책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

퀄리티 인 & 스위트 매튜스 - 샬럿 여행 후기

2.5 out of 5
퀄리티 인 & 스위트 매튜스 - 샬럿
12047 Guion Lane, Matthews, NC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 249개" "
평점 8 - 좋아요. 1002개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 173개" "
평점 4 - 별로예요. 1002개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 108개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

dan lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Tracie

2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 13일
Thank you for taking the time to provide valuable feedback about our Hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further

2/10 - 너무 별로예요

Jefferson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 3일
Thank you for taking the time to provide valuable feedback about our Hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further.

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was surprised how decent this unit was for the price we paid. Definitely a returnable facility on a budget.
2024년 3월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you for taking a moment to share your experience at Quality Inn & Suites in Matthews. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Berhane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and price is reasonable
2024년 3월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you for taking a moment to share your experience at Quality Inn & Suites in Matthews . We’re glad to hear that you were pleased with our hotel and found it to be reasonably priced. We hope you’ll visit us again soon.

10/10 - 훌륭해요

Blanca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn & Suites in Matthews.

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Shower was cold and I fixed toilet flush water was running and float was sticking repotted it to front desk
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you Mark for taking the time to provide valuable feedback about our Hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further.

10/10 - 훌륭해요

Zhain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked my stay through my Amex acct and paid in advance. The process was easy and picking up my room key was a pleasure. The front desk rep was very pleasant and supportive, and the hotel associates were pretty accommodating. What I enjoyed most was peace and quiet, which was a surprise since its location is close to a freeway. Also, a section of the hotel was under renovation at the time, however, it didn’t affect me in any way. My room was clean, breakfast was as expected and the price was reasonable. So I extended my stay. 👍
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you for taking a moment to share your experience at Quality Inn & Suites in Matthews. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Cheyenne

2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn & Suites in Matthews.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet hotel, excellent breakfast and very kind staff!
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Venu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room and nice breakfast.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chavis

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No problem
Very smooth check in.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a cozy place to rest, very clean, ample parking for trailers and cars, very satisfied with my 3 night stay here, thank you
2023년 12월에 3박 숙박함
답변 제공: Ashley D 님, 2024년 1월 3일
We are pleased to know that you had an exceptional stay here at The Quality Inn & Suites Matthews, Charlotte. Thank you for mentioning how much you enjoyed our hotel! Thank you for your generous comments regarding our hospitality and accommodations, and we hope you give us the opportunity to serve you again!

4/10 - 별로예요

Crystal

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ashley D 님, 2024년 1월 3일
We are pleased to know that you had an exceptional stay here at The Quality Inn & Suites Matthews, Charlotte. Thank you for mentioning how much you enjoyed our hotel! Thank you for your generous comments regarding our hospitality and accommodations, and we hope you give us the opportunity to serve you again!

8/10 - 좋아요

Leann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 6 nights. Water for showers was lukewarm the entire time. Internet is spotty. Beds are super comfortable though! Overall with the exception of the water, we had a nice stay. Very nice renovations to entire hotel.
2023년 11월에 6박 숙박함
답변 제공: Ashley Dudley 님, 2023년 12월 4일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Ashley D 님, 2024년 1월 3일
We are pleased to know that you had an exceptional stay here at The Quality Inn & Suites Matthews, Charlotte. Thank you for mentioning how much you enjoyed our hotel! Thank you for your generous comments regarding our hospitality and accommodations, and we hope you give us the opportunity to serve you again!

