외관

더 블랙스톤, 오토그래프 컬렉션 여행 후기

4 out of 5
더 블랙스톤, 오토그래프 컬렉션
636 S Michigan Ave, Chicago, IL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 700개" "
평점 8 - 좋아요. 1001개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 71개" "
평점 4 - 별로예요. 1001개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 24개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ju Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 좋았어요
2023년 3월에 2박 숙박함

8/10 - 좋아요

Hyunju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2021년 5월 4일
Hyunju, thank you for your review and thank you for your patronage. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Héctor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente el trato y las instalaciones. 10/10
2024년 4월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 15일
Many thanks for your positive review! We're glad you were satisfied with your stay and hope to serve you again.

10/10 - 훌륭해요

Simona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm welcome from the bellman! Very clean property! We booked two more nights :)
2024년 4월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 15일
We're so grateful for your review. Thank you for sharing your experience, and we look forward to your next visit!

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!
2024년 4월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 12일
Lee, thank you and so glad to read you enjoyed our hotel and the location. Come back and visit us again soon.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved the vibe of this hotel. It was like a blast from the past. From the flooring to the architecture it was beautiful. Even the elevators!! Would give this place 10 stars if I could. Will definately be returning.
2024년 4월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 10일
We're over the moon to hear that you thoroughly enjoyed the unique vibe and retro charm of our hotel! It's fantastic to know that the details, from the flooring to the architecture and even the elevators, contributed to your wonderful experience. Your enthusiasm and willingness to rate us so highly truly mean a lot to us. We eagerly look forward to welcoming you back for another memorable stay. Thank you for choosing us and for your willingness to share such positive feedback. See you again soon!

10/10 - 훌륭해요

Obaid

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really good
2024년 4월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 8일
Obaid, Your perfect rating made our day! We're delighted you enjoyed your time with us.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 8일
Dylan, Thank you for the perfect score! We're thrilled you had a great stay and hope to welcome you back soon.

8/10 - 좋아요

Krista

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No parking when booking through Expedia. Had to pay 70 dollars per night for overnight parking at a parking ramp across the entrance. Had to pay 450 dollars for damage deposit upon arrival. Other than that, was a wonderful stay. The hotel was beautiful. Safe, pretty quiet, great location.
2024년 3월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 5일
Krista, thank you for your visit, and I am sorry about the parking and that it was not easier for you. We do not have a parking on site, and therefore partner with the hotel across the street. Prices in Chicago are driven in big part by taxes and city fees unfortunately, we have little control over these. The security deposits are refunded after departure but do take a few days to go through the bank system. We do appreciate your patronage and look forward to welcoming you back again soon.

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unique, elegant and comfortable. Outstanding service with high-quality amenities and a classy vibe all around.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 3일
Ian, thank you for your nice comments, so glad you enjoyed your visit. Looking forward to seeing you again soon.

10/10 - 훌륭해요

Ralph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, I had a problem with my room placement the gentleman at the front desk assigned a different room promptly and accompanied my wife and I to make sure the newly assigned room was what we expected. The hotel is a work of art within itself and all the staff from the Bellman, Front Desk staff, to the Maintenance staff are all attentive and very accommodating to the customers needs. The hotel has some great views of the city and there’s an art gallery in the hotel that you have to check out.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 1일
We're thrilled to hear about your positive experience at our hotel, especially how our front desk team swiftly addressed your room placement concern to ensure your comfort. It's wonderful that the artistry of our hotel, along with the attentive service from all our staff members, contributed to your enjoyable stay. We're also glad you enjoyed the stunning city views and took the opportunity to explore the art gallery within our premises. Thank you for sharing your experience, and we look forward to welcoming you and your wife back for another memorable stay. Your appreciation means a lot to us!

6/10 - 괜찮아요

chetan

가족 여행
It’s an over glorified Motel6.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 4월 1일
We're sorry to hear that your experience did not meet your expectations. We aim to provide a unique and comfortable stay for all our guests, and we regret that we fell short in your case. We appreciate your feedback as it helps us to improve. If you're willing to share more details about your experience, we would like to learn how we can make things right. Please consider reaching out to us directly. Thank you for taking the time to share your thoughts.

10/10 - 훌륭해요

Sherrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very quiet
2024년 3월에 4박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 27일
Thank you for taking the time to complete our survey and for your positive feedback! We're thrilled to hear you had a good experience and look forward to welcoming you back soon!

