2/10 - 너무 별로예요
Emma
아이를 동반한 가족 여행
2024년 4월 24일
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not waste your money staying here! There are so many lovely hotels round about that are just as central. We have stayed here before 5 years ago hence booked again. This hotel has went way down hill since then! No pram access so had to bump a twin pram up 15-20 steps. No offer of help from reception - he was actually lying back with his feet up when we went in to ask if other access for us. Was so arrogant and unhelpful. We were staying for 3 nights to be told breakfast was cancelled on our last morning as not enough people staying in the hotel - I explained we had two toddlers and the reason we had booked breakfast was for the easiness with them - wasn’t interested not even an apology. He should not be working in customer service! Clean towels dropped off daily - no dirty ones collected so by the end of the stay we had 16 dirty towels lying in our bedroom. Rooms weren’t cleaned. Bins not emptied daily. The rooftop bar was closed two out of 3 nights we were there. Just overall so so disappointing.
Emma
2024년 4월에 3박 숙박함