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디스트릭트 3 호텔, 어센드 호텔 컬렉션 여행 후기

2.5 out of 5
디스트릭트 3 호텔, 어센드 호텔 컬렉션
100 West 21st Street, Chattanooga, TN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 950개 이용 후기 중 398개" "
평점 8 - 좋아요. 950개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 950개 이용 후기 중 131개" "
평점 4 - 별로예요. 950개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 950개 이용 후기 중 68개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Sungbae

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행이면 더 밝은 방을 이용하시길
방은 어둡고 다소 작았으나 위치가 좋음.
2020년 6월에 1박 숙박함
답변 제공: Kristina 님, 2020년 6월 20일
채터 누가로 여행하는 동안 우리와 함께있어 주셔서 감사합니다. 숙박에 대한 의견을 보내 주셔서 감사합니다. 조명 문제가 발생하여 머무르는 동안 기꺼이 해결하려고했을 경우, 사과를 드려 죄송합니다. 손님의 안락함이 최우선입니다. 우리는 당신이 다시 우리에게 또 다른 기회를 제공하기를 바랍니다.

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very pleased with District 3 Hotel. Close to downtown, large parking lot, was in excellent condition - like a new building. We plan to stay there again on our next trip. Full Breakfast was a plus. Felt like it was a really good value. G and A from NC
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Gary,Thank you for your positive feedback. We're delighted to hear that you had a wonderful experience! Providing excellent accommodations, convenient amenities like ample parking, and a satisfying breakfast is what we strive for. We're thrilled that you found it to be a great value and that you plan to stay with us again on your next trip. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lisa

별로예요: 숙박 시설 상태 및 시설
The pictures on site are deceiving. It looks much nicer online than in real time. This is also located in a rough area which was not expected and number of homeless roaming near area
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Lisa,We apologize for any discrepancy between the online images and the actual experience, as well as any discomfort caused by the location. Your feedback is valuable, and we will review our online images to ensure they accurately represent our property. Additionally, we understand the importance of addressing any concerns about the neighborhood, and we will work to mitigate any potential issues for our guests. Hope you will visit again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brooke

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
One night stay. Close to McKenzie Arena and lots of good restaurants. Clean, and it was nice to have a hot breakfast the next morning.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Brooke,Thank you for choosing to stay with us and for sharing your experience! We're delighted that our location near McKenzie Arena and local restaurants was convenient for you. It's great to hear that you found our accommodations clean and enjoyed our hot breakfast. We hope to welcome you back for another comfortable stay soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The towels were amazing and the beds were comfortable!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our towels amazing and our beds comfortable. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Cthulhu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived to a hotel room that had used toilet paper, someone’s used contact lense on the back of the toilet, rusted pipes, the door had a gap between it and the frame. Staff was less than helpful, honestly just glad we only stayed for one night. Definitely skip this place.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Guest,We deeply apologize for the unacceptable conditions you encountered during your stay. This falls short of our standards, and we are addressing these issues immediately. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Alejandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Buena ubicación el desayuno fatal
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Alejandra,Thank you for your feedback. We're glad to hear that our location suited your needs, but we apologize for the disappointment with our breakfast offerings. Your comments are valuable to us, and we will review them with our team to make necessary improvements. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ann

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This did not hold up to its ratings on line at all!! Part of the ceiling was on the floor, bed sheets were clearly not clean, bathroom sink/ counter top were not clean. We honestly left there feeling like we needed to shower. It was so gross and too think we had to pay $150 to stay there. TERRIBLE!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guest,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. The rooms were clean and quiet. It seems to be an older property that was renovated, so some aspects are out of date. The continental breakfast was very good with a nice variety.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our staff friendly and helpful and that you enjoyed the clean and quiet rooms. We appreciate your understanding regarding the older aspects of the property, but we're glad to know that overall, you had a pleasant stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

ChangYong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kaitlin

It was gross.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback is valuable to us, and we will address the issues you encountered to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely, Hotel Manager

8/10 - 좋아요

Mihaela 님, Roswell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful front desk lady.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for your kind words about our front desk staff. We're delighted to hear that they provided you with friendly and helpful service during your stay. Your feedback is appreciated, and we hope to welcome you back for another enjoyable experience soon.Sincerely, Hotel Manager

4/10 - 별로예요

Joel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff were rude. Bed had a huge swag in the middle of the mattress, dirty bathroom with other people’s hair left over
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Alexandria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They gave us an upgrade to a double queen room, the beds were super comfortable and the pillows were soft!! Very nice hotel, will be back!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Guest,Thank you for your positive feedback regarding your recent stay with us. We're delighted to hear that you enjoyed the upgrade to a double queen room and found the beds and pillows comfortable. It's wonderful to know that you had a pleasant experience, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Josh

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Josh,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan

단체 여행
좋아요: 편의 시설/서비스
Gran servicio
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Guest,Thank you for your kind words! We're delighted to hear that you received great service during your stay. Providing excellent service is our priority, and we're thrilled that we met your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jan

