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레드 루프 인 플러스+ 시카고 - 윌로우브룩 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 303개" "
평점 8 - 좋아요. 1000개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 165개" "
평점 4 - 별로예요. 1000개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 173개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
개미가 있었고 전반적으로 청소 상태는 좋지 않았습니다. 컨시어지는 매우 친절하시고 침대는 편안해요. 바로 앞에 target을 걸어서 다녀올 수 있습니다.
2019년 6월에 6박 숙박함
답변 제공: Red Roof Plus+ Chicago Willowbrook 님, 2019년 6월 23일
Thank you for taking the time to post your review. We are glad to see that you had a great experience with our staff and we look forward to hosting you again in the future.

8/10 - 좋아요

Jae Hong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Red Roof Plus+ Chicago Willowbrook 님, 2019년 6월 21일
Thank you for taking the time to post your review. It is great to see that you had a pleasant stay with us. We look forward to providing you with another comfortable stay in the future, should your travels bring you back to our area.

10/10 - 훌륭해요

SangHyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿
굿
2018년 6월에 7박 숙박함
답변 제공: Red Roof Plus+ Chicago Willowbrook 님, 2018년 8월 23일
Thank you so much for posting a review of your stay. We look forward to hosting you again in the future. Thank you for choosing Red Roof Plus+ Chicago Willowbrook.

10/10 - 훌륭해요

Lbradford

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 10일
Thank you for sharing your 5/5 rating with us, Lbradford. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Nicole

Ok
2024년 4월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 8일
Dear Nicole,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It's great to see that we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kelly

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Plenty of shops restaurants surrounding the area, very convenient. Noisy guests at odd hours
2024년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 26일
Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 - 좋아요

Badri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 26일
Hi Badri,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Badri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 24일
Hi Badri,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - 훌륭해요

Badri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 24일
Thank you Badri, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
First room smelled of smoke even though it was a nonsmoking room. Discovered someone had taped a plastic over the smoke detector. Talked with the front desk and they put us in a different room with out any push back.
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 17일
Hello James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Willowbrook. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Also, please rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve on these policies. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jimmie

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Homeless people all around the area… even on the property.
2024년 3월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 14일
Hi Jimmie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

DEMARCUS

출장 여행
Shower not clean but overall good for the price 👍
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 13일
Dear Demarcus, Everyone here at the Red Roof Inn PLUS+ Chicago - Willowbrook was proud to see your 5/5 score. I am happy that you were pleased with our prices. However, you stated that the shower was not clean. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Gilberto

2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Thank you for taking a moment to leave a review, Gilberto. The staff and I at the Red Roof Inn PLUS+ Chicago - Willowbrook appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Willie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent!!!
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 7일
Dear Willie,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Latavia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 6일
Hello Latavia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Everth Antonio

좋아요: 청결 상태
Good
2024년 2월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 27일
Thank you for sharing your 5/5 rating with us, Everth. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 - 훌륭해요

Letrice

2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 26일
Hello Letrice, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Willowbrook and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 11일
Hello Kathleen, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - 괜찮아요

Luz

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Close to many shops and restaurants
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 9일
Dear Luz,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. We value you as our guest and appreciate your 3/5 score following. I am happy you were pleased with our close proximity to shop and restaurants that you were able to enjoyed.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

4/10 - 별로예요

Jessica

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room was clean enough but the staff is so good incredibly nasty I can't believe it. They will glare at you, sigh in your face and talk to you like you're a peice of garbage. It's like youre bothering them because they have to put their phone down for 30 seconds. The vending machine took my $3 but didn't vend a drink. I informed the front desk and she immediately got super defensive! She literally said "we don't give you no nothing for that!" Then she said she wasn't there so how can she prove I put money in the vending machine. Yea I'm going to come up with an elaborate lie just to get a free drink. I was walking to my room and passed one of the staff members. I asked if I could have a clean towel from the cart she was pushing. "You're going to have to go to your room and bring me your used towels first we don't give out no extra towels" keep in mind I was there close to a week. But I guess your not allowed a single extra towels. During my stay the hotel was pretty empty. There couldn't have been more that 10 other cars in the parking lot. When I asked for an extra key because I got locked out of my room I was told I need to bring it back to the desk immediately because they dont have any extra keys for anyone. How is a hotel with a 100 rooms and only a handful of guests actually in those rooms going to run out of key cards? Most hotels including the other budget hotels give you more than one key when you check in
2024년 1월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 2월 4일
Dear Jessica,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It's great to hear that you found the room to be clean. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional vending machine, the situation you mentioned regarding the towels and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 27일
Thank you for taking the time to write about experience at the RED ROOF INN PLUS+ CHICAGO - WILLOWBROOK. Kevin, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about everything was perfect. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kevin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a perfect stay at an affordable price! Sincerely, Red Roof Management

