스포츠 시설

하얏트 하우스 찰스턴/히스토릭 디스트릭트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 596개" "
평점 8 - 좋아요. 1001개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 90개" "
평점 4 - 별로예요. 1001개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 27개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Aubrey

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friend had her car not locked by valet and broken into, and the bartender was very unsanitary touching another employees feet then going to make drinks immediately after
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room with kitchen and large couch and tv. Would stay there again
2024년 4월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 23일
Susan, providing you with all the comforts of home was our pleasure! Thank you for complimenting our well-appointed accommodations and letting us know you’d choose to return. We can’t wait to host you again at the Hyatt House Charleston/Historic District!

4/10 - 별로예요

mark

별로예요: 직원 및 서비스
The reception staff was not friendly. Self parking cost $35. For this price it should have been valet. Bar wine selection was poor, and computer was non-functional so they could not sell anything. Room was average. Just nothing very nice about this place.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 16일
Mark, we sincerely apologize for not meeting your expectations during your recent stay. Our goal is always to ensure guest satisfaction, and our Management Team will review your comments about our service and amenities to see where changes and retraining are needed. We hope you will give us another opportunity to provide a better experience that aligns with the high standards we aim to deliver. Thank you for your feedback.

8/10 - 좋아요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 13일
Hope, it was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 - 훌륭해요

Priti

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 13일
Thank you for the five-star review, Priti! We enjoyed having you as our guest at the Hyatt House Charleston/Historic District and hope to see you again soon!

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 8일
Thank you for rating us so highly, Elaine! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great base for a wonderful week in Charleston
2024년 3월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 2일
Thank you for your feedback! We're thrilled to hear that our hotel served as a great base for your wonderful week in Charleston. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your next visit even better, please let us know. We appreciate your support and hope to welcome you back again soon!

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Expensive parking
2024년 3월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
Helen, we appreciate your great score and helpful feedback. We aim to price competitively in the area and will continue to assess our rates moving forward. Hopefully, you will still choose our incredible location in the future.

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is great! Everything was clean-only issue was that bathroom door wouldn’t stay closed-breakfast was great!
2024년 3월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 28일
Linda, we're thrilled to hear that you loved our location and breakfast, and found everything clean. We apologize for the inconvenience with the bathroom door and will address this promptly. We look forward to welcoming you back soon for an even smoother experience at the Hyatt House Charleston/Historic District!

8/10 - 좋아요

POST

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked: The hotel is conveniently located, both for walking and for taking the free shuttle provided by the city of Charleston. The room had comfortable seating and beds. We didn't like that the room felt cold, even with the thermostat on highest setting. It would have been nice to have access to another blanket. The public seating areas were not terribly comfortable.
2024년 2월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 3일
We appreciate your sharing your feedback, as it's helpful to see how we are meeting your needs and how we can continue to enhance our guest experience. It's encouraging to know you liked our location and room comfort, but we apologize for any inconvenience caused by the temperature of your room and the seating in our common spaces. We're committed to making improvements in these areas. We hope to have the opportunity to host you again and provide a flawless experience.

2/10 - 너무 별로예요

Mohammadnavid 님, Bellevue

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked a suite for 3 nights. But we stayed for two nights. Here I will explain: 1. We arrived about two hours earlier, around 2 pm, at the reception. The receptionist told us our room is not ready, and we need to wait. So, we waited. Around 3:30 pm, I asked again. She said the room is not ready. Another lady came to the reception, and at 4 pm, I asked them both about the suite. We had waited long enough, and it was the time to check in. The lady said "no, it is not ready yet". When my wife and I asked what we should do, then, she shook her shoulders, and said "I don't know." She did not care, at all. She smiled, and continued working. My wife asked them, we booked this hotel way in advance. You knew were were going to arrive. We have paid for this service. How is it possible that you are not giving our suite to us? Suddenly, the lady jumped to the computer, confirmed our room, and gave us our keys. I don't know what you call this, but I call this "being an unintelligent, insufficient receptionist, who has some attitude." 2. The instruction on the welcome sheet said "18 dollars per day, for parking." But when I was charged about 35 dollars, I asked them about it. The receptionist said 18 dollars is for every 12 hours. But then we continued talking, and asked for the manager. The manager said every time that a customer leaves the parking, they are charged 18 dollars. It gets reset at the end of the day, so even if you do not take out your car, you have to pay 35 dollars.
2024년 2월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 1일
Mohammadnavid, we deeply regret the inconvenience and confusion you experienced during your stay. It's concerning to hear about the lack of clear communication and the perceived indifference from our team, which certainly does not align with our commitment to exceptional hospitality. Your feedback is invaluable to us for identifying areas where we need to improve our service and communication. Please be assured, that we are committed to addressing these issues with our team to ensure a more seamless and transparent experience for our guests in the future. We sincerely hope for another opportunity to demonstrate the high standard of service you rightfully expect.

