숙박 시설 정면

시카고 메리어트 오크 브룩 여행 후기

3.5 out of 5
시카고 메리어트 오크 브룩
1401 W 22nd St, Oak Brook, IL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 470개" "
평점 8 - 좋아요. 1000개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 125개" "
평점 4 - 별로예요. 1000개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

SeungKeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장후기
청결한 객실 아침식사도 훌륭하며 오크브룩 아웃렛과도 인접하여 쇼핑하기 좋음 시카고 다운타운까지는 차로 30분정도 소요됨 지하에 헬스장도 사용하기 좋음

8/10 - 좋아요

Bijaya 님, Macomb Twp

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Service was good. Checkin and facility briefing was lot to digest.
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Bijaya,Thank you so much for your review and rating! It's always our goal to provide exceptional service and a comfortable experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Thomas,We are glad you had a wonderful stay. Thank you for choosing us, and we look forward to hosting you again soon!

10/10 - 훌륭해요

Ayotunde

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall experience was great, but the hotel facilitator 'Expedia' wasn't as flexible as bookings.com, so this will def be the first and last time I use Expedia to make and future reservations. Thanks.
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Ayotunde,Thank you so much for taking the time to rate your stay and share your positive feedback. We are thrilled that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 12일
Hi Paul,Thank you for your perfect rating! We strive to provide exceptional service and amenities to all our guests, and we are glad we were able to do that during your stay. If there's anything specific you enjoyed during your stay, or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back soon!

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food at the bar was surprisingly good.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 17일
Hi Stephen,We're thrilled to hear that you enjoyed the food at our bar! Our culinary team takes great pride in crafting delicious dishes using high-quality ingredients, and it's rewarding to know that their efforts were appreciated. We strive to provide exceptional dining experiences for all our guests, and your positive feedback serves as validation of our commitment to quality. Thank you for choosing to dine with us, and we look forward to welcoming you back for more delightful culinary experiences in the future.

8/10 - 좋아요

Leigh 님, Glen Ellyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed at numerous properties in Oakbrook and this is my far my favorite for the money. It’s a solid hotel.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 11일
Hi Leigh,We're thrilled to hear that you found our hotel to be your favorite among the properties in Oakbrook, especially considering its value for the money. Providing a solid experience is at the core of what we aim for, and it's rewarding to know that we've met your expectations. Your positive feedback motivates us to continue delivering exceptional service and accommodations to all our guests. We hope to have the pleasure of welcoming you back on your next visit to Oakbrook.

2/10 - 너무 별로예요

Robert 님, Bettendorf

2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 21일
Hi Robert,We appreciate you for choosing us for your accommodation needs. Your satisfaction is our utmost priority, and we are dedicated to continuously improving our services to ensure each guest has a memorable and enjoyable stay. If there's anything specific that you believe we could have done better or any issues that you encountered during your stay, please don't hesitate to share them with us. Your insights are incredibly valuable to us, and we are committed to addressing any concerns you may have had. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.

10/10 - 훌륭해요

Max

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 5일
Hi Max,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

James 님, Arlington Heights

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 3일
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 - 좋아요

Christian

2024년 1월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 24일
Hi Christian,Thank you for your high rating and for choosing us for your accommodation needs. We hope to welcome you back soon with our continuous improvements to our services and amenities for our guest's satisfaction. Please have a safe travel to your next destination!

6/10 - 괜찮아요

Michelle 님, River Forest

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 30일
Hi Michelle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

james

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great staff
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 26일
Hi James,Thank you for your kind words regarding our staff. We're thrilled to hear that you had a positive experience with our team during your stay. Our staff takes pride in providing exceptional service, and your feedback serves as motivation to continue delivering memorable experiences to our guests. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 - 훌륭해요

Josie

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 25일
Hi Josie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only thing that would improve the room would be to add USB plug ins to power devices.
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 20일
Hi Adam,We appreciate the perfect rating and your feedback. It will be shared with our management for additional improvements to our services. Please visit us again whenever you are in the area!

6/10 - 괜찮아요

Dan

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Property could use a lot of updates. Stayed at much nicer hotels for far less money.
답변 제공: Guest Relation Management 님, 2024년 2월 6일
Hi Dan,Thank you for your feedback! We appreciate it a lot and rest assured will be shared with management for review. It ha always been our goal to provide only the best, and this will help us further improve our services and offerings. We hope to welcome you back soon!

