BBQ/피크닉 공간

캔들우드 스위트 샤이엔, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 270개 이용 후기 중 151개" "
평점 8 - 좋아요. 270개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 26개" "
평점 4 - 별로예요. 270개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 8개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

8/10 - 좋아요

Sheri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My employees were traving for work and they said this property worked great. Thy said that there was enough parking for the big truck.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick Trip To Watch The Pokes
Front desk was super friendly and helpful. The room was very spacious and clean. The bed was very comfortable. And best part was it was affordable!! We would definitely stay here again. We went to the UW football game and drove over after. Fun trip!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jamie M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean! Friendly front desk, complimentary laundry is a great perk!
2023년 10월에 1박 숙박함
답변 제공: Michele F 님, 2023년 10월 9일
Dear Jamie M:Thank you for the great feedback from your stay here with us. I can say that the free guest laundry is a great perk too. Traveling you don't realize what a nice convenience it is to do your laundry and not get charged an arm and a leg per load. I am so happy to see a guest compliment about this, thank you so much! Hope you have a great day! Thank you again Jamie.

10/10 - 훌륭해요

Leeann

연인과의 여행
좋아요: 편의 시설/서비스
Our room was very clean… the employee’s were very pleasant.
2023년 9월에 1박 숙박함
답변 제공: Michele F 님, 2023년 10월 9일
Dear Leeann:Thank you for the feedback from your stay with us recently. We appreciate the great words you said about us. I have excellent people that love to help and assist the guests. With out you all we canot do what we love and we know we have the best guests that choose us. Thank you for the amazing feedback, we thankyou so much and we hope you had a wonderful trip. Thank you again Leeann, you are amazing!

10/10 - 훌륭해요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff very friendly and helpful with questions. Very clean spacious rooms. Would definitely stay here again
2023년 9월에 1박 숙박함
답변 제공: Michele F 님, 2023년 10월 9일
Thank you Judy!I am so happy to hear that the staff made your stay better. I am quite fond of them too and I always think that was because I was biased on that. To hear my guests say this is like music to my ears and I can never get tired of hearing that. Thank you! We are thankful for all of our amazing guests that stay here, we cannot thank you enough. Have an excellent day Judy! Thank you again.

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely recommend
Bed was comfy. Room was clean, shower was hot, good water pressure. Staff was awesome, very friendly and helpful! Well worth the money, will definitely stay here when I come back to visit my son!!
2023년 9월에 3박 숙박함
답변 제공: Michele F 님, 2023년 10월 9일
Laurie, Thank you so much for the kind words. I am so happy we could give you the accomodations you needed while visiting your family! We absolutely cannot wait to see you again. Thank you for the feedback, I know the staff loves to hear that the guests are happy especially with them, they are great and I always love to read that our guests feel the same way about them that I do! Thank you for the feedback and we hope you have a wonderful day!

8/10 - 좋아요

Brian

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was good. Roomy. The one thing that I didn't expect was the cost of having a pet. The Staff explained there was a cost for a pet but never told me how much. So I shocked when I got the bill. Oh and they bill you daily for the pet.
2023년 8월에 4박 숙박함
답변 제공: Michele F 님, 2023년 10월 9일
Brian, thank you for the feedback. I am sorry, did you get charged daily for a pet fee?! If you can please call me at the hotel itself I would love to fix that for you as we charge a one time fee for the pets. It all varies on length of stay but we only have one charge. Please feel free to rech out as I would love to make that right with you. Thank you again for your feedback Brian.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice plade
Love the kitchenettes
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Max

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great area.
AC didn’t seem to be blowing cold.
2023년 8월에 1박 숙박함
답변 제공: Michele F 님, 2023년 8월 3일
Dear Max,I am so sorry to hear that. I will look into which room so we can get that fixed asap. Thank you for letting us know. Thank you for the great review we do appreciate youand we hope you had fun during Cheyenne Frontier Days!

8/10 - 좋아요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Ice maker in the room’s refrigerator did not work and the property did not have an ice machine. Limited kitchen supplies.friendly staff.
2023년 7월에 2박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
I am sorry to hear about the ice maker. If you are running into that issue let us know we would have happily found a way to get that going for you or moved, you to another room. Unfortunately, we miss things like that or we find out when our guests try to use them. We want you all to have the experience you deserve, so please let us know you we can make sure you get all you expected. Thank you for the great feedback and I hope you are having a fantastic summer you deserve it!

