Dear Valued Guest, Thank you for staying with Hilton Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation is up to your standard. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team

Dear Min Jung, Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Chengdu Management Team

尊敬的宾客您好， 欢迎您入住成都希尔顿酒店。我们十分高兴能得到您对酒店住宿服务的良好评价，这使酒店和全体员工都感到十分的荣幸。我们将带着您的鼓励为更多的客人带去希尔顿的热情好客。衷心期待与您的再一次相遇，祝您身体健康，万事顺利。

Dear Sir/Madam, I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff for hotel check-in process. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.