6/10 - 괜찮아요

Steve

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an old property that completely needs updating.
2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 7일
Hi Steve,Thank you for choosing our hotel. We appreciate your feedback and rest assured that this has been shared with our management for further improvement to our services and facilities. We hope to host you again soon!

4/10 - 별로예요

Carolina

가족 여행
좋아요: 직원 및 서비스
Beds are very uncomfortable and the rooms and bathrooms at this location are extremely dated.
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 29일
Hi Carolina,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they provide valuable information that allows us to enhance our guests' experiences. In our ongoing commitment to provide the best possible experience for our guests, we are actively exploring opportunities to upgrade our bedding and refurbish our rooms and bathrooms. We understand the importance of a good night's sleep and a pleasant environment, and we want to assure you that steps are being taken to rectify the issues you highlighted. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Trpimir

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 21일
Hi Trpimir,Creating a welcoming and comfortable space for our guests is our top priority, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of hosting you again on your next visit. Safe travels!

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
On the plus side, all but one of the 8 or more members of the staff with whom I interacted were courteous, helpful, well-informed and accommodating. The room was clean, as one would expect from a Marriott. The location was excellent, across the street from the Oakbrook Mall and near many restaurants, services and stores, including a Costco. On the negative side, on-going construction work made repeated loud, jarring interruptions to phone and in-person conversations. I had packed my swimsuit, but the swimming pool is permanently closed. The hotel does not divulge in advance that it does not provide free internet connectivity; rather, they charge a minimum of $14.95/night for even limited internet access unless the guest is a member of Marriott's Bonvoy Club. The so-called "business center" where one can, in theory, use the internet "for free"--and print off such items as boarding passes--consists of part of one raised counter on which sit two PCs and beneath them, a printer. Use of these either costs money or requires signing up with a third party supplier eager to grab a guest's credit card number and/or identifying information. This "business center" is in the middle of the main lobby, squatting just ten feet in front of the front desk (itself merely 3 or so stations beside which 1 or 2 people (if the guest is lucky) are standing. The main lobby is underwhelming, to put it kindly. The room itself had no working coffeemaker, no microwave, no fridge and so on. Sad.
2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 20일
Hi Christopher,We are delighted to hear that the majority of our staff left a positive impression on you with their courtesy, helpfulness, and knowledge. It's our goal to provide excellent service, and we are pleased that you found our location convenient, being across the street from the Oakbrook Mall and in close proximity to various restaurants and services. We also appreciate your feedback on our internet connectivity policy. We understand the importance of staying connected, and we will review our communication to ensure that guests are informed about the internet access options available. Your comments regarding the business center are duly noted, and we will assess ways to enhance this facility for the convenience of our guests. Please be assured that we take your feedback seriously, and we will work diligently to address these issues to enhance the overall guest experience. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.

2/10 - 너무 별로예요

Christy L

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 14일
Hi Christy,Thank you for your rating and for choosing us for your accommodation needs. We strive to provide the best quality and service to our guests and we hope that your next visit with us will be a more enjoyable one.

10/10 - 훌륭해요

Robert

2023년 11월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 1일
Hi Robert, We appreciate your perfect rating! We are very pleased to know that you had a fantastic experience. We look forward to hosting you again soon!

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 9일
Hi Reginald,Your perfect rating warms our hearts, and we appreciate you for choosing us. We hope to see you back at our hotel soon so we can provide another exceptional experience!

8/10 - 좋아요

Joy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 7일
Hi Joy,Thank you so much for taking the time to rate your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. We can't wait to welcome you back for another memorable stay in the future!

10/10 - 훌륭해요

Marquita 님, South Holland

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 20일
Hi Marquita,We are thrilled to know that you had a wonderful experience during your stay with us! Thank you for taking the time to rate your stay. It means a lot to our team. We hope to welcome you back soon for another enjoyable stay. Safe travels!

8/10 - 좋아요

Steven

2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 20일
Hi Steven,Our team takes pride in creating memorable experiences, and it's wonderful to hear that we succeeded with you. Thank you for your high rating, and we look forward to serving you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 30일
Hi guest,We appreciate your rating and we hope that we can have the chance to host you again and impress you with our continuous improvements of our services and amenities. Please visit us again!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 28일
Hi James,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 - 괜찮아요

Tatsuya

가족 여행
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 23일
Hi Tatsuya,We appreciate you for choosing our hotel. We look forward to welcoming back soon with lots of improvements to our services and amenities!

