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힐튼 가든 인 애디슨 여행 후기

3 out of 5
힐튼 가든 인 애디슨
551 N Swift Rd, Addison, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 336개 이용 후기 중 177개" "
평점 8 - 좋아요. 336개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 336개 이용 후기 중 27개" "
평점 4 - 별로예요. 336개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 336개 이용 후기 중 12개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

DOUGLAS

2024년 1월에 5박 숙박함
답변 제공: Wiola 님, 2024년 1월 24일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Wiola 님, 2024년 1월 24일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Stephen

2023년 12월에 2박 숙박함
답변 제공: Wiola 님, 2024년 1월 24일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Wiola 님, 2024년 1월 24일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Wiola 님, 2023년 11월 6일
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 - 좋아요

edward

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Dip In the Bed
The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.
2023년 10월에 1박 숙박함
답변 제공: Wiola 님, 2023년 11월 6일
Thank you for the review. We are sorry to hear that the property did not live up to your expectations. We will use your feedback to get into the rooms and ensure we are doing the proper tasks to make the hotel shine. We are glad to hear you enjoyed our friendly staff!

6/10 - 괜찮아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Wiola 님, 2023년 11월 6일
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 - 괜찮아요

DOUGLAS

2023년 10월에 5박 숙박함
답변 제공: Wiola 님, 2023년 11월 6일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

8/10 - 좋아요

Zak

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jessica

2023년 8월에 1박 숙박함

8/10 - 좋아요

Giovanni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exlende
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

MARIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would like to thank all the staff that helped us with the document that we needed to notarized. Also, the desk clerk that found my pendant! I’m sorry I don’t remember his name. But I really appreciate what you did!!! Thank you very much!
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Mandy

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Timmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Renanta

2023년 7월에 1박 숙박함
답변 제공: FOM 님, 2023년 7월 10일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Brenda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 6월에 2박 숙박함
답변 제공: Wiola 님, 2023년 7월 11일
Thank you for your positive review! We're glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Kathyrn

2023년 6월에 3박 숙박함
답변 제공: Wiola 님, 2023년 7월 11일
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 - 별로예요

Margo

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We arrived to a room with no air conditioning. We thought it was just an overworked system so asked for a fan to assist in moving the air in the room. The fan helped but the AC never caught up. We had to have maintenance come in to reboot the compression in the system to get it operating. We had arrived early and although we had originally booked a King size bed with a Jacuzzi tub we were booked into a queen room with a standard bathroom. I understand that being part of a wedding group that you only alot so many rooms to their block available but why when we booked back in March were we down graded so much on checkin.
2023년 6월에 2박 숙박함
답변 제공: FOM 님, 2023년 6월 5일
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Cristino

2023년 5월에 2박 숙박함
답변 제공: Wiola 님, 2023년 7월 11일
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2023년 4월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you very much for staying with us. Your feedback is extremely valuable to us.

8/10 - 좋아요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lot of construction in the area. Bed was very hard.
2023년 4월에 2박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback and I am truly sorry for the difficulties you faced with our bed and the construction in the area.

10/10 - 훌륭해요

Steven

2023년 3월에 4박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

sarah

2023년 3월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Jerome

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your wonderful review! Please come back and stay with us again!

6/10 - 괜찮아요

Eric

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Luana

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Family
2023년 3월에 2박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 - 좋아요

Jeannine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Valentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Our stay was amazing. My husband and I loved everything about the hotel.
2023년 3월에 2박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, great room, pool is great
2023년 3월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your wonderful review! We're glad you enjoyed your stay with us, especially our amenities. We look forward to welcoming you back to Hilton Garden Inn Addison the future!