2/10 - 너무 별로예요

Thomas

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tub stopped up. Refrigerator leaked phone didn't work had no TV. People coming in room when we weren't there. No hairdryer said if we want to leave we could. Rude
2023년 11월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 12월 4일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

4/10 - 별로예요

Eric

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted to like it. It is newly renovated but a couple really bad things. I usually don’t write reviews so take it for what it’s worth: 1. The entire place is ceramic floors. I was in room away from the lobby and there were people in the lobby until 3 in the morning and it sounded like they were just outside my door—sounded like I was in a bathroom or a pool. I couldn’t sleep 2. Hairs on the shower wall 3. New bathroom faucets are pretty but they don’t stick out enough—you can’t get your hands under to get water without making a mess. 4. Front staff seemed annoyed that I was there.
2023년 11월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 12월 4일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

10/10 - 훌륭해요

Thomas

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and bathroom. Easy check in and check out. Good breakfast included. Plenty of parking.
2023년 11월에 3박 숙박함
답변 제공: Ashley Dudley 님, 2023년 12월 4일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite
2023년 11월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

8/10 - 좋아요

Catherine

좋아요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 10월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

8/10 - 좋아요

Ashley

2023년 10월에 3박 숙박함
답변 제공: Ashley Dudley 님, 2023년 12월 4일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future

2/10 - 너무 별로예요

Martha 님, Norcross

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

4/10 - 별로예요

Moise

출장 여행
별로예요: 청결 상태, 객실의 편안함
It wasn’t good experience. The air wasn’t working and too much noise not able to sleep. And the bed wasn’t comfort. And the pool wasn’t open.
2023년 10월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

6/10 - 괜찮아요

Nathaniel 님, San Antonio

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
When I got there half of the property was under renovation. The thing that really got me was they had closets but no clothes hangers. When I ask for some, the only thing the front desk said was we don't have any. The staff that was cleaning rooms was very nice and clean.
2023년 10월에 2박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

8/10 - 좋아요

Megan

2023년 9월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

10/10 - 훌륭해요

Lucretia 님, Chuluota

2023년 9월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 11월 2일
Thank you for your review! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

8/10 - 좋아요

ellen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has been recently renovated and is clean and spacious. Convenient location to drive to surrounding area. Breakfast was provided and coffee was good! The elevator was not working during my stay which is why I gave only a 4star rating to facilities.
2023년 9월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 9월 12일
Thank you for letting us know your stay with us went well, apologies for the elevator not being able to be used during your stay. we had to close it so we could lay our tile down in the lobby. We do hope you will return in the near future.

8/10 - 좋아요

Seth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Ashley Dudley 님, 2023년 9월 12일
Thank you for your rating! We hope to see you again in the near future!

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable
2023년 9월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 9월 12일
Thank you for your review and mentioning of how comfortable our new beds are :) We hope for your return.

10/10 - 훌륭해요

Steven

2023년 9월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 9월 12일
5 Stars !!!! Thank you for this great rating we hope to see you again soon.

6/10 - 괜찮아요

Tara

가족 여행
좋아요: 직원 및 서비스
Property was under renovation, which was not a problem. The amount of people just hanging out in the parking lot, who were not employees was a bit concerning for us.
2023년 8월에 4박 숙박함
답변 제공: Ashley Dudley 님, 2023년 8월 28일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

10/10 - 훌륭해요

Kimberly Gray

Good stay for the price. No complaints
2023년 7월에 2박 숙박함
답변 제공: Ashley Dudley 님, 2023년 8월 28일
Thank you for such a great rating, we hope to see you again in the future.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 8월 3일
Thank you for your review, Anthony! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 8월 3일
Thank you for your review, Jamie! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

4/10 - 별로예요

Lorena

2023년 7월에 1박 숙박함
답변 제공: Ashley Dudley 님, 2023년 8월 28일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will visit again so that we can provide the five-star experience that you and all our guests deserve!

2/10 - 너무 별로예요

Scott

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bugs and insects in the room. Very dirty
2023년 6월에 2박 숙박함
답변 제공: Ashley D 님, 2023년 6월 15일
Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience.

10/10 - 훌륭해요

Ogechi

좋아요: 청결 상태, 직원 및 서비스
The place is currently being renovated. I stayed at the new section and it was very clean and beautiful. I slept well throughout my stay there.
2023년 5월에 2박 숙박함
답변 제공: Ashley D 님, 2023년 5월 31일
What a kind review! It is a pleasure to hear that we met and exceeded your travel expectations. We are grateful for your positive feedback and hope you will visit again soon

6/10 - 괜찮아요

Kristin

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Don’t choose this hotel for the breakfast
Only went with this hotel for the free breakfast.. first two days there were no eggs the last day they only had egg whites and I tried for three days to make a waffle but every time I tried the spout was broken. I’ve never been so frustrated and ended up eating McDonald’s for three days. Save your money and go somewhere else
2023년 5월에 3박 숙박함
답변 제공: Ashley D 님, 2023년 5월 31일
Truly hate to hear that your stay with us wasn't up to par due to the breakfast. We hope you will reconsider in the future and hope for your return so that you may receive the experience you deserve...

8/10 - 좋아요

marshall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better than expected
Better than expected! The Quality Inns I’ve seen are mostly older, unrenovated hotels which makes them less expensive. Most I’ve seen are also poorly maintained and managed - HAPPILY, this one was not. Well maintained, nice lobby, better than average breakfast, nice clean pool area. A definite “gem” of a Quality Inn.
2023년 5월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 5월 31일
What a kind review! It is a pleasure to hear that we met and exceeded your travel expectations. We are grateful for your positive feedback and hope you will visit again soon

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Some one was already in my room when I checked in ..they didn’t want to give me my refund..so they gave me an updated room which they are renovating.room was nice but the place was a mess.. very uncomfortable. I’ve been got damage to my vehicle from the construction all around terrible experience.
2023년 5월에 1박 숙박함
답변 제공: Ashley D 님, 2023년 6월 1일
Thank you for your review. Our goal is to provide a five-star experience for each hotel guest, so we are disappointed to learn that we did not live up to our high standards during your stay. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will choose to visit again so that we can provide the five excellent experiences that you and all our guests deserve.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Ashley D 님, 2023년 5월 31일
What a kind review! It is a pleasure to hear that we met and exceeded your travel expectations. We are grateful for your positive feedback and hope you will visit again soon

6/10 - 괜찮아요

Brooke

가족 여행
Expect the unexpected. Don't get your hopes up
The hotel is in a great location. The free breakfast was a great amenity. They offered a hot breakfast with grits, egg, sausage, etc. The rooms needed to be updated. My kids noticed the lamp shade as stained as son as they walked in. There were stains on the lower sheets. One of the sheets had about a 7 inch by 7inch cut as I'd they tried to cut out a stain. I was not satisfied with that at all. I actually ended up going to Sam's Club and purchasing 2 sets of sheets to put on the bed for my kids and I to have a sanitary place to sleep. The pool was obviously closed, and it was not because of weather. It was 80 all weekend but the pool was not clean. The elevators were covered in cardboard on the inside. I asked for extra washcloths because my room only had 2. They did not have any so he gave me hand towels instead. I have never experienced that. The staff was very nice and friendly but my family and i did not have a good experience with our accommodations. The website is very misleading
2023년 4월에 2박 숙박함
답변 제공: Ashley 님, 2023년 4월 20일
We sincerely appreciate and value your feedback it will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. the pool is closed due to it only being spring we have a seasonal pool, and it doesn't open until the summer as stated on the website, also cardboard in the elevator's is due to being under renovations also stated throughout the entire hotel. We do hope in the future you will give us another chance so you may receive a more enjoyable stay with us.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was remodeling, so cleanliness wasnt so great. Stayed for two days and stairway wasnt cleaned that went to the lobby. Breakfast was pretty good. Although the last day we was there, no bread was available to make toast or bagels.
2023년 4월에 2박 숙박함
답변 제공: Ashley 님, 2023년 4월 12일
Thank you for your review,Jennifer! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excelente recepción y buena limpieza del cuarto
2023년 4월에 1박 숙박함
답변 제공: Ashley 님, 2023년 4월 12일
Thank you for your review, Ronnie! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback with our staff. We are grateful for your business and hope you will choose to visit again in the future.

4/10 - 별로예요

Frank

2023년 4월에 1박 숙박함
답변 제공: Ashley 님, 2023년 4월 10일
Thank you for your review. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We are currently undergoing major renovations this month so we hope you will visit again so that we can provide the great experience that you and all our guests deserve!