10/10 - 훌륭해요

Emily

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean facilities. Attentive staff. Love the complimentary bottled water and fruits and the Very Convenient public parking that’s just literally few steps from the hotel doors. Breakfast included in stay is good although not good variety of the bfast meats. Overall , very satisfied.
2024년 2월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 23일
Emily, we're thrilled to hear about your satisfaction with our clean facilities and the attentive service provided by our team. It's heartening to know that the complimentary bottled water and fruits, along with the convenience of nearby public parking, contributed positively to your experience. While we're glad you enjoyed the complimentary breakfast, we appreciate your feedback on the variety of breakfast meats and will look into improving our offerings. Your overall satisfaction is incredibly rewarding for us, and we eagerly look forward to your next visit, aiming to provide an even more enjoyable stay.

2/10 - 너무 별로예요

Ruth

연인과의 여행
별로예요: 청결 상태
Not up to Hyatt standards. View looked like a prison or hospital. Furniture scratched & dented. Peeling plaster outside of shower. Door to bthrm did not work. A/C handler filthy inside. Walls paper thin. Coffee but no cups in room. Rude night staff. Received only 2 out of 4 requested wake-up calls. Daytime staff better but some more hospitable than others. On the plus side: rainshower head, lit vanity mirror nice touches. Good breakfast.
2024년 2월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 22일
Ruth, thank you for your feedback. We're deeply concerned to learn about your experience, as it's clear we fell short of the high standards we've set for our service and accommodations during your stay. Please know that we will be taking immediate steps to address the maintenance issues you mentioned and see where retraining is needed among our team. We apologize for the inconvenience you endured and hope for another chance to show you the quality stay you’ve come to expect from our Brand.

10/10 - 훌륭해요

Kaylee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 20일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Kaylee.

4/10 - 별로예요

Ryan

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
My only and BIGGEST issue was that our toilet paper holder broke and when we tried to put it back in we noticed that there was dried fecal matter splattered on it. We spoke to the front desk and they apologized and said they would have it taken care of. It was but the tiolet paper holder fell off again and was NEVER cleaned. We spoke to a manger at this point and they took $40 off our bill but it was NEVER CLEANED!! Completely not acceptable ... woud rather they kept the $40 and cleaned the holder... getting in touch woth room service for more supplies was also an issue .. always busy never able to get through. wouldnt recommend staying there
2024년 2월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 15일
Ryan, we sincerely apologize for the unsatisfactory experience you had during your stay. It's unacceptable that the issue with the toilet paper holder wasn't fully resolved, and we're sorry for the inconvenience and discomfort it caused. We'll take immediate action to ensure such incidents don't recur and to improve the responsiveness of our service. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a better experience.

6/10 - 괜찮아요

Drew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hello. Our room didn't have the best "Smell".
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 13일
Thank you, Drew, for bringing this to our attention. We're sorry to hear about the odor in your room and regret any discomfort it may have caused. Our team will work diligently to address this matter and ensure all of our accommodations are fresh and welcoming for our guests. We hope to have the opportunity to host you again and provide a more enjoyable experience.

10/10 - 훌륭해요

Valorie

2024년 1월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 2일
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Valorie.

8/10 - 좋아요

Elizabeth

단체 여행, 출장 여행
좋아요: 청결 상태
Clean and mostly attentive staff. Our car was broken into in the public deck at the hotel which was very unnerving
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 30일
Thank you for sharing your feedback, Elizabeth. While we’re glad you enjoyed our clean property and attentive team, we’re truly sorry to hear about the incident with your car in the public parking garage by our hotel. We understand how frustrating this must have been and hope for the opportunity to show you a more pleasant and seamless experience soon.

10/10 - 훌륭해요

Fletcher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and staff was very helpful
2024년 1월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 30일
Fletcher, we're delighted to hear that our service and cleanliness made a positive impression during your stay! Your five-star rating and kind words are greatly appreciated. We can't wait to welcome you back to the Hyatt House Charleston/Historic District for another outstanding experience soon!

6/10 - 괜찮아요

Renee

단체 여행
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 23일
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Renee.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 20일
Thank you for gifting us with your top score, Thomas! Until next time!

8/10 - 좋아요

Terry

2024년 1월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 13일
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Terry!

8/10 - 좋아요

Amber 님, West Nottingham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay for a few days. Kitchen in the rooms is convenient.
2024년 1월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 13일
We are grateful you shared a bit about your stay, Amber! We are thrilled our accommodations filled with the comforts and convenience of home ensured a terrific trip. We hope you will choose Hyatt House Charleston/Historic District again!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location
No tell was great. The staff was excellent and the location was perfect for walking around.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 11일
David, we're thrilled that our dedicated team and prime location made your stay enjoyable. Your top rating means a lot to us, and we can't wait to host you again at the Hyatt House Charleston/Historic District!

10/10 - 훌륭해요

Sonnya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future, Sonnya.

8/10 - 좋아요

Gilles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Thank you for taking a moment to share your positive score, Gilles! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 - 훌륭해요

Mika

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Mika.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Thank you for your five-star rating, Christine! We hope to be your preferred property whenever your travels bring you to the area!

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태
Property is understaffed and showing significant signs of wear.
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 6일
We deeply regret to read your experience was marred in any way. We take your feedback to heart and will be reviewing our staffing and discussing updates to ensure the high level of hospitality we strive for is met at all times. Thank you and we hope for the opportunity to gain your trust one day soon.

10/10 - 훌륭해요

Samantha

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 26일
Thank you for the five-star rating, Samantha! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 19일
Knowing you had a wonderful stay is truly gratifying! Thank you, Jonathan, and we eagerly await your next visit.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 17일
Nothing pleases us more than knowing you had a great stay! Thank you, Andrew, and we hope you'll join us for another five-star experience soon!

4/10 - 별로예요

Jeffrey

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 16일
It is disappointing to learn that your stay wasn't as ideal as it could have been, Jeffrey. We hope to see you again soon for an improved stay.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The workers was plesant, good attitudes. Excellent atmosphere and clean.Overall:Excellent
2023년 12월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 15일
We are glad our team ensured the best expereince for you with their smiling service and attention to detail. Thank you for your positive feedback and for complimenting our beautifully pristine property. We hope to welcome you back to Hyatt House Charleston/Historic District soon!

8/10 - 좋아요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, good location. Walls were very thin and we could hear other peoples conversations in our room.
2023년 11월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 4일
Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel and its location to your liking. However, we apologize for the inconvenience caused by the noise from other rooms. We understand how important a peaceful environment is for our guests, and we are looking into ways to improve sound insulation. We appreciate your feedback, as it helps us enhance our guest experience. We hope to welcome you back and provide a more serene and comfortable stay in the future.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place but has the worst pillows ever...
2023년 11월에 4박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 30일
James, thanks for sharing your thoughts! We're happy to know you had a five-star experience overall, though we regret to hear the pillows weren't as comfortable as you'd hoped. We'll certainly take your feedback into consideration for improvements. We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is spacious and clean. You have to pay for parking
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 29일
Rodney, we're pleased to hear that you found our rooms spacious and clean! While we do have parking fees in place, please know that they are priced competitively with other hotels in the area. We look forward to having you back for another comfortable stay at the Hyatt House Charleston/Historic District.

4/10 - 별로예요

Richard

2022년 12월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 20일
Richard, our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you.

2/10 - 너무 별로예요

Jason

2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 19일
Guest satisfaction is very important to us, Jason, and it's clear from your rating that we fell short. We hope to have another opportunity to welcome you back for a better experience.

6/10 - 괜찮아요

Larry

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 24일
It is disappointing to learn that your stay wasn't as ideal as it could have been, Larry. We hope to see you again soon for an improved experience.

8/10 - 좋아요

Ann

2023년 10월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 4일
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Ann!

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyatt house Charleston
Great location. Rooms had 1 window. Ver dark. No view.
2023년 9월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 5일
Thank you for your feedback on your recent stay, Douglas. We're pleased you enjoyed our prime location, but we regret that your guest room's view fell short of expectations. Please feel free to inform us of your room location preferences for your next visit, and we'd be happy to assist you in finding the perfect fit. It will be our pleasure to welcome you back to the Hyatt House Charleston/Historic District!

10/10 - 훌륭해요

Jeffrey 님, West Columbia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
had a great night!
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 4일
We’re happy that you had a memorable time with us, Jeffrey! Please come back soon to the Hyatt House Charleston/Historic District!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
GREAT room set up. Apartment like.
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 28일
Daniel, it's wonderful to know that you enjoyed the comfort and convenience of our spacious, well-appointed guest rooms! Thank you for the positive feedback and five-star rating. We look forward to serving as your home away from home again at the Hyatt House Charleston/Historic District!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding stay which exceeded expectations
2023년 9월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 24일
Anthony, we are delighted that your stay exceeded all expectations! Thank you for your top score. We can't wait for your return visit!

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hyatt was exceptionally clean. Every staff member we encountered was friendly and helpful. We will definitely stay here again!
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 23일
Thank you, Daniel! It's truly heartwarming to hear that you appreciated the cleanliness and the friendly demeanor of our team. We always aim to make our guests feel right at home here at Hyatt House Charleston/Historic District! We're so looking forward to having you with us again!

8/10 - 좋아요

Jimmie

연인과의 여행
Loved the property it was clean and in a great location
2023년 9월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 12일
Jimmie, we're so glad that you loved your time with us at the Hyatt House Charleston/Historic District! Thanks so much for being our guest and sharing your kind words about our cleanliness and location. We hope to welcome you back again soon and earn that fifth star!

6/10 - 괜찮아요

Rahul

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Small rooms Carpet had stains Ac filters had visible dirt Roof top bar and Resturant is closed Sunday and Monday
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 12일
Rahul, it is clear that we missed the mark on ensuring a satisfying stay for you, and for that, we sincerely apologize. Our team will look into your feedback about your room to make the necessary improvements immediately, and we hope for another chance to regain your trust. Thank you for your feedback.

8/10 - 좋아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
T
2023년 9월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 8일
Thanks for your excellent score, Jeffrey. We appreciate you choosing Hyatt House Charleston/Historic District for your travel needs and we hope you will continue to do so whenever you are in the area!

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 5일
Receiving your top score means a lot to us, Dan! Thank you and we hope to see you again soon.