외관

더 웨스틴 시카고 롬바드 여행 후기

4 out of 5
더 웨스틴 시카고 롬바드
70 Yorktown Center, Lombard, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 604개" "
평점 8 - 좋아요. 1004개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 100개" "
평점 4 - 별로예요. 1004개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 49개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jae

2021년 10월에 2박 숙박함
답변 제공: Kym M. 님, 2021년 10월 25일
Hello Jae, Thank you for posting a rating on our hotel. We greatly appreciate the feedback. We are so happy to see you enjoyed your stay with the high rating you gave us. Thank you for sharing your experience. Again, thank you for your review and we look forward to when you can stay with us again! Sincerely, Mr. Kym Myers General Manager

10/10 - 훌륭해요

Shemickco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is nice
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Shemickco, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Chicago Lombard your home whenever your travels bring you to the area.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best stays I've ever had at a hotel in Chicago. The staff was extremelyclean, modern, and quiet. There are so many shoppinganddiningoptionsaroundthe hotel. Book it, you won'tbedisappointed!, the room was extraordinary
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Paula, Thank you for the generous review of The Westin Chicago Lombard. We are thrilled you had a great stay and that you loved our impeccable accommodations and intuitive associates. We are also glad our optimal location worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Maher

좋아요: 청결 상태, 직원 및 서비스
Easy and quick and professional check-in with a nice wonderful staff and good location
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 14일
Dear Maher, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations with our attentive service and ideal location. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Sincerely,Mr. Kym Myers, General Manager

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a great stay. The only issue was my room was near the elevator, and it was quite loud most of the night. Don’t know if there’s much they can be done about this, perhaps better sound dampening on the doors? Anyway, I love coming here and will be back next year.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Chris, Thank you for choosing The Westin Chicago Lombard once again and for your review. While we are glad you had a pleasant time with us, we apologize for the noise issues you experienced due to the location of your guestroom. We understand the importance of providing a peaceful and comfortable environment, and we regret falling short in this regard. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. Thank you again for your loyalty to our hotel, and we love knowing you plan to return; we look forward to serving you better in the future.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean, quiet and friendly staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Todd, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our world-class destination offers, especially our beautiful location, invigorating surroundings, and thoughtful associates. All of us at The Westin Chicago Lombard look forward to having you visit with us again!Sincerely,Mr. Kym Myers,General Manager

8/10 - 좋아요

Javonne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has THE BEST BED! But there was an issue with the tub. It was super hard to turn the water on and the stopper was broken as well.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Javonne, Thank you for evaluating your stay at The Westin Chicago Lombard. We are thrilled to know you loved our signature Westin Heavenly Bed and that it left you refreshed and invigorated for your time in our dynamic city. That said, we regret not meeting some of your expectations; please know for future visits, our front desk associates are always available to help make you as comfortable as possible. We appreciate your business and look forward to welcoming you back the next time your travels bring you to Lombard.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

JASMINE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Jasmine, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

QIANA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my second time staying here and I’ve loved it both times. Perfect place for me and my family. Away from the city but not too far from home. Very lovely hotel!
2024년 3월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 29일
Dear Qiana, Thank you for returning to The Westin Chicago Lombard. We love knowing you continue to enjoy our enhanced hospitality and our ideal location. It is always a pleasure to have you and your family as our guests, and we look forward to your next visit.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

GORDON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent and very accommodating here at Westin Lombard, will be coming back for sure!
2024년 3월에 6박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 28일
Dear Gordon, Thank you for your generous review of The Westin Chicago Lombard. Our associates strive to go the extra mile, and we are pleased they helped make your stay exceptional. Thank you again for allowing us to host your visit, and we are excited to have the pleasure of doing so again whenever you return to the area.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Keith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice
2024년 3월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 25일
Dear Keith, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Chelsea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall great stay. Only wish there would have been bellhop help with check in/out. I was traveling alone with my daughter and could have used some extra help (totally a me problem). Everything was great, staff was friendly, pool was warm. Will definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 25일
Dear Chelsea, Thank you for staying with us at The Westin Chicago Lombard. We are glad you and your daughter enjoyed our attentive service and took advantage of our indoor heated swimming pool. We also appreciate your kind suggestions of what would have made your visit even better, and we are excited bout your return.Sincerely,Mr. Kym Myers, General Manager

8/10 - 좋아요

Tiara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay!
2024년 3월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 22일
Dear Tiara, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your visit, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Rajneesh

