BBQ/피크닉 공간
예약 가능 여부 확인

소네스타 ES 스위트 시카고 - 롬바드 여행 후기

3 out of 5
소네스타 ES 스위트 시카고 - 롬바드
2001 S Highland Avenue, Lombard, IL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 584개" "
평점 8 - 좋아요. 1001개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 70개" "
평점 4 - 별로예요. 1001개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 72개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Seokwon

2023년 7월에 5박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 7월 21일
Thank you for the feedback.

10/10 - 훌륭해요

Keshanna

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Nikki 님, Dolton

별로예요: 직원 및 서비스
Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 25일
Dear Nikki,We sincerely apologize for the issues you dealt with regarding your reservation. This is a highly unusual situation, and we will work to ensure this does not happen again. Thank you for taking a moment to share your thoughts, and we hope you have pleasant travels.

2/10 - 너무 별로예요

Javier

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst all time , do not stay here !!
This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Nice sheets, burned
Measuring cup, really ??
No dish soap
No hand soap, nothing !!
2023년 12월에 6박 숙박함
답변 제공: Sonesta ES Suites-Lombard 님, 2024년 1월 9일
Our sincerest apologies for your experience. Thank you for the feed back.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ruined Christmas
The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
2024년 1월에 2박 숙박함
답변 제공: Sonesta ES Suites-Lombard 님, 2024년 1월 9일
Thank you for the review.

2/10 - 너무 별로예요

Rogi

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sonesta ES Suites-Lombard 님, 2024년 1월 9일
Thank you for the feed back.

2/10 - 너무 별로예요

Vanessa

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2024년 1월 2일
Thank you for the feedback.

2/10 - 너무 별로예요

Miranda

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is NOT a hotel. And it is dirty. No staff
2023년 12월에 2박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2024년 1월 5일
Thank you for the feedback.

2/10 - 너무 별로예요

Nia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 21일
Thank you for your feedback

2/10 - 너무 별로예요

Stephanie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here

4/10 - 별로예요

Felício

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: management 님, 2023년 12월 20일
Thank you for your feedback.

10/10 - 훌륭해요

jalyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 12월 11일
Thank you for the rating!!

4/10 - 별로예요

Glenn

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.
2023년 12월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 12월 7일
Thank you for the fair review!

2/10 - 너무 별로예요

Enrique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was the most disgusting place I have ever seen. I had my wife and kid with me and we instantly walked out and went to a different hotel. They didn’t want to give me a refund either even though I did not stay in. The bed had no sheets, pillows where yellow, the shower had no curtain, the kitchen was so nasty and dirty, the toilet had poop stains all over and there was barely any toilet paper. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY.
2023년 11월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 28일
Thank you for the feed back. We are working to correct these matters.

4/10 - 별로예요

Lindsay

별로예요: 청결 상태, 직원 및 서비스
don't stay here!!
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 16일
Thank you for your feedback.

2/10 - 너무 별로예요

Linda

2023년 11월에 3박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 15일
Thank you for the feedback!

2/10 - 너무 별로예요

Tamika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel use to be nice . Now they are converting to apartment complexes and the place is Reagan’s. My room was not cleaned from whoever previously were there. I called the staff and asked for another room and she told me your only option is to get a refund and check out. LIKE IS THIS HOW YOU TREAT YOUR GUEST? the door didn’t completely lock or anything in the nature. This was the worse stay. Paying almost $700 for a room with service like this should be against the law!
2023년 11월에 2박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 13일
Thank you for the feedback.

8/10 - 좋아요

Whitney

2023년 11월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 13일
Thanks for the feed back Whitney.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Not so good experience
We were in town for business. When getting to the hotel there a note on door saying hours are Monday thru Friday 8 to 4. If checking in after hours please call a number. We called the number & the lady that answered was very nice & friendly. There were three of us & the room was for 4 people. There were no extra blankets, towels items for the kitchen. We called the number again & someone else answered & said that’s not our problem our hours are only Monday through Friday 8 to 4. Plus they didn’t mention when making reservation that they were now apartments.
2023년 11월에 2박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 7일
Thank you for the feedback.

2/10 - 너무 별로예요

Traci

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
oops! Not really a hotel
Warning. This property is transitioning out of the hotel business to become an apartment complex. The property needs to be taken off hotels.com. They no longer have breakfast or bathroom products or cleaning like a hotel. Even if they are going to do a hotel reservation, they want a 7-night minimum.
2023년 11월에 3박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 6일
Thanks for the feedback!

