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오요 호텔 체사닝 루트 52 & 하이웨이 57 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 111개 이용 후기 중 29개" "
평점 8 - 좋아요. 111개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 111개 이용 후기 중 15개" "
평점 4 - 별로예요. 111개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 111개 이용 후기 중 24개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the hot tube
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Madeline 님, Wyandotte

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Alex

2023년 12월에 1박 숙박함

4/10 - 별로예요

Todd

단체 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many restrictions on guest and friends. Sheets and towels were stained and water seeping up through bathroom floor and toilet loose. Refrigerator didn't work, heat/ac unit was not working properly.
2023년 10월에 2박 숙박함
답변 제공: Joey 님, 2023년 12월 5일
Sorry for the unpleasant experience you had with us, Todd! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wish for improvements!
We have stayed here on several occasions. The motel is in need of some up grades. On site person tried but limited in providing extra necessities. It’s the only motel in the area so limited in choices for staying.
2023년 10월에 2박 숙박함
답변 제공: Barbara 님, 2023년 12월 5일
We are delighted to hear your words of praise, Hi! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very dirty. There were stains on the mattress.
2023년 9월에 1박 숙박함
답변 제공: Eva 님, 2023년 10월 13일
Hi, Lisa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

10/10 - 훌륭해요

Ricky

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything looked nice, room was a good size. Was affordable. Bed was clean and had no problem checking in or out. Convenient location with fast food and gas station across the street.
2023년 8월에 1박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
Hi, Ricky! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

6/10 - 괜찮아요

Krista 님, Springtown

가족 여행
별로예요: 편의 시설/서비스
Property is WAY outdated. Needs to be remodeled with new EVERYTHING.
2023년 8월에 1박 숙박함
답변 제공: Noah 님, 2023년 9월 11일
Hi, Krista! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Noah

6/10 - 괜찮아요

Edward L

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
Hi, Edward! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 - 너무 별로예요

Meghan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Joey 님, 2023년 9월 11일
Sincere apologies, Meghan! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 - 훌륭해요

Rae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2023년 8월에 1박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
We are delighted to hear your words of praise, Rae! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

6/10 - 괜찮아요

Jeffrey

아이를 동반한 가족 여행
It was nicer then I expected considering the town and location. You can see that they are working on updating rooms. The only issue I had is a booked a room with two queen beds for me, my wife (1 bed) and my 3 kids under 7 (2nd bed). When I got there I was charged $15 a night additional dollars for my 7 year old....
2023년 8월에 4박 숙박함
답변 제공: Maria 님, 2023년 9월 11일
Hi, Jeffrey! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

4/10 - 별로예요

Anthony

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very old rundown property. The front desk area smelled bad. The rooms were very old and the blakets were worn. The chairs had sheets thrown over them. I slept here as a last resort with my 4 month old. I dont recommend going here.
2023년 6월에 1박 숙박함
답변 제공: Maria 님, 2023년 6월 26일
Sorry for the inconvenience, Anthony! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

6/10 - 괜찮아요

Charles Dane

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was disappointed to discover that the price quoted on the Expedia website did not match the amount I was ultimately charged at the hotel. Despite having already indicated the presence of a child during the booking process on Expedia, the owner still added an extra charge to my bill.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi, Charles! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gtreat palce for peace and quite
Manager was very friendly whne he greeted me and accommodating to my request for extra towels, and any other needs I might have.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Thank you so much for the wonderful rating, Guest! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

8/10 - 좋아요

Anita

좋아요: 청결 상태
No security you could just walk in any door no locks dirty room no staff around to help it was like I was back in the 1980 the place was run down and not fixed up would not stay at this place again Thanks Anita
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Thank you for rating us positively, Anita! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
A last minute reservation received wonderful service. Room was dated but clean. Everything worked appropriately in the room.
2023년 4월에 2박 숙박함
답변 제공: Tim 님, 2023년 5월 18일
Hi, Lauren! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

2/10 - 너무 별로예요

Kim

2023년 4월에 2박 숙박함
답변 제공: Ammy 님, 2023년 6월 30일
Hi, Kim! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 - 좋아요