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are awesome at this property. Rooms are clean and quiet even though we were facing busy Michigan Ave. would stay again
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 25일
Thank you very much for taking the time to share your wonderful experience at our property. We're thrilled to hear that our staff made a great impression on you with their service. It's our top priority to ensure that every guest feels welcome and well cared for during their stay.We're also delighted to know that the cleanliness of our rooms met your expectations and that you enjoyed a peaceful stay despite the bustling location on Michigan Ave. Our team works diligently to create a serene environment for our guests, and your feedback is a testament to their efforts.We look forward to welcoming you back for another memorable stay. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 27일
Thank you for your perfect review! We're thrilled you had such a fantastic experience with us. Looking forward to welcoming you back in the future!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful!
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 25일
Thank you for the perfect review, come back and visit us again soon.

10/10 - 훌륭해요

Valine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this place! The biggest plus is the lobby. It smells so good! I was looking around to identify the scent.
2024년 2월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 20일
Thank you so much for your enthusiastic review!We're thrilled to hear that you love our hotel and especially enjoy the ambiance of our lobby. It's wonderful that the scent made such a positive impression on you. Creating a welcoming and pleasant atmosphere for our guests is very important to us, and it sounds like we succeeded. Next time you're here, don't hesitate to ask about the scent—we'd be happy to share the details with you.Looking forward to welcoming you back soon for another enjoyable experience!

8/10 - 좋아요

Su

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location and paying extra for a lake view room was worth it. Beautiful view from 11th floor. Beautiful interior decor. On the whole, the staff were excellent, charming and helpful. One or two reception staff were less than helpful, especially when we needed a taxi to the airport on check out. In all though I had a wonderful stay.
2024년 3월에 4박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 18일
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the fantastic location and found the extra for a lake view room from the 11th floor to be worth it. It's wonderful to know that our interior decor and the charm and helpfulness of our staff contributed to your wonderful stay. We regret to hear about your experience with one or two Front Desk staff during your taxi arrangement to the airport and will address this to ensure all guests receive the helpful and efficient service we strive for. Your overall positive remarks and enjoyment of your stay are greatly appreciated, and we look forward to the opportunity to welcome you back for another memorable visit.

10/10 - 훌륭해요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing short stay. Front desk gave me a higher floor when requested, validated my parking, and was able to answer questions about the area. Will definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 18일
Thank you for your kind review!We're so pleased to hear that your short stay with us was amazing and that our front desk team was able to accommodate your requests, from a higher floor to parking validation. It's great to know we could assist with your queries about the area, making your stay more enjoyable. Your satisfaction and intention to return are the highest compliments we can receive.We look forward to welcoming you back for another memorable experience. See you soon!

10/10 - 훌륭해요

Khadieja

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay! Room was spacious with large bathroom. Great location. Valet was not in service. But parking lot was adjacent ( it was raining). Front desk was terse and not very welcoming/friendly. Doorman David was very friendly and gave good instructions. No assistance with baggage was provided; stairs are present at the front. Apparently rain ponchos are not a thing in Chicago
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 16일
Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your stay, the spacious room, and our great location. We apologize for any inconvenience caused by the valet service not being available and the lack of assistance with your baggage. Your feedback regarding the front desk's demeanor is invaluable, and we'll address this to ensure a more welcoming atmosphere in the future. It's wonderful to know David made a positive impact on your stay, and we appreciate your understanding regarding the rain ponchos, please note that we do have umbrellas available at the Front Desk.We hope to have the opportunity to welcome you back for an even better experience.

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful old hotel, very convenient for us as it was close to Orchestra Hall and the restaurant where our son works. Very large room, super comfortable bed. Excellent bargain for the price. Not as hideously spartan as most hotels have become. Never a wait for an elevator. We'd definitely stay here again.
2024년 3월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 13일
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be beautiful and conveniently located for your needs. It's fantastic to know that you enjoyed the spacious room, comfortable bed, and appreciated the value for the price.We take pride in maintaining a comfortable and welcoming atmosphere for our guests, and we're thrilled that you found our hotel to be a refreshing departure from the typical spartan accommodations.Your kind words mean a lot to us, and we'd be honored to welcome you back anytime you're in the area. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were very clean, very comfy bed and pillows, great location!! Very friendly and helpful employees at the front desk. And I loved the history of the hotel.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 11일
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness of our rooms, the comfort of our beds and pillows, and our hotel's great location. It's also great to know our front desk team made a positive impression with their friendliness and helpfulness, and that you appreciated the history of our hotel.We look forward to welcoming you back in the future for another memorable stay.

