책상, 다리미/다리미판, 무료 WiFi, 침대 시트

드 베레 라티머 이스테이트 여행 후기

3 out of 5
드 베레 라티머 이스테이트
Latimer, Chesham, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 313개 이용 후기 중 98개" "
평점 8 - 좋아요. 313개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 313개 이용 후기 중 73개" "
평점 4 - 별로예요. 313개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 313개 이용 후기 중 20개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff very friendly and helpful bathroom lights not bright enough
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Ian

좋아요: 직원 및 서비스, 편의 시설/서비스
The difference between a de-luxe room and standard seemed to only amount to the number of cushions on the bed. I have stayed here many times but normally in a standard room, this time I used a deluxe and that seemed to be the only difference. The bathroom was also tiny and needed some upgrades as it appeared to have quite some water damage on the bath panel
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jeremy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Given it's January and the weather is cold there was no blanket and only a thin duvet. We couldn't get the radiator in the room to come on - so a little chilly. Water was slow to drain in bathroom sink.
2024년 1월에 1박 숙박함
답변 제공: Bea 님, 2024년 1월 24일
Dear Jeremy,Thank you for your feedback. I have passed on your comments to maintenance and the house keeping department.We hope to welcome you back to Latimer soonKind Regards

10/10 - 훌륭해요

Matt

2024년 1월에 1박 숙박함
답변 제공: Bea 님, 2024년 1월 24일
Dear Matt,Thank you for the fantastic review.I have congratulated the whole team for a job well done.Kind Regards

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Aaron 님, 2024년 2월 11일
Dear Matt, Thank you for your feedback, we are glad you had a lovely stay with us. We hope to welcome you back to Latimer soon!Warm RegardsAaron

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a lovely stay. The hotel has good amenities and wonderful history with beautiful original features. Only slight negative was our room was very cold and you couldn't increase the temperature.
2023년 12월에 1박 숙박함
답변 제공: Aaron 님, 2024년 2월 11일
Dear Adam,Thank you for feedback regarding your stay with us.I'm glad to hear you had a nice stay with us. I have informed the maintenance team of the heating error in the room you stayed in. We hope to welcome you back to us soon!Warm RegardsAaron

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was a present for my daughter (mini moon) - staff had spent time to prepare the suite with hearts and welcome - superb service. Thank You DeVere team
2023년 12월에 1박 숙박함
답변 제공: Bea 님, 2024년 1월 24일
Dear David,We are so pleased you had a lovely stay with us and hope to welcome you back soon.Best Wishes

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
답변 제공: Bea 님, 2024년 1월 24일
Dear Alexander,Thank you for the great review,We hope to see you at Latimer again soonBest Wishes

2/10 - 너무 별로예요

Adrian

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Liz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel bit noisy in the mews building
Hotel was lovely, noise from doors banging all night annoying , fire doors rattled with every open and close of the door. Bar food not complete meal, breakfast great though.
2023년 12월에 1박 숙박함
답변 제공: Bea 님, 2024년 1월 24일
Dear Liz,Thank you for the feedback. I have passed your comments on to the F & B department.Kind Regards

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Bea 님, 2024년 1월 24일
Dear Christopher,Thank you for the five star rating,We hope to welcome you back to Latimer very soon.Best Wishes

2/10 - 너무 별로예요

Jane

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

4/10 - 별로예요

judith

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was ok , bed comfortable. Shower was terrible, took 15 minutes to get warm water through & when we told them at checkout, we was told it’s an old building !
2023년 11월에 1박 숙박함
답변 제공: Bea 님, 2023년 11월 28일
Dear Judith,Thank you for your feedback. I have passed on your comments to the relevant departments. We are in the process of up dating our heating system so hopefully if you stay with us again you'll be able to enjoy instant hot water.Kind RegardsBernadette Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 11월 13일
Dear Anonymous,I'm glad you enjoyed your stay.We hope to see you again.Many thanks,Jasmine

10/10 - 훌륭해요

Jayne

2023년 11월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 11월 13일
Dear Jayne,Thanks for the great review. I'm glad you enjoyed your stay. We look forward to welcoming you back.Many thanks,Jasmine

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well presented hotel.. lovely room, very comfortable and clean.
2023년 11월에 1박 숙박함
답변 제공: Bea 님, 2023년 11월 28일
Dear James,Thank you the great review. We are delighted you were happy with your room and that you enjoyed your stay.We hope to welcome you back to Latimer very soon.Warm Regards,Bernadette Guest Relations

