숙박 시설 정면

더 퀸 앳 체스터 호텔, BW 프리미어 컬렉션 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1010개 이용 후기 중 496개" "
평점 8 - 좋아요. 1010개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 107개" "
평점 4 - 별로예요. 1010개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 40개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Minjeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋지고 룸도 크고 좋았어요
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Elaine 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff were very helpful and the hotel was near the town and station
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Katriona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel that provided great service and welcoming staff. Breakfast was amazing, you felt very safe and well looked after. With the hotel being just outside the station and a short walk from the town, it made my stay easier and more enjoyable. I would happily stay again.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Liz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is undergoing refurbishment work but this didn't affect my stay. The staff were extremely helpful and friendly. Breakfast was of a good standard - crisps, chocolate and water in the room was a nice touch!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Andrea

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked The Queen’s for its traditional features, however that part of the hotel was being renovated, which we were only informed about during online check in! When we arrived and even though I had completed the booking form online, checking in was very slow. There was no information in the rooms, the TV was not set up and took ages to work. We then discovered there was only one restaurant open, where we would eat breakfast as well! And this is where the only “bar” was located. To top this all off I was charged twice for both rooms because of a new computer system, still waiting for my money to be returned. Only good point was they were very good with gluten free options and service, as I am Coeliac.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Was undoing a renovation room was upgraded but seemed smaller had to go all the way around the hotel to find entry through the car park no notification from EXPIDA OR HOTEL as a disabled person was awarded and very poor service and communication

4/10 - 별로예요

Paul

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front staff male with glasses is very rude. On Saturday late evening there was another gentleman with a beard behind the desk and he was very polite. Breakfast staff very polite and efficient, breakfast was good. Hotel was being part refurbished which we were not told about. Took ages to check in, even though 2 people behind desk, only the young female was checking people in. The rude man wasn’t doing much. There was a line of people outside door waiting to check in. Not very professional!
2024년 3월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the third time I’ve stayed at this hotel and it won’t be the last the staff are really friendly and the breakfast is excellent definitely will be coming back again soon
2024년 3월에 2박 숙박함

8/10 - 좋아요

Sally

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

David

2024년 2월에 2박 숙박함

8/10 - 좋아요

Geoff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lounge room was perfect for relaxing. Car parking slightly ott but i suppose to be expected considering its position.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It would have been better to mention in advance about the ongoing works at the property. Fire alarm at night was a minor concern
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Bethan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay as always here.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time that I have stayed in this hotel and absolutely love staying there the staff are amazing and will be be coming back again
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, friendly staff
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Ian

연인과의 여행
좋아요: 편의 시설/서비스
Pleasant stay - dined in Kings Grill - mixed grill was very disappointing, and very slow service - no complaints with breakfast was great with great choice
2023년 12월에 1박 숙박함

8/10 - 좋아요

Phil

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas 23
I stayed for one night Boxing Night last minute as no trains home after a hotel stay elsewhere. It was a nice hotel but not for me generally. The room was lovely and couldn’t fault, but outside of that I felt like I was in a nursing home and I am in my 50’s. The room was in an annex 7 floors up with a broken lift, so not easily accessible. The breakfast was poor, lukewarm, mass produced, canteen style. Unfortunately wouldn’t stay again. On a positive great character hotel, dated but the room I had was modern, amazing bathroom and comfortable.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very convenient for town shops and restaurants inns and amenaties
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

Really poor. When I pay for a hotel stay, I should not expect to feel as if I'm sleeping above a nightclub. The hotel clearly decided to capitalise on lucrative Christmas parties, while charging hotel guests full price for a worse quality of stay. Hotel rammed full of party guests and loud music ongoing until midnight. We really shouldn't be paying full price when the hotel decides to deprioritise being a hotel in order to sell nightclub tickets...
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always have a wonderful stay here Comfortable bed delightful room

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional customer service
I had an interesting experience as I was entering the car park, as someone had deliberately emptied the bottle bin across the entrance as well as two very large bin sacks. As I was attempting to move them, the chef and one of his staff came out of the kitchen and explained to me that a passer by, clearly drunk, had threatened a team member and when challenged, had subsequently caused the damage. The chef, 'Speedy' was very apologetic and ensured that I was compensated for my troubles with several delicious extras in my meal that night. It was exceptional service and he went the extra mile even though he had not caused the trouble I was faced with. Speedy's actions made the stay very memorable for all the right reasons. When I went to my room it was so hot that there was no way I was going to be able to sleep, so the reception staff moved me to a cooler and more suitable room - again very good service.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Cathrine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value
Liked the option of housekeeping or a drinks voucher, great idea for a 2 night stay Room clean but decor very dated and a bit shabby. Very friendly welcome, free map and orientation.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Elaine

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Not bad for one night, however would pick somewhere better next time..
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Hui Yann

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
What a shame
The last time I stayed at this hotel for a family get together, christmas shopping and catch up was 2022, I told myself then never again. The Hotels.com landing page for the hotel lurred me back, showed a bright airy well presented room. Instead we got the same dark dingy room as we had in 2022, Im know thinking this cant go without a mention especially when a tuesday amd wednesday 2 night stay for 2 rooms costs in excess of £339.00 without hotel drinks etc. do the sums on a year. The following items were a disgrace, broken toilet seat - broken bathroom floor tiles - paint coming off the skirting boards - shower head dirty and moldy - no fitted sheet or mattress protector so sheet kept coming loose and we were on the mattress itself - door handles where people push the doors open were dirty, check out above the dirty push brss plate to the revolving door, its black wirh filth! think the cleaning aspect of the place is hoover and dust only, its an absolute shame as it is a beautiful property. Think 2024 we will try other options in Chester.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Kuldeep

가족 여행
Alot of character
Parking cost additional, good location, looking tired in places but good value for charge
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lesley

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful old hotel
Bery welcoming staff, lovely comfortable room, everything you need for a stay. Bar staff made our night very freindly and good fun, they were amazing Staff in restaurant were very helpful lovely breakfast lots of choice.
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Busy hotel. Very convenient for station but town centre walkable too. Noisy parties both nights we stayed but may be quieter when it’s not Xmas season.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Stuart

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stuart’s nightmare stay!
Not a pleasant stay, a room with 10 electrical sockets and 2 work, only 1 ceiling light working in the bathroom, reported to reception, no update until I pestered, offered an extension lead! Asked where the fitness suite was, closed for refurb until 2024, that wasn’t mentioned on booking my stay. Went to the bar for food, greeted by a female bar member who looked at me and said “Yes mate”! Couldn’t even advise if they could supply me a meal as the kitchen closed in 30 minutes, I left and went elsewhere!. Couldn’t wait to check out, won’t be returning.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Bennie

2023년 11월에 3박 숙박함

4/10 - 별로예요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nightmare
A disaster from the start, booked queens hotel but was located in kings,had to walk length of building to get to lift as only one working, then had to walk up one flight, room was cold bathroom very cold towel rail not working extraction fan not working, fire alarm went off after just got to sleep, then had to walk down 3 flights of stairs to exit building and we are elderly disabled people, stood outside in cold only to be told false alarm. Then to finish off the stay, in the morning we couldn’t use the lift to get down to the ground floor as there was a conference booked so we had to walk down stairs again with our suitcase. And track once again to main hotel reception. On the plus side the breakfast was good and the staff were very friendly except for the restaurant manager who was rather abrupt and didn’t seem to have many people skills Finally, when I booked it said parking available but didn’t mention it was in a privately owned park and was £12 a day. The last time I stayed here it was a feathers group hotel red carpet at entrance and man on door in uniform and top hat with a very warm welcome also free parking at rear for guests I will definitely not be staying here again!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was a good experience, would definitely stay again
2023년 12월에 1박 숙박함

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Queens Chester stay
Really helpful staff. Stayed in the old main building on this visit and the room wasnt as nice as the newer room we had on a previous visit. The Waiting Room bar could do with a refurb but mostly the hotel is really nice and convenient from the trains
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Queen @ Chester
Lovely stay this time, very helpful and informative checkin/out staff Immaculate silver service Marvellous Kings grill meal Tasty breakfast with lots of choice A bit pricey but you get what you for so well worth it
2023년 11월에 2박 숙박함

8/10 - 좋아요

Vera

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ruth

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and convenient for transport, easy access to the city.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

WILLIAM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed there before the revamp and it is much improved, all staff we spoke to were excellent. Would recommend very highly!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Catherine

2023년 11월에 1박 숙박함

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함