Sarah

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wasn't so sure when I pulled into the parking lot, but the owner was friendly and helpful. The decor was older but all the rooms were clean, the hallway was clean, and front entrance area, as well. My only complaint was no trash can outside to throw away my dogs' poo bags.
2023년 4월에 2박 숙박함
답변 제공: Ammy 님, 2023년 6월 30일
Hi, Sarah! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 - 너무 별로예요

Brent

2023년 4월에 2박 숙박함
답변 제공: Barbara 님, 2023년 5월 24일
Hi, Brent! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 - 너무 별로예요

Porter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person running the desk was rude and tried to charge me more. I booked 2 beds and I ended up sleeping in my car because we were only allowed 2 guest
2023년 4월에 1박 숙박함
답변 제공: Ammy 님, 2023년 5월 4일
Hi, Porter! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 - 너무 별로예요

Samer

2023년 2월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Hi, Samer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 - 훌륭해요

Savannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
easy, relaxing get away trip
easy check in and friendly staff made for a great start. the Jacuzzi tub was to die for and totally worth what i paid. overall, id say it was super great ya'll.
2023년 1월에 1박 숙박함
답변 제공: Ammy 님, 2023년 1월 18일
Hi, Savannah! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SUPER PLACE!!
Will be staying here again, BEST place for the price and actually could have charged more. It said no frills, but this place had amenities I was not expecting and BETTER than baymont and others.
2022년 12월에 1박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Hi, Guest! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 - 좋아요

Tony S.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ants in the bathroom and it was hard to get the toilet to flush properly.
2022년 12월에 2박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Thank you for rating us positively, Tony! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

8/10 - 좋아요

melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
King hot tub room
Had the king room with the hot tub and fireplace. A little disappointed that the fireplace didn’t work. Other than that room was nice, clean. Would stay again for the price.
2022년 12월에 1박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Hey, Melissa! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 - 너무 별로예요

Jerry

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has cockroaches,tried to get a refund and was accused of bringing the roaches. I will never stay there again. Had to leave and drive an hour to find a new place. I will not be using Expedia again ever either because I wasn't issued a refund.
답변 제공: Ammy 님, 2022년 12월 6일
Apologies for the problems you had faced, Jerry! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 - 훌륭해요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is very remote to motels, but they took this older property and upgraded it to the place that is nice ,clean and hospitable. Thank you
2022년 10월에 3박 숙박함
답변 제공: Ammy 님, 2022년 11월 7일
Hi, Betty! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 - 괜찮아요

Larry K

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Liked location. Facility has become very run down. Thin walls (could hear neighbors easily).
2022년 9월에 2박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Hi, Larry! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 - 좋아요

Kayla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was exactly as described and just what we needed in town for a wedding. We didn’t spend much time in the room, but the facilities were appropriate and cleanly and the staff was very nice.
2022년 9월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Hi, Kayla! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 - 별로예요

KIMBERLY

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was ok. The towels and wash cloths were stained and dingy. The room was clean, but is extremely outdated. We were there for 3 night, our last night there, the smell of Marijuana was so strong coming into our room, it woke me up!! These rooms are ALL nonsmoking rooms!!!
2022년 9월에 3박 숙박함
답변 제공: Ammy 님, 2022년 10월 3일
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 - 괜찮아요

Dennis 님, Warren

반려동물 동반 여행
좋아요: 직원 및 서비스
Hotel advertising “Pet friendly”. When you go to check in you will discover they only mean dogs. I suggest hotel changes advertisements to “Dog friendly” and save potential customers from nightmares.
2022년 9월에 2박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Hi, Dennis! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 - 너무 별로예요

Rob

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at OYU did not have the room that was promised and struggled to find solution. To them it was "no big deal it is only one night".
2022년 9월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 3일
Apologies for the problems you had faced, Rob! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 - 좋아요

Carrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a cute little hotel. Will definitely come back.
2022년 9월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 3일
Hi, Carrie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 - 훌륭해요

james

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was very accommodating. Staff were super nice and friendly. No pool or breakfast area. Just a room and pretty much a place to sleep. Very clean!! Would definitely stay again. Very reasonable. Gas and food establishments located very close to hotel.
2022년 8월에 1박 숙박함
답변 제공: Ammy 님, 2022년 8월 30일
Hi, James! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms/quiet stay
Friendly staff showed me to my room, best parking spot at check in.
2022년 8월에 1박 숙박함
답변 제공: jane 님, 2022년 8월 29일
Thanks for such a lovely review, Jose! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
No frills
Clean no frills stay. Older furnishings. Attentive staff. Morning coffee available. Would use again if I find myself passing through the area again
2022년 8월에 1박 숙박함
답변 제공: Ammy 님, 2022년 8월 19일
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

4/10 - 별로예요

Jessie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Would never stay there again
No mirco wave very few towels in room and the owner always wanted more then the price online
2022년 7월에 2박 숙박함
답변 제공: Arthur 님, 2022년 8월 17일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 - 별로예요

Rudy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty dingy nickel and dime trashy hotel!
2022년 7월에 1박 숙박함
답변 제공: Arthur 님, 2022년 8월 17일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yogi was a good guy, I am guessing he was the owner. Looks to me like he is steadily improving the property.
2022년 7월에 2박 숙박함
답변 제공: jane 님, 2022년 7월 24일
Hi, Ken! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Jane!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place to stay, mr. chow really has that place in tip top shape!
2022년 6월에 1박 숙박함
답변 제공: SImon 님, 2022년 6월 23일
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

4/10 - 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very outdated and worn. Only game in town or would not have stayed here.
2022년 6월에 1박 숙박함
답변 제공: Simon 님, 2022년 6월 11일
Hi, Lisa! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 - 너무 별로예요

Johann

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
My problem with this hotel was the cost. I had a friend staying there also, for his four days stay his total cost was 398.00. For my four days stay my total cost was 700.00 a difference of 302.00 dollars. And the front desk wouldn't even let me use my AARP discount. And I have to mentions both rooms were the same.
2022년 4월에 4박 숙박함
답변 제공: Cheshta 님, 2022년 5월 3일
Hi, Johann! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

8/10 - 좋아요

Bailey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2022년 4월에 1박 숙박함
답변 제공: Ammy 님, 2022년 4월 10일
Hi, Bailey! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 - 너무 별로예요

Dorothy R

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was run down and dirty. No clean linens were brought. The shower head had a fungus on it. No blankets on the beds
2022년 1월에 7박 숙박함
답변 제공: Jane 님, 2022년 1월 18일
Hi, Dorothy! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

4/10 - 별로예요

KIMBERLY

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I have stayed here multiple times, this time thw room was not clean! The sheets were very dingy, the drawers and ice bucket were disgusting, ants in the bathroom. Please up your game, for what is being charged, the room sgould be clean!!!
2021년 12월에 3박 숙박함
답변 제공: Ammy 님, 2021년 12월 30일
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 - 좋아요

Joe

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was good. They showed me to my room and were very nice. The room it self was ok except for it was a little out dated but fir the price it’s worth it.
2021년 12월에 2박 숙박함
답변 제공: Smith 님, 2021년 12월 14일
Thank you for rating us, Joe, We have duly noted your feedback and ensure better services in the future. Regards, Smith

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel when many aren’t close by
Room was clean and large. Owners were very friendly.
2021년 11월에 1박 숙박함
답변 제공: Thomas 님, 2021년 11월 18일
Hi Brian, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Thomas

6/10 - 괜찮아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The fact that Expedia priced one price and motel priced another! They didn't know how to split the price 5 ways among us! Charged more than what was on my confirmation! Expedia charged me $9 for what? When motel ended up charging more! Motel said $10 on phone for cot, then charged $15 when we arrived! It was so frustrating and cost us more for it!!
2021년 10월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 11월 2일
Apologies for the problems you had faced, Theresa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태
2021년 10월에 1박 숙박함