10/10 - 훌륭해요

jt

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 13일
Hi jt,Thank you so much for taking the time to share your perfect rating! We are thrilled to know that you had an exceptional experience during your stay. Our team works hard to provide top-notch service and create memorable moments for our guests. We look forward to welcoming you back for another fantastic stay. Safe travels!

6/10 - 괜찮아요

Janine

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the room was inexpensive but very outdated
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 21일
Hi Janine,We appreciate your for choosing our hotel for your accommodation needs. We are pleased to know you enjoyed the value, rest assured that we are continuously improving our services and facilities and we hope to welcome you back soon and experience those changes!

10/10 - 훌륭해요

Arnold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to stay for one night. My wife had to compete next day. Marriott had event harvest moon ballroom competition. Nice venue & staff friendly.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 17일
Hi Arnold,We appreciate your positive review and your decision to choose our hotel. We're dedicated to making every visit special, and we can't wait to welcome you back for another great experience!

6/10 - 괜찮아요

Laura

2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 20일
Hi Laura,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 - 훌륭해요

Jena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 17일
Hi Jena,We're truly honored by your perfect rating! We take pride in delivering exceptional service, and your rating confirms that we're on the right track. Please visit us again!

10/10 - 훌륭해요

Artur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location. Hitel needs refresh.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 16일
Hi Artur,Thank you for taking the time to share your positive feedback and rating. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!

2/10 - 너무 별로예요

Vinothkumar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 16일
Hi Vinothkumar,Thank you for choosing us for your accommodation needs. We continuously work on further improving our services and amenities for our guest's satisfaction and we hope that your next stay will be a much better one.

8/10 - 좋아요

Eliezer Dos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was outdated, other than that everything was fine.
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 13일
Hi Eliezer,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that, overall, you had a fine experience during your stay. We appreciate your comment about the room being outdated, and we'll take this into consideration as we work on improving the guest experience. We look forward to serving you again and providing you with an even better experience in the future.

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 객실의 편안함
Disappointing
For the price, pretty disappointing. The rooms are dated and the bed is horribly uncomfortable (king room). The bathroom (Toilet/Shower) is so small you need to practically stand on the toilet to shut the door. Shower dripped all night. Housekeeping knocked at 7:45 to start cleaning our room on check out day, even though we had til 11:00 which was annoying. First room we were sent to had a horrible order and a large mechanical device in the room (some sort of heater to dry something maybe??) So had to go back down and get another room. Overall, was expecting more out of a Marriott in Oakbrook. Felt more like a 3 star in a less prominent area.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 13일
Hi Amy,Thank you for bringing this to our attention. We understand the importance of a good night's sleep, and we are continuously working to improve the comfort of our rooms. Your comments are extremely valuable in this regard. This is not the level of quality we aim to provide our guests, and we will take your comments into account for future improvements. This is certainly not the impression we wish to leave with our guests, and we will investigate what led to this situation to ensure it does not recur.Your feedback is invaluable to us, and it is through comments like yours that we can address areas of improvement. We appreciate your patience and hope that you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

4/10 - 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately tgis property was very "tired". The hallway rugs were not clean and the furniture in the room was scatched and old. The wallpaper was coming off at the seams. The restaurant was only open in the morning with an expensive 20 dollar buffet. It was closed til 5 every day. Did not have soup as listed on the menu. The pool was advertised as being heated...yet the pool was Permanently Closed. Daily maid service was not available, only if you asked for it 24 hours in advance. I did not see this posted anywhere, and not on the website. For $144 per night, i expected much better from Marriott.
2023년 10월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 10일
Hi Patricia,Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your observations about the hallway rugs, room furniture, and wallpaper are concerning, and we take these matters seriously. Our maintenance team will promptly address these issues to ensure our accommodations are in their best possible condition.We will also work to improve our dining options and availability to better cater to our guests' needs and preferences. Your comfort is our top priority, and we want to provide you with the level of service you expect from Marriott. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future!

10/10 - 훌륭해요

Hamad

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 27일
Hi Hamad,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 - 좋아요

Randolph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 12일
Hi Randolph,Thank you for taking the time to rate your positive experience. We appreciate your stay and are elated that you had a fantastic stay with us. Please visit us again!

