로비

로드웨이 인 여행 후기

2 out of 5
로드웨이 인
2311 Ashley Phosphate Rd, North Charleston, SC

이용 후기

5.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 143개" "
평점 8 - 좋아요. 1001개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 251개" "
평점 4 - 별로예요. 1001개 이용 후기 중 167개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 238개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

8/10 - 좋아요

황은미 님, 뉴저지

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
갑자기
목적지 도착 두시간 남짓 남겨두고 부랴부랴 정했는데 가격 착하지, 간단한 아침 주지 훌륭했어요.

2/10 - 너무 별로예요

Alexis

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the most horrible stay I’ve ever been. When we got there we did not stay more than ten minutes before booking another hotel. The lock on the door was securely latched, the hotel was dirty and had damages to the walls and doors, there were a ton of people outside fixing cars and drinking. This was such a scary experience and would not suggest anyone traveling from out of town to stay. The pictures on Expedia was not at all what it looks like in person. Hoping I can get a refund.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Juaquita

좋아요: 청결 상태, 직원 및 서비스
I liked it. Served it's purpose. I will probably stay there everytime im.in town. A little touch up paint would have made the room perfect!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Juaquita, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 - 괜찮아요

Linda

가족 여행
별로예요: 숙박 시설 상태 및 시설
There were guys loitering and smoking outside the rooms and one asleep on the pavement, leaving their cigarette butts on the walkway. They were polite and let us pass to get to our room, but it made us feel uncomfortable. Inside pole lamp was leaning, the light between the beds had no bulbs, the fan vent was loose and leaning out from the wall, the TV remote had no backing. However, the linens and towels were clean and the bed comfortable. For a quick overnight stay it was okay and very reasonably priced.,.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Linda,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 - 별로예요

Evelyn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was noisy and got a weird vibe
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Evelyn,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 - 너무 별로예요

L

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Guest,Thank you for the stay at our hotel. I’m sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 - 별로예요

Pervis

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to find. It was in an area that provided shopping.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our hotel's convenient location made it easy for you to find and also provided ample shopping opportunities. We hope to welcome you back for another enjoyable stay soonSincerely, Hotel Manager

6/10 - 괜찮아요

Tim

연인과의 여행
Nothing special to say about this hotel. Beds were very high for a handicapped person. Had to buy a stepping stool to get into bed.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Tim,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

6/10 - 괜찮아요

Adrian

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I liked that the staff was really nice and welcoming. I didn't like all the loitering and suspicious looking people walking around and on the property.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Adrian, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Haley

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Haley, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 - 훌륭해요

Jim

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice property. Courteous staff. Maid forgot to clean the microvave. Other than the microwave the room was good.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 3일
Dear Jim,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

4/10 - 별로예요

Jorge A

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Jorge A,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 - 좋아요

Kathryn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly. Nice staff, large room, Great proximity to shopping and dining.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Kathryn,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.SincerelyHotel Manager

8/10 - 좋아요

Michael

It was quiet, however the location was bit of an inconvenience. Result of the one way traffic
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Michael, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 - 훌륭해요

Jacinto

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 21일
Dear Jacinto,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tyrese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Tyrese,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

6/10 - 괜찮아요

Mary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Mary,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

10/10 - 훌륭해요

Jacinto

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Jacinto,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 - 훌륭해요

Jacinto

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 1일
Dear Jacinto,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Joey

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was dirty and the breakfast items were lacking.
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Joey,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 - 너무 별로예요

Alex

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was dirty fount a dead roach on the floor shower wasn’t clean walls had stains and dirt on the my first and last time ever staying there .
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Alex,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Christopher

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 - 훌륭해요

Claudia 님, West Palm Beach

좋아요: 청결 상태, 직원 및 서비스
Nice place
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 14일
Dear Guest,Thank you for your kind review. We're glad to hear that you found our place to be nice. Providing a pleasant environment for our guests is important to us, and we're pleased that you had a positive experience. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 - 좋아요

Jeffrey 님, lithia springs

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some of the staff weren't the most pleasant type...
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 14일
Dear Jeffrey,Thank you for the review. I am pleased that you had a nice experience with us. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Cindy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very hard to let the chief staff at the lobby understand why he should not asked the customers out of sofa or any chairs or use the sitting area at the front lobby just because he liked the front lobby to be empty and clean during the business hours???? Plus, the room is very dark and out of care, the pool area where has chairs was closed. It was the most negative service person that my family had ever encountered. very very unprofessional and should not be in service business.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 20일
Dear Guest,Thank you for the review. I'm sorry to hear about the negative experience you had. Your feedback is valuable, and we will address these concerns with our team to ensure that such incidents are not repeated. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Todd

