3 개의 레스토랑, 아침 식사 제공

크라운 플라자 시카고 오헤어 호텔 & 컨퍼런스 센터, IHG 호텔 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1568개 이용 후기 중 847개" "
평점 8 - 좋아요. 1568개 이용 후기 중 369개" "
평점 6 - 괜찮아요. 1568개 이용 후기 중 201개" "
평점 4 - 별로예요. 1568개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1568개 이용 후기 중 65개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

DAE HYEONG

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thank you for sharing, Dae Hyeong!At Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 - 좋아요

??

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
쇼핑시설이 주위에 있어 좋았음
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Eunjai 님, Mapogu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들이 매우 친절하고 객실에 캡슐커피머신까지 있습니다. 단점은 좀 오래된 건물인지 콘센트가 잘 작동을 안 하는 게 있었고, 방음이 잘 안 돼서 옆 객실이나 복도에서 조금만 크게 말해도 다 들립니다.
2022년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 11일
Thank you for your feedback. We appreciate your business.

10/10 - 훌륭해요

KYUNGWOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Hajung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주차비 따로 내야 합니다
주차비가 $25불 따로 내야 합니다 주변 다른 곳에 주차할 곳도 마땅히 있지 않아 그냥 해야 합니다 주차비가 이렇게 비싸면 호텔 가격을 좀 더 낮게 했어야 하지 않아 싶어요 밀워키에 있는 크라운 플라자 보다 좋을게 하나도 없는데 거기에 비해 가격이 높습니다 조식도 20불 따로 내야 합니다
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good room for new years eve. They just dont warn you that they set off fireworks next to the hotel so that was a surprise. The parking however is terrible.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
David, we're thrilled to hear you enjoyed your New Year's Eve stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, IHG Hotel. We're sorry if the festive fireworks came as a surprise. As for the parking situation, we sympathize with your concerns and appreciate your feedback as we continually look to improve guest experiences. We hope to see you again in the future!

8/10 - 좋아요

Joanna

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
A little tired but otherwise nice convenient hotel with good amenities, airport shuttle and walking distance to outlet mall and cinema. Would stay again
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Joanna, thank you for sharing your thoughts about your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that our hotel's location and amenities met your needs. We eagerly anticipate the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jonathan, thank you for your 5-star rating of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's wonderful to hear that you enjoyed your stay. We appreciate you taking the time to submit your rating and look forward to welcoming you back.

10/10 - 훌륭해요

Suresh Kumar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for the excellent rating, Suresh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We look forward to hosting you again soon.

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just across the street from Rosemont Theater!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Diana, it's great to know that you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel's convenient location close to popular attractions like Rosemont Theater. We hope to serve you again soon with another seamless stay experience.

10/10 - 훌륭해요

Vik

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Vik, thank you for sharing your satisfaction! At Crowne Plaza Chicago O'hare Hotel & Conf Ctr, we strive to deliver a premier guest experience, and we're thrilled to see we've achieved this during your stay. We eagerly anticipate your next visit!

6/10 - 괜찮아요

Marysol

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
We appreciate the feedback, Marysol.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen servicio
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Alejandro, estamos absolutamente encantados de conocer su positiva experiencia de servicio en Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Su satisfacción es nuestra principal prioridad y estamos encantados de haber podido superar sus expectativas. Esperamos recibirlo nuevamente en el futuro.

10/10 - 훌륭해요

Jose M

좋아요: 편의 시설/서비스
Positive experience.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Jose, it's wonderful to hear you had a favorable experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that you enjoyed your stay and we're looking forward to welcoming you again in the future.

10/10 - 훌륭해요

Efumi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a shopping mall near the hotel.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Efumi, thank you for sharing your experience during your stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's great to hear you appreciated the shopping mall located close to our premises. We hope you took full advantage of this convenience and strengthened your Chicago experience. Can't wait to welcome you back in the near future!

10/10 - 훌륭해요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Jocelyn, it's great to hear that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, was a positive experience. We appreciate the superb rating and are pleased we could meet your expectations. We look forward to seeing you again on your next visit!

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Antonio, we're thrilled to see your outstanding rating for your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. The entire team thanks you for your high rating. We hope to welcome you back again soon for another excellent visit.

4/10 - 별로예요

Saodie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Saodie, it seems your stay with us didn't meet your expectations and we regret to hear that. Your feedback, even without specific details, is certainly valuable. We aim to improve our services and work to make every guest feel welcome and comfortable. We hope for another opportunity to provide a more satisfactory experience for you in the future.

10/10 - 훌륭해요

Edith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were neat and clean, excellent customer service.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Edith, it's great to hear you appreciated the tidiness of your room at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're also thrilled our team's exceptional service exceeded your expectations. We look forward to the pleasure of welcoming you back in the future.

