외관

컴포트 인 호프만 에스테이트 - 샴버그 여행 후기

2.5 out of 5
컴포트 인 호프만 에스테이트 - 샴버그
2075 Barrington Rd, Hoffman Estates, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 326개" "
평점 8 - 좋아요. 1000개 이용 후기 중 344개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 151개" "
평점 4 - 별로예요. 1000개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 75개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴한 것이 장점
저렴한 것이 장점입니다. 가족과 장기 여행하시는 분들이 저렴하게 이용하기는 좋을 것 같습니다. 그리고 무선 인터넷이 되는데 방에서는 엄청 느린데 식당에서 하면 상당히 빠르게 접속가능합니다.

2/10 - 너무 별로예요

Penny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Rheanna

아이를 동반한 가족 여행
They seemed nice but they serve breakfast at 7:00 a m. Which I went to hotels it was served 6:00 a.m.
2024년 4월에 2박 숙박함
답변 제공: gm 님, 2024년 4월 16일
Thank you for taking the time to post your review of your recent stay with us. I am glad to hear that your stay with us was nice. You are correct breakfast is served from 7am-10am on weekends and from 6am-9am during the week. May I say that it was a pleasure to have you as our guest. We look forward to serving you again.

8/10 - 좋아요

Artur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: gm 님, 2024년 4월 13일
Thank you for taking the time to post your review of you stay with us. Your rating of 4 out of 5 tells us the stay met your expectations. We are elated to here that we provided the service you deserve as our guest. We look forward to serving you again in the near future.

6/10 - 괜찮아요

SUSANTA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I booked this hotel through Expedia and made the payment at the time of booking. However, at the time of checking in, hotel staff asked for additional charge for my child who I already paid for. Even after explaining the full payment for same count of guests, he made me wait in the lobby as he was checking with his manager. Although he finally let us check in without additional charge. I found this causing displeasure and stress after a long day drive.
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 27일
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. Staff was only following hotel policies which state children 12 and under stay for free. This information is listed on Expedia perhaps you missed it. Though the fee was waived for you. We look forward to serving you again.

2/10 - 너무 별로예요

Bobbie Jo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on my way home from a trip visiting family with my son in Kentucky. This was just to be a nice place to stop at for a rest. Upon checking I asked to use the bathroom after being on the road. I was told the public bathroom was out of order. then to be told shortly later that they now usable. Once I entered the bathroom it was dirty. it was clear that the out of order sign was just to keep people out of it. Sai. I believe was his name, he checked me in well.. actually he was training a nice young women whom was a dear. BUT SAI!! he was rude. very rude. made me feel uncomfortable. only and hour later I went to the desk to request ONE extra towel. my room only had two and was in need of and extra one. AFTER getting the third degree about how many people were in my room. I explain twice why that I needed two towels for myself... being one for my hair one for my body. and one for my son. I was given an extra towel. This was SAI whom was being to rude about one towel ONE TOWEL!!! In the room there is a motion sensor it goes off with any movement. I WAS WOKEN UP THREE!! from just my son moving the bed. the third time it work me up was 2:45am. so I just packed up my stuff and left. Never even got to get to use one of my amenities I paid for, meaning breakfast. I ASLO feel bad for whom ever gets stuck with room 138. For it is next to an entrance. When this door closes it slams with the LOUDEST SOUND. which i am sure would wake up anyone in the middle of the night.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
pedro at Front Desk most excellent customer service
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 27일
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. We are elated to hear that Pedro was there for you. We look forward to serving you again.

4/10 - 별로예요

Valeria

No water in the building
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 16일
Thank you for posting your review of your stay with us. Due to a water line break from main city line the city opted to turn water off. This is something out of our control. We did apologize and fully explained details to all guests. Refunds were given where the situation merited it. We look forward to serving you in the near future.

10/10 - 훌륭해요

Jayron

2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 27일
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. We look forward to serving you again.

10/10 - 훌륭해요

Hye

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 4박 숙박함
답변 제공: gm 님, 2024년 2월 21일
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: gm 님, 2024년 2월 21일
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

4/10 - 별로예요

Amy

별로예요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: gm 님, 2024년 2월 13일
Thank you for posting your review of your stay with us. We look forward to serving you again.

10/10 - 훌륭해요

Belkys 님, Charleston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 7일
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. The rating of 5 out of 5 tells us that your stay met your expectations. We are happy to hear this! We look forward to the opportunity to serve you again in the very near future.

8/10 - 좋아요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and was what we needed. Thanks
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 4일
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. We are elated to hear that your stay was 'very nice'. We look forward to the opportunity to serve you again in the very near future.

4/10 - 별로예요

Julio

2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 2일
Thank you for taking the time to post your review of you recent stay with us. We are glad to have you as our guest. We look forward to serve you again in the very near future.

