My biggest complaint is the shuttle service. For a hotel that exploits its close location to the airport, the shuttle is virtually worthless accommodating the International terminal at ORD. If you have any significant luggage to handle, forget it. Take a cab. I have stayed here 3x prior. I like this hotel, but if you’re looking to leverage the shuttle, realize they supposedly run on the Half hour and they only accommodate Terminal 2. This may work for you.