로비

Extended 스테이 아메리카 셀렉트 스위트 시카고 리슬 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 485개 이용 후기 중 138개" "
평점 8 - 좋아요. 485개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 485개 이용 후기 중 86개" "
평점 4 - 별로예요. 485개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 485개 이용 후기 중 61개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Monique

It was convenient for a quick overnight. Stood at the front desk for about 10 minutes before anyone appeared to check us in. Room was decent.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Monique, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning that your overall stay was pleasant and that you liked our comfortable rooms. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jakhongirmirzo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very rude. I booked king bed but they gave me twin bed and did not refunded my money.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Jakhongirmirzo, Thank you for sharing your feedback about your recent stay. It's disheartening to hear about the issues with our staff's behavior and the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quietness
2024년 2월에 1박 숙박함

8/10 - 좋아요

Rowan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very very good staff, very clean too. Little bit worn in places. Location is good for my visit but no amenities around for food or drink.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 11일
Dear Rowan, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

8/10 - 좋아요

Timmy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Amber

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk lead was very helpful in providing menus for delivery service..I ordered a deep dish pizza from Rosati's! Delicious! The front desk lead was friendly and professional, she also remembered my name the next day at check out.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience
2023년 10월에 3박 숙박함
답변 제공: Brandie W.-General Manager 님, 2023년 10월 26일
Thank you for your feedback. I'm happy to hear that you enjoyed your stay with us and we look forward to having you stay again as a guest in our hotel. Remember we have full kitchens as well as a complimentary grab and go breakfast daily!

6/10 - 괜찮아요

Maria Victoria

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
It was the cheaper hotel option, and it showed. Nothing fantastic. Not the cleaniest. There wasn't any staff in the lobby to assist with questions. Overall, it was just ok.
2023년 10월에 2박 숙박함
답변 제공: Brandie W.-General Manager 님, 2023년 10월 23일
Thank you for your feedback. We do hope that you give us another chance. Management has changed and many changes are taking place at the moment. Our lobby does close at 11 pm also. Please feel free to reach out to management at your earliest convenience and I look forward to hearing from you. Don't forget we offer a free grab and go breakfast daily at no cost to you during your stay.

2/10 - 너무 별로예요

Karla

2023년 10월에 1박 숙박함
답변 제공: Brandie W.-General Manager 님, 2023년 10월 23일
Thank you for your feedback. Please feel free to reach out to management for any concerns you may have had during your stay with us. I look forward to hearing from you!

2/10 - 너무 별로예요

Jewel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never Stay at this Dive!
The room smelled like itinye, the needs skirts were filthy with white stuff on both beds the walls had good and it look likevblood on them the microwave was dirty. I was so upset, I went to the front desk to complain. The manager gave me a towel to clean my floor and spic and soan to wash off the walls my shelf. After I cleaner it the best that I could she offer me another room it was a little better But again the bedskirts were dirty as walls. This may Not be the hyatt But there is No excuse fọr filthy in these rooms. There was no utelsil in the room. All I can say is shame on this hotel fọr treating there paid guest this way.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Jewel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

6/10 - 괜찮아요

Scott

Room had a smell that wouldn't go away
2023년 8월에 14박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 24일
Dear Scott, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression on your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

2023년 8월에 1박 숙박함

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This had more of an apartment feel than a hotel. Staff was great
2023년 7월에 1박 숙박함

4/10 - 별로예요

Carl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty worn!
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 20일
Dear Carl, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

4/10 - 별로예요

John

별로예요: 청결 상태
2023년 5월에 2박 숙박함

8/10 - 좋아요

LaTonja

2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Kenneth E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

NITHYA

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not given any room there they said they don't have any room .when will I get my money back.they told it will be refunded in 4 days.this is really bad no money no room
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 27일
Dear NITHYA, Thank you for reviewing your recent experience. We sincerely apologize for your disappointment with the reservation and the inconvenience caused. Please know that refunds can take your bank a few business days to process. However, please feel free to reach out to our hotel directly if this is not the case. We hope to have another opportunity to give you the exceptional stay you should have received on this visit. Sincerely,Hotel Management

