Hello Christina, Thank you for your review following your recent stay at Cheadle House. Firstly thank you for taking the time to get in touch. We appreciate all feedback as a tool to help us continue to improve our facilities and our guest experience and customer service. I am disappointed to hear about your dissatisfaction with regards to some elements of your recent stay at Cheadle House. I am pleased that the team looked after you so well, especially Sian - your kind comments have been passed on. I am also pleased to hear that you found the bedroom to be spacious, the bed comfy and the location great for your requirements. I am sorry to hear that you did not receive the 05:45 wake-up call. I have raised this with the Nights team who informed me that this was a genuine human error and oversight however I appreciate this is of little consolation and the outcome could have been much more severe. They would like to be associated with my sincerest apologies. In relation to the leak into bedroom 42 I have raised this with my Maintenance Manager; Gyorgy who has put this room off until necessary maintenance works are carried out to fix the problem. To date I cannot confirm the reason for the leak until further thorough investigations have taken place. It would be greatly appreciated if you could resend the video and covering note to myself. Can I please ask you check the email address to which you sent the email as I have not received an email directly from yourself. I would of course have duly replied if I had. My email address is jenny.rae@cheadlehousemanchester.co.uk Thank you Christina - I look forward to hearing directly from you.

Thank you for your good rating.

Thank you for such nice feedback.

Thank you for such nice feedback.

Thank you for your good rating.

Dear Nhoc, thank you for such nice feedback. We lookforward to welcoming you back again soon.

Hi SOS, Thank you for your review of Cheadle House. I am delighted that you enjoyed he décor and ambiance of the main lobby/reception area. details with regards to the offsite leisure facilities are listed on our homepage so I am sorry that you were unaware of this prior to your arrival but I do hope that you visit us again I the near future and are able to take advantage of the offsite leisure club, with facilities including a fully-equipped gym, heated indoor and outdoor pools, Jacuzzis, steam and sauna rooms.

Hi, Thank you for your 8/10 star review. I am sorry that you were unable to eat in the restaurant due to a private function. Cheadle House is a relatively small hotel with only 1 restaurant and bar and therefore when this is privately booked we don't have alternative facilities to offer. Be rest assured the last thing as a hotelier I want is to refuse our guests these services, but we are limited on such occasions. There are lots of great restaurants in the immediate area including Table Table and TGI Fridays literally on our doorstep, alternatively there is a vast array of restaurant and bars in Cheadle Village and the surrounding area. The team at Cheadle House would've happily recommend and made reservations for you.

Thank you for your feedback. In room dining is not a service we provide, however dinner is served in the restaurant Sunday - Thursday nights.

Thank you for your 4/5 star review. I am delighted that you enjoyed your stay at Cheadle House and that you would stay again.

Hi Gregory, Thank you for your 10/10 review. I am delighted that you enjoyed your stay at Cheadle House and look forward to welcoming you back soon.

Thank you for your response and lovely comments in regards to the bedrooms, amenities and breakfast offerings. I hope to welcome you back to Cheadle House in the future.

Thank you for your review of Cheadle House.

Thank you for your nice comments about our staff and the reccomendation.

Hi Ron, Thank you for your 8/10 review.

Thank you for your comments, our business park location does make us very useful for the airport - we also provide airport parking. We look forward to seeing you again soon.

Thank you for your feedback. We do have our popular on site restaurant and bar, we reccomend you book early as it can get very busy.

Thank you for your feedback.

Dear Janette, many thanks for such great feedback. We look forward to see you again soon.

Dear Mahboob, thankyou for your high rating - we hope to see you again soon.

Dear Dr, thankyou for your high rating - we hope to see you again soon.

I am very concerend to read such feedback about our hotel. Our usual feedback is very positive but we have noted your comments.

Dear Hannah, thankyou for your high rating - we hope to see you again soon.

Dear Eamon, thankyou for your high rating - we hope to see you again soon.

Dear Guest, thank you for your feedback. We hope to see you again soon.

Dear Ros, thank you for your feedback. We have noted your comments regarding carpets. Please be assured that we are looking into replacing some of our carpets. We hope to welcome you back again soon.

Dear Guest, thank you for your comments - we have noted you feedback about the carpets.

Dear Graham, thank you for such need feedback. We hope to see you again soon.

Dear Guest, thank you for your feedback. We hope to see you again soon.

Dear Lee, thank you for you review. I am delighted to see that you were well looked after by our staff. Sorry to see that you were not happy with your room but we hope to welcome you back again soon.

Dear Guest, thank you for your feedback. We hope to welcome you back again soon.

Dear Fred, I am very sorry to hear about these issues you encounted. We would like to be able to have the opportinity to show you our usual standards.

Dear Gaynor, thank you for your nice comments about attending one of our weddings.

Dear Guest, many thanks for your feedback

Many thanks for your review, we look forward to welcoming you back again soon.

Many thanks for your review, we look forward to welcoming you back again soon.

Many thanks for your review, its great to see that you found our staff to be friendly - we look forward to welcoming you back again soon.

Many thanks for your review, we look forward to welcoming you back again soon.

Hi John, Thank you for 10/10 review. I am delighted that you had an enjoyable stay at Cheadle House and you found the nights team to be very helpful. I will pass on your kind comments onto the Team.

Good afternoon, We pride ourselves on the comfort of our beds and pillows to which our guests normally give great praise. I am also sincerely disappointed to hear your poor opinion on the food offered, again we normally receive great comments regards to the food, especially the breakfast! I have spoken to the Chef with regards to this and who wishes to be associated with my apologies.

Hello James, Thank you for your review. Since receiving your review I have looked into your reservation and see that you had 2 rooms booked; 001 & 002. I am unsure which room you are referring too with regards to kettle not working and the toilet basin but I have since checked both rooms with the Housekeeping Manager and Maintenance Manager and found both items you've mentioned in both rooms to be in full functioning order. I do wish that these items were raised during your stay with us when we had the opportunity to possibly move your rooms etc. I am sorry to hear that your check-in process was slow, we are excited to have recruited new members of staff to our Reception team however during this time, whilst they are in their early stages, I am sorry to hear that you had a longer wait that normal. I have spoken to the Restaurant Manager and he confirmed he was not made aware of any problems with your breakfast. We usually receive such high praise for our food offerings, especially breakfast, so this is terribly disappointing to hear. Please do contact me directly should you wish to return to Cheadle House as I would be happy to offer a preferential rate on a return stay to showcase our usual high standards of hospitality.

Thank you for your 5 STAR review