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn't have been easier or better for the money. A great value.
2023년 7월에 1박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
Dennis, you are a rockstar and we are happy that we made your stay! Hoping you have the best summer and have fun in the sun. Thank you for choosing us!

10/10 - 훌륭해요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My husband is in a wheelchair and our handicap room was large and spacious. We were not expecting a full size fridge, dishwasher and cooktop but it was great. The roll in shower was big and comfortable. Our only minor complaint is that the bed was too tall for my husband to easily get in and out. But otherwise the bed was very comfortable.
2023년 7월에 3박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
Thank you Pam! I am first going to say that we are happy that you had the room you needed for your stay. I am sorry about the issues with the bed height! I never thought of this on there, I will be looking into what we can do and emailing IHG to talk about the height standards being adjusted for the ADA rooms. Thank you for bringing it up.Have a wonderful summer!

6/10 - 괜찮아요

Daniel 님, Chico

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No breakfast and horrible coffee was disappointing. Also, $35 fee for a dog is pretty ridiculous.
2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
Thank you, Daniel, for your feedback. I am sorry to hear that you did not enjoy your stay here with us. Unfortunately, we are one of few brands that do not have a complementary breakfast, maybe in the future IHG will re-brand and make that in there. We do have an extended stay similar to us and a Holiday Inn Express that has all that, I do recommend that you look into this as is may be the right brand for you. I understand we are not for everyone and this is okay, we just hope you find the right accommodations for you. As this is more important. I am happy you gave us a chance during your travels and we hope you the best for the summer and in your trip. Also, I will bring up the coffee to IHG maybe we can rebrand. I understand we all have different coffee preferences, so thank you for giving us your thoughts on this too. Thank you again and hope you have the best summer ever.

10/10 - 훌륭해요

Deborah

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
Thank you, Deborah, we couldn't do it without amazing guests like you!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Polite, courteous ... western hospitality
2023년 6월에 2박 숙박함
답변 제공: Michele F 님, 2023년 7월 14일
Thank you Eric! With Cheyenne Frontier Days we are so happy to hear that! We are lucky to have the most amazing guests that walk through our doors and we are ecstatic that you choose us! Have a wonderful summer Eric!

10/10 - 훌륭해요

Misty

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 20일
Thank you Misty! We appreciate you taking a moment to let us know how your recent stay was here with us! We cannot express how much we appreciate you. Thank you for being our guest and we hope that you have a rockstar summer like yourself!

10/10 - 훌륭해요

Victoria

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 20일
Thank you Victoria for the wonderful feedback from your recent stay here with us! We appreciate you taking the time to review us, this means a lot to us here at the hotel. Hope you are having a safe an wonderful summer so far.

10/10 - 훌륭해요

Theresa

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 19일
Thank you Theresa for the wonderful feedback from your recent stay! We could not be happier that we were able to give you the lodging you needed on your travels. This means a lot to us here and we thank you for taking the time to let us know!

2/10 - 너무 별로예요

Melisa

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 19일
I am sorry that we could not meet your needs and expectations from your recent stay here with us.

10/10 - 훌륭해요

Victoria

2023년 6월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 19일
Thank you Victoria! This is wonderful to see as we strive on making our guests happy, and we are so happy that we could mke your stay great! Thank you again.

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Michele F 님, 2023년 6월 19일
Thank you for the excellent feedback! We are ecstatic that we were up to your expectations. This review made our day, thank you again and we hope you have an wonderful summer!

6/10 - 괜찮아요

Zach

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Everything was great about the property except that the beds are extremely firm. If you don’t like a firm bed I would pass on this place. Didn’t get much sleep.. I’m a stomach sleeper and the mattress hurt my rib cage and face.
2023년 5월에 1박 숙박함
답변 제공: Michele F 님, 2023년 6월 19일
I am truly sorry that our beds were not comfortable for your stay. I truly hope that you had a wonderful rest of your trip afterwards. We may not be the hotel that mad your trip but we want to know that our guests dtill had a wonderful time during their travels.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love everything about it, keep uo the good work.
2023년 3월에 1박 숙박함

8/10 - 좋아요

MalaDonn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

Esther

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very close to the ice arena that we were at all weekend.
2023년 2월에 2박 숙박함
답변 제공: Michele F 님, 2023년 2월 13일
Thank you Esther we apprecite the time you took to tell us your experiance here with us. We re happy that we could the the place that ws close to the area you were here in town for. The ice rink is fun and we precite you for choosing us. Thank you again

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Michele F 님, 2023년 2월 13일
Thank you for the feedback, we appreciate the time you took to give feedback. Thank you again

