로비

베스트 웨스턴 갤러리아 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1007개 이용 후기 중 233개" "
평점 8 - 좋아요. 1007개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 194개" "
평점 4 - 별로예요. 1007개 이용 후기 중 131개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 152개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Tanya Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to where we needed to be. The room was small for a suite and the hvac was load. So, needless to say we did not get much sleep. Also, the bed was too firm for comfortable sleep.
2024년 3월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon at the Best Western Galleria Inn & Suites Cheektowaga, NY.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien merci
2024년 3월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
Thank you very much for your five star rating of the Best Western Galleria Inn & Suites Cheektowaga, New Yarok. It was a pleasure having you as our guest and we look forward to your return to us!

4/10 - 별로예요

Aimee

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and was given a room. The room had a strange smell I immediately noticed when I entered. There was an excessive amount of vents which I found odd then I heard entire conversations of other guests, aggressive conversations between a male and a female. A persistent stink from “Mary Jane” was coming into the room through said vents. At one point I dropped my phone and it slid to floor by back of bed and what did I see…a broken used drug paraphernalia, empty old 22 of beer and a lighter and part of a baggie which I’m Guessing was to Hold the drugs used in said paraphernalia oh and an old towel. I booked this room for my daughter and I as it said “Galleria” it was more “ghetto”
2024년 3월에 1박 숙박함
답변 제공: Shaunna 님, 2024년 3월 18일
Thank you for taking the time to let us know about your recent stay. I'm very sorry to hear about your experience. If at anytime you are not comfortable, please let us know. We will fix it right away. Your satisfaction is our utmost priority. Please know this is not typical of our property. We take pride in making sure our guests are happy. I hope we may have the opportunity to better accommodate you on a future stay. If you would like to discuss this further, please do not hesitate to reach out directly.

6/10 - 괜찮아요

Kiara

연인과의 여행
별로예요: 편의 시설/서비스
Property right next to bar with good wings
2024년 3월에 2박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
We're so glad our location was convenient for you, Kiara. Thank you for your recommendation of the Best Western Galleria Inn & Suites Cheektowaga, New York.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shaunna 님, 2024년 3월 18일
Thank you for taking the time to review your recent stay. Im truly sorry it was not all that you expected. We would like to hear more about your experience. Please feel free to reach out directly. Your feedback is important to us.

10/10 - 훌륭해요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff
2024년 3월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
Thank you so much for noticing our efforts to make your stay with us a pleasant experience at the Best Western Galleria Inn & Suites, Cheektowaga New York! It was a pleasure having you as our guest and we look forward to your return to us.

6/10 - 괜찮아요

Stacy Ann

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nothing special very average and badic
2024년 3월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
Thank you for your review, Stacy Ann. We would enjoy serving you again in the not too distant future.

6/10 - 괜찮아요

Jacquelyn

가족 여행
좋아요: 직원 및 서비스
It was fine. Only stayed one night and was only in the room to sleep. Slept well.
2024년 3월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
We're so glad you had a good experience with us at the Best Western Galleria Inn & Suites Cheektowaga! We look forward to welcoming you back again soon.

4/10 - 별로예요

Brendan

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The heat to the executive did not work.
2024년 3월에 1박 숙박함
답변 제공: Shaunna 님, 2024년 3월 6일
Brendan, Thank you for taking the time to review your recent stay. I'm truly sorry to hear the heat was not working in part of your room. Please know your satisfaction is our utmost priority. If at anytime you're experiencing any issues, please let us know. We will do our best to fix it right away. We want to make sure your stay is comfortable. I hope we may have the chance to better accommodate you should your travels bring you back to the area.

2/10 - 너무 별로예요

Ja'Quay

2024년 2월에 1박 숙박함
답변 제공: Shaunna 님, 2024년 3월 25일
I'm very sorry to see you're stay was not all that you expected. Your feedback is important to us. We would like to know more about it to help improve your experience. I hope we may have the opportunity to better accommodate you on a future stay.

10/10 - 훌륭해요

Tracey

2024년 2월에 1박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
Thank you, Tracey! We really appreciate your five star review of your stay at the Best Western Galleria Inn & Suites Cheektowaga, New York. It was a pleasure serving you and we look forward to welcoming you back again!

10/10 - 훌륭해요

Jasmine

2024년 2월에 3박 숙박함
답변 제공: Best Western Galleria Inn & Suites 님, 2024년 3월 25일
We appreciate your five-star recommendation, Jasmine! Your feedback is important to us. We hope to have another opportunity to welcome you back again the next time to are visiting the Cheektowaga, New York area.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk always helpful and available
2024년 2월에 1박 숙박함

4/10 - 별로예요

Kalima

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For an 2 hour early arrival asked me $50. And did not gave me 30 min for checkout in the morning every 5 minutes they kept coming back.
2024년 2월에 1박 숙박함
답변 제공: Shaunna 님, 2024년 2월 21일
Thank you for taking the time to review your recent stay. I apologize you were disturbed at checkout. For future we are happy to offer a late checkout based on availability, however we need to know in advance so housekeeping does not disturb you. We will always do our best to make sure your stay is enjoyable. Your satisfaction is very important to us. I hope we may have the chance to better accommodate you on a future stay.

