Dear Clara, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Robert, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.SincerelyHotel Management

Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.

Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.

Thank you, sir! Look forward to seeing you again!.

Dear Jay Dee, We deeply apologize for the unfortunate experience you had during your stay. We understand the importance of cleanliness and comfort and are truly sorry that your room did not meet those standards upon your arrival. Your feedback is valuable, and we will use it to address these concerns with our team to prevent such occurrences in the future. We appreciate your understanding and patience during this situation and regret any inconvenience it caused. Thank you for sharing your concerns, and we hope you can give us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management

Dear Jason, We appreciate you taking the time to share your feedback. We apologize for the inconvenience caused by the broken elevator and the cleanliness issue in the bathroom. We understand how important it is for our guests to have a comfortable and hassle-free stay, and we will work to address these issues promptly. Moreover, we will review our third-party and official websites to ensure everything is up-to-date. We are committed to providing the best possible experience for our guests, and we hope you will consider giving us another chance to make it right in the future.Sincerely,Hotel Management

Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again!

Thank you for taking the time to fill out a survey on our behalf. We hope to see you again! It was a pleasure!

Dear JOSEPH, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Also, we have noted your room's location preference for your next visit to be on the side with minimal highway noise. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Thank you for staying with us and taking the time to fill out a survey. We hope to see you again.

Thank you for staying with us and taking the time out to fill out a survey.Have a great day!

Dear Miranda, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping and maintenance team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. On the positive side, we appreciate you mentioning our helpful and friendly staff, and we will surely share these notes with them. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Maria, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read the comments that you had a great experience with everything and that the property and service met your expectations during your stay. We will share your feedback with our staff as they will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Atlanta. Sincerely,Hotel Management

Dear Stephen, Thank you for staying with us and sharing your experience. Please accept our apology for the stove and the bathroom not working correctly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address the problems with our maintenance team to prevent them from happening again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

Thank you for staying with us and thank you for taking the time to fill out a survey on our behalf. We hope to see you again.Have a great day!

Dear Patricia, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that we did not meet these expectations. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management

Thank you for staying with us and thank you for taking the time out of your busy day to fill out a survey on our behalf. We hope you have a wonderful day!

Dear Cynthia, Thank you for reviewing your recent stay at Extended Stay America! We're delighted you found our property peaceful and serene. Creating a calm environment is our top priority. Your kind words encourage our team, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Chentell, thank you for your recent stay at Extended Stay America. We are glad you had a pleasant stay at our hotel. We love what we do, but it is always nice to be recognized for a well-done job. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management

Dear Albert, thank you for choosing our hotel. Please accept our apologies for the inconvenience caused due to the shifting of the room and having the same issue in both the rooms. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely Hotel Management

Pershell, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management

Jennifer, thank you for taking the time to write a review of our hotel. We are glad to read you liked our courteous associates, but we are sorry for the cleanliness issues you encountered in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management

Crystal, thank you for choosing our hotel and being our guest. We are genuinely sorry for the confusion regarding your reservation and for the inconvenience this caused at our front desk. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We assure you that we will look into this matter from our end to see what went wrong to ensure such concerns are not repeated in the future. We completely understand your frustrations and are grateful for your patience. W3e hope you will allow us another opportunity to restore a favorable impression of our hotel. Sincerely, Hotel Management

Johnny, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Thank you for staying with us and taking the time to fill out a survey!

Elena, thank you for the outstanding review. We were delighted to read how much you enjoyed your stay and that our devoted front desk staff took excellent care of you. We will be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management

Thank you!

Thank you for staying with us and for filling out a guest survey. We hope to see you again!

Thank you for staying with us and taking the time to fill out a survey. Have a wonderful day!

Thank you for your detailed review. We apologize for the mistakes made when servicing your room and for the concerns you outlined. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We will also review your additional comments appropriately and take action. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management