10/10 - 훌륭해요

Marci

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Wiola 님, 2023년 4월 19일
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 - 별로예요

Bryan

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Focus on the little things
They were doing some renovations which are needed. It felt like I walked into 1995 in there. Would have liked to have seen some to-go breakfast options. There was nothing to grab and go. Water was hard to find and there were no great options to buy.
2023년 1월에 2박 숙박함

4/10 - 별로예요

HEATHER

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Not given appropriate room
I had requested a handicapped accessible room, and verified at check in that it was. Before we left for dinner, my daughter checked and said there was no shower bench, because with my disability i cannot stand more than a minute. I asked at the desk for a bench to be sent to my room, and the guy working said he would. When i finally got ready for bed, there was no bench. Then i noticed the toilet is not the height to be ADA compliant, there were no grab bars anywhere in the bathroom, and if i was using my wheelchair, it would not fit in the bathroom all the way. I could see the room is accessible for the visually impaired, but not for me with my physical disability. And i know the guy at the desk knew i was using a walker. Also, the beds are as hard as rocks. Both my 22 year old daughter and i agreed on that.
2022년 12월에 1박 숙박함
답변 제공: Graciela D. 님, 2023년 1월 7일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The beds in this place are awful. We slept the whole next day because we didn’t sleep the night we stayed
2022년 12월에 1박 숙박함
답변 제공: Graciela D. 님, 2023년 1월 7일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Malana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice hotel in a quiet neighborhood however the main reason for the stay was so our kids could swim and the adults could enjoy the hot tub. The pool was cold supposed to be heated which it clearly wasn't warm enough with it only being 22' degrees outside. Plus it definitely needed shocked the smell of chlorine was extremely strong. And the hot tub was not heated at all nor did the jets work. 😒 Very disappointing.
2022년 11월에 1박 숙박함
답변 제공: Graciela D. 님, 2023년 1월 7일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

Daniel

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2022년 10월에 2박 숙박함
답변 제공: gd 님, 2022년 10월 13일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Ted

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very functional. Good breakfast. Noisy neighbors. Expensive.
2022년 10월에 1박 숙박함
답변 제공: gd 님, 2022년 10월 13일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hockey game weekend
Overall good stay - location perfect, list of area eating establishments was helpful and the ones we picked were great.
2022년 9월에 2박 숙박함
답변 제공: gd 님, 2022년 10월 13일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Rodolfo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy muy bien esta propiedad
2022년 9월에 2박 숙박함
답변 제공: gd 님, 2022년 10월 13일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely decorated, very clean, quiet rooms.
2022년 9월에 2박 숙박함
답변 제공: GD 님, 2022년 10월 30일
Thank you for taking the time to share your experience. We look forward to seeing you again.

2/10 - 너무 별로예요

Cassidy

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I paid for a jacuzzi tub and when I got there and used it the headrest was broken off and water sprayed everywhere and it was unusable. I told the front desk and they just said sorry. It's crap I paid for a jacuzzi and couldn't use it. The drain was also broken in the tub. I didn't get offered anything just got told sorry!
2022년 8월에 1박 숙박함
답변 제공: GD 님, 2022년 10월 13일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
The service was friendly and my room was comfortable and clean.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Convenience
Very comfortable room and attentive staff. Perfect for our brief stay in the area.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Duang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Family Gathering In Addison Hilton
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean property and friendly staff.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

joseph gorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ALL GOOD
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

David

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One elevator was not working and it made for a long waits at the elevator that was. That would be my only complaint. The facility was clean the room was nice. Convenient and easy in - easy out
2022년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Good Hotel / Unfriendly Checkout
The hotel itself, I had no issues with. It was well kept and the room was clean. Check in went smoothly. The only issue I did have was with the young lady that was at the front desk when I checked out. First, my husband had gone downstairs 1 hour before checkout to ask a few questions. She didn't acknowledge him even though he was the only one standing in front of her. When my husband asked his questions, she responded with only 1 or 2 word answers. Then when we finally did check out no one was at the desk. We waited a few minutes and the same employee came out from the back, but seemed bothered like we had interrupted her. I handed her the key card and she said nothing. The other employees we interacted with were very polite. If you don't want to deal with people, then do not take a job in customer service working the front desk at a hotel.
2022년 8월에 1박 숙박함