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윈덤 가든 크로스 레인즈 찰스턴 여행 후기

2.5 out of 5
윈덤 가든 크로스 레인즈 찰스턴
102 Racer Dr, Cross Lanes, WV

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1050개 이용 후기 중 417개" "
평점 8 - 좋아요. 1050개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 1050개 이용 후기 중 170개" "
평점 4 - 별로예요. 1050개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 1050개 이용 후기 중 65개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Frances

가족 여행
The room we had was not well cleaned and the bathroom ceiling and wall looked like it had mold on it. There were several young ball players staying there with their parents and coaches and many were running up and down the halls yells and a dog was barking in the hall.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Christopher

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Didn’t like the long walks to get to anything in the hotel vending machines don’t work
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Erin

아이를 동반한 가족 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
Staff was overwhelmed at check in with so many checking in at one time due to a local Football tournament and breakfast there was only one person trying to do it all and handled herself well for having rude guests due to not being able to get to different needs as quuck as they would like. I reserved a 2 rooms to be joined with expedia and something happened and my rooms had to be separated by about 30 rooms.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Randy

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a fee for pets that is not stated on Web site.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Barb and Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Near the casino
2024년 4월에 1박 숙박함

8/10 - 좋아요

Carolyn

별로예요: 숙박 시설 상태 및 시설
Window cracked in room. Door closer to door leading outside was broken so door would slam shut. Outside door not locked at night so no code needed entered to enter hotel. Ice machine not working on first floor. Door keys constantly needed reprogrammed.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스
Shabby, but clean. Comfortable beds, nice towels, reasonable rates and convenient to some attractions. Family friendly. Bar's menu is limited but good.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Melissa

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Steven

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not fully prepared. Missing items like drinking glasses and shampoo. The front desk was unable to solve some of this as they did not have access to cleaning supplies. It's the little things that indicate this facility is lacking management and seems to be on a downward slide. For the price I don’t expect to have to run these type of items down.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cynthia 님, Mitchells

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I can't give a complete review as there were bad storms and issues beyond the hotel's control the weekend I stayed. There was a water main break and so we had no towels in our rooms because they couldn't be washed until later. We had to request them after check-in. There were supplies not available, as there were no deliveries due to storm issues. The breakfast was super crowded from start to finish, didn't even try.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스
Clean but shabby. Grill is definitelyy intended for people watching sorts/playing pool, etc. Very limited menu. Conveniently located. Staff are friendly and helpful.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom tiny , shower curtain was dirty . Smelled like smoke . They ran out of toilet paper . Staff cleaning was just in T-shirt and jeans . Staff was nice but just wasn’t my. Up of tea. We left after we came back from dinner and went to another hotel so we paid for two hotels tonight .
2024년 3월에 1박 숙박함

8/10 - 좋아요

Katherine 님, Bridgeville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Amanda

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Katie

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Katie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was as it should be. Appreciate the fridge and microwave. Secondary entries need work (d door is completely broken). And hall carpets need replacing. Room was great though the stuffed chair is very dated.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. We liked the bar, the grille, and the hot breakfast choices. Staff was very nice and helpful.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Guy

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Michelle 님, Phenix

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel was nice but one room had mold in the ac unit. Smelled of smoke and bleach. Staff were outstanding with their service and friendliness.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Alan

좋아요: 청결 상태
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Cassie 님, Nitro

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not up-to-date it wasn’t clean the air conditioner had no knobs like someone ripped them off the TV flickered and didn’t work mind you me and my fiancé paid $150 for one night in a king size room. The breakfast was overcooked and the front desk service when checking out was very aggravating, asked for a late check out and the front desk woman wasn’t very friendly at all, rolled her eyes and had an attitude had one towel in my room. When I asked housekeeping for another one they made it out to be like they were super limited super shortstaffed it was a fight just to get an extra towel $150 a night was not worth it. It had the same quality, as if we were staying in the red roof Inn or Motel 6
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Edward

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Locks on the outside door were broken. Door frame in room was full of finger prints. Shower would only get luke warm.
2024년 3월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스
It was clean and staff was absolutely nice.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Loved the breakfast, it was very nice that they served the hot food and had 2 waffle makers. It is just a dated hotel and needs updated, it was as clean as it could be for a dated facility.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Toby

가족 여행
좋아요: 편의 시설/서비스
The Lady at the front desk was so helpful. She had a wonderful sense of humor. She made check in fun. Room was clean. It’s no frills but super for the price and location.
2024년 3월에 1박 숙박함

8/10 - 좋아요

William Maczko,

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Marivic

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staffs. Good breakfast. Clean hotel.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Kenadee 님, Salisbury

2024년 3월에 1박 숙박함

8/10 - 좋아요

Phillip

Clean good location good facilities
2024년 2월에 1박 숙박함

4/10 - 별로예요

Alecia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed hadn't been changed. The bed was made but with used sheets. I always check the beds for bed bugs etc an upon checking I spotted what looked like an one would assume is pubic hairs all in the bed an stains. They came an. Hamged it but did not have clean blankets to provide only a sheet and pillow cases. Thankfully we had brought a few throw blankets with us.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Caila

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
there was so meny kids there and they were. loud there was no qay to get into the dining area for breakfast because it was so full with kids again today i couldnt hear the lady qhile trying to check in because of all the noise was unabke to use the pool and it does not say on their site they have filled the hot tub in with dirt over all for 182.00 it was terrible
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Roger

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
back door that was next to our room had lost its device so it SLAMMED so hard our room trembled. It happened repeatedly and I thought perhaps someone was blasting in the parking lot but when I went to the desk to check out whether we were in a potentially hazardous situation the staff knew nothing about it. The next morning when loading out the car, I realized what it was and reported it to the desk. The Handyman was also sitting at the desk drinking coffee and he shrugged it off as he knew it wasn't working
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Davaughn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms smells like cigarettes and bed sheets were dirty
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice place to stay for 1 night while traveling.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Ralphann

아이를 동반한 가족 여행
There was a roach crawling on the tv shortly after our arrival. The room was non smoking but had a heavy cigarette smell. The shower and breakfast were exceptional so it was a bittersweet visit but I don’t think we’ll be returning.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Josie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice front desk girls! So nice to be greeted so warmly!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jannette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and staff was very friendly! Would recommend and would stay there again
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience
2024년 2월에 1박 숙박함

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Adena

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My dog and i loved it ❤️
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

JASON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff ... Convenient location ...
2024년 1월에 1박 숙박함

8/10 - 좋아요

Renita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had a relaxing comfortable stay.

8/10 - 좋아요

Gamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at Wyndham the staff were great and the location was perfect will stay again next time i visit.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Crissie

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great! The lady that served during breakfast was the best! Customer Service from check in to breakfast to replenishing towels was excellent! We stay here everytime we go to St. Albans WV to visit family.
2024년 1월에 3박 숙박함
답변 제공: Joee Cartwright 님, 2024년 1월 9일
Thank you for your kind words. we are glad you enjoyed your stay.

10/10 - 훌륭해요

Timmy 님, Delbarton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Joee Cartwright 님, 2024년 1월 9일
Thank you for your kind words. we are glad you enjoyed your stay

8/10 - 좋아요

MARY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charleston trip
Booked this hotel for advertised heated indoor pool. Called 4 days before to confirm pool open. Was told heater was broken and to call back on Thursday. Was told then, part was in and was to be installed that day. Upon arrival on Saturday, pool was freezing cold, and was again told it was to be heated later that day. Pool deck was unheated, cold with heating ducts covered in canvas and not working. Pool was not fixed and was freezing for entire stay. Talked with many guests that booked specifically for heated pool and were unhappy about lack of disclosure. I understand things need repair, but, hotel was not upfront about it to allow guests to make other arrangements. Breakfast staff were wonderful. Friendly, helpful, and courteous. Surprised that bar and grille was CASH only.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함