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Guest,Thank you for your rating. We're glad to hear that you had a satisfactory experience overall during your stay. Your feedback is appreciated, and we will continue working to ensure that all aspects of your stay meet or exceed your expectations. If there's anything specific you think we could improve upon, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Latash

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I paid for a 2 Queen bedroom after I paid additional fees at the hotel just to find out they gave me a 1 bedroom very disappointing
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Latash,We sincerely apologize for the disappointment and inconvenience you experienced with your room allocation. This falls short of our standards, and we understand your frustration. Rest assured, we'll investigate this matter and take steps to prevent it from happening again. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kaitlin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We arrived at this hotel, after a long day of driving. The area the hotel is located is scary, especially at night. When you walk into the hotel. The front desk is behind a maze of a hallway. The gentleman was super kind behind the desk. He gave my key and that was the end of our interaction. Once I got my husband and our kids , we walked back in, we immediately went to the elevator. The elevator smelled like trash. When we got to the 3rd floor, you are immediately met with a room that has a screaming baby, and a screaming adult, who is threatening to “kick your ass.” Thankfully they were behind closed doors. After a long dingy, poorly lit hallway, we made it to our room. I immediately checked for bugs, and to my surprise, there weren’t any. The floor was grimy, the furniture smelled, everything was dusty. The bathroom was also disgusting. There was dried ick behind the toilet. The base of the toilet was filthy, covered in dust and hair, and probably urine. The walls had blue marks all over them, and the floor the shower was extremely dirty. Around the deal of the shower, it was caked in brown gunk. I dropped something on the floor and it rolled u see the sink shelf situation, and I almost just left it due to the filth under there. If we weren’t exhausted from driving, with another long day of driving the next day, we would have left. On that note, when I booked this hotel, I booked it for the following weekend. Unfortunately, the hotel doesn’t offer any type of cancellation.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 - 좋아요

Dwight

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Dwight,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

6/10 - 괜찮아요

Clayton

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff did not disclose an additional $50 surcharge for damages until check in
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Guest,We apologize for any inconvenience caused by the unexpected surcharge. We understand your concern and will ensure that our policies are communicated to guests during the booking process. Thank you for bringing this to our attention, and we appreciate your feedback. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Cecelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Cecelia,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Felt the area was unsafe
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear James,Thank you for sharing your feedback. We're sorry to hear that you felt the area was unsafe. Your safety and well-being are our top priorities, and we will review our security measures and work to ensure all guests feel safe during their stay. We hope the rest of your stay was enjoyable. Visit again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Arlene

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Very pleasant and accommodating. We have a dog and a cargo trailer with us.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,Thank you for taking the time to share your positive experience. We are delighted to hear that you found our hotel pleasant and accommodating. It's our pleasure to welcome guests with special needs, including those with pets and cargo trailers. We appreciate your feedback and hope to continue providing you with excellent service in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mitchell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, location of District 3 , easy access to rooms, luggage carts and amenities. District 3 Hotel is centrally located to some of the Civil Wars most decisive Battles Orchard Knob, Lookout Mountain & other notable battles Battle for Chattanooga. Breakfast offerings were plentiful, tasty and easily accessible. Coffee wasn’t boiling hot, but Luke warm( (most likely due to being 8:30am) breakfast served 6:30am-9:00am Overall rating? Great place to stay for me & my needs. Excellent
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 3일
Dear Mitchell,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

10/10 - 훌륭해요

Aimee 님, wyoming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 3일
Dear Aimee,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 - 훌륭해요

Jessica

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Jessica,Thank you for the 5-star rating. We strive for guest satisfaction, and we are very glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Krystyna

좋아요: 직원 및 서비스
Update bathroom
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Krystyna,Thank you for your suggestion to update the bathroom. We appreciate your feedback and will certainly consider it as we continually strive to enhance our guests' experience. We hope overall you enjoyed your stay. Visit again soon.Sincerely, Hotel Manager

