외관

레드 루프 인 시카고 - N 오로라/네이퍼빌 여행 후기

2 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 89개 이용 후기 중 40개" "
평점 8 - 좋아요. 89개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 89개 이용 후기 중 11개" "
평점 4 - 별로예요. 89개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 89개 이용 후기 중 16개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Aida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 4월 21일
Thank you for your positive rating, Aida. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Fernando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 12일
Hello Fernando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Scott

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the property was friendly, helpful and quick to answer any issue. The room was okay for the price. I mean it’s a red roof inn so nothing special but nothing bad either. The issue was in the first room there was no hot water so had to transfer after already unpacking. The second room had a shampoo dispenser that needs to be replaced. The hallway smelled of weed and there was someone with a dog that would not stop barking. They asked the person to leave not sure how that all worked out. Anyways if you need a place to crash that’s basic, this is a decent choice. They also provided complimentary snack bags and waters so A on that.
2024년 4월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 8일
Dear Scott,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Ricardo

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not have fridge or microwave only jetted tub
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 4일
Hello Ricardo, Thank you for telling us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am disappointed that your experience was less than ideal due to the missing amenities you mentioned. please accept our apologies for any inconvenience this may have caused. To prevent this from happening again, your comments will be shared with management in an effort to fully address your concerns. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Oha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 3일
Hello Oha, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Eddie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I got charge 2 times place was small old
2024년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 4월 2일
Dear Eddie,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. You indicated that the size and appearance of the hotel was not to your liking, which was disappointing to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. In regard to charges, I researched your reservation and verified that a one hundred dollars security deposit was refunded to your MasterCard ending in 5626 on 03/27/2024. I'm not seeing any additional charges made to your card. It's also important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever. Thank you for expressing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Thank you,Samantha Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool management!
2024년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 31일
Dear Arturo,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am also happy you found our management staff to be exceptional. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Alisher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice option for the price
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 29일
Dear Alisher,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am happy to see that the value to price ratio met your expectations, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let the front desk know. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Reggie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very clean and the staff was very helpful.
2024년 3월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 19일
Hello Reggie, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the cleanliness of our rooms, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Robert

2024년 3월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 3월 5일
Thank you for your positive rating, Robert. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I were so glad we earned your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very attentive and nice staff
2024년 2월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 28일
The team at our Red Roof Inn Chicago - N Aurora/ Naperville would like to thank you for sharing your feedback with us, Alexis. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our attentive and nice staff delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

8/10 - 좋아요

Roseann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 13일
Hello Roseann, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's is good service good people and a great place to stay if ueed a good place to stay come here and ask for kumar
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Tiffani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. The room was comfortable.
2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 11일
Thank you for taking the time to write about experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. Tiffani, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly and helpful staff, and your comfortable room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Tiffani, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price! Sincerely, Red Roof Management

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 7박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 27일
Thank you for taking the time to write about experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. Jason, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our you found our hotel to be good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jason, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for the price
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 27일
Thank you for taking the time to write about experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. Richard, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you found our hotel to be good for the price. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Richard, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

10/10 - 훌륭해요

Oha

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kumar been such a help with all the times I have been here. Very customer friendly and willing to accommodate my stay. Thank you
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 21일
Thank you for taking the time to write about experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. Oha, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about our helpful, very customer friendly, and accommodating staff Kumar. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. I have shared your comments with the rest of our team.We appreciate your business, Oha, and can't wait to see you back at Red Roof soon, where we can continue to offer you an accommodating stay at an affordable price! Sincerely, Red Roof Management

10/10 - 훌륭해요

Everardo

2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 21일
Hello Everardo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 - 좋아요

Matt

좋아요: 직원 및 서비스, 객실의 편안함
A Solid Stay
Excellent service and expedient check in/out process. Rooms were good, but the in-room appliance didn’t match (but that’s merely an aesthetic preference). I’ve stayed here twice and will continue to do so when I’m in town. Great access to getting on and off the tollway!
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 20일
Dear Matt,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad to read that you were pleased with the service provided, the check-in/out process and that the rooms were to your liking. However, it seemed that the in-room appliance did not meet your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The clerk was very helpful. Made sure everything was pleasant and very generous with the snacks and water.
2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 12일
Thank you, Edward, for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. It is so rewarding to read that you had a pleasant encounter with us and we truly appreciate your kind remarks about our very helpful, and generous clerk. It's wonderful to hear that our clerk made sure everything was pleasant as well. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Monica

2024년 1월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Hello Monica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

wayne

2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 24일
Thank you for your positive rating, Wayne, following your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Monica

2024년 1월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Hello Monica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Nyanza

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Hello Nyanza, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Looks to be fairly new. Room had everything I need. Only negative - clogged toilet
2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 26일
Thank you for sharing your feedback with us, Robert. The team at the Red Roof Inn Chicago - N Aurora/ Naperville was pleased to know that you were fond of our rooms having everything that you needed and that it looked fairly new. However, you made mention of the toilet being clogged. In the future, please feel free to report this to the front desk so that it can be handled in real-time.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

10/10 - 훌륭해요

Ricardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mia was super nice and helpful!
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 26일
Hi Ricardo,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Chicago - N Aurora/ Naperville with us. It was so rewarding to see that we earned your 5/5 score with our nice and helpful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Is good hotel the first time i was there but this time not so good, i hope next time be diferent
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 25일
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn Chicago - N Aurora/ Naperville was pleased to know that you were fond of your first stay. However, you made mention of your current stay not matching your expectations. Please share what went wrong on this stay so that we know what improvements need to be made.Guest feedback aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 - 좋아요

Kelly

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave out complimentary water at check in and also a bag of snacks
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 24일
Hi Kelly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Chicago - N Aurora/ Naperville with us. It was so rewarding to see that we earned your 4/5 score. You stated that you were fond of the complimentary water and snacks. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 - 훌륭해요

Esther

2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 24일
Thank you for sharing your 5/5 rating with us, Esther. Our staff at the Red Roof Inn Chicago - N Aurora/ Naperville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 - 훌륭해요

Rodolfo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was really nice. People were super kind and great facilities
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 25일
Hello Rodolfo,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Bloomington - Normal/ University. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear you had a really nice stay with us, due to the super kind service our staff extended and our quality facilities. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Igor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean bedding
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 25일
Hello Igor,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's wonderful to hear how pleased you were with our clean bedding. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Susan

출장 여행
I entered my oven, I mean room, and the heater was on 82! Way too hot! In the room 10 minutes and all I can hear are the people next door. Not happy with that.
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 23일
Thank you for the feedback about your stay at our hotel, Susan. The situation you described regarding the temperature in the room and the noise disturbance is truly regrettable. We are very sorry for your experience. In an effort to ensure your comfortability, please reach out to the front desk immediately when in house to receive better assistance. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Chicago - N Aurora/ Naperville. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating. Upgraded our room without even being prompted by me. We needed extra blankets and towels and were at our room within minutes. We'll be staying here next year when we come back.
2023년 11월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Hi Pamela,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Chicago - N Aurora/ Naperville with us. It was so rewarding to see that we earned your 5/5 score with our accommodating staff that brought extra linens upon request and upgraded your room without being prompted. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anginette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
The staff was very friendly and helpful, Mia went out of her way to satisfy us she upgraded us to a superior room and the other team gave us snacks for our inconvenience when our cover came off our air conditioner, te rooms were very good and clean
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 16일
Dear Anginette,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's wonderful that the amazing service along with our clean rooms created an ideal experience. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Antoin

좋아요: 직원 및 서비스
2023년 11월에 4박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 15일
Hello Antoin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Susan

출장 여행
좋아요: 편의 시설/서비스
I liked that my room had an air purifier, as well as a mini fridge and microwave. I didn’t like that the curtains didn’t close all the way. I also didn’t like how noisy the housekeeping staff was when cleaning the room next to mine.
2023년 11월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 13일
Thank you for sharing your feedback with us, Susan. The team at the Red Roof Inn Chicago - N Aurora/ Naperville was pleased to know that you were fond of the air purifier and the mini fridge. However, you made mention of the noise from . As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a no-frills motel room, which is exactly what I was looking for. I was looking for a clean place that I could come in go to bed. Watch TV if I wanted to turn out the lights and go to sleep. That’s exactly what I got. I will stay at this hotel the next time I am in town. The only thing I will bring is my hairdryer. Everything else that you would need is in this little motel room. I really enjoyed it. I stayed right across from the elevator, but I was never once woken from any kind of noise or anything. I was very happy and will visit this place again in February .
2023년 10월에 4박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 10일
The team and I appreciate your splendid remarks, Nancy. I am glad to read that you were pleased with our services and our accommodations. Red Roof continues to grow and provide new comforts to all travelers, at an economical price. We value all of our guests, while delivering a caring, comfortable environment for them. Red Roof is obsessed with listening to our guests which is why we appreciate you sharing your experience. Thank you for choosing Red Roof Inn Chicago - N Aurora/ Naperville an we invite you to relax with us again in February, we can't wait to host you. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room and friendly staff.
2023년 11월에 2박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 8일
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville, Mark. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our room and our staff. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Terrie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathtub would fill up with water when taking a shower, toilet would not flush, yes it was pet friendly, but the dog keep us up, . Worst hotel we have ever stayed at. Would not be staying Ever again
2023년 10월에 3박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 6일
Hi Terrie,Thank you for sharing your concerns with us. I am disappointed to hear that the bathtub filled with water, the toilet wouldn't flush and you encountered noise disturbance from the pets on property. Let me humbly apologize for how these impacted your experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with the management team in an effort to ensure that your concerns are addressed.Red Roof wishes you all the best in your future travels. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would have been better off on the street
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 31일
Thank you for rating your recent stay at Red Roof Inn Chicago - N Aurora/ Naperville, David. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Derek

단체 여행
좋아요: 청결 상태, 객실의 편안함
The Wi-Fi is horrible they have nothing to show you what channels you can get on your TV
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 1일
Hello Derek,Thank you for your feedback. It is with deep regret I read that you had less than favorable experience as you indicated the Wi-Fi was horrible and the there were pleasing channels on the TV. Let me humbly apologize for this affected your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration in an effort to address your concern as it will help us improve your experience.Thank you for choosing Red Roof Inn Chicago - N Aurora/ Naperville. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 25일
I appreciate your comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville, Luis. I am thrilled that you found our staff friendly. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

DaMeara

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was unswept hair caught in the wall and on the floor. The usb port thing on the nightstand was falling out. I kept seeing ants all over the floor, especially near the window. Luckily I had a can of raid in my car. Parking lot was not in good shape and there was broken glass all over the ground.
2023년 10월에 4박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 22일
Dear DaMeara,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the floor and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Patrick 님, Aurora

We loved it!
2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 16일
Dear Patrick,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Leroy

2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 16일
Hello Leroy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Aleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 13일
Hello Aleen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Oha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 14일
Hello Oha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Muese

2023년 10월에 3박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 28일
Thank you for rating your recent stay at Red Roof Inn Chicago - N Aurora/ Naperville, Muese. Red Roof values you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
If you're looking for a no frills affordable room. This is the place. Nothing outstanding just the necessitates. Friendly staff right off the freeway.
2023년 9월에 2박 숙박함