpful knowledgeable might of been nice to have a map or flyers of surrounding area possible to have a source of transportation to and from maybe in a five to ten mile radius
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Merle,Thank you for taking the time to leave us a review. We are always looking for ways to improve and to provide the best experience for our guest. We will absolutley get into contact with the Visit Champaign County organization and see if we can get these items that you have mentioned. We thank you for staying with us and wish you the best!Regards, Anthony RGeneral Manager

4/10 - 별로예요

Amelia

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Amelia,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 - 별로예요

Tim 님, Providence

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seemed like there was very limited staff. Huge open space in the hotel but nothing happening there. Nice big bar but not open. Rooms seemed slapped together. When i arrived the toilet seat was not attached to the toilet. Front office said there was no staff and so the issue was not dealt with until the following morning. The whole place seemed sad and kind of eerie.
2023년 10월에 2박 숙박함
답변 제공: Anthony R. GM 님, 2023년 11월 13일
Dear Tim,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

10/10 - 훌륭해요

Carla 님, Algonquin

2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

8/10 - 좋아요

Vimla Amrit

2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Anthony R. GM 님, 2023년 10월 31일
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM