고급 침구, 필로우탑 침대, 객실 내 금고, 책상

힐튼 샬럿 유니버시티 플레이스 여행 후기

3.5 out of 5
힐튼 샬럿 유니버시티 플레이스
8629 J M Keynes Dr, Charlotte, NC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 541개" "
평점 8 - 좋아요. 1006개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 108개" "
평점 4 - 별로예요. 1006개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 50개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Jeong

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel near University, quite and calm.
2022년 10월에 3박 숙박함
답변 제공: Jefferi Wise (Guest Services Manager) 님, 2022년 10월 16일
We thank you for your reviews. We also appreciate you at Hilton. Please be sure to visit us again. See you soon.

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location, and the boardwalk is lovely. A few nice areas in the hotel but the current renovations happening are needed. Room was comfortable, bathroom was a pain. But other a good hotel.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태
Great location. Convenient to UNCC, uptown and interstate. Our room was in need of a deep clean as there were stains on the curtains, walls and doors. The bathroom was extremely small. We expected more and were disappointed with our room.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Cieltia

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
I arrived there for check in at 1:00, which I know was earlier than the advertised check in time of 4:00pm However, I didn't receive a room until 6:00pm. Others who arrived after I did, yet before 4:00, received their rooms. Yet, I waited.
2024년 3월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 17일
Please accept our sincere apologies for the challenges you experienced with your hotel check-in. Your concerns have been shared with the Leadership Team and we hope to have the opportunity to serve you again.

8/10 - 좋아요

Rita 님, Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Update property
2024년 4월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 16일
Thank you for taking the time to provide valuable feedback about your most recent stay with us. The property just recently completed a refresh in the public areas and currently is undergoing a refresh in the guestrooms. We look forward to welcoming you back in the near future so that you make experience the finished product once completed. Have a wonderful day!

8/10 - 좋아요

Mary

단체 여행
별로예요: 청결 상태, 직원 및 서비스
The property is at a prime location where you can walk for convenience. I was charged for a buffet that I was told was no cost.
2024년 4월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 16일
Thank you for taking the time to provide feedback about your most recent stay. If you could kindly reach out to a member of our Front Office Management Team we will be happy to review your charge with you. Thank you again for staying and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Lashana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 15일
We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 - 훌륭해요

Chantell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay
2024년 4월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 15일
Thank you for making us your hotel of choice. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Watson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for business or leisure.
2024년 4월에 2박 숙박함
답변 제공: Nickole 님, 2024년 4월 19일
Thank you for your feedback. We are happy to know that you enjoyed your stay.

10/10 - 훌륭해요

Dremme

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rest rooms are definitely to snall for room.... but overall a great stay
2024년 4월에 2박 숙박함
답변 제공: Wendy 님, 2024년 4월 14일
Thank you for your kind words. We look forward to having you again as our guest.

10/10 - 훌륭해요

Donna

The boardwalk behind the property was amazing
2024년 4월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 15일
We are happy to hear you enjoyed the hotel and had a chance to visit the boardwalk. Come visit again soon.

10/10 - 훌륭해요

Paige

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and easy check in.
2024년 4월에 1박 숙박함
답변 제공: Wendy 님, 2024년 4월 15일
Thank you for your kind words. We look forward to seeing you the next time you are in town.

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 15일
Thank you for staying with us.

10/10 - 훌륭해요

Tammy

2024년 4월에 2박 숙박함
답변 제공: Nickole 님, 2024년 4월 12일
Thank you for staying with us. We look forward to your return.

8/10 - 좋아요

Shanay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 11일
Thank you for staying with us. We hope to welcome you back soon.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스
I love the location. You are within walking distance of restaurants, the boardwalk, and shopping, which is so convenient.
2024년 4월에 4박 숙박함
답변 제공: Nickole 님, 2024년 4월 10일
Thank you for staying with us. We hope to see you again.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean! Friendly staff!
2024년 4월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 8일
Thank you for staying with us! We are happy to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 - 훌륭해요

Cami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nickole 님, 2024년 4월 9일
Thank you for staying with us. We hope to have you again soon.

6/10 - 괜찮아요

Justin

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Nickole 님, 2024년 4월 8일
Thank you for your feedback. We hope to see you again soon.

10/10 - 훌륭해요

Sheldon E Gilliam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2024년 4월에 3박 숙박함
답변 제공: Bobbi 님, 2024년 4월 8일
We are so grateful for the positive review, and we are pleased that you had an excellent stay with us! We look forward to having you stay with us again in the future!