4/10 - 별로예요

Jayden 님, West Vancouver

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property has been converted to apartment suites and is not primarily a hotel anymore. I had booked 3 weeks before my stay and had other communications with the property during those weeks, and yet, nobody mentioned this change to me. They reached out with a phone call to me on the day I was scheduled to arrive at the location and left me a voicemail, which I did not receive since I was travelling. For my actual stay, the suite was not as clean as I would expect. There were shoe prints on the entryway tiled floor, garbage from the previous guests still in the can under the sink, leftover cup noodle bits in the kitchen sink, a used bar of soap at the bathroom sink, bits of powdered soap(?) by the bathroom sink, no bath towels nor face towels, and a used towel of some sort hanging from the shower curtain rod. My stay in Lombard was for business and I was working late most days so the office was always closed by the time I was back in the evening. I had reached out to the property with my complaints via the Sonesta website immediately after returning home, but have not received any response after several weeks.
2023년 10월에 4박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 11월 2일
Thank you for the feedback.

2/10 - 너무 별로예요

Kourtney

2023년 10월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 11월 21일
Thank you for providing us with your valuable feedback.

10/10 - 훌륭해요

Lanyea

좋아요: 청결 상태, 직원 및 서비스
Great efficient great staff accommodation was great even though they weren’t accepting any reservations
2023년 10월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 10월 30일
Thank you for the review!

10/10 - 훌륭해요

Yesenia

2023년 10월에 1박 숙박함
답변 제공: Team Sonesta Suites-Lombard 님, 2023년 11월 13일
Thank you for the rating.

4/10 - 별로예요

Tamika

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall stay was ok meanwhile there were no hotel staffs. So we couldn’t get any towels or anything during our stay. And during check out time the hotel was closed with no one there to accommodate our needs. The sheets were dirty and all. Only thing was clean is the carpet.
2023년 10월에 2박 숙박함
답변 제공: Sonesta ES Suites-Lombard 님, 2023년 10월 16일
Thank you for the feedback.

2/10 - 너무 별로예요

Rania

2023년 10월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 11월 6일
Thank you for the feedback.

2/10 - 너무 별로예요

tarlean

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 10월 16일
Thank you for the feedback.

2/10 - 너무 별로예요

Tonya 님, Chugiak

별로예요: 청결 상태, 숙박 시설 상태 및 시설
From the outside this looks like a fairly decent place. Don't be fooled! Once in my room it was absolutely disgusting! Stains all over the carpet and 2 decent sized stains that appeared fo be blood. Holes in the walks, lots of gnats in the room, and mold growing in the vent! The box spring was broke down and the door was difficult to get closed. Then I woke up at 1:00 a.m. to someone in the building blasting music. The whole experience was pretty awful.
2023년 10월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 10월 13일
Thank you for the feedback. We are working to correct these deficiencies.

6/10 - 괜찮아요

Raymond

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Team Sonesta ES Suites 님, 2023년 10월 12일
Thank you for the feedback!

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good value. Full kitchen. Comfortable
2023년 9월에 4박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 10월 5일
Thank you for the feedback!!

2/10 - 너무 별로예요

Kelcey

Will never go back
2023년 9월에 2박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 10월 2일
On behalf of the entire team at Sonesta ES Suites-Lombard we apologize for any inconvenience.

2/10 - 너무 별로예요

Quinisha

출장 여행
별로예요: 편의 시설/서비스
Rooms not clean dishes dirty
2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 10월 30일
Thank you for the feedback!

6/10 - 괜찮아요

Janice

2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 10월 30일
Thank you for the feedback!

6/10 - 괜찮아요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice to have a kitchen with some cookware and dinnerware. The first TV I had did not have the cable channels included as advertised, so they needed to replace the whole dresser to replace the TV. Carpet didn't seem to be very clean, as it felt like there was some film or something in it whenever I walked around. Staff was friendly and helpful though, I would stay there again if needed.
2023년 9월에 4박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 9월 26일
Thank you for the feedback.