10/10 - 훌륭해요

Evelyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place!!!
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 30일
Thank you for posting your review of your stay with us. May I say that it is always a pleasure to see you back. We are happy to hear that your stay met your expectations. We look forward to serving you again in the very near future.

6/10 - 괜찮아요

Maria

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had noise neighborsplaying tv to loud. Otherwise it was great
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 28일
Thank you for taking the time to post your review of the recent stay with us. When issues arise during your stay we ask that you let us know - thus giving us the opportunity to correct it. We are glad that otherwise your stay was great. We look forward to the opportunity to serve you again in very near future.

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 23일
Thank you for taking the time to post a review of your recent stay with us. Your rating of 10 out 10 tells us that it was to your satisfaction. We are glad to hear that you enjoyed your stay. We look forward to the opportunity to serve you again in the very near future.

6/10 - 괜찮아요

MARC

2024년 1월에 2박 숙박함
답변 제공: gm 님, 2024년 2월 7일
Thank you for taking the time to post a review of your stay. It was a pleasure to have choose to stay with us. We are happy to see that your stay was to your satisfaction. We look forward to serving you again.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pedro at the front desk was Wonderful
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 16일
Thank you for taking the time to post your review of your recent stay. We are elated to hear that Pedro was there for you. We look forward to the opportunity to serve you again in the very near future.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rocky was at the front and very attentive. I travel frequently and tried various places. This hotel is conveniently located, clean and the staff is very friendly and always remembers me. The price is also very good
2024년 1월에 2박 숙박함
답변 제공: gm 님, 2024년 1월 16일
Thank you for taking the time to post your review of your recent stay with us. We are elated to hear that our staff is friendly and always remembers you. You are correct when you say that are prices are good in comparison to surrounding hotels. We look forward to serving you again in the very near future.

10/10 - 훌륭해요

Stephanie 4037

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean ,sade and the snow was cleared
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 12일
Thank you for posting a review of your recent stay with us. We are happy to hear that you found the hotel clean. During the winter we strive to keep walkways and parking lot cleared of snow for the benefit of our guests. We look forward to serving you again.

10/10 - 훌륭해요

Lorena

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 26일
Thank you for taking the time to post your review of the recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating of 5 out of 5 tells us that your stay was to your expectations. We are happy to see this. We look forward to the opportunity to serve you again in the near future.

10/10 - 훌륭해요

Cessalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy beds, clean, quiet, safe, my favorite hotel in Schaumburg!
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 30일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are elated to hear that we are "my favorite hotel in Schaumburg" and the stated facts off comfy beds, clean quiet and safe. All of which we work very hard to provide to all our guests. We look forward to serving you again in the very near future.

2/10 - 너무 별로예요

Diego

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged me $25 extra for my son who is a child (age 15) because it was supposedly on their hotel policy, which I read their policy and it never states a age range for what children are free or how much they’d be. They also charged me a deposit fee of $100 that was not stated on Expedia as compared to other hotels that I looked through the website on the same day of booking the room for 2 adults and a child. My room was a two bedroom for up to 4 people and they charged me more when there shouldn’t be a difference in payment for another person. The staff that checked me in was also providing terrible customer service and was ridiculously rude for a simple question that was asked because he caused a confusion when stating things related to my payment on Expedia as “ oh they only care about the money that they charge and if you want to claim your money spent ask them.” but knowing as well Expedia tells you what is required offers given for a booking for customer satisfaction in savings. I was absolutely shocked and disappointed with this hotel. I spoke the following morning when I checked out to a different staff person and they were trying to provided proof of their policy for the deposit and extra charge for my child and they themselves weren’t able to give me any proof of so said & stated that the manager would call me for my refund and have not received my refund for the extra charges.
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 28일
Thank you for posting your review f your recent stay with us. Staff was only following hotel policy. All rooms rates are based on 2 people - though the room has a max capacity of 4. Expedia does list the information in question: the following is directly from Expedia website"The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room. Extra-person charges may apply and vary depending on property policy. All of which may be found under hotel policies. Perhaps you missed this information. I am sorry that the morning staff was unable to show this to you. We look forward to serving you again in the very near future.

2/10 - 너무 별로예요

Marina

2023년 12월에 3박 숙박함
답변 제공: gm 님, 2023년 12월 23일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 - 훌륭해요

Jayron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 19일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 - 훌륭해요

Rebeca

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 19일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 - 좋아요

Thorcrom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a pleasant stay
2023년 11월에 2박 숙박함
답변 제공: gm 님, 2023년 12월 6일
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you had a pleasant stay. We look forward to serving you again in the near future.

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Conveniently located, staff very friendly, clean rooms
2023년 11월에 4박 숙박함
답변 제공: gm 님, 2023년 12월 6일
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you found our rooms clean and that the staff was very friendly. We look forward to serving you again in the near future.

2/10 - 너무 별로예요

Babawale

I was told i had to pay $100 even after showing them i already paid with a reservation number
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 28일
Dear Mr. Babawle: Indeed you had a prepaid reservation - upon check in you were asked for a deposit and it is only an authorization. Perhaps you missed this on Expedia.com The following is directly from the site "Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges". It is our hope that this clarifies any concerns you might have had.

6/10 - 괜찮아요

Stephanie

2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 19일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean, comfortable, and updated. Property was quiet. Good breakfast. Staff was readily available for any questions or problems. Only problem I had was shower doors were not installed properly and would not stay closed. Will definitely stay there again when in town.
2023년 11월에 3박 숙박함
답변 제공: gm 님, 2023년 11월 28일
Thank you for taking the time to post your review of your recent stay with us. We are happy to hear that you found our hotel rooms very clean and comfortable. We look forward to serving you again in the very near future.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 25일
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating tells us your stay was to your satisfaction which we are glad to hear. We look forward to serving you again in the very near future.

8/10 - 좋아요

Kannan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Washroom is basic with no towel bar even.
2023년 11월에 2박 숙박함
답변 제공: gm 님, 2023년 11월 17일
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Marco A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 17일
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Sachiyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: gm 님, 2023년 11월 15일
Thank you for posting your review of your recent stay with us. Your rating of 5 out of 5 tells us your stay was to your satisfaction. We are elated to hear this. We look forward to serving you again in the near future.

2/10 - 너무 별로예요

Theresa

2023년 11월에 2박 숙박함
답변 제공: gm 님, 2023년 12월 6일
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay here when we visit the Schaumburg area. Staff has always been very courteous and hotel is quiet and clean.
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 31일
Thank you for taking the time to post your review of your recent stay with us. May I say that it was indeed a pleasure to have you choose to stay with us. We are elated to hear that you found our hotel clean and quiet. We look forward to serving you again when your travels bring you back this way.

8/10 - 좋아요

Melissa 님, Frankfort

2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 19일
Thank you for taking the time to post your review of your stat with us. We are glad to see that your stay was to your satisfaction. We look forward to serving you again in the very near future.

6/10 - 괜찮아요

George

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Average hotel. Got what we paid for.
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 29일
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

6/10 - 괜찮아요

Sherri

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 29일
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

4/10 - 별로예요

Chris

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tv didn't work Elevator not working Shower very poor Rooms in need of a overhaul
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 26일
Thank you for taking the time to post your review of your recent stay with us. Our elevator is fully functional and to my knowledge has not been down at all. If you had issues with the TV all you had to do was call the front desk so that we have the opportunity to fix it. We ask all guests to bring to our attention any issues during the stay thus giving us the opportunity to correct it. We look forward to serving you again in the near future.

4/10 - 별로예요

Ariel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 29일
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스
Loud Fridge & AC but was clean.
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 29일
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 - 좋아요

Veronica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Easy to get to. Quick check in and amazing staff. The rugs are pretty nasty but this is my go to place when in town.
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 17일
Thank you for taking the time to post your review. We are elated to hear that "this is my go to place when in town" - our staff is always there for each and everyone of our guests. We look forward to serving you again in the very near future.

10/10 - 훌륭해요

Donna

2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 9일
Thank you for taking the time to post your review. A rating of 5 out of 5 tells us that your stay was to your satisfaction. We are elated to see that . May I say that it was a pleasure to have you as our guest. We look forward to serve you again in the near future,

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Staff was super friendly. Hotel is just super outdated!
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 13일
Thank you for taking the time to post your review of your recent stay with us. It was a pleasure to have you as our guest. We are glad to hear that our staff was there for you. The entire hotel was recently renovated with new furniture bedding and 50" Flat Screen TVs all this was done to provide a better stay for our guests. We look forward to the opporrtunity to serve you again.

10/10 - 훌륭해요

Brandy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, staff was great, there is a $100 deposit that I didn't see on the website, even if you paid in full prior to stay. We were able to leave $100 in cash at the front desk and they returned it to us at check out. Huge breakfast area and lots of food to choose from. Very pleasant stay.
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 13일
Thank you for taking the time to post your review of your recent stay with us. It was a pleasure to have you as our guest. We are glad to hear that our staff was there for you and of course that you found the property clean. Incidental deposits are a hotel industry standard and it is listed on websites. We do offer our guests the option of using either cash or credit card. We look forward to the opporrtunity to serve you again.

8/10 - 좋아요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 4일
Thank you for posting your review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to the opportunity to serve you again in the very near future.