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더블트리 바이 힐튼 호텔 샬롯스빌 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 샬롯스빌
990 Hilton Heights Rd, Charlottesville, VA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 428개" "
평점 8 - 좋아요. 1007개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 132개" "
평점 4 - 별로예요. 1007개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 70개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

YEJIN

2022년 7월에 1박 숙박함
답변 제공: Samie Bazuzi 님, 2022년 8월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Charlottesville to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔내 편이시설이 좋습니다.
답변 제공: Don D. 님, 2018년 2월 23일
Thank you for your 4 star rating

10/10 - 훌륭해요

Jose M

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo perfecto y muy lindo
2024년 3월에 1박 숙박함

8/10 - 좋아요

Keturah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Keturah,Thank you for your short, yet wonderful review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville and we look forward to welcoming you back for another great visit.

6/10 - 괜찮아요

Shan

가족 여행
좋아요: 편의 시설/서비스
The area is lovely and the staff were usually very friendly and helpful but the room was slightly dirty and the hallway was worse. Overall on ok stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Shan,We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with the housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel! Property is clean and quiet, Pool is great, fantastic bar and lobby area
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear John,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad our clean, quiet rooms provided you with the ideal place to rest. It's also great to know that you enjoyed the pool and bar. Please come see us again soon.

10/10 - 훌륭해요

Anders

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed there on St Patrick’s Day; checked in late and Natasha was super kind and very helpful. Megan, the bartender, was also really great; we stopped in for a late drink after the pool and she helped us find a nice wine to enjoy.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Anders,Thank you for your positive feedback while staying with us at DoubleTree by Hilton Hotel Charlottesville. We are thrilled to hear that our staff were able to meet your needs. Natasha and Megan will be delighted to hear your kind comments. On behalf of our team, we hope you will consider visiting again in the future.

6/10 - 괜찮아요

Beverly

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property could use a major remodel…terrible bathroom with old stained tile/grout. No sound proofing and noisy teens running up and down late at night. Clinging in bath was patched, but work not finished. I expected more from a Hilton property. Oh - and lousy coffee to boot.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Beverly,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

8/10 - 좋아요

William Albert

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

8/10 - 좋아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in nice property
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear George,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad you found our check-in process smooth and enjoyed our property's charm. Our priority is your satisfaction, and we're thrilled to meet your expectations. We can't wait to host you again for another enjoyable stay.

6/10 - 괜찮아요

Mark

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The rooms were clean, check in was good but the lounge bar pricing was very inconsistent. Buyer beware, drinks go from $12.00 to $25.00 for the same drink depending on the day.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Mark,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies if the service you received from our entire team was anything short of exceptional and for any inconsistencies you experienced at the bar. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 - 훌륭해요

Kristin

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Ezequiel 님, Harrisburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and good location
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Ezequiel,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are honored to have earned a perfect rating. It is delightful to read that our location made a positive impact on your experience with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Looks good! Nice place
답변 제공: General Manager 님, 2024년 3월 2일
Dear Paul,Thank you for your kind words. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 - 훌륭해요

Linda

반려동물 동반 여행, 가족 여행
Was nice, clean and a good pet friendly hotel. Restaurant downstairs had good food for takeout in our case.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Linda,We're delighted you enjoyed so much about your stay at DoubleTree by Hilton Hotel Charlottesville. Thank you for highlighting our attention to cleanliness, pet-friendly property, and delicious food selections. Welcoming you back would be a pleasure, so please return soon for another fantastic time.

2/10 - 너무 별로예요

QIHENG

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alot of bugs,rushing me to checkout
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Qiheng,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you with the stay you expected.

10/10 - 훌륭해요

Devin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved staying here. Everything was great. Other than we had booked a king bed and once we got there, we had two double beds, but that was no big deal. All the staff we encountered was great, and the food at Route 29 was amazing
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Devin,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our tasty offerings is always appreciated as well. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 - 훌륭해요

Vinayak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property,good and helpful staff .Nice,clean,spacious rooms.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Vinayak,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel Charlottesville. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to book. Efficient staff. Clean rooms
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Michele,It was a pleasure having you stay with us. We are thankful for your thoughtful comments regarding our hotel's efficiency and cleanliness. Thanks for letting us know about your visit. We are excited to welcome you back again the next time you are in Charlottesville!