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was just another run down place with questionable people surrounding the outside area. I think I received a contact high when we walked in. But it is what it was and we got what we paid for
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 16일
Dear Todd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

lorena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 13일
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Carolyn

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 14일
Dear Guest,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Christine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Just an ok place
Seem to be OK a clean room and property close to the highway and a place to stay for the night but that was really about it. Would not return there again
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Christine,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

8/10 - 좋아요

RICK 님, Florence

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear RICK,Thank you for your rating. If you have any specific comments or suggestions for how we can improve and earn a higher rating in the future, please feel free to share them with us. Your feedback is important, and we appreciate your input.Sincerely,Hotel Manager

6/10 - 괜찮아요

Mike

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I'm glad it was cheep.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 1일
Dear Mike, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Douangpi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelly and moldy around ceiling and around the room. All equipment inside the room are rusted
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 28일
Dear Douangpi,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 - 별로예요

Melinda

별로예요: 숙박 시설 상태 및 시설
TV didn’t even come on. The towels looked like hand towels.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Melinda,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Swantashia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Swantashia, Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Per

2023년 7월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mondez

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
needs to be shut down it would of been a lot better if they didn't double charge me and when I had to talk to one them face to face they told me my money would be back on my card at 9 in the morning but when I called back they told 3-5 business days just a all around terrible place to stay especially since we had drive 3 hours and 30 minutes to get there and they couldnt have my room clean when I ordered the room 4 days ahead is just terrible service I really hope y'all guys do better in the future bc I will never wanna go back to a hotel like that
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Mondez, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ciera

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Ciera,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Valerie

별로예요: 청결 상태, 객실의 편안함
Never again- I’d rather sleep in my car!
The room was dirty. The remote was missing the battery cover. There was gum stuck to the floor. The gum had been there for quit sometime it was black. Our room was in a corridor so you could hear everything. We wanted to use the pool and could not because they closed it early. I’m sure glad we were not sleeping in since there was so much noise by the hotel staff in the corridor.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 4일
Dear Valerie,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely,Hotel Manager

4/10 - 별로예요

Christian

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 12일
Dear Christian,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 - 좋아요

Maria Katrina

2023년 6월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 7일
Dear Maria Katrina,Thanks for your choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

Carrie

가족 여행
별로예요: 숙박 시설 상태 및 시설
Very sketchy. Front desk was always away from desk
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 12일
Dear Carrie,We apologize for any inconvenience caused by the front desk being unattended during your stay. We understand that it's important to have a staff member readily available at the front desk to assist guests. Your feedback is valuable to us, and we will address this issue with our team to ensure that it is promptly resolved. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

John

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 8일
Dear John, Thank you for the review. It is great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Theodore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was clearly uncleaned vomit and vomit stains on my bed's frame and nearby end table. The manager said he couldn't do anything about at the time, but even upon telling the cleaning staff the next day, it still did not get cleaned. I had to spend another night in the room in that condition. Also, my window view was just of a utility closet and a trash can and no daylight. Horribly depressing stay. AirBnB for me forever now.
2023년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 8일
Dear Guest, Very much concerned about the inconvenience due to the issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Barbara

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I like I like the rooms the rooms were clean very nice the property was clean it's just too many black and white females hanging out on the stairs and balconies all times of the night you got to walk down the stairs they don't want to move you walk up the stairs they look at you like you crazy mean look it's just scary
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 7일
Dear Barbara,Thank you for your stay. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

4/10 - 별로예요

Karen

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The site is conveniently located near an interstate exit but the property desperately needs an update. The bathroom door did not close and the walls were dirty. The grout around the tub and sink was missing in spots. The stairway and outside halls were dirty and the metal was rusty. The breakfast was very minimal with limited seating in the lobby breakfast area
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 5일
Dear Karen,Thanks for your stay. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely,Hotel Manager

4/10 - 별로예요

Justin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad place
The pictures of the places was nothing like where we stayed. Not a clean place
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 9일
Dear Justin,Thanks for the stay. We are sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. We regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. Visit again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 30일
Dear Lisa,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

rania

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty, smelled bad, front desk people rude, washer/dryer didn't work, lights flickered (scary), police showed up a couple of time and then i left as i couldn't stay there anymore regardless if i already paid and/or if wouldn't get a refund
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 24일
Dear Guest,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Antonio

2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Dear Guest,Thanks for the stay but sad to see the single star.My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Um, er, well….you get what you pay for. But the staff was super-friendly and nice.
2023년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 22일
Dear Guest,Thank you for your stay. We're delighted to hear that our staff made a positive impression on you with their super-friendly and nice demeanor. We are sorry that we failed to meet your expectations in some ways. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Please visit again.Sincerely,Hotel Manager