We could not reach the hotel by calling, indeed!
We had got an emergency in traveling from border area to Chiang Rai, trying to call them many times but hopeless, finally the hotel called us by another number around 7:30 PM whether we would stay or not.
We arrived there around 8 PM, with their complain for our late arrival, no assistance in contact to vehicle rent. Fine!
Not bad for their hidden area in Chiang rai without motorbike, at least they can lend you some bicycles...
Noisy chit-chat of the other customer who left the hotel early and following with their servants in the early morning, can't sleep tight at all!
One benefit of this hotel was the another reception guys in the next day, lend us bicylces for all day long, and providing assistances to us for traveling to the bus station.