10/10 - 훌륭해요

tracy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice and comfortable
2024년 4월에 2박 숙박함
답변 제공: Nickole 님, 2024년 4월 7일
Thank you for your feedback. We are happy to know that you've enjoyed your stay with us. We look forward to your return.

4/10 - 별로예요

Taylor

별로예요: 청결 상태
Rooms need some updating. Mold. When we first arrived the water cut off to the entire hotel. Then Brown water started coming out of the sink.
2024년 3월에 2박 숙박함
답변 제공: Bobbi 님, 2024년 4월 8일
Thank you for taking the time to give us some constructive feedback. We are currently renovating our rooms little by little in hopes of improving the property for our valued guests such as yourself. While we try to keep our guests informed of what is going on in the hotel, we do apologize if you did not get this information from us at the time of check-in. We always value any feedback we are given, and we make sure to apply such feedback towards making improvements for our guests.

8/10 - 좋아요

Pamela

2024년 3월에 1박 숙박함
답변 제공: Bobbi 님, 2024년 4월 8일
Thank you so much for the positive feedback! We are so glad that you enjoyed your stay, and hope you come back again soon!

8/10 - 좋아요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with excellent views. I wish the boardwalk was lively.
2024년 4월에 2박 숙박함
답변 제공: Nickole 님, 2024년 4월 6일
Thank you for your feedback. We hope to have you stay with us again.

10/10 - 훌륭해요

Manuel

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelente lugar y muy limpio y tranquilo
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 4월 2일
Thank you for staying with us! We look forward to serving you again.

8/10 - 좋아요

Caneshia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Bobbi 님, 2024년 4월 3일
Thank you so much for the positive review! We are pleased that your experience with us was good, and we hope you stay at our property again the next time you are in town!

2/10 - 너무 별로예요

Katrina

연인과의 여행
좋아요: 직원 및 서비스
Nothing was unique however the staff was very pleasant and accommodating.
2024년 3월에 4박 숙박함
답변 제공: Nickole 님, 2024년 4월 1일
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. We hope that you would give us another chance to redeem ourselves.

8/10 - 좋아요

Eric

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Love the view of the lake And the ability to walk Around the lake near the hotel
2024년 3월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 1일
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are glad you got to enjoy some of the areas surrounding the hotel and look forward to welcoming you back soon.

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
No complimentary coffee and breakfast was over $28 with taxes for ONE person.
2024년 3월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 1일
Thank you for taking time to provide valuable feedback about your most recent stay with us. We hope you will give us another opportunity to serve you again.

10/10 - 훌륭해요

Brengayle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 1일
Thank you for staying with us. Will look forward to welcoming you back soon.

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 직원 및 서비스
Smell like smoked allot. Room hall way
2024년 3월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 1일
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our apologies for the challenges you experience during your stay. Your feedback has been shared with the Team to ensure your concerns are addressed. We hope to have the opportunity to serve you again.

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 4월 1일
Thank you for staying. Happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 - 훌륭해요

Allen 님, New York

가족 여행
My wife and I are extremely satisfied with Elelina, a very beautiful girl with beautiful heart as one of the Conceige in the front desk, not only she was very very professional , but very very truthfully help guests like us,and including taking care of one guest in front of us in line, who also expressed warmly-thankful to her. We believe and wish her the best in Hilton and a wonderful career in the hospitality industry.
2024년 3월에 1박 숙박함
답변 제공: Nickole 님, 2024년 3월 31일
Thank you for staying with us. I will share your kind comments with Alaina. We are happy to hear that you enjoyed your experience at our hotel. We hope to serve you again.

2/10 - 너무 별로예요

Malissa

출장 여행
별로예요: 숙박 시설 상태 및 시설
Moved room 3 times due to construction going on in the hotel and being unable to work from the room due to all the drilling and banging. I changed my meeting schedule around the hours that front desk said it would take place ( only advised when we flew here and checked in that it would be 12-2. It went till 6pm and started this morning at 9am. If hotels are under construction customers should be told BEFORE arriving.. I got text messages from Hilton as soon as I booked but nothing about construction . I have spent all day working from Starbucks which is quieter than in the room or the executive lounge. Really disappointing from Hilton and also Expedia but my schedule was too full to take the day to change hotels.
답변 제공: Nickole 님, 2024년 3월 30일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not enjoy your stay. Our team is reviewing your comments to ensure they are used to improve our guest's experience. We hope that you give us another opportunity to serve you again.

