Hotel is beautiful! Too bad I will NEVER book here again. Apparently reservations are first come, first serve! Showed up there after an 11 hour car ride, exhausted and looking forward to getting to my room…they said they didn’t have one for me! I HAD A RESERVATION! Next customer that walked in was told the same thing!! We were both confused and begging for an alternative…we were told to try another hotel! I asked for a roll away bed in an alternate room, front desk didn’t know if they had one and wasn’t willing to look or ask anyone! Just kept repeating they don’t have the room. Front desk yelled at us for asking for alternatives. Had no willingness to work with us! Don’t reservations hold a room?? Then a customer came up and asked for washcloths, they said they didn’t have any, they ran out! What??! It’s a shame cause the hotel is gorgeous! Customer service is terrible!!