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time at a Candlewood Suites, and we were pleasantly surprised by it. The room was in excellent condition, modern and clean, and the little kitchen area with its electric 2-burner unit was great, letting us easily cook simple meals. The bed was very comfortable. We will be watching for Candlewoods in our future travels!
답변 제공: Michele F 님, 2023년 2월 13일
Thank you Jeffrey,I ws not aware of the Candlewood brand before I started working for IHG. I know we re not most travelers idel stop with the kitchens and no extras like poopl or brekfast. Although we do have the space in the rooms and when you can make a good homemade meal instead of the going out, I love it. I am so happy to see that you have found our brand and you will be looking for them more. You are amazing and I thank you! Have wonderful travels Jeffrey! We hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Michele 님, 2022년 12월 21일
Thank you for the great feedback!

10/10 - 훌륭해요

Juan

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Michele 님, 2022년 12월 21일
Thank you Joe! Have an amazing day

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, spacious and comfortable room
The room was spacious and comfortable. The front desk staff were very friendly. The mirror outside the bathroom and the window (badly smudged) were not cleaned. The housekeeper's cart one morning was VERY loud and squeaky. That same housekeeper had her music playing loudly and was singing to it. The bed was too high for short people to get into. An extra fork, spoon, and knife or two would have been nice.
2022년 11월에 3박 숙박함
답변 제공: Michele 님, 2022년 12월 21일
I am sorry we missed a few things during your stay. Anytime we mess up please don't ever be afraid to come down and let us know. We will always be happy to come back and fix any issues or provide what we missed. We understand that we miss things and we do want our guests to have all they need for their stay. Thank you again!

10/10 - 훌륭해요

Kelly

2022년 10월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 27일
Thank you for the fantastic feedback, we always enjoy seeing that our guests enjoyed their stay! Hope you have an amazing rest of your day.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and fast check in, clean hotel and room. Comfortable bed and pillows.
2022년 10월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 27일
Thank you for giving us feedback from your stay here with us. All your words are music to our ears! We are beyond ecstatic that you had the right service and your needs were met. Thank you for being our guest!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 27일
Thank you for the excellent feedback on your recent stay here with us. We do appreciate the time you took to let us know how we are doing! This means a lot to us. Thank you again.

4/10 - 별로예요

Alque

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함
답변 제공: Michele F 님, 2022년 10월 30일
Alque,Sorry we did not meet your needs or expectations on your recent stay here with us. We hope you have a wonderful weekend.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My family was in town for a 3 night visit! This hotel was prefect. Clean beds were comfortable.
2022년 10월에 3박 숙박함
답변 제공: Michele 님, 2022년 10월 27일
Thank you for the great feedback from your stay! Nothing means more to us than to give our guess a clean and great room. Hope you and your family had a wonderful trip!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Michele F 님, 2022년 10월 30일
Thank you for the wonderful feed back we appreciate that we can meet our guests needs and wants. We are hoping that you have a wonderful rest of you weekend.

10/10 - 훌륭해요

Mike

2022년 9월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 12일
Thank you Mike for the great feedback.

10/10 - 훌륭해요

Charlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 12일
Thank you Charlene for the feedback from your stay here with us.

10/10 - 훌륭해요

Bryn

2022년 9월에 1박 숙박함

8/10 - 좋아요

Vickie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comode would not stop running had to fix everytime comode was flushed...we were there 1 night so didnt report.
2022년 8월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 12일
Thank you Vickie, I am sorry you had issues while you were here. If you have any issues like that I know you feel as though you were only here one night but we would have been happy to have that fixed for you while you were here. One night is still important to us. Thank you again and sorry for the late reply on this.

6/10 - 괜찮아요

Crystal

가족 여행
별로예요: 청결 상태
2022년 8월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 12일
Thank you for the time youtook to give us your feedback.

2/10 - 너무 별로예요

Kin Ping

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
$50 pet fees not expected from cheap hotel
2022년 8월에 1박 숙박함
답변 제공: Michele 님, 2022년 10월 12일
Thank you for the feedback on this. I am truly sorry our hotel did not meet your standards. We do have pet fees that start off at 35 plus taxes. This is due to the extra cleaning we have to do for the next guest that comes in. I hope that you will find the brnd that suits you and your needs. Hve a wonderful day King Pin.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Large rooms. Excellent hotel
2022년 8월에 1박 숙박함

8/10 - 좋아요

Sue

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

Pamela 님, Overland park

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Judith

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Kymberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함