8/10 - 좋아요

Kena 님, Elkhart

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kinda loud. Lots of slamming doors and paint scraping going on. And they charge you $25 for parking on top of the room rate. Decent hotel though.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Kena, thank you for sharing your feedback. We're pleased that you found our hotel to be decent. We regret any disturbances experienced related to noise, and assure you that we continuously strive to maintain a calm environment for our guests. We understand your observations regarding the parking fee. It's a standard practice in many metropolitan hotels, designed to provide the best possible service and security for your vehicle. We hope to make your next stay even better at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr.

10/10 - 훌륭해요

Griselda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the hotel. Very close to entertainment.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Griselda, we're delighted to hear that you had an enjoyable experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. Our prime location near many entertainment options is one of the aspects our guests appreciate the most. We look forward to welcoming you back for another wonderful stay!

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is perfect!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Kayla, we're thrilled to know you had an exceptional experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your words, "everything is perfect!" truly warm our hearts. Our team members will continue to strive for excellence in providing our guests with applaudable service. We look forward to your next visit.

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 편의 시설/서비스
Need more parking is too far
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Thank you very much Leticia for your excellent rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.

10/10 - 훌륭해요

Oscar

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, very close to a variety of attractions, and easy access into the city!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Oscar,Thank you so very much for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday and enjoy your day.

10/10 - 훌륭해요

Roberta 님, Pullman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and easy walking
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Thank you so very much Roberta for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.

6/10 - 괜찮아요

Adalberto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Never clean my room and the parking was very expensive.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Adalberto, addressing your concerns about the cleanliness and parking fees is important to us. We regret to hear your experience wasn't as expected. Our housekeeping team usually maintains a high standard of cleanliness, and we apologize if this was not reflected during your stay. With regards to the parking costs, we aim to stay competitive in our pricing while providing safe, secure options for all guests. We appreciate your feedback and will work diligently to improve our offerings.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스
Overall experience was good
답변 제공: Hotel Management 님, 2024년 4월 7일
Thank you for your feedback Steve. We hope you visit us the next time your travel plans bring you to Rosemont. Have a great day.

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there for one night and the stuff was super friendly
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Victor, it's heartening to know you had a wonderful stay at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. It's particularly gratifying that our team members made an impression with their friendliness. We're thrilled we could offer you a memorable experience and look forward to your next visit.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the ease of parking and the fact that it is within walking distance of everything! The restaurant choices are great.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Danielle, thank you for sharing your delightful experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're thrilled the convenient parking and close proximity to various attractions enhanced your stay. It's wonderful to hear you appreciated the selection of dining options as well. We look forward to welcoming you again in the future.

6/10 - 괜찮아요

Renae 님, Janesville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel but parking & layout is inconvenient. Visitors get charged to park as if theyre parking downtown.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 2일
Thank you for staying with us Renae. We hope you choose to stay with us the next time your travel plans bring you to Rosemont. Have a great evening.

8/10 - 좋아요

Fatih

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gute Unterkunft mit guten einkaufsmöglichkeiten in der Nähe
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Fatih, vielen Dank, dass Sie Ihre Erfahrungen im Crowne Plaza Chicago O'hare Hotel & Conf Ctr, einem IHG Hotel, geteilt haben. Wir freuen uns, dass Sie unsere hervorragende Unterkunft und die praktischen Einkaufsmöglichkeiten in der Nähe geschätzt haben. Wir freuen uns auf Ihren nächsten Besuch!

8/10 - 좋아요

Omoayena

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel itself needs updating. The furniture is definitely dated and it is obvious there hasn't been any recent updates. The room was very small and could barely fit two people. The bathroom did not have a vent. Ventilation was very poor and stagnant especially after using the bathroom. The pizzeria had great food. Parking was quite expensive as it is $25/night when the general parking is $15/daily. The pool was quite tiny but it was clean. Overall, we enjoyed our stay and I like the location is less than 10mins from the mall.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Omoayena, thank you for sharing your experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. We are glad that you loved the food in our pizzeria and appreciated our strategic location. However, it's clear that there were aspects of your stay that didn't quite meet expectations. Your feedback about the room size, amenities, and parking price has been duly noted. We are continually striving for updates and your insights will be beneficial in this ongoing process. Despite some setbacks, it's heartening to know you enjoyed your overall stay. We value your feedback and hope to welcome you back in the near future for an even better experience.