10/10 - 훌륭해요

Galdina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 3일
Hi Galdina,Thank you for the perfect rating! It's fantastic to know that you found our facilities and services to your satisfaction. We continuously strive to provide a memorable experience for our guests, and it's rewarding to see that our efforts have paid off during your visit. We hope to have the pleasure of welcoming you back in the near future!

4/10 - 별로예요

James

좋아요: 청결 상태
별로예요: 직원 및 서비스
Charged for breakfast x2 -HOTELS.COM /NO HELP
Booked a stay at the Oak Brook Marriott through Hotels.com which is owned by Expedia. Very easy online to choose and reserve a room. Got to the hotel before the 4pm check in and was told would have to wait for room unless I didn’t want a king bed, chose to wait and had lunch at OAK BROOK MALL right cross the street. Desk receptionist might have been a robot, didn’t smile, monotone voice to match her expression. Came back and was greeted by another lady who when I gave my reservation number said “would you like to add breakfast for $20.00 . I mentioned that I had already paid for a breakfast, she was then able to fund that I had and I let her know her price was double the amount I was charged. She then informed me that I had ordered two breakfast meals even though I was the only traveler. When I mentioned that was a mistake since I am traveling by myself. Her response was “since you used a third party app we are unable to help you and yes you are going to be charged for 2 breakfast meals. I didn’t want to continue down this road of unprofessionalism and bad manners so I said I would contact Hotels.com myself to fix the problem. Hotels.com AI text system is useless for anything above a 1st grade question, so after 15 minutes of waited time, I called the help line by googling the info since it is not located or buried in the app. The person who took my call was very polite, and did contact the Oak Brook Marriott who said they are keeping my money, so sorry. BE CAREFUL
My reference for help. Worth as much as the paper it is on !
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 28일
Hi James,Thank you for bringing this to our attention and for sharing detailed feedback on your experience. We take your concerns seriously and have already addressed this matter with our team to prevent such issues from happening in the future. We value your business and want to make sure that every aspect of your stay is as smooth as possible. Your feedback about your experience with Hotels.com's customer service is also noted. We will communicate with them to ensure that their support system is improved to better assist our guests.Your experience does not reflect the high standards of service that we strive to provide, and we will take your feedback as an opportunity to enhance our guest experience. We would like to assure you that this incident is not representative of the level of service we aim to provide and we hope that you will give us another chance to demonstrate our commitment to your satisfaction in the future.

8/10 - 좋아요

Ravoris Q Quinton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was nice. The rooms definitely needed upgrading. However, it was clean and peaceful. The beds slept amazing.
2023년 9월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 22일
Hi Ravoris,We appreciate your comments and are pleased to hear that you found our property nice, clean, and peaceful. We also appreciate your input regarding the need for room upgrades. Providing a comfortable and well-maintained environment is important to us, and we will take your comments into consideration as we plan for improvements. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Leigh 님, Glen Ellyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at many business hotels in the area. To me this is the "bang for the buck".
2023년 9월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 22일
Hi Leigh,We greatly appreciate your kind words, and we're thrilled to know that you value our accommodations and services. Providing a great value and exceptional experience to our guests is one of our top priorities, and we're delighted to hear that you find our hotel to be a cost-effective choice for your stays. We look forward to the opportunity of serving you again in the future.

6/10 - 괜찮아요

Anna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 16일
Hi Anna,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 - 훌륭해요

Teofela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean. The entire staff, working in check-in, breakfast and room service was very kind and helpful.
2023년 8월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 6일
Hi Teofela,Thank you for your perfect rating and feedback. Your satisfaction with our accommodations and the service we provide is our top priority. We are glad you had a great stay! Please do visit us again soon!

10/10 - 훌륭해요

DARLENE

연인과의 여행
좋아요: 편의 시설/서비스
Customer service, room was great
2023년 9월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 6일
Hi DARLENE,Thank you for taking the time to share your positive experience with us. We're thrilled that you had a great time at our hotel. Your satisfaction is our top priority and we look forward to having you again and providing another wonderful time!

4/10 - 별로예요

huanjian

2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 20일
Hi huanjian,We appreciate you for choosing us and sharing your feedback. We continuously improve our services and amenities to ensure that satisfaction and expectations are exceeded. We hope to have you here with us again soon!

10/10 - 훌륭해요

Cosmo

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all the best
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 31일
Hi Cosmo,Your feedback and perfect rating warms our hearts. We're thrilled that you had a fantastic stay. We can't wait to host you again and make your next visit even better!