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Affordable
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 16일
Dear Donna, Thank you for choosing Extended Stay America. We understand our guests have multiple hotel choices, so we aim to provide clean, comfortable suites at an affordable price so our guests will want to return, and we are glad we hit our mark. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 - 좋아요

Donna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Affordable and safe

10/10 - 훌륭해요

Tovara

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Holly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean. The front desk clerk was extremely helpful and friendly. Fridge and furnace unit very loud. Could have used one more blanket. Something resembling a night light for those of us who have trouble seeing in the dark.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Craig

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved Shaquita being very helpful and accomodating
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 12월 28일
Dear Dan, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff, Shaquita. The entire team will be pleased to know that our guests notice and appreciate their efforts. Please stay with us again the next time you visit the city. Sincerely,Hotel Management

10/10 - 훌륭해요

Therese

2022년 12월에 7박 숙박함

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
quiet, comfortable. Hair dryer in room would be helpful
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Matthew

단체 여행
Staff didn’t seem to want to be there. Maintenance was fixing windows at 6pm on Friday night, going room to room. Outdated.
2022년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 14일
Dear Matthew, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 - 훌륭해요

V

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing hotel! Staff was really sweet. Super safe area. Room was gorgeous, comfortable and clean.
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 25일
Dear V, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management

4/10 - 별로예요

Sandy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Karen P

별로예요: 직원 및 서비스
Wouldn’t stay there again.
Terrible service and rude staff. Shaquita and Lana have a horrible attitude.
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 13일
Dear Karen, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your comments are being reviewed with the team member to see what went wrong. Although we want our guests to see our dedication in everything we do; but, we regret not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

8/10 - 좋아요

Gilbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean!
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Pradeep

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were very smelly and dirty. Very bad experience with stay. Staff was helpful though
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 4일
Dear Pradeep, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

6/10 - 괜찮아요

Joan

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Roberta

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down and dirty. Ended up leaving early due to poor dirty condition of the room.
2022년 5월에 1박 숙박함
답변 제공: Hotel Management  님, 2022년 5월 8일
Roberta, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

10/10 - 훌륭해요

Camille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No problems at all
Overall a decent hotel. I just needed a room for 2 nights so I didn't care about hotel amenities. Parking was easy and the staff very pleasant.
2022년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 12일
Camille, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your parking area perfect for your needs, and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, Hotel Management

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was great
2022년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 4월 1일
Nicole, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

10/10 - 훌륭해요

KELVIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Professional helpful staff
2022년 3월에 1박 숙박함
답변 제공: Hotel Management  님, 2022년 3월 25일
Kelvin, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.   Sincerely, Hotel Management

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

KELVIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time and room was clean it's quiet. Sure to return.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Slobodan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Hotel
2022년 2월에 1박 숙박함
답변 제공: Will -General Manager 님, 2022년 2월 25일
Thank you. We are glad you enjoyed your stay with us.

6/10 - 괜찮아요

Jermaine

2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Emani

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kim

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was cold, not enough blankets, breakfast was terrible
2022년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 25일
Kim, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

2/10 - 너무 별로예요

Aaron

별로예요: 직원 및 서비스, 객실의 편안함
Upon check-in, receptionist was on her phone and didn’t realize I was there waiting. Bad first impression. Then I was handed a room with a strong odor of smoke which was then swapped out with slight of indifference attitude. Then I was called
2022년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 25일
Aaron, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management

8/10 - 좋아요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So so stay
Front door staff very friendly and very easy check-in. However the room was extremely cool and took a long time to warm up. After a late night New Year’s Eve, woken up by housekeeping at 8am by coming in our room without knocking. There was no do not disturb signs to hang on door.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place
Nice, clean room. Everything worked well.
2021년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 12월 30일
We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management

10/10 - 훌륭해요

Kelvin

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Kelvin

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would recommend
clean,older hotel, conveniently located near I355, I88
2021년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 12월 15일
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We are also glad you were pleased with our immaculate accommodations and that our location worked well for you. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management