연인과의 여행
It was a great stay
2024년 3월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 21일
Dear Rajneesh, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Thu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Thu, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Westin Chicago Lombard, we would like to invite you for another outstanding visit.Sincerely,Mr. Kym Myers,General Manager

8/10 - 좋아요

Lisa

2024년 3월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 25일
Dear Lisa, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to see your kind rating. It was a pleasure accommodating you, and we look forward to you revisiting the next time you are in the area.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

KJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it!!!!
2024년 2월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 26일
Dear Guest, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It smelled nice
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 20일
Dear Lori, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers, General Manager

2/10 - 너무 별로예요

Shirley

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink leaked, coffee pot broken floor lamp bulb burned-out, refrigerator didn't cool the pillows were dirty and only one robe.
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 19일
Dear Shirley, We appreciate you taking the time to review our hotel. We hope you will accept our apologies for the maintenance and cleanliness issues you encountered in your guestroom and the inconvenience this caused. We have shared your review with our associates and will address this appropriately. We invite you to revisit for the integrated, revitalizing experience you deserve the next time you are in Lombard.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 숙박 시설 상태 및 시설
Beautiful hotel and fantastic staff! Convenient location with many shops and restaurants. I would highly recommend!
2024년 2월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 18일
Dear Timothy, Thank you for choosing to stay at The Westin Chicago Lombard. We are glad our location was perfect for your visit and that our devoted associates took good care of you. We hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 19일
Dear Melissa, Thank you for the excellent rating of The Westin Chicago Lombard. We are pleased you enjoyed your stay, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 - 훌륭해요

Lisa

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to Target, Yorktown mall, AMC theater and many restaurants. Pool , gym , sauna and hot tub are nice. Rooms are clean and comfy quiet.
2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 12일
Dear Lisa, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations and excellent amenities. We are glad our location was perfect for your visit to our city's many attractions, most notably to Target, Yorktown Mall, AMC theater, and many restaurants. We are pleased you enjoyed your stay, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

8/10 - 좋아요

Jade

2024년 2월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 21일
Dear Jade, Thank you for the kind rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your visit, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the property.
2024년 1월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 3일
Dear Joshua, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our beautiful property, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers, General Manager

8/10 - 좋아요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 30일
Dear Stacy, Thank you for the generous rating of The Westin Chicago Lombard. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend getaway
Stayed overnight for my husband birthday weekend! We loved every bit of it the staff was AMAZING and attentive this is our new fav place to stay! The hotel was clean the room was perfect and we will be back. I did not want to get out of bed it was so comfortable
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Angelica, Thank you for choosing The Westin Chicago Lombard. We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited. We love it when people include us in their special celebrations; therefore, we are glad we could help make your husband's birthday memorable. It was also a pleasure reading our spotless hotel, and luxury guestrooms with our signature Westin Heavenly Bed, and our intuitive associates enhanced your stay. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Daniel James Burt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the suite. Was able to get lots of work done and the food was great.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Mr. James Burt, Thank you for evaluating your stay at The Westin Chicago Lombard. We enjoy hearing how much our guests can relax and recharge in their intuitively designed guestrooms that feature our signature Westin Heavenly Bed and Heavenly Bath. It was also a pleasure reading you loved the enriching food we serve. We appreciate your business, and we look forward to welcoming you back for another rejuvenating stay.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Anisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I absolutely love the hotel.. definitely recommend a stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Anisha, Thank you for taking the time to share your experience at The Westin Chicago Lombard. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property enhanced your visit. Thank you again for your recommendation, and we look forward to welcoming you back soon.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beautiful hotel! Service Sunday was friendly and very helpful. Monday morning service was rude to 3 of us as we checked out.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Matthew, Thank you for your thoughtful review of The Westin Chicago Lombard. We hope you had an overall pleasant stay, and we are glad you loved our thoughtfully crafted accommodations. While we appreciate knowing you liked most of our associates, we apologize for the level of service you received from one of our team members. Your concerns have been shared with our team, and we have taken appropriate action to ensure these issues are not repeated. Thank you again for your feedback, and we look forward to welcoming you back for the exceptional hospitality you deserve.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Going the Extra Mile
I had worked on preparation for a surgical appointment traveling to Chicago. When I attempted to print it out within the 18th-floor Platinum Club, the computer would not work due to a failed keyboard. Celina Wladzinska, a Westin employee, was able to print the document I needed for an 8 am appointment the next day. This was a tremendous help!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Nick, Thank you for the wonderful review of The Westin Chicago Lombard. We are thrilled to read how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments to Celina. Having said that, we regret not meeting some of your expectations; we will share your comments with the appropriate individuals as we are continually striving to grow and improve our guest services. Thank you again, and we look forward to welcoming you back on your next visit to Lombard.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: JK 님, 2024년 1월 4일
Thank you for the wonderful review! We hope to see you again soon, safe travels!

