Dear MICHAEL, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cancellation of your reservation. Our team strives to accommodate all reservations to the best of our ability. We understand the frustration this may have caused and regret any inconvenience it caused. We hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

Dear Amber, Thank you for your continued patronage and for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and maintenance issues seriously and will address them promptly with our housekeeping and maintenance teams. We appreciate your kind words about our staff member and will ensure she receives recognition for her service. Your feedback is invaluable as we strive to improve our guest experience. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Amber, Thank you for sharing your experience at Extended Stay America. We're pleased to hear you found the room clean and well-maintained. Your feedback on the amenities is noted, and we appreciate your understanding. We value your input and hope you consider staying with us again for another positive experience.Sincerely,Hotel Management

Dear Roosevelt, We're truly sorry for the inconvenience you encountered during your stay. Your experience is far from the standard we strive to uphold. We apologize for the delays in preparing your room and the issues with the amenities provided. This is certainly not reflective of the level of service we aim to deliver. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. Please accept our sincere apologies for the frustrations you experienced. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for. Thank you.Sincerely,Hotel Management

Dear Gayl, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the condition of our property you described, and we regret any discomfort or inconvenience caused. Your comments are crucial, and we take them seriously. Rest assured, we will investigate these issues and address them promptly to ensure improvements. We hope you will consider giving us another opportunity as we work towards providing a more positive experience.Sincerely,Hotel Management

Dear Bonnie, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear John, We're sorry to hear about the issue you experienced with your backpack. It's essential to us that our guests have a comfortable stay. We appreciate your feedback and will look into the matter to ensure it doesn't recur in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management

Dear Dannie, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Rosario, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Carter, We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we have shared your feedback with our team to prevent such situations. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please reach out to us at the hotel directly for any further assistance. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Albert, Thank you for choosing us and sharing your review. We apologize for not providing exceptional service and for the problems you faced. A first impression is crucial, and your experience is unique. We also apologize for any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Please give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Trisha, Thank you for staying with us. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Florence, Thank you for selecting our hotel and taking the time to write a review. We apologize for any oversight in our hotel areas and the cleanliness issues you encountered in your suite. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here, and we certainly understand how frustrating it can be when such issues arise. We will notify our housekeeping and maintenance team of your concerns to ensure it is not repeated in the future. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Sarah, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand. However, we are sorry for not meeting your expectations this time. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management

Dear ANTHONY, We apologize for the inconvenience caused on arrival and the frustration of not getting your pre-booked room. Please allow us to check with the team to see what went wrong and how we can better handle it in the future. We will share your comments with our management team and take the appropriate steps to prevent these issues from happening again. Please let us know if there is anything further we can do to improve your experience. Please allow us another chance.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to leave your feedback. We aim to ensure a pleasant experience for every guest. Therefore, we sincerely apologize we failed to meet all your expectations. We appreciate your observations so we can address the issues you outlined and prevent future occurrences. We are committed to improving our hotel and hope you will try us again. We would welcome the opportunity to leave you with a much better impression.Sincerely,Hotel Management

Dear Anshul, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear James, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, please accept our apologies for falling short of this. We are sorry for any difficulties you may have experienced during your time at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management

Dear Jovana, Thank you for reviewing your recent stay. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve. We will share your feedback with the team for review and action. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management

Dear Jovana, We are very disappointed we did not meet your expectations during your visit and apologize for the inconvenience caused by changing rooms. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management

Dear Joe, Thank you for reviewing your stay with us. We are glad we could exceed your expectations and pleased that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Nick, Thank you for choosing our hotel for your recent visit to the city. We apologize for not meeting your expectations. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management

Dear Abdel Aziz, Thank you for being our guest. We are sorry you were unhappy with the breakfast choices offered. Your comments will be shared with our Brand Leaders to assist them in knowing about the guest choices for future implementation. We hope you will come back to stay with us another time for the seamless stay you deserve. Sincerely,Hotel Management