숙박 시설 정면

버틀러스 여행 후기

4 out of 5
버틀러스
Western Road, Cheltenham, England

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 59개 이용 후기 중 52개" "
평점 8 - 좋아요. 59개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 59개 이용 후기 중 3개" "
평점 4 - 별로예요. 59개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 59개 이용 후기 중 0개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in excellent location.
Beautiful property. Great location only 10 mins walk to Montpelier. Beds extremely comfortable! Lovely breakfast terrace. Great hospitality
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous Place
This hotel was fabulous! I would highly recommend. The room is spacious, and well decorated. The bed was also very comfortable! I would recommend the made to order breakfast too - we dined on the patio with the birds singing. If you can, stay here!
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wouldnt hesitate to book again . 10 min walk to bars and shops . Quiet area Good size rooms ,quality breakfast . Friendly hosts .
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Butlers Banter
Wonderful! Our hosts were kind and helpful and ensured our stay was pure perfection.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel, full of character
Had a very pleasant one-night stopover. Butlers is well decorated, full of character and a very comfortable place to stay. The owners were very welcoming and sociable, the bedroom a good size, and the breadfast very good. We were recommended a restaurant which turned out to be fantastic. Everything is within walking distance and parking was no problem. Would happily stay there again.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Martin P
Very nice B&B. Paul made us feel welcome from the moment we arrived and is a great character. He suggested a new local restaurant, the Mahal, and the food and service there was excellent. The B&B has a lovely terrace to sit and eat breakfast or to watch the sun go down with a glass in your hand. Next time I am in the area I will be booking a room.
2020년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함

10/10 - 훌륭해요

Isobel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really friendly and helpful hotel in a lovely area not far from the centre.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

jjan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place To Stay
We only stayed for one night but it was lovely. The room was clean and had everything we needed. The breakfast was brilliant. Would revisit anytime
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Lesley 님, Cumbria

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely breakfast. Very close to areas of interest. Easy parking. Welcoming host. Thank you
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great friendly and informative service. Really comfortable bed.
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely quiet location
Nice upmarket B&B. Clean good sized room. Location was excellent, quiet street but within 10 minutes walk of bars and restaurants. Good breakfast with vegetarian option
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great friendly staff excellent room & excellent breakfast overall fantastic place to stay
2019년 12월에 2박 숙박함
답변 제공: Paul 님, 2019년 12월 16일
Thank you for your kind words Paul and we look forward to welcoming you back in February.

10/10 - 훌륭해요

Vic

2019년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small but very pleasant bed & breakfast. Private off road parking, rooms decorated to style of house. Beautiful sitting and dining room.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is quite a quirky, Butler-themed hotel with lovely owners!
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

Catherine

2019년 9월에 3박 숙박함

10/10 - 훌륭해요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Only one night, but helpful, knowledgable and friendly staff and great breakfast.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

wei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding!
2019년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함

8/10 - 좋아요

Kirsten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Butlers: at your service
A lovely property with delightful finishing touches. Great location and a warm welcome. Would stay again.
2019년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bad experience
The place has most of its rooms on the third floor for which there is no elevator. Carrying anything more than a backpack is risky because steps are narrow and narrower still due to thick carpet on the stairs. I twisted my ankle coming down with a small carry-on bag. I had worst experience of my life as I travelled all the way from Nice in France and took a rental car from Gatwick, and in the process got delayed beyond check-in time by an hour and a half. My efforts to call him we're through Hotels.Com contact which doesn't seem to have reached upto him, but the contact assured me that I would be allowed entry. On reaching Mr Paul screamed at me saying my booking is cancelled, as he couldn't wait all night and had sat for his dinner. When I said sorry and that I will wait for him, he screamed againand said he was sitting for his wine and would not line show up again. He almost threw the keys at me. Ask a result , we left in the morning as soon as we got ready and did not avail of his breakfast as it was not done to break the bread with bad blood. If he had said go away without howling at me it would have been better. I have never been humiliated like this in life.
2019년 7월에 1박 숙박함
답변 제공: Paul 님, 2019년 7월 14일
We are sorry your experience was not as you had hoped. You did not arrive within the arrival time, nor did you contact hotels.com to advise your late arrival. I called them as I had no contact details for you other than email. You arrived several hours after we closed for the evening. But you still had a room for the evening within our award winning house. Your issues, which we were unaware of, are contradicted by the many 1000’s of satisfied guests who have reviewed us and our home. Perhaps when next you are late for an appointment, it may be better to contact the people you are delaying directly and not a third party and we can allocate sufficient time to give you the same extended attention we do to those that arrive by 8pm, or later when they have called ahead to advise.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easter bank holiday stay
Really nice hotel! Excellent service from Paul from the get-go, lots of recommendations for places to visit and bars and restaurants. The room was very clean and nicely furnished, with a comfy bed and nice bathroom. The breakfast was delicious with a range of cooked options as well as cereals, yoghurt and fruit.
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The host was extremely welcoming and the room was comfortable with everything you could need. Tlocation is perfect for eating and shopping. The on-site parking was an added bonus.
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice place to stay, great hosts and the breakfast was amazing. I would definitely stay again and would 100% recommend others to do so also
2019년 3월에 5박 숙박함
답변 제공: Paul 님, 2019년 3월 20일
Thanks for the kind words Chris and it was great meeting you too. Hopefully see you again next year or sooner! Cheers :-)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Paul 님, 2019년 2월 27일
Thank you Nicholas and we hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
It was ok.
It’s was ok Nothing more nothing less chose the hotel as it was near where I was working but I wouldn’t rush back. The shower was cold in the morning even with the hot all the way up. Breakfast cooked fresh full English really good. Wi-fi wasn’t the best either. There was rubbish still in the bin from the old occupants.
2018년 12월에 1박 숙박함
답변 제공: Paul 님, 2019년 3월 2일
Anonymous?? We do our level best to ensure our guests received value for money. When we are aware of any issues, we do our level best to ensure they are rectified. Its good to talk, issues get resolved.

