로비

소네스타 셀렉트 샬럿 유니버시티 리서치 파크 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 492개" "
평점 8 - 좋아요. 1007개 이용 후기 중 302개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 91개" "
평점 4 - 별로예요. 1007개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 63개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and in a convenient location. The staff were nice and friendly. It was a good value. I would definitely stay again.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Alfred

출장 여행
Property.was ok .. Heater/AC broken
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Alfred, we regret to hear that you came across a few issues during your stay. Please accept our apologies for the inconvenience related to the temperature control system. Ensuring a comfortable stay for our guests is our utmost priority. Rest assured we have taken note of your feedback and shared it with the team to prevent any recurrences. Thank you for choosing us, we do hope you'll allow us another opportunity to associate with you on a future visit.

6/10 - 괜찮아요

Rajesh 님, CARY

별로예요: 숙박 시설 상태 및 시설
Property elevator and hallways smelled bad like weed. Front desk was friendly? Room is clean.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Rajesh, thank you for sharing your experience. It's regrettable to learn about the odor you experienced in the communal areas. While we pride ourselves for having friendly colleagues at the front desk and maintaining clean rooms, your feedback sheds light on an aspect we can work on improving. Rest assured, we will address your concern promptly. We hope you'd consider giving us another chance to serve you better in the future.

10/10 - 훌륭해요

Mayko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Thank you for the perfect rating, Mayko!We are very pleased to hear that you had a wonderful stay at Sonesta Select Charlotte University Research Park. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 - 좋아요

Ariaine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine. Had an issue with our initial room but they fixed it though we ended up with a king instead of two kings. Parking was not free as posted on the listing.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ariaine, thank you for sharing your feedback. We're glad to hear that the issue regarding your room was addressed timely, even though the room type was not exactly as you'd expected. We regret any confusion about the parking fees and we will look into the accuracy of the information presented. Your comments will help us enhance our guests' experience at Sonesta Select Charlotte University Research Park. We hope for another opportunity to exceed your expectations.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved my stay here! Staff was welcoming and very helpful… I would definitely stay here again and I would definitely recommend staying here !
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Craig, we're thrilled to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. Recognition of our welcoming and helpful team members is especially appreciated. Your recommendation is the highest compliment. We're looking forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Mohamed

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Mohamed, thank you for taking the time to rate Sonesta Select Charlotte University Research Park. It seems like we didn't quite reach your expectations and we appreciate your feedback. We continually strive to enhance the guest experience and your feedback is invaluable for us to achieve that. We would love the opportunity to better serve you in the future.

6/10 - 괜찮아요

Samantha

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
Other guests were loud but cant control that. Ants in the room so dont leave any food items on tables. Hotels should not have carpet. Housekeeping only tried to come once.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Samantha, thank you for sharing your recent experience. We're sorry to hear about the disturbances from other guests, and apologize for any inconvenience with the cleanliness of your room. We maintain high standards for cleanliness, and your feedback is essential in helping to improve. Rest assured, we're always striving to offer comfortable and flawless stays. Regarding the frequency of housekeeping services, we'll certainly take your feedback into account when reviewing our schedule for guest rooms. Thank you again for choosing to stay with us, and we hope to give you a more seamless stay in the future.

8/10 - 좋아요

Devon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an amazing hotel being that i came from New York it was a little inconvenient because i wasn't driving must have a car took uber twice right up street spent 44 dollars. Bring everything withyou and its perfect customer service is amazing
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Devon, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. It's rewarding to hear that our hotel met your expectations, yet it seems the location posed some challenges due to your transportation preferences. We genuinely value your feedback, it allows us to serve future guests better. We're equally thrilled to know our team members were able to provide you with excellent customer service. Looking forward to having you stay with us again.

2/10 - 너무 별로예요

Mary

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Mary, we regret to learn that your recent stay didn't meet your expectations. As we are constantly aiming for improvement, your feedback is instrumental. We hope to have another chance in the future to offer you a more satisfactory experience.