10/10 - 훌륭해요

Valeria 님, St Louis Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, loved the decor and vibe
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 11일
Thank you for your lovely feedback! We're so glad to hear you enjoyed the décor and vibe of our hotel. It's always wonderful to know that our guests appreciate the atmosphere we've created. We look forward to welcoming you back soon for another beautiful experience.

6/10 - 괜찮아요

Tom

연인과의 여행
Decent location and fairly priced. Room was clean with our view overlooking some hvac equipment but that had no bearing we weren’t looking for anything more. We have stayed there in the past and appreciated the old motif of the lobby but this trip noted a mixture of modern style furniture mixed in with the old, assuming they were looking for an eclectic feel, but it’s not working. Had a couple drinks our first night, they were good, but ignorantly priced. Sunday breakfast may have been one of the worst I have ever eaten. Would possibly stay again but would avoid the bar and restaurant. My big complaint, no parking, you need to utilize another hotels facility, and again, ignorantly priced.
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 11일
Thank you for your feedback. We're glad you found the location convenient and the room clean.We appreciate your thoughts on the lobby's décor as we explore a blend of styles. We're sorry to hear your experience with our bar, restaurant, and parking did not meet expectations. Please know our parking prices reflect city rates. We hope to welcome you back, with a commitment to improving your overall experience.

10/10 - 훌륭해요

Shona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Scarlett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about the Blackstone was perfect for our trip. We were in walking distance from all of our planned activities except for two, which were short 5 minute rides away. They were doing construction outside the building which kinda ruined the sleep in late benefits of a hotel… but not anyone else’s fault and we got some great pastries down the street since we were up!
2024년 1월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 7일
Thank you for choosing The Blackstone for your trip and for sharing your wonderful experience with us. We are thrilled to hear that our location perfectly complemented your plans, providing easy access to your activities and discoveries in the area.While we regret that the external construction impacted your ability to sleep in, we are delighted to know that it led you to explore and enjoy some great pastries nearby. We appreciate your understanding and positive outlook regarding the situation outside our control.Our team is dedicated to making every stay memorable, and it sounds like, despite the unexpected wake-up, you were able to make the most of your time with us. We look forward to the opportunity to welcome you back in the future, hopefully under quieter circumstances, so you can fully enjoy the benefits of a restful hotel stay.Thank you again for your kind words and for sharing your experience. We can't wait to host you again soon!

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 7일
Thanks for the positive rating! We're happy you were satisfied with your stay

10/10 - 훌륭해요

Leanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful everything
2024년 2월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 5일
Thanks for sharing your positive experience! We're thrilled you were happy with our services. Come back anytime!

6/10 - 괜찮아요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 24일
Thank you for your support! Hope to serve you again soon.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 24일
We're grateful for your rating! Looking forward to your next visit.

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, cleanliness, and atmosphere, the building itself is awe inspiring
2024년 2월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 19일
Alan, thank you so much for your fantastic review! We're truly heartened to hear that our staff, cleanliness, and the overall atmosphere of our hotel contributed to a positive experience during your stay. It's especially gratifying to know that the building itself left you awe-inspired.Our team works hard to maintain a high standard of hospitality and service, and your feedback serves as a wonderful encouragement to all of us. We are committed to ensuring that every guest's stay is memorable, and it's rewarding to see these efforts appreciated.We look forward to the pleasure of hosting you again, hopefully in the near future, for another awe-inspiring experience.

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay
2024년 2월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 15일
Thank you for the great rating! We're thrilled you enjoyed your stay and hope to see you again soon

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 15일
Thanks for the top rating! We're so pleased you were satisfied with your visit.

10/10 - 훌륭해요

Aaron

2024년 2월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 3월 25일
Thank you for the 5-star review, looking forward to seeing you again soon.

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt welcomed. Stay there again
2024년 2월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 10일
Tim, thank you and so glad to read you experienced our hospitality first hand. Looking forward to seeing you again soon.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful and nice!!!
2024년 2월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 2월 7일
Alexis, I am thrilled to see that our staff was helpful. Come and visit us again soon.

10/10 - 훌륭해요

Branden

2024년 1월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 31일
Branden, thank you for your visit. Please come again soon.

