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디 알레그로 로열 소네스타 호텔 시카고 루프 여행 후기

4 out of 5
디 알레그로 로열 소네스타 호텔 시카고 루프
171 W Randolph St, Chicago, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1124개 이용 후기 중 655개" "
평점 8 - 좋아요. 1124개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1124개 이용 후기 중 123개" "
평점 4 - 별로예요. 1124개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1124개 이용 후기 중 41개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Sue 님, Englewood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
2024년 4월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 23일
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 - 좋아요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gym was awesome. The lobby was beautiful.
2024년 3월에 3박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 20일
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 - 훌륭해요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2024년 3월에 3박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 20일
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 - 괜찮아요

Thaneshwor

별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 20일
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 - 훌륭해요

Stanley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
2024년 4월에 3박 숙박함
답변 제공: Emma 님, 2024년 4월 15일
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 - 좋아요

darlene 님, kent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
2024년 4월에 4박 숙박함
답변 제공: Emma 님, 2024년 4월 15일
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

Jana Ersoz

좋아요: 청결 상태, 직원 및 서비스
loved the hotel
2024년 4월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 14일
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 - 좋아요

Teresita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
2024년 4월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 14일
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 - 좋아요

NINOSHKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
2024년 4월에 1박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 9일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Emma 님, 2024년 4월 9일
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 - 별로예요

Derek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
2024년 4월에 3박 숙박함
답변 제공: Emma 님, 2024년 4월 8일
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Kelly

2024년 3월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 23일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Tatiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 3일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 4월 1일
Thank you for staying with us. We appreciate your feedback!

8/10 - 좋아요

Adarsh

2024년 3월에 3박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 20일
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, great staff, very nice feel overall.
2024년 3월에 4박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 26일
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
2024년 3월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 26일
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 - 별로예요

John Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
2024년 3월에 3박 숙박함
답변 제공: Emma 님, 2024년 3월 26일
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 - 괜찮아요

Valine

좋아요: 직원 및 서비스
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 26일
Thank you for your feedback.

8/10 - 좋아요

Bently

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 22일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Theresa

2024년 3월에 2박 숙박함
답변 제공: Nick Bell- Front Office Manager 님, 2024년 4월 8일
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 - 훌륭해요

Guadalupe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 19일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Elyse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Emma 님, 2024년 4월 8일
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 - 괜찮아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2024년 3월에 3박 숙박함
답변 제공: Emma 님, 2024년 4월 8일
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Jose J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time staying here, it was lovely again and the amenities are much better now too!
2024년 3월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing hotel will return
2024년 3월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Larenz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff and a beautiful property
2024년 3월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Brittney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 19일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
2024년 3월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 - 훌륭해요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
2024년 3월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 - 훌륭해요

Elisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area! & customer service.
2024년 3월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.

10/10 - 훌륭해요

Mirta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clearness, the staff very friendly
2024년 3월에 4박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thanks for leaving a review. We are glad your teams were able to assist you during your visit. They will be waiting for you when you return next!

10/10 - 훌륭해요

Khalilah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful stay!
2024년 2월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us! We appreciate your feedback.

8/10 - 좋아요

Jolee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful venue! The rooms are so classy and modern. The only downside is the parking situation. We didn't get any details about the parking and then had to find parking a block away.
2024년 3월에 1박 숙박함
답변 제공: Emma 님, 2024년 3월 12일
Dear Jolee,We are so happy to hear you had a great stay with us with compliments to our classy and modern feel. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 - 좋아요

Maria de los Ángeles

2024년 2월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 25일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, friendly and inviting staff.
2024년 2월에 2박 숙박함
답변 제공: Emma 님, 2024년 2월 29일
Dear Colin,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

Heidi Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 2월에 3박 숙박함
답변 제공: Emma 님, 2024년 2월 27일
Dear Heidi Anne,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 - 괜찮아요

Kimberly

2024년 2월에 2박 숙박함
답변 제공: Emma 님, 2024년 2월 27일
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 - 괜찮아요

Ali 님, Ashburn

가족 여행
별로예요: 숙박 시설 상태 및 시설
The rooms are small and with room to walk around th bed..
2024년 2월에 3박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 3월 2일
Thank you for staying with us and thanks for taking the time to leave a review. I apologize that your stay was anything less than pleasant. Please reach out to the hotel directly if there any any other details you would like to share about your visit.

10/10 - 훌륭해요

Manrich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and up to date rooms. Friendly staff
2024년 2월에 1박 숙박함
답변 제공: Emma 님, 2024년 2월 20일
Dear Manrich,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 - 좋아요

Neil

2024년 2월에 1박 숙박함
답변 제공: Emma 님, 2024년 3월 21일
Dear Neil,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Emma 님, 2024년 3월 20일
Dear Brian,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 2월에 1박 숙박함
답변 제공: Jason Smith Front Office Manager 님, 2024년 2월 8일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Alise

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 2월 6일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Aressa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and customer service was superb.
2024년 1월에 2박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 30일
Thank you for staying with us and for leaving a glowing review. We hope it won't be too long before you visit Chicago to see us again.

6/10 - 괜찮아요

Gabriela

좋아요: 청결 상태, 직원 및 서비스
Ok stay nothing out of the ordinary
2024년 1월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 23일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
When booking we wanted a place to stay for the convenience and we sure got it! Simple walk to locations we needed to get to.(worth the destination charge) The rooms were small, but we didnt mind it its a places to sleep. The room we were in was clean and very artistic. We enjoyed the esthetic of the whole hotel. The beds were very comfortable and for our stay we got a $15 credit use which is nice, for the room just comes with 2 water bottles. Overall great stay!
2024년 1월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 22일
Thank you staying with us and taking the time to leave a review. We are glad that you enjoyed our location and facilities. We hope to see you again when you visit Chicago next.

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Elegant and clean
2024년 1월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 18일
Thank you for staying with us! We appreciate your feedback.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
100 year old hotel that looks and feels like it. Needs a serious renovation. Also no computer available to check in for airline return flight. Restaurant with OK quality food but takes a long walk to reach, inconvenient.
2024년 1월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 18일
Thank you for leaving a review. I apologize that your stay was anything less than pleasant. That is not our standard. I have forwarded the details of your visit to our leadership team for review, in hopes that we improve our services and standards. Please feel free to reach out directly with any additional details.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jason Smith, Front Office Manager 님, 2024년 1월 15일
Thank you for staying with us! We appreciate your feedback.