6/10 - 괜찮아요

Phillip

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함

4/10 - 별로예요

Kathryn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool looked green and unmanaged. The room we stayed in was 90 degrees even though we set the thermostat to 60. The shower head had some serious calcium buid up and had poor water pressure. But the staff was friendly enough and the complementary breakfast was ok.
2024년 2월에 2박 숙박함
답변 제공: Shaunna 님, 2024년 2월 14일
Thank you for taking the time to let us know about your recent experience. I apologize that you had an issue with the AC in your room. Due to cold temperatures that can happen sometimes. Please feel free to reach out and let us know and we will do our best to fix it right away. I'm glad to hear you enjoyed breakfast and the staff was friendly. Your satisfaction is our utmost priority and i do hope we have the chance to accommodate you on a future stay!

10/10 - 훌륭해요

Abbey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in was amazing and all the staff were very welcoming and extremely accommodating! would definitely recommend this place to anyone travelling, very convenient, very easy parking and within very close proximity to food options and shopping
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Terrance

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was wonderful
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
TO be honest i never got to stya there for there was a Driven BAN for the snow Storm OK YES BUFFALO &Cheektowaga ,New,York had driven ban
2024년 1월에 4박 숙박함
답변 제공: Shaunna 님, 2024년 1월 31일
I'm very sorry to hear you were unable to stay due to storm. It was not weather you wanted to be stuck in. Were glad you were home safe, but do hope you'll have the opportunity to visit us soon!

2/10 - 너무 별로예요

Dawn

2024년 1월에 2박 숙박함
답변 제공: Sam 님, 2024년 1월 27일
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly what I was looking for
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Rebecca

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were snowed in and the day staff was very friendly and helpful!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

candie

답변 제공: Nicole 님, 2023년 11월 10일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Martha

A few days before we were supposed to check in, I got an e Mail saying we were no longer able to stay at the hotel due to unforeseen circumstances. I was lucky to be checking my e mail otherwise I wouldn’t have seen the message and may not had a place to stay. We booked this hotel in may for bills vs giants game. I am very grateful that they moved us to a different hotel and honored the price I originally paid. I would have appreciated a phone call and not an e Mail.
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 20일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Dale

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They cancelled my reservation, just prior to my trip. Putting in jeopardy, my air fare, car rental, NFL tickets, and making me seek accommodations, elsewhere!
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Denise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT A HOTEL
Hotel was closed to house imigrants and we were never notified! Showed up to check in and were SHOCKED
2023년 9월에 3박 숙박함
답변 제공: Sam 님, 2023년 9월 23일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

John

2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 22일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Sharyn

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Caryl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was a refugee camp. We were moved to a very dirty, smelly hotel. I will never book with Travelocity.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Demeni Ziwe

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was transfer to another hotel and I had to walk to that hotel upon my arrival, no accommodation made and no apology
2023년 8월에 2박 숙박함
답변 제공: Nicole 님, 2023년 8월 18일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

farah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Bianca 님, 2023년 8월 17일
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Gloria

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is no longer even a hotel!
This hotel was completely taken over by the government for Nigerian immigrants. They did not honor our reservations, of course, because the entire hotel was full of young Nigerian men. We were never notified about this a paid a taxi to get there and then paid again to find another hotel.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Eric

가족 여행
The price for this hotel was excessive, even for the 4th of July weekend. The room was mediocre. The toilet was completely loose. Breakfast was virtually non existent other than coffee. It was the cheapest option in the area, but still.........For 1 night it will work, Not something I would stay in for any extended period of time
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

chris

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Stayed 5 nights during the 4th of July. The swimming pool was closed and no breakfast was served at all.
2023년 7월에 5박 숙박함

6/10 - 괜찮아요

Melvin

아이를 동반한 가족 여행, 가족 여행
not really worth the price versus its facility and ambience
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Stephanie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel was very deceiving by the pictures on the website.This hotel was like a maze, because it was hard to get to the rooms. There was a window in the room that led to the hall. This hotel was also in a bad neighborhood.
2023년 6월에 5박 숙박함
답변 제공: Khia 님, 2023년 7월 11일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel room was perfect for our needs and the breakfast offerings every morning was much more impressive than what I was expecting. Great staff and very friendly.
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Soe

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Naranpurev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Hajime

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Adrianna

2023년 7월에 1박 숙박함
답변 제공: Nicole 님, 2023년 7월 7일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Arshadul

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Abul

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Kilmer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Jack

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

william

좋아요: 직원 및 서비스, 객실의 편안함
A little over priced
The hotel was okay, the room and furniture was a little dated, the carpet by the bathroom door was starting to pull up and the bathroom door didn't latch properly. The staff was friendly and helpful and the free breakfast was decent. The price per night seemed a bit high for the condition of the room
2023년 6월에 1박 숙박함

4/10 - 별로예요

Kathryn

가족 여행
별로예요: 숙박 시설 상태 및 시설
Manager at desk very friendly. Room was clean but no glasses and TV remote did not work well. Was not informed before stay that pool was not available. Breakfast was not very good and coffee was terrible. Price was high for a one night stay.
2023년 6월에 1박 숙박함
답변 제공: Nicole 님, 2023년 6월 30일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Jeremy

2023년 6월에 1박 숙박함

8/10 - 좋아요

Peter

2023년 6월에 3박 숙박함