로비

페어필드 인 & 스위트 바이 메리어트 찰스턴 공항/컨벤션 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 731개 이용 후기 중 451개" "
평점 8 - 좋아요. 731개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 731개 이용 후기 중 48개" "
평점 4 - 별로예요. 731개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 731개 이용 후기 중 21개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Maureen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed. Friendly staff
2024년 4월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 23일
Thank you Maureen for letting us know about your recent stay. We appreciate you giving us a 4 out of 5 rating and leaving us this feedback, which I will share with my team. Please come see us again soon!

4/10 - 별로예요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was disappointed with the location of the room - 231. It was located next to the mechanical room on that floor. The day of our stay was quite hot, so I am assuming the ventilation/air conditioning system was working on high. The bed, particularly the side closest to the corner shared with the mechanical room, was quite noisy and could feel the actual vibrations from the machinery in the floor and hence in the bed through the platform. It became unbearable around midnight and I ended up attempting to sleep on top of the couch with a bath towel for a sheet. The noise and vibration was not due to the room air conditioning system as we had turned it off for the night (it was quite noisy when running). So my complaint is not with the hotel in general but this room in particular. Not a restful night with much sleep.
2024년 4월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 18일
Hello Janice, we appreciate you letting us know about your recent stay. . I will have our engineering team look into the PTAC unit to find out why it was being so loud. I am very sorry for any inconvenience. We would have been happy to move your room, if any were available, to make your stay more enjoyable. I completely understand your frustration and we will make sure this does not happen again.

10/10 - 훌륭해요

Kara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property.
2024년 4월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 9일
Thank you Kara for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 7일
Thank you Richard for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

8/10 - 좋아요

Judith

2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 23일
Thank you Judith for letting us know about your recent stay. We appreciate you giving us a 4 out of 5 rating. Please come see us again soon!

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 1일
Thank you Judith for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 3월 25일
Thank you Mary for letting us know about your recent stay. We appreciate you giving us a 5 out of 5. Please come visit us again soon!

8/10 - 좋아요

Jack

가족 여행
Good location
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 3월 17일
Thank you Jack for giving us a 4 out of 5 rating. We hope that you come visit us again soon!

10/10 - 훌륭해요

Wynonna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2024년 3월에 2박 숙박함
답변 제공: Kelly 님, 2024년 3월 15일
Thank you Wynonna for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

4/10 - 별로예요

Donna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 3월 14일
Thank you Donna for letting us know about your recent stay. We hope you have a great summer and come visit us again soon!

10/10 - 훌륭해요

Pamela

2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 22일
Thank you Pamela for giving us a 5 out of 5 ranking. We do hope that you come visit us again soon!

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport.
2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 20일
Thank you Teresa for giving us a 5 out of 5 rating. We appreciate you letting us know about your recent stay. Please come visit us again soon!

4/10 - 별로예요

Lori

연인과의 여행
Room was incredibly noisy with a constant humming by headboard. Did not sleep
2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 19일
Lori, thank you for letting us know about your recent stay. I am very sorry to hear that you were not able to get a good nights rest. I will have our engineering department look into this immediately. Again, we appreciate you taking the time to let us know and we hope that you will stay with us again.

8/10 - 좋아요

Lorraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were 2 minutes from the convention center. Easy.
2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you for letting us know about your recent stay. We are located very close to the convention center so it does make it easy to get to for anyone attending events at that location. We do hope that you visit us again soon!

4/10 - 별로예요

Seong Ho

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Almost correct! Here's a slightly revised version for better clarity and grammar: I was not able to sleep well due to noise from upstairs and next door, including noisy running water. It seems the walls are too old and thin. Additionally, there was loud music coming from the parking lot outside.
2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
I am very sorry you were not able to sleep due to the noise coming from the rooms above and beside you. We typically do not receive many noise complaints, so I will have our engineering team check this out immediately. Again, I do apologize for any inconvenience and hope that you have a great day.

10/10 - 훌륭해요

Tineshia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 2월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Tineshia for giving us a 5 out of 5 rating. We hope that you visit us again soon!

10/10 - 훌륭해요

WAYNE A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was well kept and staff offered excellent service. I found my room to be very comfortable as well.
2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

10/10 - 훌륭해요

Brenda 님, Winchester

2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Brenda for giving us a 5 out of 5 rating. We hope that you visit us again soon!