2/10 - 너무 별로예요

Bryan

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
STAY AWAY! This is not a place to bring your family. It is by far the dirtiest hotel I have ever stayed at in the US. Stains on all furniture, there was fast food and chips inside of the pullout bed. FILTHY!!!
2023년 9월에 7박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 25일
Dear Bryan,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we uphold ourselves to, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 - 너무 별로예요

Margaret 님, Frederick

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was supposed to be an 8.2 rated extended stay facility with breakfast and a full kitchen and we were supposed to have a 5-night stay. No breakfast. Two tiny towels were paper thin. One fork, two spoons. No housekeeping. Noise from the people in the room above ours was loud and ongoing all day and night so we could not sleep. No desk clerk at night. We left a day early because of the conditions. Found out they are transitioning from a hotel to apartments and the hotel clientele suffers greatly.
2023년 9월에 5박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 25일
Dear Margaret,We appreciate you sharing your feedback with us. Our team works diligently to ensure our accommodations meet our guests' expectations, and we apologize if you felt otherwise. This will be shared with our staff, and any necessary improvements will be made. It is our hope that you enjoyed your time in Lombard and had a safe trip home.

2/10 - 너무 별로예요

Latrelle

2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 9월 20일
Thank you for the feedback. We hope to see you again soon!

8/10 - 좋아요

Tressa

2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 10월 12일
Thanks for the rating!!

2/10 - 너무 별로예요

Alejah

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 9월 20일
Thank you for the feedback. Please keep us in mind on your next trip to Lombard.

6/10 - 괜찮아요

Tiffany

연인과의 여행
좋아요: 직원 및 서비스
Overall ok, nothing special about the location. Staff was very nice.
2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 9월 18일
Thank you for sharing! Thank you for recognizing our staff! We hope to see you next visit to Lombard!

6/10 - 괜찮아요

Phyllis

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
the location was very convenient, but the hotel itself needed quite a bit of updating. We had no hot water for two days, the toilet ran, and shower head and door handles were falling off. Also the carpets were dirty, but for the price it was ok. the front desk was very accommodating, and they did help us by giving us another room. I don’t think I’d stay at another Sonesta property.
2023년 9월에 7박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 9월 18일
Thank you for the feedback. I'm glad we were able to get you into a room with hot water.

4/10 - 별로예요

Martin Douglas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Sonesta has been sold to a franchisee who is gradually turning the suites into long-stay accommodation. There is no breakfast (though advertised), no meeting facilities, no facilities as such. The promotional blurb is thoroughly misleading.
2023년 9월에 5박 숙박함
답변 제공: Sonesta ES Suites Lombard 님, 2023년 9월 15일
Thank you for the feedback.

6/10 - 괜찮아요

Donna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 9월 18일
Thank you for the feed back. We value your business and hope to see you again soon.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 9월 11일
Thank you for the rating Ashley! We hope to see you again soon.

2/10 - 너무 별로예요

john

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 9월 8일
Thank you for the feedback, please call the hotel directly to discuss the issues you encountered during your stay with us.

4/10 - 별로예요

Stephanie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty. There was a plastic bag over the smoke alarm that I called about and no one removed. The sink was filthy, tub and shower curtain dirty. Cobwebs in every corner. Carpet full of nasty looking stains.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 4일
Thank you for your feedback.

6/10 - 괜찮아요

Roxanne

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 9월 8일
Thank you for the feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant suite. Bed was comfortable but sofa was not at all. Overall the suite was clean, except floor and carpet which were dirty - my socks were filthy from walking around the apartment.
2023년 8월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 4일
Thank you for your feedback.

6/10 - 괜찮아요

Matthew K

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed at this property before and had a good experience. However, the maintenance and amenities have since been downgraded. Our room was poorly ventilated; the only window was sealed and the bath fan moved no air. Consequently, the towels (and carpet) never dried. However, the property wants $10 to change out the linen. Bring your own soap because the body wash and conditioner dispensers have been removed. The pool has been shut down and breakfast is no longer provided. Our room had been smoked in. The ground fault outlet at the sink was scorched and unsafe.
2023년 8월에 5박 숙박함
답변 제공: Team Sonesta ES Suites-Lombard 님, 2023년 8월 24일
Thank you for the feedback regarding your recent stay. All of your concerns have been addressed with out maintenance team.

2/10 - 너무 별로예요

ALEJANDRO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La peor estancia que tuve en Chicago, llegó la policía por un sujeto armado junto a mi habitación en la madrugada. El drenaje no servía y toda el agua se salió mojando la alfombra. Alfombra y muebles sucios con olor
2023년 8월에 6박 숙박함
답변 제공: Team Sonesta ES Suites Lombard 님, 2023년 8월 22일
Thank you for the feedback.