8/10 - 좋아요

Kenneth

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Kenneth, thank you for your rating of Sonesta Select Charlotte University Research Park. We're glad to see you had an enjoyable stay with us. If you have any further feedback, we'd be delighted to hear it to continue improving our guests' experience. We hope to welcome you back in the future!

4/10 - 별로예요

Rosalyn

2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
We appreciate the feedback, Rosalyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 - 괜찮아요

Ligia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived the first thing we noticed was a note that was posted with a guys face stating that if you saw him call the police. We get to our room and it smelled of weed very strongly. That smell continued until the next day. It filtered through the door into our room from another room. There was a piece of a dirty brush on the floor. Then when we went to get dinner some scary looking lady approached us asking for money. The elevator makes a horrible sound and sometimes feels like it's just going to drop. I booked this hotel because it stated it had breakfast included and of course when I ask about it the next day I am simply told they do not have breakfast. The outside was disgusting with trash around the parking lot. On the upside, there are lots of places to eat close by and the beds were comfortable. Needless to say I will not be returning.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Ligia, we regret to hear of your concerns during your stay with us. We understand that encountering unfamiliar faces and experiencing lingering odors from nearby rooms was less than ideal. We assure you that our team members are vigilant about maintaining a secure environment for our guests.We apologize for any misunderstanding about our breakfast offerings and assure you the information provided online about our amenities should always be up to date. We're disheartened to learn about your remarks concerning the cleanliness of the exterior and will pass this on to the relevant team.Despite these challenges, we're pleased that you found our convenient location and comfortable beds to your liking. We respect your decision, however if you change your mind, we'll welcome an opportunity to deliver a much more satisfying experience.

10/10 - 훌륭해요

Thomas

Good service
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Thomas, we're elated to know that you found the service at Sonesta Select Charlotte University Research Park to be up to your satisfaction. We thank you for highlighting our team's effort in providing good service. Rest assured, we are committed to ensuring a pleasant stay for our guests. We look forward to welcoming you back soon.

8/10 - 좋아요

Daniel

출장 여행
좋아요: 숙박 시설 상태 및 시설
Hallways to rooms were filthy! Bathroom sink fixture was almost falling off sink as it was so loose
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Daniel, thank you for taking the time to share your feedback. It's disappointing to hear about your observations concerning the cleanliness of our hallways and the maintenance in the bathroom. At Sonesta Select Charlotte University Research Park, we strive for impeccable service, and your comments will be used to improve. We hope you enjoyed other aspects of your stay and that you will give us another opportunity to serve you better in the future.

6/10 - 괜찮아요

Haley

출장 여행
별로예요: 편의 시설/서비스
The one thing is the site says they have airport shuttle and they dont.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Haley, it's disappointing to learn there was some confusion regarding airport transportation. We strive to ensure our guests are well-informed about the services we offer. Your feedback is well-accepted and will aid us in improving our communication and service details. We appreciate you choosing to stay with us and would love another opportunity to exceed your expectations.

2/10 - 너무 별로예요

Johnny

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
This was by far the worst hotel experience I ever had. At check in we were informed that there is a five dollar charge for the privilege of parking in a hotel that I'm paying to stay at. The bed was the hardest mattress I have every slept on. The website shows the bathroom has a wand shower head but it has a regular shower head. No continental breakfast as shown on the website. No hair dryer. After 10 PM someone kept knocking on our door. When I called the front desk the guy laughed and said it's just someone lost. The next morning when I told the front desk about it, the lady laughed . Defiantly stay far away from this hotel
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Johnny, it's concerning to hear your experience fell short of expectations. We regret the inconvenience caused by the parking fee and the discomfort from the mattress. Our aim is to make your stay as comfy as possible. We take your feedback about the shower head, breakfast, and hair dryer very seriously. Lastly, we understand the importance of peace of mind and security during the night, and we are addressing your concerns with the relevant team members. We always strive to improve and hope to have the opportunity to provide a more positive experience in the future.

8/10 - 좋아요

Dillyn

연인과의 여행
좋아요: 청결 상태
Everything was pretty standard, my only complaint is that housekeeping woke us up at 8:30AM despite us having a tag on the door.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Dillyn, we're glad to hear that your stay at Sonesta Select Charlotte University Research Park met your expectations for the most part. Your feedback on the disturbance in the morning is appreciated. We've noted your comments and they will be shared to ensure we continue to improve our guest experience. We hope you'll choose to stay with us again in the future.

10/10 - 훌륭해요

Edgar

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neep to speed up the check in service.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Edgar, we appreciate your feedback regarding your stay at Sonesta Select Charlotte University Research Park. Your comments about the check-in process are noted as we continually strive to enhance our guest experience. Thank you for choosing us and we hope to welcome you back soon.

8/10 - 좋아요

Dakota

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Dakota, it's wonderful to know you had a favourable stay at Sonesta Select Charlotte University Research Park. Our goal is to provide our guests with an excellent experience. We are glad to see we accomplished that during your visit. Do consider us on your next trip to Charlotte. We're looking forward to it!

6/10 - 괜찮아요

rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hay que pagar por el parqueo a diferencia de otros hoteles,además el depósito de 100 dólares no es una retención lo cobran para después pagarlo con las demoras de los bancos
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
René, gracias por compartir tus comentarios. Lamentamos saber que la tarifa de estacionamiento y la política de depósito no fueron de su agrado. Es importante para nosotros tener en cuenta que estas políticas están implementadas para garantizar un funcionamiento fluido y comodidad para todos nuestros huéspedes. Sin embargo, lamentamos los inconvenientes que puedan haberle causado y esperamos tener otra oportunidad de servirle mejor.

6/10 - 괜찮아요

Daniel

출장 여행
Nice location and well maintained for what they have to work with. Really needs updating. Open the bar. Get friendly front desk staff!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Daniel, it's pleasing to read that you found our location convenient and the property to be well-cared for. Your comments about the friendliness of our front desk team have also been duly noted. Meanwhile, we always aim to ensure our facilities meet our guests' needs. We understand your suggestions regarding potential updates and enhancing the atmosphere in our bar area. We're constantly striving to provide a memorable stay and your feedback will assist in this process. Thank you for choosing our hotel and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Filip

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there and it was very dirty, also we heard wierd noises from other rooms. We didn't stay there, just left and find other accommadation!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Filip, it's disappointing to hear about your recent experience. Sincere apologies for any concerns you had about cleanliness and noise. These observations are definitely unusual and not typical for guests. Your feedback will serve as a guide for improvements. Should you return in the future, we're certain you'll have a better experience.

10/10 - 훌륭해요

Casandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Look above
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thanks for the amazing rating, Casandra!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Select Charlotte University Research Park!

10/10 - 훌륭해요

Kevin 님, Brunswick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Kevin, thank you for highlighting the cleanliness at Sonesta Select Charlotte University Research Park. We take great pride in maintaining our premises. We hope to serve you again in the future.

6/10 - 괜찮아요

Lee

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It’s definitely a 2-star hotel. I had a room that had a lampshade that looked like it had been crumpled, I had a tub that was unclean and had hair in it. Another room had not been vacuumed, there was candy in a corner. Clearly housekeeping staff was not doing their job. Employees at front desk wore far too much cologne/perfume. Overall the hotel needs a complete update.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Lee, thank you for providing your feedback about your recent stay. We regret the appearance of the certain elements in the room was not up to par, and we also apologize for any cleanliness concerns during your visit. Service quality is crucial to us and your comments indicate areas where we can focus on improvement. Regarding the fragrance situation at reception, we'll address this delicately with our colleagues to ensure everyone's comfort. Please rest assured, we continually strive towards evolving our accommodations based on guest feedback like yours. We hope to have the chance to offer you a more fulfilling stay next time.

10/10 - 훌륭해요

Eunice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was around so anything rather you are walking or in a car. I live this place an the people was so welcoming
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Eunice, it's wonderful to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. We're delighted that our welcoming team members and our convenient location enriched your visit. We can't wait to host you again in the future!