10/10 - 훌륭해요

Letrice

2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 27일
Hello Letrice, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Letrice

2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 29일
Dear Letrice,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ Chicago - Willowbrook is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lajade Storrs

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 24일
Thank you for your positive rating, Lajade, following your stay at the Red Roof PLUS+ Chicago - Willowbrook. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Alma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 23일
Hello Alma, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Kevin

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 21일
Hello Kevin, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Tari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Laura was amazing and always helpful.
2024년 1월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 16일
Dear Tari,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am happy to read that you were pleased with the professional staff and the cleanliness of the hotel. I am happy to read that you highlighted Laura and Pashon to be amazing. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Henry

좋아요: 청결 상태, 객실의 편안함
Check in smooth. Reasonably clean. TV didn’t work and no solution was offered. Very dry air and drafty floor.
2024년 1월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 16일
Dear Henry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am happy to read that you found the check in to be smooth and the room to be reasonably clean. I am sorry to read that the television didn't work and that the floor was drafty.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Howard

가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 16일
Hello Howard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Tari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is Professional and personable! Very clean hotel. They are prompt when handling questions and concerns. Laura and Pashon were amazing and a great help. Great place to stay.
2024년 1월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 16일
Hello Tari,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. I am happy to read that you found Laura to be amazing and always helpful. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 1월 13일
Hello Carl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Despite another guest being very rude to the workers at check in over putting a card on file for incidentals I enjoyed the Red Roof Inn and will most likely stay there next time Im in Illinois. They took care of me.
2023년 12월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Thank you, Timothy, for telling us about your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. I am glad you had a great encounter with us, despite the rude guest you encountered. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 11일
Hello Carl, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Willowbrook and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Slavcho

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager at this place didn’t let one of my employees to stay only because he wanted an explanation for the $25 extra charge before he even got to the room and the room was already paid for. My employee then said he will have to call the credit card company and check what the extra charges are for and then the manager told him he is not allowed to stay there anymore.
2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 31일
Dear Slavcho,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. I was very disappointed that the hospitality of the staff was less than ideal hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that was not accomplished with your visit. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 - 좋아요

Chantriese

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It’s fairly basic. I only needed it for one day and they’re early check in fee/policy is what was the most convenient for the day. The morning front desk staff was really nice. The area itself is really nice and there’s plenty of stores and restaurants. I probably wouldn’t stay at too many red roof locations but this was decent and I’d stay again.
2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 30일
Dear Chantriese, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK thanks you for your comments and are happy to hear you had a great experience with us. You highlighted us being convenient for your one night's stay, our nice front desk staff and our proximity to stores and restaurants. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

4/10 - 별로예요

Charles

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely rude day desk clerk. Room shabby and in need of repair. Could use a good deep cleaning and coT
2023년 12월에 6박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 29일
It's sad to see the poor scoring Charles, after your experience with us here at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. You pointed out the front desk staff was unprofessional, and your room was in need of repairs and a good deep cleaning. Your feedback is taken very seriously here at Red Roof, and rest assured your voice is of tremendous importance to us as we focus on bettering our services and accommodations. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 - 훌륭해요

Carl

2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 29일
Hello Carl, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 - 훌륭해요

Lajade Storrs

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 27일
Thank you for sharing your 5/5 rating with us, Lajade. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 - 훌륭해요

Tari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 26일
Thank you for sharing your 5/5 rating with us, Tari. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 - 너무 별로예요

Carl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 26일
Hello Carl,Thank you for sharing with us. Your review of the Red Roof Inn PLUS+ Chicago - Willowbrook was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

10/10 - 훌륭해요

Salem

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 5박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 24일
Thank you for sharing your 5/5 rating with us, Salem. Our staff at the Red Roof Inn PLUS+ Chicago - Willowbrook was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 - 훌륭해요

Lajade Storrs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 21일
Hello Lajade, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Comfy enough for a night's sleep. Bathroom was fine, had issues flushing too soon after the last. There was rust in the tub but it wasn't dirty. Though some visible dust and dirt in the corners and in-between the desks and such. Bed was great. TV was decent enough. No noise issues and it was easy to sleep in. We got it paid with points, but I think i would have been annoyed if I paid for it.
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 17일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am happy to hear our hotel met your needs, the bed was great, and all the other kind remarks highlighted. However, you indicated that the rust in the tub, cleanliness between the desks, and the other issue mentioned hindered your experience. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Red Roof Management

10/10 - 훌륭해요

Lajade Storrs

2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 16일
Hello Lajade, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

4/10 - 별로예요

Harrell

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
No coffee in the lobby, 8:00 in the morning
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 16일
Hello Harrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Lajade Storrs

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 16일
Hello Lajade, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lajade Storrs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 8일
Hello Lajade Storrs, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Lajade Storrs

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice

10/10 - 훌륭해요

Lajade Storrs

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 8일
Dear Lajade Storrs,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist