숙박 시설 정면 - 저녁/밤

슬립 인 & 스위트 크로스 레인스 - 사우스 찰스턴 여행 후기

2.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 733개 이용 후기 중 564개" "
평점 8 - 좋아요. 733개 이용 후기 중 131개" "
평점 6 - 괜찮아요. 733개 이용 후기 중 24개" "
평점 4 - 별로예요. 733개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 733개 이용 후기 중 4개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

Toni 님, Englishtown

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not as clean as previous stays here (we've had quite a few). Workers were not as friendly as in the past. Pool was broken and we were not notified ahead of time.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No tv service which was a bummer!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a good night’s stay. We appreciated the snacks provided during the social hour and the hot breakfast choices.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is OK. Not great. Not bad. Worked for what we needed.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place, only downfall, which was not the fault of the hotel was the cable was out on the tv
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I made my reservation through Expedia for this hotel. It wasn’t until after driving 8 hours with two small children and trying to check in was I told that they canceled my reservation. I received ZERO notification. Not to mention the customer service was absolutely pitiful! No manager on site and I was offered no assistance to fix the issue. I was just told over and over to contact Expedia even though the hotel is the one who canceled. Very unprofessional! If I could rate a negative star I would. This place is completely non dependable and if you want good customer service this hotel is not for you.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lloyd

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My reservation was cancelled and emailed to me at 12:15 pm with a 3 pm check in . I was already in Charleston when I received it and then couldn’t get me a room and all hotels were booked up for that night in the city ! Complete and utter bull !
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, good breakfast.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right off the highway and within walking distance of a restaurant. Hotel offers snacks during the day along with soup for dinner. Breakfast is really good and does vary from day to day. Staff is quick and efficient.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

John 님, Richland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time at a Sleep Inn. Was impressed with cleanliness, staff, and newness of the facility. Huge parking lot making it easy for me hauling a boat.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and easy access from I-64.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Sammy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Needed pool towels and front desk rep stated it wasn’t her problem or issue to get some for guests in the pool area
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Stephen 님, MESA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast food was excellent and the staff were all extremely friendly and helpful.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will definitely stay at this sleep inn again when stopping in West Virginia. My only complaint was the air conditioner in our room did not work properly and I should have said something about it sooner. As soon as I did, they moved us to another room very quickly. Great customer service. Room was very clean. My son liked it so much he asked to stay at the same hotel on our drive back home from vacation and we did! Highly recommend!!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Chuck

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff was friendly, there was a lady on late night shift that was awesome Friday night the 22nd. My wife is a big coffee drinker, at all hours. The lady made us a fresh pot of coffee, this was a step above on customer service.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Matthew J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I appreciate a clean stay and this place did not disappoint. The shower floor was worn but that was not a big deal to me. I would stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Earnest 님, Rustburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean Good value
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Daniel