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pros: The lobby and restaurant areas in the hotel are clean, staff was nice, parking easy. Cons: the room was not clean and in need of a few small repairs. There was a pile of pubic hairs in the corner of the shower. The desk had garbage on it. The mirror in the room had a drawing in dust on it. The bathroom mirror and towel hook were hanging off the wall.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Catherine, your detailed feedback is greatly appreciated. It's good to hear that you found our public areas tidy and parking convenient, and appreciated our friendly team. However, we're sorry to hear about your experience regarding room cleanliness and maintenance. Rest assured, improving these areas is a priority for us. Thank you for bringing these matters to our attention, we will use your feedback to better our services for future guests.

8/10 - 좋아요

Samantha

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Large property, overall nice. Clean rooms. Staff at front desk were mediocre at best. They did not provide any information about the onsite dining options, or any of the other amenities whatsoever. Front desk was not busy or crowded at the time of my check-in. I did't expect a never ending conversation about the hotel, but a little more than what's your name would have been nice.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Samantha, thank you for sharing your feedback. At Crowne Plaza Chicago O’hare Hotel & Conf Ctr, we are thrilled to hear that you found our property appealing and rooms clean. However, we regret to know you felt our front desk team could've done better in providing comprehensive information. Your input is invaluable in our continual effort to improve guest experiences. We trust the rest of your stay went well and we're looking forward to welcoming you back.

10/10 - 훌륭해요

Karen

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Karen, it's wonderful to see that you had an excellent experience at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Your high rating truly means a lot to us. We eagerly await your next visit. Thank you!

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff checking me in and great eye contact and presence. 2nd time back will be back again
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Adam, we're thrilled you enjoyed your second stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, and felt warmly welcomed by our exceptional team members. Your kind words are greatly appreciated. We eagerly await your next visit!

8/10 - 좋아요

Blair

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to the convention center.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Blair, we're thrilled you found our location convenient for your convention needs. We hope the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, was satisfying in all other aspects of your stay as well. Look forward to hosting you again.

10/10 - 훌륭해요

Alfredo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Alfredo, it's delightful to know you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your comment "Nice place" is succinct and uplifting. Please consider us next time your travels bring you to Chicago.

6/10 - 괜찮아요

Carrie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was not as nice as it seemed but it is average. Halls smelled like smoke. Breakfast was pretty good.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Carrie, thank you for sharing your experience. It's obvious that there were aspects of your stay that did not meet your expectations, particularly regarding the aroma in the corridors. Know that we strive to provide a smoke-free environment for all of our guests. We're pleased, however, to hear you found our breakfast offerings satisfactory. Rest assured, we've noted your concerns and will use them to continually improve our services. Your feedback is critical to us, thank you for taking the time to share it.

10/10 - 훌륭해요

Mitchell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Mitchell, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's splendid to hear that your stay met your expectations. Our team here values your feedback and looks forward to seeing you in the future. Safe travels!

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking should be free of charge
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Ryan, thank you for sharing your feedback. We acknowledge your concern regarding the parking fees. Please know, that they're implemented in line with many urban locations to ensure the upkeep and security of our guests' vehicles. We're glad to hear your overall time with us at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was positive and we hope you choose to stay with us again.

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location and stay. Highly recommend.
답변 제공: Hotel Management 님, 2024년 3월 18일
Thank you Kevin for your 5 out of 5 rating. We hope to see you again the next time your travel plans bring you to Rosemont. Have a great day.

10/10 - 훌륭해요

Irma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 22일
Thank you Irman for your 5 out of 5 rating. We hope to see you the next time your travel plans bring you to Rosemont. Have a great weekend.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thanks for the outstanding rating, Jose!We're delighted your time at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Nancy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelent
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Nancy, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr and sharing your lovely experience. We're excited to hear your stay was excellent. Please, come back and visit us again soon.

8/10 - 좋아요

Bacilia

Good and clean hotel.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Bacilia, thank you for choosing to stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We are delighted to hear that you found our property to be clean and satisfactory. Your recognition is greatly appreciated and we hope to welcome you back for another comfortable stay in the future.

10/10 - 훌륭해요

Melissa

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Melissa, it's wonderful to see your high rating for Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Your support truly means a lot to our team. We hope to have the pleasure of welcoming you back during your next visit to Chicago. Safe travels!

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Elaine, it's a pleasure to hear that you had a five-star experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We look forward to making your future stays just as enjoyable.

8/10 - 좋아요

Vince

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My biggest complaint is the shuttle service. For a hotel that exploits its close location to the airport, the shuttle is virtually worthless accommodating the International terminal at ORD. If you have any significant luggage to handle, forget it. Take a cab. I have stayed here 3x prior. I like this hotel, but if you’re looking to leverage the shuttle, realize they supposedly run on the Half hour and they only accommodate Terminal 2. This may work for you.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 13일
Thank you Vince for your valued feedback. We have addressed the issues with our shuttle service and will use this as a training tool to help improve our customer service. We truly regret that we failed to meet your expectations.