10/10 - 훌륭해요

Howard

2023년 11월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 11월 13일
Dear Howard,Thanks for the great review.I'm glad you enjoyed your stay and look forward to welcoming you back.Many thanks,Jasmine

6/10 - 괜찮아요

Julia

출장 여행
별로예요: 직원 및 서비스
Not great
Very disappointed with this hotel- room very ordinary Breakfast was terrible and chaotic Almost impossible to contact them by phone Would not return
2023년 10월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 11월 13일
Dear Julia,I'm so sorry that your experience with us was not up to the standard we'd expect. We are always looking for areas to improve as we want every guest to receive five star service so I have passed on your comments to our management team.Many thanks,Jasmine

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean comfortable, staff friendly however short staff in restaurant waiting was 1.5 hours for food which was nice but cold on arrival.
2023년 10월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 10월 30일
Dear Mary,Thanks for the review. I'm so glad you enjoyed your stay with us. I'm sorry that the food took a long time to arrive. I have passed the feedback on to our Food and Beverage manger.Many thanks,Jasmine

10/10 - 훌륭해요

Roc

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a real treat
It was a real treat, after the awful stay I had in the first two days of my trip. I will be back. Great staff and an amazing place.
2023년 10월에 3박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 10월 23일
Dear Roc,Thank you for such a great review. I'm so glad you enjoyed your stay.We look forward to seeing you again.Many thanks,Jasmine

8/10 - 좋아요

Deb

2023년 10월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 10월 23일
Dear Deb,Thanks for the rating.We hope to see you again.Many thanks,Jasmine

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 10월 23일
Dear Sarah,Thanks for leaving a review.We look forward to welcoming you back.Many thanks,Jasmine

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 직원 및 서비스
Ok but not wow
The room rates are ok but food and drink overpriced. Room was very small and hot. Bathroom quite tired.
2023년 8월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 9월 11일
Dear Neil,Thank you for leaving a review. Unfortunately we don't have air conditioning in the bedrooms but there is a fan in every room.Many thanks,Jasmine

10/10 - 훌륭해요

Owain

2023년 8월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 9월 11일
Dear Owain,Thanks for the great review.We look forward to seeing you again.Many thanks,Jasmine

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, comfortable room and good choice for dinner and breakfast. Would stay again.
2023년 8월에 1박 숙박함
답변 제공: Jasmine 님, 2023년 9월 11일
Dear David,Thanks for the 5* review.Glad you enjoyed your stay especially dinner and breakfast.Many thanks,Jasmine

4/10 - 별로예요

Caron

2023년 8월에 1박 숙박함
답변 제공: Jasmine 님, 2023년 9월 11일
Dear Caron,Thank you for leaving a review.We hope to see you again.Many thanks

10/10 - 훌륭해요

Meghan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gorgeous venue for a wedding and romantic stay
Even with the inclusion of a nice fan, the rooms can get hot in the summer. The windows are open, but are difficult to close. I loved the bath in the junior suite! Everything else was fantastic. The staff at the bar and restaurants were top notch!
2023년 8월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 8월 23일
Dear Meghan,It's so glad you enjoyed your stay with us. Thank you for posting some lovely photos. The junior suites are definitely a great place to relax and unwind and I'm glad to hear you found our food and beverage team so helpful.We hope to see you again soon.Many thanks,Jasmine

8/10 - 좋아요

Stagefreight

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 8월 23일
Dear Stagefreight,Thank you for leaving a review. We're glad you enjoyed your stay and hope to see you again soon.Many thanks,Jasmine

10/10 - 훌륭해요

Katrin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 8월 15일
Hi Katrin,Thanks for the great review. We look forward to seeing you again soon.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

David

2023년 8월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 8월 3일
Dear David,Thanks for leaving us such a great review.We look forward to welcoming you back next time you're in the area.Many thanks,Jasmine

8/10 - 좋아요

michael

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 8월 3일
Hi Michael,I'm glad you enjoyed your stay.We hope to see you again soon.Many thanks,Jasmine

8/10 - 좋아요

Mark

2023년 7월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
HI Mark,Thanks for leaving us a review.We hope to see you again soon.Many thanks,JasmineGuest Relations

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi Michael,We hope to see you again soon.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi John,Thanks for the fantastic review.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi Paul,Thank you for the fantastic review.I'm glad you enjoyed your stay.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

Naomi

2023년 7월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi Naomi,Thanks for the fantastic review.We look forward to seeing you again.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Dear Christopher,So glad you enjoyed your stay with us.Many thanks,JasmineGuest Relations

