테라스/파티오

하얏트 리젠시 디어필드 여행 후기

4 out of 5
하얏트 리젠시 디어필드
1750 Lake Cook Rd, Deerfield, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 545개" "
평점 8 - 좋아요. 1000개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 93개" "
평점 4 - 별로예요. 1000개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 50개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

youngin

출장 여행
별로예요: 청결 상태
2023년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Thank you for the feedback, Youngin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

hyunsun

2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 30일
Thank you for the great rating, Hyunsun!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Deerfield North Shore! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 편의 시설/서비스
The waitress was quite rude. Other than that, everything was pretty good.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Lisa, we truly appreciate your comment about your dining experience. It's regrettable that you found the service less than satisfactory. This is an outlier to our usual exemplary dining service. We're delighted though, that you enjoyed the rest of your stay at Hyatt Regency Deerfield North Shore. Your feedback is important and has been communicated to our team. We hope to see you again soon and promise that all aspects of your visit will reflect the high standards we set for ourselves.

8/10 - 좋아요

Arlan 님, EDINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room and service were great. Common ares need to be redone and tv service was horrible
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Arlan, it's wonderful to hear you appreciated your room and service at Hyatt Regency Deerfield North Shore. Regrettably, it seems like there were areas that didn't meet your expectations. We understand your sentiments about our common areas and the TV service. Your feedback will be instrumental as we continually work to enhance our guest experience. We look forward to your return visit, hoping to surpass your expectations next time.

10/10 - 훌륭해요

Juan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have always loved staying in the Deerfield, Northbrook area. Excellent services and excellent experience. I definitely will be staying at this hotel in the near future.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Juan, your words truly encapsulate what we strive for at Hyatt Regency Deerfield North Shore. It's wonderful that you hold such fond memories with us, and we're glad to hear about your excellent experiences. Knowing that you're considering returning in the near future is the best compliment we could receive. Looking forward to welcoming you back!

10/10 - 훌륭해요

Amal

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our staying
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Amal, it's wonderful to hear you enjoyed your stay at Hyatt Regency Deerfield North Shore. We're thrilled we could provide a memorable experience and can't wait for your next visit.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and accessible.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Mary, your positive feedback about Hyatt Regency Deerfield North Shore is warmly appreciated. We're delighted to know that you found our hotel cozy and easily reachable. We look forward to offering you the same comfort in your future stays.

10/10 - 훌륭해요

Fausto 님, Wheeling

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Fausto, we are thrilled that you had an excellent experience at Hyatt Regency Deerfield North Shore. We sincerely appreciate your five-star rating and hope to welcome you back soon. Thank you for choosing us.

10/10 - 훌륭해요

Genna

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
This place was so clean and so nice and so peaceful
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Genna, we're thrilled to hear that you appreciated the cleanliness, ambiance, and tranquility at Hyatt Regency Deerfield North Shore. Thanks for sharing your experience. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Zhanna

Safe quiet
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Zhanna, it's wonderful to hear that you appreciated the tranquil ambiance at the Hytt Regency Deerfield North Shore. It is always our priority to provide a secure and peaceful environment for our guests. We would be thrilled to welcome you back soon.

8/10 - 좋아요

michelle

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thanks for the 4/5 rating, Michelle!We're happy you had such a lovely stay at Hyatt Regency Deerfield North Shore! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 - 좋아요

janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Janet, your positive rating for Hyatt Regency Deerfield North Shore is much appreciated. We hope you had an excellent stay and we're eager to welcome you again in the future. Thank you for sharing your feedback.

4/10 - 별로예요

Isabel

연인과의 여행
좋아요: 직원 및 서비스
The lobby was very beautiful and clean. Front desk staff was great! The room I stayed in was okay but the phone inside did not work, the TV remote was having issues, two of the lights in the room did not work and there was garbage on the floor by the couch when we entered.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Isabel, the team at the front desk appreciate your kind words about their service and the cleanliness and beauty of our lobby. We're truly sorry to hear about the concerns you experienced regarding your room's amenities and cleanliness. Rest assured, we share your concerns with our maintenance and housekeeping teams for their immediate attention and prioritization. We truly value your feedback and hope to get the chance to provide you with a more comfortable and seamless experience next time.

10/10 - 훌륭해요

Jorddann 님, Mundelein

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always my favorite place to stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Jorddann, it's heartwarming to hear that Hyatt Regency Deerfield North Shore remains your top choice for accommodations. We're thrilled to have earned your favoritism. Thank you for your wonderful endorsement and we look forward to many more opportunities to serve you.

10/10 - 훌륭해요

Donna

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Donna, it's delightful to learn of your high rating for Hyatt Regency Deerfield North Shore. It's our utmost pleasure to consistently provide memorable experiences for our guests. We are eager to welcome you back soon. Thank you for sharing!

8/10 - 좋아요

Armando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Armando, thank you for your 4-star rating of Hyatt Regency Deerfield North Shore on Hotels.com. We're glad to see you enjoyed your visit and hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

IRMA CARRILLO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un poco retirado pero vale la pena
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Irma, estamos encantados de saber que su estadía en el Hyatt Regency Deerfield North Shore valió la pena. Agradecemos su comprensión de nuestra ubicación y esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tony at checkin was so helpful and very nice . A pleasure
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Colleen, it's heartening to know you had a wonderful experience at the Hyatt Regency Deerfield North Shore, thanks to Tony. His dedication to providing a top-tier service is a testament to our commitment to guest satisfaction. We are thrilled he was able to make your stay a pleasure. We look forward to welcoming you back for another remarkable experience.

10/10 - 훌륭해요

IRMA CARRILLO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un poco lejos pero el hotel vale la pena
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Irma Carrillo, gracias por su excelente crítica. Nos complace saber que la experiencia en el Hyatt Regency Deerfield North Shore valió la pena a pesar de la distancia. Nos esforzamos por ofrecer un servicio excepcional y su retroalimentación valida nuestros esfuerzos. Esperamos darle la bienvenida de nuevo en su próxima visita.

10/10 - 훌륭해요

Nahin 님, mulberry

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Thank you for sharing your perfect rating with us, Nahin!It's wonderful to see how much you appreciated your time at Hyatt Regency Deerfield North Shore! We want everyone to feel right at home at Hyatt Regency Deerfield North Shore. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Scott

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Scott, thank you for awarding a high rating to Hyatt Regency Deerfield North Shore. We are thrilled to know you had a satisfactory stay and we sincerely look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Sharrie Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
So the place wasn’t bad other than it was super hot inside and we were told they shut off the ac. So we were there and it was hot, the room had a smell to it. And all they did was offer a fan. I wouldn’t recommend unless you like it real hot. The windows were sweating
답변 제공: Customer Service 님, 2023년 12월 12일
Sharrie, it's regrettable that temperature control was not to your satisfaction during your visit. It's also unfortunate there was an unpleasant odor in your room. While we provided a fan as a temporary solution, we understand it may not have fully met your needs. Rest assured, your feedback will be used to review our options for ensuring guest comfort. We hope you will consider us again in the future so we can provide a more comfortable experience.

4/10 - 별로예요

Michael

가족 여행
별로예요: 숙박 시설 상태 및 시설
Average stay
This is an older hotel in need of remodel.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Michael, thank you for sharing your feedback. It's unfortunate to hear that your stay didn't live up to expectations. While we maintain our facilities to provide an enjoyable experience, we understand that certain aspects might not seem contemporary to every guest. Your comments will certainly be taken into consideration as we continually strive to improve our guests' experience.

10/10 - 훌륭해요

Arrian

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Arrian, it's fantastic to see your high rating for Hyatt Regency Deerfield North Shore. It seems you had an enjoyable stay with us. We're looking forward to welcoming you back for another perfect experience.

10/10 - 훌륭해요

Jae Yeon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and nice facility!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Jae, thank you for your positive words. At Hyatt Regency Deerfield North Shore, we pride ourselves on providing clean, welcoming spaces for our guests. It is fantastic to hear that you appreciated our well-maintained facility. We hope to welcome you back in the future.

8/10 - 좋아요

Rishi

2023년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thank you for the 4-star rating, Rishi!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Regency Deerfield North Shore. Thank you again for sharing!

10/10 - 훌륭해요

jamie

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Jamie, it's wonderful to hear that you had a stellar experience at Hyatt Regency Deerfield North Shore. We aim to create memorable stays for our guests and we're so pleased you enjoyed yours. We look forward to welcoming you back in the near future for another delightful stay. Safe travels.

10/10 - 훌륭해요

HASINA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, comfortable stay!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Hasina, it's wonderful to hear you enjoyed a comfortable stay at the Hyatt Regency Deerfield North Shore. We're grateful for your feedback and are thrilled that our accommodations met your expectations. Be sure to visit us again for another nice stay.

2/10 - 너무 별로예요

Mohamed

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
We appreciate your feedback, Mohamed.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Rafiq

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Rafiq, it's thrilling to know you had a wonderful experience at Hyatt Regency Deerfield North Shore. Our team always strives to provide exceptional guest experiences, and your high rating is a testament to their efforts. We're looking forward to welcoming you back for another extraordinary stay in the future.

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is great, but there should be security cameras in the parking lot. After the first night, the catalytic converter was stolen from my 2010 Prius. A terrible shock, especially as an out-of-towner, with important events to attend.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Greg, it's great to hear you found Hyatt Regency Deerfield North Shore satisfying. We truly regret hearing about your unfortunate incident with your vehicle. Worry free stays are paramount to us, and we appreciate your insight about parking security, as we consistently work to upgrade our facilities and services. We hope the rest of your visit, including the important events, proceeded favorably. We would be pleased to welcome you back and ensure your next stay with us is seamless.

4/10 - 별로예요

Nissim

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Nissim, it is disheartening to acknowledge your rating, indicating a less than adequate experience. Nonetheless, your feedback is valuable as it helps us improve and we certainly hope to welcome you back for a more satisfying experience in the future.

10/10 - 훌륭해요

Olena

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Olena, thank you for taking the time to rate your recent stay with us. It's delightful to know that you enjoyed your time at Hyatt Regency Deerfield North Shore. We appreciate your feedback and hope to welcome you back for another fantastic stay soon.

10/10 - 훌륭해요

Daniel

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Daniel, it's fantastic to hear that you had a top-notch experience at Hyatt Regency Deerfield North Shore. We appreciate your rating and would love to welcome you back anytime. Safe travels!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Kevin, thank you for your outstanding score, we're delighted you enjoyed your time at Hyatt Regency Deerfield North Shore. Our goal is always to deliver a fantastic experience for our guests, and it's rewarding to know we achieved that with you. Please consider us for your future travel plans. We're looking forward to welcoming you back!

8/10 - 좋아요

Yves

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice rooms, comfy beds. Nice staff
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Yves, thank you for sharing your experience at Hyatt Regency Deerfield North Shore. We're delighted that you found our accommodations comfortable and our team members friendly. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Musheer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was good, the hotel and room both were very clean
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Musheer, thank you for sharing your positive experience at Hyatt Regency Deerfield North Shore. We are delighted to hear that you appreciated our well-maintained rooms and premises. Your feedback motivates us to continuously strive for excellence. We look forward to welcoming you back.

10/10 - 훌륭해요

Carrie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Carrie, thank you for your top rating! It's wonderful to know that you had such a great experience at the Hyatt Regency Deerfield North Shore. Your satisfaction is paramount to us. We're eager to welcome you back for another outstanding stay soon!

10/10 - 훌륭해요

Sharjeel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Great place to stay. Room was great size, great ambeince Lobby is great. Pool and Gym was great Room Service was on demand. so no twoel change everyday. Otherwise was a great experience
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Sharjeel, thank you for sharing your wonderful review of Hyatt Regency Deerfield North Shore. We're thrilled to hear that you appreciated our spacious rooms, inviting atmosphere, well-maintained facilities, and room service efficiency. It's gratifying to know we could contribute to a fantastic experience for you. We hope to welcome you back for another enjoyable stay soon!

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a very convenient location for our visit. Staff was friendly and our room was lovely. The only negative was that my husband and I felt the that the mattress was extremely hard and uncomfortable. For the ease of access and proximity to the Botanic Garden and our friends we would stay again and just hope for a little softer resting place.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 27일
Janet, it's wonderful to hear that you appreciate the convenient location of Hyatt Regency Deerfield North Shore and our welcoming team members. We regret that you found the bed not to your expected comfort level. Rest assured, we strive to meet a variety of comfort preferences for our guests. We truly look forward to welcoming you back for another visit, offering ease of access to your favorite local spots.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property was great the parking lot had large pot holes.
2023년 9월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 9월 22일
Edward, it's wonderful to hear you found Hyatt Regency Deerfield North Shore to your liking. Your feedback regarding parking conditions is appreciated as it aids in maintaining our guests' high comfort levels. Rest assured, we continually strive to ascertain the safety and convenience of all aspects of our property. We're looking forward to your next stay with us.

8/10 - 좋아요

humberto

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great and safe location, big rooms, mattress are uncomfortable and look like there are expired. Had to ask for housekeeping 3 days in a row to finally get it. Staff is great! Hotel super clean! Would stay here again!
2023년 9월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 9월 20일
Humberto, it's refreshing to know that you found the location of Hyatt Regency Deerfield North Shore exceptional and appreciated the spaciousness of our rooms. Our aim is to ensure that our facilities exude cleanliness, and your commendation lets us know we're succeeding. We're also delighted that our team members left a positive impression. However, we've noted your feedback regarding the comfort of your mattress along with your concerns about housekeeping services. We will certainly use this to make improvements. We appreciate your willingness to stay with us again. We can't wait to deliver an even better experience next time!

10/10 - 훌륭해요

Nelson

2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Nelson, it's wonderful to know that your stay at the Hyatt Regency Deerfield North Shore left you with a positive impression! Our team appreciates your perfect rating, and this feedback confirms their continued efforts to provide top-notch service. We can't wait to welcome you back for another excellent experience. Thank you for choosing us!

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 11일
Sergio, it's wonderful to hear that you had a great stay at Hyatt Regency Deerfield North Shore. We genuinely appreciate your wonderful rating. Please come back and visit us again soon!

2/10 - 너무 별로예요

LaToya

별로예요: 숙박 시설 상태 및 시설
There is as mold in bathroom shower, along with dirty carpet.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 11일
LaToya, we regret to hear about your recent experience. Your comments regarding cleanliness are taken seriously, and rest assured that your concerns about the bathroom and floor maintenance have been noted and will be addressed accordingly. We believe in continuous improvement and we hope to exceed your expectations during a future stay.

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They parking lot need repairs lots of pot holes otherwise I love it and would recommend to everyone
2023년 8월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Donald, it's wonderful to see at Hyatt Regency Deerfield North Shore you had an almost flawless experience and appreciate your recommendation. We've noted your concern regarding the parking area and are actively working to make improvements. We look forward to providing an even better experience on your next visit.

10/10 - 훌륭해요

Hollie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 6일
Thank you for the wonderful rating, Hollie!We're thrilled to see how much you enjoyed staying at Hyatt Regency Deerfield North Shore. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Thank you for the amazing rating, Allen!We are delighted to see that you had a wonderful time at Hyatt Regency Deerfield North Shore. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

2/10 - 너무 별로예요

LAURA 님, Bolingbrook

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were wet stain on the ceiling in our room. There was dust all over. Not happy at with the $$ we paid.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 3일
Laura, it's disheartening to read about the concerns you experienced in the room condition. Please know we regard sanitation highly and we're taking your feedback seriously to ensure future stays are more enjoyable. While we understand your dissatisfaction with the value for your money, it's also an opportunity for us to reassess our pricing structure and its alignment with the quality of experience.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 2일
Thanks for the great rating, Richard!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Regency Deerfield North Shore soon, we'd love to have you back!