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홀리데이 인 샬롯 에어포트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 샬롯 에어포트, IHG 호텔
2707 Little Rock Rd, Charlotte, NC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 585개" "
평점 8 - 좋아요. 1000개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 84개" "
평점 4 - 별로예요. 1000개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 62개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Brittany

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Experience was fine. Did the bare minimum to meet my low expectations. Check in was late. Arrived off a flight with no where to go to be told that I had to come back in another three hours when the room was ready. When time finally arrived waited in line for check in with no greeting or acknowledgment along with multiple others. No cleaning service throughout your stay apparently it has to be “scheduled”by you for someone to come and empty trash bins daily Paid in advance for breakfast service to be included.Breakfast food was enjoyable but I was stopped each day as was my partner asking if we were in the same room. Also had to pay more for juice. Only coffee and water included in prepayment. Not the worst stay. Clean and quiet. Did the job. Just needs better customer service. Don’t preach “hospitality” if you can’t back it up.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Daniel

.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

tree

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt safe and it’s right at the airport.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle driver is the hardest working woman in Charlotte, and super friendly anyway.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Claudia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing very friendly very helpful. Love the shuttle service. They shuttle you wherever you need to go within the area. Breakfast was great. The only thing I did not like which was probably our fault was the room we chose a little outdated but overall great places to stay.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dee Dee

가족 여행
좋아요: 편의 시설/서비스
Only there a short while but enjoyed the stay.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Justin

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
We booked this hotel for the convenience of having an airport shuttle. Upon arrival at Charlotte Douglas Airport, we had ti call 6 times before we could get ahold of someone to send the shuttle to pick us up. Then, upon check in the front desk said the shuttle for tomorrow morning is “sold out” and “full” and that we would need to find our own transportation to the airport. Very disappointing! If this is your “busy season” as the desk clerk’s reasoning was, then you should hire another shuttle. Not happy at all with this hotel and will not be staying here again. So many other options for hotels within airport proximity that actually honor their promise of complimentary airport transfers.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Dennis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My flight was scheduled to arrive just after midnight so I called the hotel between flights at about 7 pm to confirm that I would be arriving after midnight. I was told that this would not be a problem. Unfortunately, my flight was delayed by an hour so I arrived at about 1 a.m. Upon my arrival I called to let them know so they could send the hotel shuttle as instructed in their email. I was promptly put on hold and someone else came on the phone to tell me that they didn’t have a room for me but they would send the shuttle to pick me up to take me to a sister property then hung up with no further information. When I called back I was hung up on again. The shuttle arrived 15 minutes later and after getting on the shuttle I coaxed more information out of the driver who finally confessed that the sister property was 30 minutes away and furthermore after I pressed further he admitted that the sister property did not have a shuttle and nor would they be providing one in the morning. I called the hotel again and was hung up on three more times. To make matters worse when I finally arrived in my room with less than three hours left to sleep I found the room was dirty and it was obvious someone had been in the bed. The only saving grace was there was another couple in the same situation and one was an attorney. Not one time was an apology offered
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Fernando 님, Beaumont

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and neat
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 12일
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

6/10 - 괜찮아요

PATRICK 님, fort wayne

가족 여행
별로예요: 직원 및 서비스
Staff is horrible. Bad smell in the hotel in general
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Emily&Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Transportation was seamless from airport, great breakfast dining option, nice rooms and friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 12일
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free shuttle from Airport, has decent bar and restaurant. Room was good size, staff very helpful and good value for the price
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Connie

별로예요: 직원 및 서비스
The front desk lady was NOT FRIENDLY AT ALL!!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

diann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shuttle was very nice and quick, very kind driver
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함

8/10 - 좋아요

Ashley

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super fast check in Friendly staff nice clean comfortable running will definitely stay again in the future
2024년 3월에 1박 숙박함

8/10 - 좋아요

Xiaodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Suzy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love staying here! Cheaper than paying parking and ensures us safe delivery to the airport front door on time!
2024년 3월에 1박 숙박함

8/10 - 좋아요

hartmut

Alles ok
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Robert 님, Los Angeles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff was were friendly and helpful. Rochelle went above and beyond.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jenna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Pam

좋아요: 숙박 시설 상태 및 시설
Decent hotel close to the airport
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

MITCHELL

좋아요: 청결 상태, 직원 및 서비스
We had several complaints. Had to wait 40 minutes for pickup up at airport, after repeated calls. Was told it was due to heavy traffic, but no other hotels appeared to have this same problem. When we were dropped off at airport in morning, we were dropped off at departures and had a long walk to where we had to check in, totally unnecessary.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mary Lou

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Fujiwara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Deborah 님, greenville

연인과의 여행
좋아요: 청결 상태
Unreliable shuttle services and ineffective staff communication. Lobby furniture needs to be replaced. Overall this facility does not meet IHG standards.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For an airport side holiday inn was more than I expected
2024년 3월에 1박 숙박함

8/10 - 좋아요

William

2024년 3월에 1박 숙박함

8/10 - 좋아요

John 님, Fresno

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Typical holiday inn
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nancy A.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallway was freezing cold but room was cozy. Shuttle took 40 minutes to pick us up from airport after we called to be picked up.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lemaine

2024년 2월에 1박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for those flying in and out of CLT!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Patrick

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Steve

연인과의 여행, 가족 여행
Call to get a shuttle for the hotel, and they told me it would take about 15 minutes. 35 minutes later a shuttle bus came. The shuttle came and in seconds it was full. The driver said she would be back in five minutes. 20 minutes later she showed up and drove us to the hotel. When I got there, there was a long line for Check In and had to wait another 30 minutes to get checked in. So as you can see, it took an hour and 25 minutes from my phone call at the airport about 9:30 PM till I got to my room. Very disappointing after a long trip.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Kelli

2024년 2월에 1박 숙박함

8/10 - 좋아요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
GFI outlet in the bathroom was loose. Needs to be replaced.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ginette

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2024년 2월에 1박 숙박함

8/10 - 좋아요

Susan

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Tina

연인과의 여행
Shuttle never picked us up
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Terri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. We didn't have breakfast included but they gave it to us complimentary. We would stay again!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jeffrey

The tub was full and filthy when I arrived and would not drain.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Aneury

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient location to CLT airport. Shuttle is offered, but plenty of taxi’s if you do not want to wait around to be picked up ($15). Breakfast and dinner offered and kitchen is open until 11pm for those who check in late.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Stacie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nadia 님, Little River

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 2월에 1박 숙박함
답변 제공: RD 님, 2024년 2월 9일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

10/10 - 훌륭해요

Chandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service at front desk and bar!
2024년 2월에 1박 숙박함
답변 제공: RD 님, 2024년 2월 8일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager