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슈어스테이 플러스 호텔 바이 베스트 웨스턴 샤이엔 여행 후기

2.5 out of 5
슈어스테이 플러스 호텔 바이 베스트 웨스턴 샤이엔
1781 Fleischli Pkwy, Cheyenne, WY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 506개" "
평점 8 - 좋아요. 1002개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 92개" "
평점 4 - 별로예요. 1002개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 44개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Joni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and breakfast.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were a little dated and smaller but clean. There were plenty of plugs for devices. The breakfast was similier to all other hotels but they had fresh strawberries and whip cream for the waffles which was nice.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Tonya 님, Layton

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
I was taken to the hospital by ambulance while staying in Cheyenne. We originally were only going to stay one night. When I was admitted to the hospital my husband asked if we could extend our stay for him and our 2 & 4 year old daughter while I was in the hospital. They refused due to us using Expedia and informed us they were all of a sudden full. Horrible experience! I would highly recommend the Red Lion though. Wonderful people, very accommodating.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was short and not convenient for taller people with lower leg issues to get up from and there were no handles to assist. My room had a poorly sealed window which I could hear the interstate traffic and wind coming through it, but they are reportedly replacing the windows during the renovation. Otherwise it was great! Breakfast was great as well and made fresh.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cindy

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were very friendly and everything was clean and it was supper quiet and breakfast was great! All staff was amazing thank you so much will stay again!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sherry 님, Riverton

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We were on the second floor. The window faced the north and the hotel was located next to an interstate, the semi trucks were pretty loud and noisy. The wind was blowing and the window couldn’t close properly. The wind howled through that improperly closed window as well. The bathroom linoleum was worn and the floor was warped. The breakfast was great!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints other than breakfast ending at 9, it would be really nice if they could extend it to 10 since check out is at 11.

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
1night stay
We arrived & the computers were down so we did not get a key to our room right away. They did upgrade us to a suite. The couch & chair in the suite were very uncomfortable. The couch fold away seemed to be broke. The bed was very firm so we did not sleep the best. Breakfast was good. Staff was friendly.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jamison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly & helpful staff. Great breakfast.

8/10 - 좋아요

Lee 님, Rye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Maya

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not quite was I expected, but we felt safe and eventaully slept comfortably. We were supposed to receive a bottle of wine upon check-in, but they didn't have any. They offered me a bottle of water in place of it, but the biggest let down was the facility is quite rundown. All the furniture shows lots of wear and tear. The upholstery is breaking down and fraying on the furniture in the dining area. The stain and finish on the bedroom furniture has worn off and is heavily scratched up. They are planning a renovation which was already underway on the third floor. None of the reviews I read mentioned the rough state everything was in or about the renovations. There was a major problem with the sheets on one of the beds in our room. I think they used too much bleach or some other chemical in the laundering process and didn't get it all out. The sheets were literally burning my skin. I thought we might have to find another hotel at one point, but then we decided to see if the sheets on the second bed in the room were the same, and they were fine, so we were able to sleep comfortably after that. ON positve note, the staff was friendly, but I would not be likely to stay there again. The breakfast area was very clean adequate but not what we have come to expect of Best Western lately.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kathleen

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
All was good. Check in smooth. Room nice, pool nice. Problem came later. I have sleep apnea and use CPAP. Not much sleep as it is. So I'm sleeping and 11:00pm the phone rings. I wake startled, trying to figure out where machine is, only to be told check in agent forgot to have me sign a check in form. Really? This couldn't wait til morning. Very little sleep after that. Then when I went down to sign, clerk was very rude.
2024년 1월에 1박 숙박함

8/10 - 좋아요

shoddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms were clean and front desk staff outstanding.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
The service and room was amazing I’ll stay there every time I’m in town now!
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Patricia

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was decent for the price. It did not have WiFi in the rooms but this wasn’t conveyed to us until after I called the front desk and told it wouldn’t be repaired until 6 days after our stay. We ended up leaving.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Carrie

가족 여행
별로예요: 숙박 시설 상태 및 시설
No wifi. Pool empty. 3rd floor closed off w plastic like a crime scene
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Eric

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entered lobby and was greeted by a very pleasant woman as she walked by. When I got to the front desk the attendant didn’t greet me or even bother standing from her chair while staring at her computer or phone. She said nothing other than there’s be a $50 refundable hold for incidentals. She didn’t say anything else other than pointing me to the elevator and told me the room number. She didn’t tell me the pool was closed that the Wi-Fi wasn’t working nor that the phone lines were down in my room.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Clean 1980's decore
Room was very clean, but outdated and furniture warn and needing replacement.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Eryn

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was rude. Tried to call before reservation to confirm pool and hot tub were opened and was not answered, not in service.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

stephen 님, walla walla

연인과의 여행
Average property. Extremely overpriced for the area.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice beds, clean, excellent breakfast! Friendly service!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Stain hall carpeting, internet didn’t work, limited service. Obviously Great Western doesn’t care for this property.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Lauren

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A good decent property.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sandra L

2023년 9월에 1박 숙박함

8/10 - 좋아요

Jamie

2023년 9월에 4박 숙박함

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pool and hot tub perfect after long day on the road...great selection of breakfast items...will definitely stay here again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jeanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and staff were great. My experience using Expedia was NOT. I pay Expedia then Expedia pays the hotel. Well Expedia card DECLINED. Embarrassing, then had to pay again using my card, contacted Expedia to refund me. This took alot of time and hassle I shouldn't have had to do. Will also take around 7 days to get my money back and make sure that I do.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

Cassie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It was a great place to stay.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Sarah

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very rude. Wi-Fi not working, room super dated. Dirty carpet. Microwave didn’t work.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Clifford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not in the best of condition. Still all right fir over night stay.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedrooms super clean and staff was excellent in every way it was great stay!!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Larry 님, Colstrip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was clean, quiet and not far from downtown.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Internet was down when arrived but got fixed the next day. Friendly staff, good breakfast,
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Vivian

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Quiet location, even off the interstate!
2023년 9월에 1박 숙박함

8/10 - 좋아요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Julie

가족 여행
They cancelled my reservation and blamed it on Expedia but I was never notified by Expedia and the active reservation remained in my app. Additionally, Expedia asked me to rate them, assuming I stayed there. I asked the staff clerk to email me the cancellation notice from Expedia and she didn’t. I think they wanted to charge twice as much because I had a good price due to booking early and it was a football weekend. We had to drive 40 miles to find another available hotel. It’s also quite rundown just from the looks of the place. Probably a blessing in disguise we didn’t stay there.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place has wonderful staff. However, no internet in our room was a big disappointment.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Keith

Friendly staff
2023년 8월에 1박 숙박함

4/10 - 별로예요

jason

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was not in good shape. Staff was fantastic, and breakfast was OK. Water stains on ceiling, damaged furniture, and poor room condition.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Kyle

출장 여행, 가족 여행
I definitely feel like I was scammed. The pictures don’t even look like the same hotel so I’m guessing they’re from a different property. I could have booked the La Quinta for $40 less and stayed at a nicer place. Oh, and the Wi-Fi doesn’t even work. Definitely will not be staying at anything associated with Best Western again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Cam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함

8/10 - 좋아요

Cherri

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
The property seemed to be under renovation. the entire third floor was blocked off. The staff itself was very nice. the rooms could have been cleaner, sunflower seeds on carpet.
2023년 8월에 1박 숙박함

8/10 - 좋아요

John

2023년 8월에 1박 숙박함

4/10 - 별로예요

Ryan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd time staying here. Had forgotten how bad it was. Online reviews are misleading. Spend the extra $20 for somewhere nicer.
2023년 8월에 1박 숙박함