2/10 - 너무 별로예요

James

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi James,I was sorry to read your review. Please get in touch so I can make this up to you.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

Janet

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
De vere Latimer
First rate. Lovely well-kept grounds, smart functional clean room, friendly staff, great spa/pool. Suited my stay for work perfectly.
2023년 6월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 6월 27일
Hi Janet,So glad you enjoyed your stay with us. John, our Head Gardener will be happy to hear that you appreciated his hard work. We hope to welcome you back soon.Many thanks,Jasmine

2/10 - 너무 별로예요

Matt

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very hot day. No fan in room - took over 3 hours and several calls to reception before getting one. room cramped and not enough desk space for laptop. disappointing visit, will not be back
2023년 6월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 6월 27일
Hi Matt,I'm so sorry it took so long for us to get a fan to you. There should be a fan in each room but it seems this time we let you down and I apologise.Many thanks,Jasmine

2/10 - 너무 별로예요

Lee

출장 여행
I left within 3hrs of checking in and drove 4hrs home after trying to call reception 4 times to see if at least a fan was available in the terribly hot room. That also appeared to be in the roof with very poor ventilation (room no 49). Couldn't even discuss at check out as at least 8 people in queue and one poor very polite member of staff on desk who had been the person who also had to chase several people when I arrived at 3.30pm as room wasn't even ready. Really disappointing as looks great online!
2023년 6월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 7월 27일
Hi Lee,I was so sorry to read your review. Please get in touch with me so that we can make this up to you.Many thanks,JasmineGuest Relations

10/10 - 훌륭해요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 6월 27일
Dear Simon,Thank you for the fantastic review. We hope to see you again soon.Many thanks,Jasmine

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Old House with great views.
Receptionist not overly frienfly but efficient. Room was lovely in Old House. 4 out of 5 pumps at the bar werent working!! Surely someone can change s barrel?? Breakfast was good.
2023년 6월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 6월 27일
Hi Christopher,Thank you for leaving us a review. It's good to hear that you enjoyed your breakfast and your lovely room in the Mansion house. I apologise for the availability issues in the bar during your stay. This is something we try to avoid so appreciate your feedback.We hope you'll come and visit again soon.Many thanks,Jasmine

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Really enjoyed staying here. Lovely hotel and staff. And value for money
2023년 6월에 1박 숙박함
답변 제공: Jane, Customer Service 님, 2023년 6월 9일
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

8/10 - 좋아요

Adam

2023년 5월에 2박 숙박함
답변 제공: Jane, Customer Service 님, 2023년 6월 9일
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

8/10 - 좋아요

david

2023년 5월에 1박 숙박함
답변 제공: Jane, Customer Service 님, 2023년 6월 9일
Many thanks for taking the time to leave your feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

6/10 - 괜찮아요

Anne

연인과의 여행
좋아요: 직원 및 서비스
May 24th 2023 to morning of May 25th 2023 - The Room was a decent size and the bed was quite comfortable. The shower area had a issue with the cap near the end of the shower fixture. My Husband and I were trying to enjoy a comfortable Anniversary evening and it was anything but, a noisy table with College kids being rude and obnoxious did not enable us to have our meal in peace. A lot of vicious jokes being made around our special evening, I left the dinning hall almost in tears it was an awful evening. My rating on this particular stay is only at a 5 out of 10. Hubby and I will enjoy a simulated Anniversary Evening at our local Restaurant in Halifax, Nova Scotia, Canada.
2023년 5월에 1박 숙박함
답변 제공: Jane, Customer Service 님, 2023년 6월 9일
Many thanks for taking the time to leave your feedback with regards to your recent visit to Latimer Estate.I am so sorry to hear that you experienced issues with other guests in the restaurant during your stay. I will speak to the Food & Beverage Manager to ensure this does not happen again.I do hope this will not deter you from visiting Latimer again when you are next in the United Kingdom

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend this hotel
Love the location, grounds and age of the main house. Customer service was impeccable. Was able to recover from jetlag and just chill for a couple of days which is exactly what I needed.
2023년 5월에 2박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 5월 15일
Dear Rob,Thank you so much for your fantastic review. Hearing that you found the service here at Latimer 'impeccable' is exactly the kind of feedback we strive for. We hope to see you again soon.Many thanks,

6/10 - 괜찮아요

Mark

2023년 5월에 1박 숙박함
답변 제공: Jasmine, Guest Relations 님, 2023년 5월 15일
Dear Mark,Thank you for rating our hotel. We hope you'll visit again so we can offer you the five-star service I know we are capable of delivering.Many thanks,Jasmine