8/10 - 좋아요

phillp

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear phillp,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Leslie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Free breakfast included!
It is an older remodeled motel with comfortable beds, decent free breakfast at a reasonable price for the room. There was fruit, cereal, muffins, bagels, juices, hot chocolate, tea, waffles, eggs and sausage.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Leslie,Thank you for sharing your experience. It's great to hear that you found the older remodeled motel to have comfortable beds and appreciated the decent free breakfast offered at a reasonable price. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스, 객실의 편안함
The flattering photos are slightly deceiving
I want to state at the beginning that the front desk staff was very accommodating and quick to respond to concerns and requests. Though the hotel wasn't awful, it certainly wasn't what I expected. I booked the hotel through hotels.com based on the average rating of 8.0 from 885 reviews and it's pricing to downtown. After entering our room, I discovered a 7.2 rating (1300+ reviews) on another site-- closer to being accurate, in my opinion. In my mind, a rating of 8 means a hotel is above average with only minor issues to address, but I would say this hotel is just ok. After looking at our first room, I requested to move to another floor. The hall smelled strongly of smoke (presumably not tobacco) and some of the caulk in the bathroom looked dirty or stained and had gaps. The second room was better, though both rooms felt a bit dark and dingy. The tub was missing a stopper, making it unusable for a...bath. The surrounding neighborhood was a bit sketchy, and a significant portion of the clientele missed the memo that being loud in the halls late at night and early in the morning is not conducive to restful sleep for those hoping to find it. Thankfully, the bed was comfortable and did not contribute to lost sleep.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Mark,Thank you for providing detailed feedback about your stay. We sincerely apologize for any discrepancies between the expected and actual experience. It's disappointing to hear about your issues with the rooms, cleanliness, and surrounding neighbourhood. Your comments are valuable, and we will address these concerns with our team to make necessary improvements. We appreciate your understanding and are glad the front desk staff was accommodating. We hope to have the opportunity to provide a better experience on any future stays. Sincerely, Hotel Manager

10/10 - 훌륭해요

Leonardo Gonzalez De

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was okay for just one night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Guest,Thank you for sharing your feedback. We appreciate you choosing to stay with us, even if it was just for one night. If there are specific aspects you think we could improve upon or if there's anything you'd like to share about your experience, please feel free to let us know. We hope to have the opportunity to provide an even better experience on any future stays. Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had a positive experience during your stay. If you have any specific comments or suggestions, feel free to share. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Perry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear Guest,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Brandon,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Terrence

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Terrence,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Brittany,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Dawne

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where do I even begin. I booked this hotel based on Expedia Reviews and pictures. To say that they are deceiving would be an understatement. When we arrived I was met by “Andy” and another young man who was very friendly.we entered our room and immediately noticed the bare wires and electrical junction box for the air conditioner on the floor.Next was the bed which had dirty linens and stains on the pillows The fold out couch had trash and soiled sheets as well. They moved us to another room and it was the same except no sheets on the fold out. I immediately told them I wasn’t staying and to cancel all charges to which they agreed. Upon leaving there were 2 exceptionally drunk people coming in as I was leaving and the lady assaulted her partner with her bag. I later checked my bank and they not only didn’t refund me, they had double charged me. Andy at the front desk said it was my banks fault and there was nothing he could do. I will be reporting all of this to my bank Yelp Expedia and Choice Privileges when I get home. Do yourself a favor and don’t set foot in this heap of Hotel Horrors
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 2일
Dear Guest,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

4/10 - 별로예요

Sonia

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is in a very sketchy area with homeless around there. Looks like they have tried to upgrade it but needs a lot more to Get it to be worth the price. Need to paint walls to lighter colors to make it brighter and not look like a dungeon. The smell is horrific ! Muggy, moldy old smell.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Sonia,We're sorry to hear about your disappointing experience. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Rest assured, we'll take steps to address these issues to improve the overall guest experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Don

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 2일
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, good location !!
The hotel was modern, the room was Clean and smelled good, the Breakfast had many options, Eggs , Sausage, Waffles, yogurt, cereal , Oatmeal, plenty of choices and tasty !!! Good location to down town and St, Elmo's area, eat at 1885 make sure you put your name on the waiting list !!
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Dana,We're thrilled to hear about your positive experience at our hotel! It's wonderful to know that you found our facilities modern, the room clean and pleasant-smelling, and the breakfast options satisfying. Thank you for highlighting our convenient location and recommending a nearby eatery. We appreciate your feedback and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy access to highway 24, Continental breakfast was good. Close to downtown restaurants.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear David,Thank you for sharing your feedback with us. We're pleased to hear that you found the hotel's location with easy access to Highway 24 convenient. It's great that you enjoyed the continental breakfast and the proximity to downtown restaurants. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Oksana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
🇺🇦🇺🇲
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Oksana,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay! Comfortable beds, great breakfast, and kind staff. The surrounding area wasn’t pretty but if you drive 5 minutes down the road you’re in the nice downtown area! Would recommend
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Mia,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Xavier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Awesome Customer Service, Clean Environment. I Recommend.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Xavier,Thank you for sharing your positive experience! We're delighted to hear that you received awesome customer service and enjoyed a clean environment during your stay. Your recommendation is greatly appreciated. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean modern. Great breakfast.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Paul,Thank you for highlighting the cleanliness and modernity of our hotel, along with our delightful breakfast offerings. We're thrilled these aspects made your stay enjoyable. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Does the job , clean and neat
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 25일
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

8/10 - 좋아요

Jennie

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Jennie,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is probably one of the best hotels we have stayed at recently when just needing a quick stop. It was clean and quiet with a hot shower, comfortable bed and good breakfast.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Kelley,Thank you for your stay. We're thrilled you had a great experience during your quick stop at our hotel. Your appreciation of our cleanliness, tranquility, comfortable amenities, and breakfast means a lot to us. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager