Dear Amanda, Thank you for sharing your experience of your stay. We apologize for your experience and take feedback seriously. Our team aims to provide exceptional service, and we regret any issues you encountered. We'll address this internally to ensure our staff delivers courteous and professional assistance at all times. We value your feedback and hope to have the opportunity to restore your confidence in our hotel.Sincerely, Hotel Management

Dear Alejandra, Thank you for your recent stay at Extended Stay Americal. We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean, comfortable, and in good condition. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we were able to meet your expectations. Your positive feedback is greatly appreciated and will be shared with our team. We strive to consistently deliver exceptional service and accommodations to all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit! Sincerely,Hotel Management

Dear Walter, Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are sorry that the room you received on arrival was not as clean as you expected. We understand how important it is to have fresh and tidy accommodations, and we will follow up with our housekeeping staff to address this issue and make the necessary improvements to ensure it does not happen again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Joseph, We are thrilled you had a great experience at Extended Stay America! Our top priority is your satisfaction, and we're delighted you enjoyed your stay with us. We look forward to welcoming you back soon for another fantastic visit. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Xennia, We are pleased you had a pleasant time here during your visit to our city and that our fantastic location made it even better. Thank you for choosing us. We look forward to your next stay.Sincerely,Hotel Management

Dear Phokion, We appreciate your feedback and apologize for any confusion regarding our housekeeping services. Your concerns have been noted, and we'll work to improve communication. Regarding pet odors, we'll address this issue promptly. We regret any inconvenience caused by the parking lot's condition during winter weather. Our team is committed to enhancing the overall guest experience. We value your input and hope to have the opportunity to provide a more satisfying stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Thank you for staying with us!

Dear Marcos, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Thank you for staying with us!

Thank you for staying with us!

Dear Lino, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Tracy, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time at this location with all that was offered at a good price. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Salem, We are delighted you thoroughly enjoyed your stay at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are glad you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to Chicago.Sincerely,Hotel Management

Dear Marylou, We sincerely apologize for the distressing experience you had while staying with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please feel free to reach out to us directly at the hotel so we can review your charges and help you with any further concerns. We appreciate you taking the time to bring these issues to our attention, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Karly, Thank you for your valuable feedback. We pride ourselves on delivering a memorable hotel experience; therefore, we apologize for not meeting these expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If we may be of further assistance, please reach the hotel directly. We look forward to serving you better in the future.Sincerely,Hotel Management

Dear Guest, Thank you for staying at our hotel and sharing your review. We are sorry you felt our facility needed updating. We understand that our guests expect modern and comfortable accommodations, and we are having similar discussions. Please be assured we will address this issue with the appropriate individuals for the future modernization of our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear David, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Athanasios, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Deepak, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are fortunate to have such competent and exceptional team members like Diana, who is a perfect example of the passionate and dedicated spirit of service we value, and we are delighted that her caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with her and the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we hope to be your hotel of choice anytime you visit Chicago.Sincerely,Hotel Management

Dear Mark, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for a much-improved stay.Sincerely,Hotel Management

Dear DEBORAH, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our price, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Beth, Thank you for posting a review. We are sorry you felt your room lacked the desired amenities, and we regret the unsatisfactory service you received from our associates. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay; therefore, we are sorry that this was not your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Jim, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Jo, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience, we do not have ice machines on our property. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Darian, It was a pleasure having you stay with us at Extended Stay America. We are glad you enjoyed most of your visit and were impressed with our services and location. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with another memorable trip when you are in the area again. Sincerely,Hotel Management