10/10 - 훌륭해요

dwayne

2023년 12월에 1박 숙박함
답변 제공: JK 님, 2024년 1월 4일
Thank you for the wonderful review! We hope to see you again soon, safe travels!

10/10 - 훌륭해요

James

2023년 12월에 4박 숙박함
답변 제공: jk 님, 2023년 12월 27일
Thank you for the great review!

4/10 - 별로예요

greg

가족 여행
좋아요: 청결 상태
There was a huge gathering there on the night we stayed. We heard kids running and screaming in the hallway until very late into the night. Tried to call down to the desk but the room phone didn't work. Far from a peaceful night.
2023년 12월에 1박 숙박함
답변 제공: JK 님, 2023년 12월 26일
We apologize for the inconvenience and hope we are able to accommodate your next stay with us during a less busy time at the hotel. Happy holidays and happy New Year!

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2023년 12월 25일
Dear Aaron, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We look forward to your return. Happy Holidays and Happy New Year! Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Jurga 님, Willowbrook

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Jurga, Thank you for rating your stay at The Westin Chicago Lombard. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Rehan 님, Oaklawn

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Rehan, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to welcoming you back to The Westin Chicago Lombard whenever your travels bring you to the area.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Valued Guest, Thank you for choosing The Westin Chicago Lombard, and for your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. Thank you again for your feedback, and we look forward to your return.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Jeffrey, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Chicago Lombard, and we look forward to welcoming you back again. Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: JK 님, 2023년 12월 19일
Thank you for the great review! We hope to see you again soon!

10/10 - 훌륭해요

Mark Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 stars
The room was amazing!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Mr. Anthony, Thank you for evaluating your stay at The Westin Chicago Lombard. We enjoy hearing how much our guests can relax and recharge in their intuitively designed guestrooms that feature our signature Westin Heavenly Bed and Heavenly Bath. We appreciate your business and hope to welcome you back soon for another enjoyable visit.Sincerely,Mr. Kym Myers General Manager

8/10 - 좋아요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Kerry, Thank you for choosing The Westin Chicago Lombard. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Stephanie

2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Stephanie, Thank you for the perfect rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: JK 님, 2023년 12월 11일
Thank you for the great review! We hope to see you again!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t go if allergic to perfume
Stayed there on a Thursday night to be close to husband’s surgery center. Beautiful hotel, was assigned a room on floor 18. Noticed a strong scent in the lobby and on the 18th floor. Was extremely strong in the room. I am allergic to perfume and scents. I asked the front desk about it he said they purposely put a scent throughout the lobby, 14th floor, and 18th floor. If I knew this ahead of time we would not have picked this hotel. They did move us to another floor without the scent but trouble breathing and a headache lasted the rest of the night. I appreciate changing our room but I don’t think they realize some individuals health is at risk by doing that and especially concerned no notice was given ahead of time.
2023년 11월에 1박 숙박함
답변 제공: JK 님, 2023년 12월 5일
We are so sorry to hear about this, thank you for the helpful feedback, we will try our best to do better!

8/10 - 좋아요

Fred

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Fred, We are happy you chose The Westin Chicago Lombard for your recent visit to Chicago. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Mr. Kym Myers

10/10 - 훌륭해요

Sarah

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with great, friendly staff. Great location, shopping and a variety of restaurant options. I would definitely stay again and recommend to others.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Sarah, We appreciate you for taking the time to share your perfect rating of The Westin Chicago Lombard. We are thrilled to learn you had a great stay and that you especially enjoyed our rejuvenating property, intuitive associates, and dynamic location. Thank you for your recommendation, and we love knowing you plan to return; we look forward to it.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Adonias

2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Adonias, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Tristan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, convenient, close to shopping and clean!
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Tristan, We appreciate you for choosing us and for your gracious compliments. We are thrilled to know you had a great stay and that you especially loved our thoughtfully crafted accommodations and dynamic location. Thank you for being our guest at The Westin Chicago Lombard, and we hope you will visit us every time you are in the area.Sincerely,Mr. Kym Myers General Manager

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Rhonda, Thank you for choosing to stay with us and for taking the time to post a review. At The Westin Chicago Lombard, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Mr. Kym Myers General Manager