10/10 - 훌륭해요

Eileen 님, Harbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the location and the amazing view of Lake Michigan, Grant Park, and all the nearby museums.
2023년 12월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 27일
Eileen, I am very happy to see you had a nice visit and that you enjoyed our location and facilities. Looking forward to welcoming you again soon.

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Blackstone has an elegant lobby and the ability to dine at the restaurant that shares a location in the building. (Mercat, I believe.) The room itself was comfortable and offered good basics that other places don’t, such as a fridge, which is hard to believe. Overall a pleasant experience and everything was in walking distance. My wife and I were pleased.
2023년 12월에 4박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 27일
Anthony, thank you for your visit, and I am happy to read that you and your wife enjoyed your stay. Please come again soon.

10/10 - 훌륭해요

Patrick 님, New York

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 18일
Patrick , so glad to read you enjoyed your visit. Looking forward to welcoming you back again soon.

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 17일
John, thank you for your review and most importantly I am thrilled to read you had a great visit. Looking forward to welcoming you back again soon.

10/10 - 훌륭해요

Michael Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic
답변 제공: Pierre-Louis 님, 2024년 1월 17일
Michael, thank you for your review and most importantly I am thrilled you enjoyed your visit. Come back again soon.

8/10 - 좋아요

Elise

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 17일
Elise, thank you and I look forward to seeing you again soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 14일
John, we are thrilled to see you enjoyed your visit. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historic building, very nice stay—we’ll come back
Nice hotel, historic building with interesting info on its history (built around 1910), beautiful lobby! Room was updated, very clean, bed was very comfortable (and I’m picky about mattresses), room temperature easy to control (amd Im picky about a good temperature for sleeping too). Staff were all very friendly and helpful, location was convenient to many sites (Art Institute, Bean, Buckingham Fountain, Grant Park, many restaurants all with easy walk, even for this 65 yo non-athlete; fast Lyft/Uber to theater district ). Price was VERY reasonable which made it even nicer! (Though we would have been fine paying a bit more than we did…shhhh, don’t tell the hotel! 😆.) Only problem was that the Wi-fi in room was very slow but that didn’t matter to us this trip. Restaurant inside the hotel, Mercat a la Planxa, was very good, excellent service (will do a separate review of that). Really enjoyed this hotel, we would definitely stay here again.
2024년 1월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 14일
Joan, thank you so much for visiting us, we are thrilled to read about your excellent stay. We are looking forward to your prompt return and we will be glad to charge you a bit more...haha, for your next visit.

10/10 - 훌륭해요

Rachel

2023년 12월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 8일
Rachel, we are thrilled to read you enjoyed your visit, we look forward to seeing you again soon. Happy New Year.

10/10 - 훌륭해요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was a convenient boutique property with wonderful ambiance and great customer service. Nice restaurant for indoor dining with great food and service as well. What I didn’t like was that I was charged two separate rates one higher than the other for a two night stay. Due to having booked with a third party. I wasn’t aware the rates had jumped up the second night until I checked out. I felt the third party should have been more upfront about that.
2023년 12월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 3일
Gloria, thank you for your visit and as far as rates, they do vary by day and this is not uncommon with third party or with us directly. I am sorry it wasn't make clearer to you. Wishing you a Happy New Year for 2024.

6/10 - 괜찮아요

Ravdeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Stayed on the 6th floor by the fitness centre - walls are like paper so could hear the weights falling - plus dissatisfied at check in there was nobody to help with luggage to our room and had to do everything ourselves - certain staff were very unhelpful in that aspect. Otherwise generally clean and well presented hotel and rooms with comfortable bed and spacious rooms. Location is prime for access to millennium park, Michigan Ave and Chicago River
2023년 12월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 3일
Ravdeep, so sorry to read about your experience. We strive to give everyone a great experience so please accept our sincerest of apologies if we did miss the mark for you. Happy New Year nonetheless.

4/10 - 별로예요

Heinz

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a convenient location but the shower didn’t work and I stayed only one night. When I mentioned it at checkout there was no attempt made to make it right by a voucher for a future stay or discount.
2023년 12월에 1박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 3일
Heinz, so sorry your shower did not work, I will ensure if gets looked at for the next guest. We strive to give all our guests a great experience so please accept our sincerest of apology for the apparent inconvenience.

10/10 - 훌륭해요

Xavier 님, Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Pierre-Louis 님, 2024년 1월 31일
Xavier, thank you for your visit, we look forward to your prompt return soon.