10/10 - 훌륭해요

Alyson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful plaza across the street and restaurants
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Alyson, we're thrilled that you enjoyed the serenity of the nearby square and diverse dining options during your stay at Sonesta Select Charlotte University Research Park. Your positive comments are truly appreciated. We hope to welcome you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

My Stay
It was so-so, average. I was bothered by the carpeting. There were some small areas that had been neglected like the window sill and a corner near the window that had candy in it. The television definitely needs updating also the channels were limited and I was told that it was satellite however I was never able to get it. No bugs though😀
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
We appreciate your feedback. It's unfortunate to hear that certain aspects of your stay didn't fully meet your expectations. Your comments about the cleanliness and the room's amenities, particularly the carpet and TV, are duly noted. We strive to rectify any shortcomings to improve the overall guest experience. However, we're glad that you didn't experience any issues with unwanted critters. Your input will guide our improvement efforts and we hope for a chance to provide a better experience in the future.

8/10 - 좋아요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would have got 5 ☆, but didnt offer continental breakfast, and had hidden fee for parking.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Richard, it's wonderful to see you've had a largely positive experience at the Sonesta Select Charlotte University Research Park. We also appreciate your feedback regarding breakfast and parking, as it helps us improve. We strive to be as transparent as possible when it comes to all our additional fees, so regret if this didn't come across during your stay. Nevertheless, thank you again for choosing our hotel and we hope to welcome you back in the future.

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So So
The beds were comfortable and the room was decent size. The staff was helpful and knowledgeable not much more to compliment about.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Eric, we appreciate you taking the time to share your thoughts. It's great to know that you found comfort in our beds, appreciated the size of the room, and regarded our dedicated team members as helpful and knowledgeable. We always strive to exceed expectations and it sounds like there's more we can do to enhance your stay in the future. We would appreciate hearing more details about what could have made your visit more fulfilling.

8/10 - 좋아요

Christie

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Christie, it's splendid to see that your recent stay at Sonesta Select Charlotte University Research Park was enjoyable. We appreciate your high-rating and we are thrilled to have been your choice. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Nekisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Thank you for the wonderful rating, Nekisha!It's fantastic you enjoyed your time at Sonesta Select Charlotte University Research Park so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 - 좋아요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet
Hotel was clean and quiet just how I like them to be. It’s close by some restaurants gas station a few miles away (10 mins.)
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Don, thank you for your positive feedback on The Sonesta Select Charlotte University Research Park. We're thrilled to hear you appreciated our serene and pristine environment, as well as the convenience of nearby amenities. We hope you choose us again on your next visit to the area.

2/10 - 너무 별로예요

Tommy

별로예요: 직원 및 서비스, 편의 시설/서비스
The young man I met on arrival was very pleasant and helpful but I was not pleased with the room set up. Oreo cookie crumbs on the floor, layout of room, bathroom had no enclosed shower and the sink Was too small to lay your toiletries. The straw that broke the camels back was,I paid $32.00 a day for a continental breakfast and it was a few parties,cereal and bagels on a buggy behind the check in counter. I paid for 3 nights and stayed one night with no refund. Don’t go there!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Tommy, it's regrettable to hear that your stay did not meet your expectations. It's wonderful to hear positive words about our team member who assisted you upon arrival. We're however disheartened to understand there were concerns with your room. We continually aim to provide a clean and comfortable space for our guests. We also take note of your points about the breakfast offering. We understand it can be frustrating when things don't align with expectations and we're sorry for any disappointment this may have caused. We do hope for another opportunity to better cater to your needs in the future.

10/10 - 훌륭해요

Marina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast option is no longer offered but was advertised when we booked the hotel
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for the outstanding rating, Marina!We're delighted your time at Sonesta Select Charlotte University Research Park was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 - 별로예요

Monica

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extreme rude
New attendants are not customers friendly. The two Hispanic hostess up from started speaking in Spanish after I asked a question to one of them. They did this several times. They didn't know that I understood Spanish....extremely rude.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Monica, we're saddened to hear about your recent experience. Interaction with our team members is an area we take very seriously. It's disappointing to hear they did not live up to our usual high standards. Rest assured, your comments will be used as a learning opportunity to improve our service. We hope for the chance to restore your faith in our establishment in the future.