2/10 - 너무 별로예요

Daniel

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Assigned room 426 was the room that was actually the furthest from the elevator even though I requested for it not to be! Also some was doing maintenance on a room below me as I had to endure a loud drill and hammering both nights. When I asked the desk clerk about it the first night he got an attitude
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not enjoy your stay. Our team is reviewing your comments to ensure they are used to improve our guest's experience. We hope that you give us another opportunity to serve you again.

6/10 - 괜찮아요

Michelle

가족 여행
We were unable to check in until 5:30 because the room was not clean. After being on the road for 23 hours, that was the last thing I wanted to hear. I was also disappointed with the noise level in the hallway/ rooms on our hall. I had to call security twice to have them quiet people down. (I have stayed here a few times and this was never an issue.)
2024년 3월에 4박 숙박함
답변 제공: Nickole 님, 2024년 3월 29일
Thank you for your feedback. We deeply apologize that your stay did not meet your expectations. We hope that we can redeem ourselves the next time around.

10/10 - 훌륭해요

fortasia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking in and out was great , no hassle ! The room was nice and clean with a nice view of the boardwalk!
2024년 3월에 1박 숙박함
답변 제공: Nickole 님, 2024년 3월 24일
Thank you for staying with us! We are happy to know that you enjoyed your stay. We hope to see you again.

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Enjoy the easy access to restaurants and shopping, the pond,
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 24일
Thank you for your feedback. We look forward to serving you again.

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bobbi 님, 2024년 3월 24일
Thank you for the great review! We appreciate and value your feedback and hope you will come back again!

4/10 - 별로예요

Joshua

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It's very subpar for a Hilton. Our first room had a trail of ants parading around the bathroom. The hotel is very dated. They certainly did a good job photoshopping the pictures online. The shower accessories were empty. Breakfast was average. The staff was nice. Did what they could to make things right, but it's not really worth the price. You tend to expect more from a Hilton hotel.
2024년 3월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 3월 18일
Please accept our sincere apologies for the challenges you experienced during your stay with us. We hope you will give us another opportunity to serve you again.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 3월 18일
We are happy to hear you enjoyed your stay with us! Please come back and visit us again soon. Safe travels.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Hilton Charlotte Team 님, 2024년 3월 18일
Thank you for staying with us. We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly & helpful especially Alani!!
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 12일
Thank you for your feedback! We do our best to give our guests the best hotel experience. We hope to see you again soon.

10/10 - 훌륭해요

Aaron

연인과의 여행
It was a great stay. Very clean and the staff was friendly.
2024년 3월에 1박 숙박함
답변 제공: Nickole 님, 2024년 3월 12일
Thank you for your feedback!! We are happy that you've enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay in a very clean hotel with great guest service
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 8일
Thank you for your feedback. We are glad to know that you enjoyed your stay with us. We look forward to serving you again!

6/10 - 괜찮아요

April

가족 여행
좋아요: 청결 상태
Very busy hotel. Waited for about 10 minutes before anyone even noticed that we were there to check in. After checking in process was fine. Air conditioning in our room was very loud kicking on and off and room stayed pretty warm.Air conditioner was not secured in the wall. Exhaust fan in bathroom was also loud and was hanging down from ceiling (missing a couple screws). Drain plug in bathtub was broken also. Overall wasn’t horrible. Would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 6일
Thank you for your feedback. We would like to express our apologies that you had a negative experience at our hotel. Our team will review your feedback as it guides our continuous efforts to improve and exceed expectations. We look forward to serving you again.

8/10 - 좋아요

Aminah

좋아요: 청결 상태, 직원 및 서비스
minus the water issue the room and hotel was very nice ! Staff was very comforting and welcoming
2024년 3월에 3박 숙박함
답변 제공: Nickole 님, 2024년 3월 5일
Thank you for your feedback. We do apologize for the inconvenience that was caused and will strive to do a better job the next time around.

8/10 - 좋아요

Lemarquis

2024년 3월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 5일
Thank you for taking the time out to leave us a review. We thank you for staying with us and we look forward to serving you again.

10/10 - 훌륭해요

david 님, eastover

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Staff very nice. We had stayed in one of the executive suites and it was huge. The executive lounge staff were just wonderful.
2024년 2월에 1박 숙박함
답변 제공: Nickole 님, 2024년 3월 3일
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and that we've met your expectations. We look forward to having you stay with us again!

4/10 - 별로예요

Michael

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Well for the money its not worth it..very overrated..shower curtains were mildewed..interior very outdated..not worth the money 👎
2024년 2월에 2박 숙박함
답변 제공: Nickole 님, 2024년 3월 2일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not enjoy your stay. Our team is reviewing your comments to ensure they are used to improve our guest's experience. We hope that you give us another opportunity to serve you again.