No problems whatsoever
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Erin 님, Grafton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, small but clean rooms, good breakfast. Easy access to Shawnee sports complex.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room and property were fine. The lady that takes care of the breakfast was absolutely miserable. Both days I requested something that was empty and she rolled her eyes and muttered complaints under her breath. No one wants to deal with a grumpy person first thing in the morning. Try smiling!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 3월에 1박 숙박함
답변 제공: Katie 님, 2024년 3월 9일
Thank you for your review of our hotel. Five out five is one of the highest compliments and we are truly grateful for it. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful and really nice. The hotel was clean both in the lobby, pool, and our rooms. It was a wonderful stay. Thank you!
답변 제공: Katie 님, 2024년 3월 6일
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful stay at Sleep Inn & Suites. Providing exceptional service and maintaining cleanliness throughout our hotel are top priorities for us, and we're delighted that our staff's hospitality, along with the cleanliness of our lobby, pool, and rooms, contributed to your enjoyable experience.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 - 좋아요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and accommodating! No complaints
2024년 3월에 1박 숙박함
답변 제공: Katie 님, 2024년 3월 5일
Thank you for your wonderful feedback! We're delighted to hear that you found Sleep Inn & Suites to be clean and accommodating during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Katie 님, 2024년 2월 27일
Thank you so much for excellent review of our hotel. A five out five is one of the highest compliments. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Lynette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was VERY clean.
2024년 2월에 2박 숙박함
답변 제공: Katie 님, 2024년 2월 24일
Dear Lynette,Thank you for taking the time to leave us a five out of five review! We're thrilled to hear that you had an excellent experience at Sleep Inn & Suites. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean!
2024년 2월에 3박 숙박함
답변 제공: Katie 님, 2024년 2월 12일
Thank you very much for your glowing five out of five review! We're thrilled to hear that you had such a wonderful experience with us. Your feedback is greatly appreciated, and we're delighted that we could meet your expectations during your stay at Sleep Inn & Suites. We look forward to the pleasure of welcoming you back for another outstanding visit in the future.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Rooms were very clean.
2024년 2월에 1박 숙박함
답변 제공: Katie 님, 2024년 2월 12일
Thank you so much for your fantastic five out of five review! We're thrilled to hear that you had a great experience staying with us and that you found our rooms to be very clean. Your feedback is greatly appreciated, and we're delighted that we could provide you with a wonderful stay at Sleep Inn & Suites. We look forward to welcoming you back for another excellent visit in the future.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay at this Sleep Inn was a pleasure! I've stayed in plenty of hotels over the years, and this one's thoughtful amenities--containers of spaghetti and meatballs (gratis) for guests arriving hungry and too tired to go out to dinner, good coffee at the ready 24/7, a delicious full breakfast--surpass those of all the others. The staff is friendly and helpful, the accommodations clean and inviting. I highly recommend this Sleep Inn.
2024년 2월에 1박 숙박함
답변 제공: Katie 님, 2024년 2월 12일
Thank you immensely for your glowing review! We're delighted to hear that your stay at Sleep Inn was such a pleasure and that you appreciated our thoughtful amenities. It's wonderful to know that our complimentary containers of spaghetti and meatballs, 24/7 coffee, and delicious full breakfast exceeded your expectations. Your kind words about our friendly and helpful staff and our clean and inviting accommodations mean the world to us.Thank you for highly recommending Sleep Inn. We can't wait to welcome you back for another outstanding stay!

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Second time staying here for quick area visit with family. All staff are friendly and accommodating. Facility is clean and well maintained, room rates are reasonable. Both stays we noticed how quiet the hotel is, even when parking lot is obviously full in the evening. Breakfast area always clean and pleasant.
2024년 1월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 27일
Thank you so much for your five out five review. We are so happy you enjoyed your stay with us. We look forward to hosting you again in the future.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 19일
Thank you for your review of our hotel. We look forward to hosting you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Clean and comfy room, nice breakfast, and easy check-in/out. Good quality for the price!
2024년 1월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 12일
Thank you for your outstanding review of our hotel. We are so glad you enjoyed a clean and comfortable stay with us. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Melissa

2024년 1월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 27일
Thank you for your five-star review. Your review defiantly lets us know we are doing our best to provide excellent service. We appreciate your business and look forward to hosting you again in the future.

10/10 - 훌륭해요

Myrna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Katie 님, 2024년 1월 12일
Thank you for your outstanding review of our hotel. We are overjoyed with your five out five rating. We are so glad you enjoyed your stay with us. Our staff work very hard to make sure every guest has an enjoyable stay with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
I did not like the circulation in the room ..it either kept getting TOO hot then TOO cold ..we finally gave up and left the fan on all night ended up freezing
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 12일
Thank you for your review of our hotel. We deeply apologize for any inconvenience with the heating unit in room. We wish we would have known there was problem sooner we could have had our maintenance crew take a look at or put you in a different room. We truly want the best our guest. We hope you give us another chance to make this up to you in the future.

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 8일
Thank you so much for your review of our hotel. Ten out of ten is the highest of complements and we are truly honored by the rating. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was very inviting, fast and friendly check in. Rooms were clean.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2024년 2월 1일
Thank you for your review of our hotel. We are so glad you enjoyed your stay with us. We hope to have the pleasure of hosting you again in the future.

6/10 - 괜찮아요

Justin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Front desk attendant was having a personal conversation on her AirPods when and while we arrived. Hung up after a while because she “don’t want everyone to hear” her personal business. The exterior lighting for the parking lot shines directly into our room making it very bright throughout the night. The morning cleaning in surrounding rooms started loudly and early. TV didn’t get some channels. Room was clean and as described. So it wasn’t all negative.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2024년 1월 1일
Thank you for sharing your feedback with us. We sincerely apologize for the aspects of your stay that fell short of expectations and appreciate your honest observations.We are sorry to hear about the inconvenience caused by the front desk attendant's personal conversation and any disturbance caused by the external lighting. Your comments about the early morning cleaning and the issue with TV channels have been duly noted, and we'll address these concerns internally to improve our services.On a positive note, we're glad to hear that your room was clean and as described. We appreciate your understanding and patience as we work to address the areas that need improvement.We value your feedback as it helps us enhance the guest experience. If your travels bring you back to our area, we hope to have the opportunity to provide you with a much-improved stay.Thank you for choosing us, and we appreciate the opportunity to make things right.