10/10 - 훌륭해요

Joanne

Friendly staff, spotlessly clean and luxurious room, beautiful breakfast - would definitely return
2018년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly hotel close to all amenities - clean comfortable rooms and fresh cooked breakfast.
2018년 11월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thank you for your wonderful feed back.

10/10 - 훌륭해요

Angela 님, Malvern

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A very earm welcome and very clean and comfortable
2018년 10월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thank you Angela for your kind comments

10/10 - 훌륭해요

Gillian 님, Swindon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel. Welcoming, friendly hosts. Nothing too much trouble. Excellent breakfast.
2018년 10월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thanks Gillian and we hope you return soon

10/10 - 훌륭해요

Adnan 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A very friendly welcome from Paul on checking in. The hotel is close to Montpelier, which has a nice collection of restaurants, which I can recommend. The room I stayed in, Stevens I believe, had the most comfortable bed, and a decent level of water pressure.
2018년 10월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thanks Adnan for your kind comments and we look forward to the opportunity of accommodating you again in the future.

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A ‘ Must stay’ hotel
Outstanding hotel, clean, spacious, very well laid out and very friendly. A hotel that I would visit again and again
2018년 10월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thank you for your wonderful words and we hope to see you again and again too ;-)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All you could ask for
Friendly reception, spacious room, delicious breakfast and homely feel. Would stay again
2018년 10월에 1박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thank you

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place, great service - highly recommended!
2018년 9월에 3박 숙박함
답변 제공: Paul 님, 2018년 11월 14일
Thank you Karl and we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A beautiful hotel with some charming features.
A very warm welcome. The rooms are spacious and bed very comfortable. Breakfast choice is excellent and the cooked breakfast was simple delicious Thank you for an enjoyable stay
2018년 8월에 1박 숙박함
답변 제공: Paul 님, 2018년 8월 22일
Thank you for your kind words and we hope you join us again

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
Just a little 3-day break, but was lovely! Accommodation, area, weather....couldn't have been better! Head Butler Paul was very good - friendly, knowledgeable, attentive, an excellent host. And Sean cooked a delicious breakfast! Very comfortable stay in a tastefully decorated and well themed B&B. Nice terrace area too to enjoy after breakfast coffee, or a chilled wine late afternoon..... A gentle 10 mins walk into town to find numerous bars, restaurants and all sorts of shops. Good location too for exploring further afield into the Cotswolds. Delightful stay, and would recommend.
2018년 7월에 2박 숙박함
답변 제공: Paul 님, 2018년 7월 25일
Hello Sue and thank you for your lovely review. Really pleased you enjoyed your break with us and hope your looking forward to your new adventures too! You will have to come back soon and enjoy our roof terrace again Good luck

10/10 - 훌륭해요

Bernard 님, Essex, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well maintained. Meticulous!
Paul has been very professional, helpful and friendly. Highly recommend!
2018년 7월에 1박 숙박함
답변 제공: Paul 님, 2018년 7월 25일
Thank you Bernard and we were pleased to squeeze you in last minute too! We look forward to your return when you next visit your daughter

10/10 - 훌륭해요

Ray 님, Wesham, Preston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel close to twin centre. Excellent breakfast
2018년 6월에 1박 숙박함
답변 제공: Paul 님, 2018년 7월 25일
Thanks Ray and we hope you had a safe journey home.

10/10 - 훌륭해요

N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great B & B in ideal location
We had a friendly welcome. Our room on the second floor was spacious and very clean. Bathroom was a good size. Breakfast was freshly cooked and excellent. Would recommend the hotel. There is parking and the town centre was about a 15 minute walk. We also walked to the rail station which took less than 10 minutes.
2018년 6월에 2박 숙박함
답변 제공: Paul 님, 2018년 7월 25일
Thank you for your lovely review. We are pleased you were happy with your room and our breakfasts. We hope to have you stay again soon

10/10 - 훌륭해요

john 님, Widnes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel Good breakfast Comfortable bed Good parking and excellent location for centre of Cheltenham
2018년 6월에 1박 숙박함
답변 제공: Paul 님, 2018년 7월 25일
Thank you John for your kind words. We hope to have the opportunity of meeting you again too.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommended
Very pleasant place to stay, would return, excellent breakfast.
답변 제공: Paul and Shaun 님, 2018년 5월 9일
Thank you Simon and we look forward to you returning.