10/10 - 훌륭해요

James

Tv was really small
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
James, the team at Sonesta Select Charlotte University Research Park is delighted to hear that your stay earned a strong rating. We appreciate hearing your observation about the TV size. Your feedback provides a valuable perspective that will assist us in continually improving our guest experience. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Donisha

nice stay for me time
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
We appreciate the feedback, Donisha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Rochelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Good nights sleep
답변 제공: Customer Service 님, 2024년 2월 7일
Rochelle, it's a pleasure to read that you had a restful experience at Sonesta Select Charlotte University Research Park. We truly appreciate your comments and hope to welcome you back soon.

2/10 - 너무 별로예요

Micheal L 님, Kinston

연인과의 여행
No breakfast but advertise like they have it that was the only reason why I booked it there
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Micheal, we regret to learn that the breakfast offerings did not match your expectations. Though we do indicate our current amenities online, the update in service may not have been clear. This is certainly an area we will review to ensure clarity. We appreciate your understanding and wish that any future reservations meet all your criteria.

10/10 - 훌륭해요

Essence

좋아요: 숙박 시설 상태 및 시설
Great stay for a great price!
Great stay for a great price. Easy check in and out. My only gripe is the air was stuffy because the system wasn’t running when we entered the room. Other than that bed was comfy.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Essence, your feedback is invaluable and the team at Sonesta Select Charlotte University Research Park is thrilled you had a great stay. We're glad to hear the check-in and check-out processes were seamless and you found our beds comfortable. We take note of your comment about the room temperature and will aim to ensure a more welcoming ambiance on your future visits. Your satisfaction is our number one concern. We look forward to your next stay.

6/10 - 괜찮아요

Bruno

좋아요: 청결 상태
별로예요: 직원 및 서비스
Poor service
Hotel on its own is ok, service however is poor. No breakfast available, late checkout not available... their main response to any question is "no"
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Bruno, it's regrettable to hear your experience didn't meet your expectations. We understand the importance of effective service and having options available to our guests. Despite these concerns, it's our hope that the rest of your stay was satisfactory. It would be our pleasure to show you how we've improved should you choose to return.

6/10 - 괜찮아요

Colleen

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I had booked a King deluxe called and confirmed earlier in the day when I checked in I was given a room with 2 queen beds; told theu were out of kings.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Colleen, we appreciate your feedback. It seems there may have been a mix-up with your preferred room type at check-in. Our team always strives to accommodate our guests' requests to the best of their ability. Please be assured that this is not typical of the experiences we aim to provide. We hope for another chance to make your future stays seamless and meet your expectations.

10/10 - 훌륭해요

Branden

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
Comfortable
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Branden, we're thrilled to hear you found comfort at Sonesta Select Charlotte University Research Park. Thank you for taking the time to share your experience. We strive to consistently provide a relaxing environment for our guests. We look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Tyree

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Tyree, it seems your experience did not meet your expectations. We deeply regret any inconvenience during your stay and appreciate your feedback as it helps us continually improve. We hope we have another opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Aliyah

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Aliyah, it's unfortunate to hear about your experience. Even minimal feedback is meaningful and we'll ensure that your rating is taken into serious consideration in our continuous efforts to improve guest satisfaction. We would value a second chance to impress you.

6/10 - 괜찮아요

Zola

좋아요: 청결 상태, 직원 및 서비스
It’s in a nice area but a lil dirty
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Zola, we appreciate your feedback. We're glad you found our location to your liking. Regarding the cleanliness, we take your comments seriously as a clean environment is a top priority. Rest assured, our team members strive to uphold the high standards we set for our property. We hope for an opportunity to serve you again.

8/10 - 좋아요

Taran

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for the 4-star rating, Taran!We are delighted to see that you had a wonderful time at Sonesta Select Charlotte University Research Park. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in, helpful front desk.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
James, we're thrilled to hear that you had a seamless check-in experience at Sonesta Select Charlotte University Research Park. It's wonderful that our front desk team members were able to assist you in a manner that made your stay enjoyable. Thank you for choosing us and sharing your review. We look forward to welcoming you back in the future.