2/10 - 너무 별로예요

Stephanie

연인과의 여행
별로예요: 직원 및 서비스
Front desk staff was the worst Ive ever experienced. Had a billing problem after check out and was hung up on when I inquired about the issue 2 days later... which was in the hotel's error, not my own. I wont be booking here again.
답변 제공: General Manager 님, 2024년 1월 24일
Dear Stephanie,Please accept our sincere apology for the level of service you experienced with our front desk team. This is unacceptable, and we will follow up immediately and take any necessary action to ensure this does not happen again. Regarding billing, please get in touch with Expedia.com, as your reservation was created through them. Thank you for making your voice heard.

10/10 - 훌륭해요

michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Leilani

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There were minor problems with our rooms bathroom area that were an eyesore but did not affect the use of the bathroom. Pool was warm and it pleasant to be in.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Leilani,Thank you for your feedback. We're glad you enjoyed our warm and pleasant pool during your stay. However, we apologize for the minor issues in the bathroom. We take pride in our facility's maintenance and will address these concerns to ensure a more polished and comfortable experience for our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville and providing a stay that fully meets your expectations.

10/10 - 훌륭해요

Richard 님, Forest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

thomas 님, oak hills

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Mario

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Felicity

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joseph

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

David

별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property worked out well for my neefs! Clean, quiet and comfortable place to get a good nights sleep!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Jane,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville and for taking the time to leave your lovely, five-star review. We are delighted our clean, comfortable accommodations were just what you needed for a good night's sleep. It would be a pleasure to welcome you back again someday.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Ava

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The door didn’t close, you had to pull it hard. The faucet in the bathroom sink was broken. Trust to turn it off turned the faucet back on
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Ava,Thank you for sharing your experience. We appreciate the details you provided regarding the door and bathroom faucet issues. Rest assured that we will address these concerns promptly to ensure they are resolved. We hope to have the opportunity to offer you a more seamless experience on your next visit.

8/10 - 좋아요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent hotel located next to Sam’s Club. The property was updated recently and has a couple other updates coming soon. Beds were comfy but bathrooms were a little dated. Hot water was an issue and took a while to warm up in the shower, a couple minutes.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Morgan,Thank you so much for the high rating. We're so happy to know that our comfy beds, as well as our prime location, left a positive impression on you. Please come back and join us again soon.

10/10 - 훌륭해요

Tessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay!!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Tessa,We're delighted you enjoyed your stay at DoubleTree by Hilton Hotel Charlottesville! Thank you for your kind review. Please come see us again soon.

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property with very nice staff! It was very affordable and very updated,modern. There was such a pretty view!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Erin,Thank you for your five-star review! We're delighted you enjoyed your stay at our beautiful and modern property. It is thrilling for our team to be recognized for their excellent service. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville!

10/10 - 훌륭해요

June

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Andrea

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in nice area on the outskirts of Charlottesville. Housekeeping was a little off, but staff were very intent on remedying issues.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear Chris,It's always a pleasure hearing from our guests. We're glad our beautiful property and helpful desk staff impressed you, and we look forward to your next visit.

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ching-Wei 님, Homewood

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Meron

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Henry 님, Massanutten

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I personally never stayed at a Hilton, but I loved the ambience it was giving as soon as I walked through the doors. The staff were friendly and very helpful. My room was amazing! It was clean and comfortable. After a long day of traveling, it was nice to walk into a place that was taken care of and all I had to do was lay down and relax. The location is convenient to the shopping centers and food!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Kimberly,Thank you for sharing your delightful experience at DoubleTree by Hilton Hotel Charlottesville! We're thrilled to hear that your room's ambiance, cleanliness, and comfort provided a relaxing respite after your travels. It's lovely to know our team's friendly and helpful service contributed to your positive impression. We're also glad that our convenient location enhanced your stay. It was a pleasure to have you stay with us, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk, restaurant and bar staff were all extremely friendly and helpful.
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
We are delighted to hear that you enjoyed the hospitality of our front desk, restaurant, and bar staff. Providing friendly and helpful service is a top priority for us, and we appreciate you sharing your experience. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing DoubleTree by Hilton Hotel Charlottesville.

10/10 - 훌륭해요

MICHELLE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Marty

Staff was excellent
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Marty,Thank you for your excellent review. We're delighted to hear that our team provided you with outstanding service. We appreciate your feedback and look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville for another enjoyable experience.