10/10 - 훌륭해요

Eleanor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay although it was very brief. We really enjoyed the "happy hour" at 5:30. Nice area to go sit and watch the football game and have some good snacks.
2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Eleanor for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. I will make sure to pass along your comments to our staff so they can know to keep up the good work. Please come see us again soon!

8/10 - 좋아요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Pamela for giving us a 4 out of 5 rating. Please come see us again soon!

6/10 - 괜찮아요

Craig

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I picked this hotel because it was not the cheapest and had the higher ratings. However, despite stating that it had an airport shuttle service, it has limited hours and was not available on a weekend afternoon or early in the morning. I was reimbursed for one trip but not the second. Also, in a room with a king-sized bed there were outlets only on one side of the bed; not very convenient if two people are staying in the room. Otherwise, the cleanliness and courtesy of the staff were great. Don't count on the shuttle however.
2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Craig for letting us know about your recent stay. We do provide an airport shuttle that runs daily from 7am until midnight. If we do not have a driver available during this time, we will pay for the transportation so I do apologize if this did not happen. We appreciate you bringing these items to our attention and we hope that you visit us again soon!

8/10 - 좋아요

Dan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kelly 님, 2024년 2월 14일
Thank you Dan for giving us a 4 out of 5 rating. We hope that you visit us again soon!

6/10 - 괜찮아요

Aleksandra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The check in was super slow and the team was not friendly at all They gave us smaller room than we paid for. Breakfast was so so.
2023년 12월에 1박 숙박함
답변 제공: Rich C. 님, 2024년 1월 2일
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay.We regret that the check-in process was slower than expected, and we apologize for any inconvenience caused by the team's lack of friendliness. Providing efficient and friendly service is a priority, and we will address this issue with our team to ensure improvement.We also apologize for the room size discrepancy and any inconvenience it may have caused. Your comments about the breakfast are duly noted, and we will use this feedback to enhance our offerings.We appreciate your honest input, and we hope to have the opportunity to exceed your expectations during your future visits.

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 12월 21일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

4/10 - 별로예요

Rachel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Miami, the front desk girl was a nightmare to deal with. She clearly hated her job.
2023년 12월에 3박 숙박함
답변 제공: Rich C. 님, 2023년 12월 12일
We are genuinely sorry to hear about your negative experience with our front desk service, and we sincerely apologize for any frustration caused. Providing excellent customer service is our priority, and we regret if we fell short during your stay. Your feedback is invaluable, and we will address this matter internally to ensure it doesn't happen again. Please know that this does not reflect our typical standard of service, and we hope to have the chance to welcome you back for a much-improved experience.

10/10 - 훌륭해요

Anna

2023년 12월에 1박 숙박함
답변 제공: Kelly 님, 2023년 12월 5일
Thank you Anna for letting us know about your recent stay. We appreciate you giving us a 10 out of 10 rating. Please come see us again soon!

10/10 - 훌륭해요

DONNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As advertised. Excellent choice if flying in/out of Charleston.
2023년 12월에 1박 숙박함
답변 제공: Kelly 님, 2023년 12월 5일
Thank you Donna for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come see us again soon!

8/10 - 좋아요

Norma

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I liked the convenience of its location being near shopping area and airport.Most of the staff were professional and dressed professional to greet customers. There were 2 minor issues in the room which I addressed with the front desk staff as I was leaving.
2023년 11월에 4박 숙박함
답변 제공: Kelly 님, 2023년 11월 29일
Hello Norma and thank you for letting us know about your recent stay at our hotel. We appreciate you giving us a 4 out of 5 rating and letting us know about those two minor issues, which were addressed immediately. Please come see us again soon!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient and close to family members. Also I have stayed there before.
2023년 11월에 8박 숙박함
답변 제공: Kelly 님, 2023년 11월 28일
Thank you Patricia for letting us know about your recent stay. We are thankful for guests like you who continue to stay with us. We look forward to seeing you again soon!

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Because our flight arrived very very late at night. The location of this hotel was perfect and they sent a lift to pick us up. The staff is very accommodating, the room was very nice, and the breakfast was great.
2023년 11월에 1박 숙박함
답변 제공: Kelly 님, 2023년 11월 22일
Thank you Susan for letting us know about your recent stay. We appreciate you giving us a 5 out of 5 rating. Please come visit us again soon!