10/10 - 훌륭해요

Chad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely stay again
There is no hot tub it was filled in but the pool was nice and the hotel is conveniently located and in a quite safe place! A++++
2023년 12월에 2박 숙박함
답변 제공: Katie 님, 2024년 1월 1일
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel conveniently located in a quiet and safe area.We regret any inconvenience regarding the absence of a hot tub, and we appreciate your understanding in this matter. It's great to know that you enjoyed our pool, and we hope it added a refreshing touch to your stay.Your positive A++++ rating means a lot to us, and we're grateful for your kind words. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future!

10/10 - 훌륭해요

Ralph

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Nice
2023년 12월에 2박 숙박함
답변 제공: Katie 님, 2023년 12월 30일
Thank you so much for your fantastic feedback! We are thrilled to hear that you consider us a five-star hotel. Your acknowledgment means a lot to us, and we're dedicated to maintaining the high standards that have earned us your praise. We look forward to the pleasure of hosting you again and providing you with another outstanding experience at Sleep Inn & Suites.

8/10 - 좋아요

jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Cute hotel. Only passing thru.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 30일
Thank you for your review and for choosing to stay with us during your journey. We appreciate your feedback, and we're delighted to hear that you found our hotel cute. We hope to have the pleasure of hosting you again one day.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is such a wonderful hotel. Clean, quiet and comfortable with a great breakfast and lots of other snacks. I am always warmly welcomed when I come through the door. Highly recommended.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 30일
Thank you for your heartwarming words! We're thrilled to learn that you consider our hotel wonderful, clean, quiet, and comfortable. Your appreciation of our breakfast offerings and the availability of snacks is truly gratifying. Knowing that you feel warmly welcomed each time you walk through our doors means the world to us. We appreciate your high recommendation and look forward to continuing to provide you with exceptional experiences at Sleep Inn & Suites.

8/10 - 좋아요

Rachael

2023년 12월에 2박 숙박함
답변 제공: Katie 님, 2024년 2월 1일
Thank you so much for your four out five review. We hope to see you back again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gentleman that checked us in was wonderful.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 28일
Thank you so much for staying with us! Your feedback about our staff warms our hearts. We look forward to hosting you again in the future.

10/10 - 훌륭해요

JONELLE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best
The best hotel stay I ever been in very nice service from the staff love it
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 27일
Thank you so much for your review! That is the highest compliments you can give and we are truly touched! We look forward to hosting you again in the future.

10/10 - 훌륭해요

JONELLE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
Very nice hotel and nice service staff
2023년 12월에 3박 숙박함
답변 제공: Katie 님, 2023년 12월 26일
Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear that you enjoyed your stay at Sleep Inn & Suites and that we could meet your expectations.Receiving a perfect 10 out of 10 review from you is truly heartwarming, and it motivates our team to continue delivering exceptional service. We are delighted that you found our accommodations and amenities to your satisfaction.

6/10 - 괜찮아요

Dalien

This is not what i ordered I ordered 2 Queen rooms and i got a queen and a double twin room.
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 24일
Please call Expedia to change your reservation. I still have my two double queen rooms available as of right now. They are on to separate floors.

10/10 - 훌륭해요

Donna 님, Middleton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time staying at this property. I was very impressed. Easy check in and very nice front desk clerk. Free soup, popcorn and cookies! Very nice room and what a surprise to have a jet tub! Easy on/off highway. I highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 21일
Thank you so much for your great review of our hotel. We are thrilled you enjoyed our hotel with all the little extra things we do for our guest. You are truly valued when you walk through our doors. We look forward to hosting you again soon.

10/10 - 훌륭해요

Kristan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Katie 님, 2023년 12월 15일
Thank you so much for sharing your experience with us. We are overjoyed that you left us a ten out of ten! We truly appreciate your business and hope to see again soon.