스위트, 킹사이즈침대 1개, 금연, 분사식 욕조 | 이집트산 면 시트, 고급 침구, 오리/거위털 이불, 필로우탑 침대

베스트 웨스턴 오크브룩 인 여행 후기

2.5 out of 5
베스트 웨스턴 오크브룩 인
669 Pasquinelli Drive, Westmont, IL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 388개" "
평점 8 - 좋아요. 1003개 이용 후기 중 324개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 132개" "
평점 4 - 별로예요. 1003개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 68개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

jisoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시카고에서 하루밤
편안하고 좋았습니다.
2021년 7월에 1박 숙박함
답변 제공: Umesh 님, 2021년 7월 17일
안녕하세요, 정말 고맙습니다. 곧 다시 오실 수 있기를 바랍니다.

10/10 - 훌륭해요

Cho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잘 지냈어요
2019년 11월에 5박 숙박함
답변 제공: Umesh 님, 2019년 12월 4일
Dear valuable guest, Thank you for your valuable comment, we hope you're well and we look forward to your future stay with us! Thank you for your rating and we thank you for choosing our Best Western PLUS Oakbrook inn.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 숙소
객실과 시설은 비교적 청결한 편이지만 도심에서 다소 떨어져 있는 것이 아쉬움
2019년 9월에 1박 숙박함
답변 제공: Umesh 님, 2019년 11월 14일
Dear valuable guest, Thank you for your feedback in regarding to your stay with us. We hope you will visit us again in the future. Thank you for your business with us!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
청결 및 관리 개선 필요
청소 상태는 개선이 됐으면 좋겠어요 슬리퍼, 칫솔은 제공되지 않습니다 조식 오물렛은 좋았어요
2019년 8월에 12박 숙박함

8/10 - 좋아요

Dongsook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Umesh 님, 2018년 11월 20일
Dear valuable guest, Thank you so much for choosing us for your recent stay! We highly value your business with us and we hope to exceed your satisfaction 100% of your future stays!

6/10 - 괜찮아요

실제 이용하신 고객

The room is clean but there are some problems
The King bedroom is located underground ..so, be careful to make an reservation. Fortunately I changed room at the 1st floor. The breakfast provided by the hotel is not so good. However, some places to eat and shopping malls are nearby. The room is clean but the amenities is not enough and supplemented
2018년 9월에 5박 숙박함

8/10 - 좋아요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great employees, very friendly and they care. Hotel is dated but they are trying
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Patricia 님, Saugatuck

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Easy access to Oakbrook mall and the highway. Quiet. Wonderful breakfast.
2024년 3월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 14일
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Tekisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The vintage style spacious rooms with buffet style breakfast and excellent service to ensure a memorable stay. Thank you, Best Western - Oak Brook!
2024년 3월에 2박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 13일
Dear Tekisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Carlos

Been almost a week and still waiting to get my 50 dollar deposit back from the hotel
2024년 3월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 12일
Dear Carlos,We sincerely apologize for not meeting your expectations at Best Western Oakbrook Inn. We've released your security deposit, but refunds may take 3-5 business days for credit card and 5-10 business days Debit card.We value your feedback and will use it to improve our guest experience.

10/10 - 훌륭해요

L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 10일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스
They are always friendly and they cook you an omelette!
2024년 3월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 9일
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Mathew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I showed up trailing a Corvette and the staff allowed me to take parking directly out front of the hotel. I was however assaulted that night on the streets walking back from the RiV. The night staff helped me get medical care and kept an eye on me while i gathered my self together. Thanks to all at the Graduate
2024년 3월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 5일
Dear Mathew,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed at this property at least 7-8 days this year. It is clean, quiet, not too pricey and staff is friendly and helpful. Basic needs are met and they have breakfast. I will continue to stay when I am in town.
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 3월 1일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Latanza

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff were extremely helpful and pleasant!
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn. 님, 2024년 2월 29일
Dear Latanza,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy, convenient and exactly as described. Close to everything you need.
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 28일
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 - 별로예요

Joshua

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water pressure hair all over the bathroom towels. Outlets taped to the walls and falling out no overhead lighting in the rooms poor front desk services
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 27일
Dear Joshua,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 - 좋아요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 27일
Dear Erika,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

GILBERT

좋아요: 직원 및 서비스
Breakfast included is convenient.
2024년 2월에 12박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 25일
Dear Gilbert,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

2/10 - 너무 별로예요

marquita 님, chicago

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel needs to be exterminated and renovated
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 22일
Dear Marquita, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

Semaj

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 19일
Dear Semaj,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Phommachanh