6/10 - 괜찮아요

cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were very loud. I could hear everything next door and in the hallway. Beds weren’t the most comfortable.
2023년 11월에 1박 숙박함
답변 제공: Kelly 님, 2023년 11월 13일
Cheryl, we appreciate you letting us know about your recent stay. I am sorry to hear that the beds in the room you occupied were not comfortable. I will have my maintenance staff address that right away. We do hope you come visit us again soon!

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Kelly 님, 2023년 11월 13일
Thank you Nicholas for giving our hotel a 10 out of 10 rating. Please come see us again soon!

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 11월 7일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Jay

Close to airport.
2023년 11월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 11월 7일
Thank you for your feedback and for rating us 3 out of 5. We appreciate your comment about our proximity to the airport.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations, and we look forward to welcoming you back.

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kelly 님, 2023년 10월 30일
Thank you James for giving our hotel a 8 out of 10 rating. We hope that you come visit us again soon!

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always put our employees at this location.
2023년 10월에 4박 숙박함
답변 제공: Kelly 님, 2023년 10월 27일
We appreciate you always putting your employees at our location. Thank you for giving us a 5 out of 5 review.

10/10 - 훌륭해요

Jeannemarie

좋아요: 편의 시설/서비스
Everybody was very accomading.
2023년 10월에 2박 숙박함
답변 제공: Rich C. 님, 2023년 10월 19일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Luis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 10월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 10월 16일
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to have our employees stay, when out of town.
2023년 10월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 10월 16일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attending for the weekend, no problems at all. Clean, good surroundings, good breakfast. I would go again. Staff was nice and approachable.
2023년 9월에 2박 숙박함
답변 제공: Rich C. 님, 2023년 10월 2일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 - 좋아요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Rich C. 님, 2023년 9월 25일
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 - 훌륭해요

JANICE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Rich C. 님, 2023년 9월 12일
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
Check in was easy & quick, room was clean. Service was great during the three days stay Thank you for a wonderful stay. We were near the Outlet Mall grocery stores, all walk in distance It was nice to have a good experience that hasn’t happened in a while
2023년 9월에 2박 숙박함
답변 제공: Rich C. 님, 2023년 9월 11일
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 - 훌륭해요

Robert 님, Florence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel next door was all the above
2023년 9월에 1박 숙박함
답변 제공: Rich C. 님, 2023년 9월 11일
Thank you Robert for your great review of our hotel! We are so delighted to know that you enjoyed your stay with us. We hope we have the opportunity to welcome you back in the future!

10/10 - 훌륭해요

Monica

2023년 9월에 1박 숙박함
답변 제공: Kelly 님, 2023년 9월 5일
Hello Monica, thank you for giving us a 10 out of 10 rating. We are delighted to hear that you enjoyed your stay. Please come see us again soon!

10/10 - 훌륭해요

Shamika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Kelly 님, 2023년 8월 31일
Thank you Shamika for giving us a 10 out of 10 rating. We are delighted to hear that you enjoyed your stay. Please come back and see us soon!

10/10 - 훌륭해요

Kimberley

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Was good , nice service the property kept clean the rooms were clean all in all very nice place to stay if you’re visiting, friends and family
2023년 8월에 6박 숙박함
답변 제공: Kelly 님, 2023년 8월 18일
Thank you Kimberley for letting us know about your recent stay. We are delighted to hear you had a great time and please come visit us again soon!

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice pool
2023년 8월에 1박 숙박함
답변 제공: Kelly 님, 2023년 8월 15일
Thank you Timothy for giving our hotel a 4 out of 5 rating. We hope that you come visit us again soon!

2/10 - 너무 별로예요

Alla

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
check-in was 45 minutes late because the rooms hadn't been cleaned in time. We were given a room with 1 king bed, although I booked a room with 1 king bed and a sofa bed because we were traveling as a group of three, we had to wait to be moved to another room.
2023년 8월에 1박 숙박함
답변 제공: Kelly 님, 2023년 8월 14일
Hello Alla, I am very sorry to hear that it took you 45 minutes to check in and did not get a king room with a sofa bed. I will work my team to get them better at providing a quicker service for our guests. I appreciate you letting us know about your recent stay. Take care.

10/10 - 훌륭해요

Dennis

2023년 8월에 1박 숙박함
답변 제공: Kelly 님, 2023년 9월 5일
Hello Dennis, thank you for giving us a 5 out of 5 rating. We are delighted to hear that you enjoyed your stay. Please come see us again soon!