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and good breakfast.
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 18일
Dear Phommachanh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Britinei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay here over the weekend. The jacuzzi suite was the perfect touch. The staff was very pleasant and the made to order omelet stations for breakfast was amazing. I will definitely be returning
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 16일
Dear Britinei,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Almuez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 14일
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Almuez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 14일
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 - 별로예요

Claudia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty room. Noisy and rude front desk staff. And the $50 deposit still hasn’t been returned to me! Stay away from this place
2024년 2월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 12일
Dear Claudia, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

4/10 - 별로예요

Hailey

2024년 2월에 3박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 2월 13일
Dear Hailey,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

6/10 - 괜찮아요

Irfan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is not clean and it needs renovation
2024년 1월에 2박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 30일
Dear Irfan,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

moe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was happy with this experience. Everything was clean and smelled good. There was shampoo and soap. I liked this
2024년 1월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 29일
Dear Moe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 1월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 21일
Dear Julie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

david

2024년 1월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 18일
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Rami

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 16일
Dear Rami,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Agustin

연인과의 여행
It was ok kinda outdated but the highlight was the mouse that kept trying to get into our room from under the door scared the hell out of my girl luckily I was able to lay a towel down infront of door and discouraged him from trying to get in
2024년 1월에 2박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 15일
Dear Agustin,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 - 좋아요

Alexia

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 5일
Dear Alexia,,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

Marilyn 님, Florissant

연인과의 여행
좋아요: 직원 및 서비스
The property was nice and clean until I made it to my room. In their bathroom I was greeted by a light skin roach, crawling up the wall. I immediately informed the front desk. He was nice and polite and refunded me. The money for my room.
2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 5일
Dear Marilyn,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to rest and enjoy. Tv réception was not good tho négligeable
2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 5일
Dear Donald,,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

Orlandis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 5일
Dear Orlandis,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and kind. The room was extremely clean and comfortable. Would stay here again!
2023년 12월에 2박 숙박함
답변 제공: Bestwestern Oakbrook Inn 님, 2023년 12월 27일
Dear Mary,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

Michael

2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2024년 1월 15일
Dear Michael,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Grafton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Bestwestern Oakbrook Inn 님, 2023년 12월 22일
Dear Grafton,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 - 좋아요

Roxane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The omelet bar was unique and a tasty treat.
2023년 12월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2023년 12월 22일
Dear Roxane,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay

6/10 - 괜찮아요

JEFFREY 님, Madison

연인과의 여행
별로예요: 청결 상태
Stuck in a basement room ?
2023년 10월에 1박 숙박함
답변 제공: Rohan Patel 님, 2023년 12월 12일
Dear Jeffrey,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 - 좋아요

Charmaine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the jacuzzi suits!
2023년 12월에 1박 숙박함
답변 제공: Bestwestern Oakbrook Inn 님, 2023년 12월 22일
Dear Charmaine,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

4/10 - 별로예요

Val

2023년 12월에 3박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2023년 12월 30일
Dear Val,,We are sorry for not fulfilling the upmost service during your stay with us at Bestwestern Oakbrookinn. If you have any suggestions for improvement please let us know so we can create a better experience for our future guests. Thank you and hope you have a wonderful year.

10/10 - 훌륭해요

Essance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay the stuff was friendly and room were clean.
2023년 12월에 1박 숙박함
답변 제공: Krishna 님, 2023년 12월 5일
Dear Essance,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

Jason

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location was quick and easy access right off the highway. Quiet and clean with a great breakfast each morning. I would recommend anyone to stay here. Best!
2023년 11월에 2박 숙박함
답변 제공: Krishna 님, 2023년 12월 4일
Dear JasonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful customer service
2023년 11월에 1박 숙박함
답변 제공: Krishna 님, 2023년 11월 28일
Dear Sergio,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Charles Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Krishna 님, 2023년 11월 28일
Dear Charles,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Judith Anne

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We were a bit surprised, given the area (near Oak Brook, upscale properties and respectable businesses), that the hotel was poorly maintained, mostly in the level of cleanliness. There was hair in the bathtub and on my bath towel, and the floors were not clean. Thank God the bedsheets appeared to be clean. When we arrived, the window was wide open -- in 40-degree weather. Finally, the breakfast was overrated in the comments we read: little variety mediocre omelet station. (Not the cook -- she did a great job; but the omelet options were minimal.) No complaints, however, about service, location, safety or general condition of room with the exception of lack of cleanliness.
2023년 11월에 1박 숙박함
답변 제공: Krishna 님, 2023년 11월 28일
Dear Judith,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 - 훌륭해요

JAMES

Enjoyed spending the night here. Nice place
2023년 11월에 1박 숙박함
답변 제공: Best Western Oakbrook Inn 님, 2023년 11월 16일
Dear James,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.