외관

우드스프링 스위트 시카고 로미오빌 여행 후기

2.5 out of 5
우드스프링 스위트 시카고 로미오빌
1093 Windham Parkway, Romeoville, IL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 262개 이용 후기 중 93개" "
평점 8 - 좋아요. 262개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 262개 이용 후기 중 44개" "
평점 4 - 별로예요. 262개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 262개 이용 후기 중 34개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

DeChe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Syed

It’s for junkies. The pictures are misleading
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Dawn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was VERY dirty. The floors had not been swept, the walls had dried up substances on them, the sheets were very stained and dirty and the room had a bad smell that would not go away.
2023년 12월에 15박 숙박함
답변 제공: WoodSpring Suites 님, 2024년 1월 22일
Thank you for providing feedback regarding your stay with us.I am sorry to hear that you were not pleased with the cleanliness of your room during your visit. Providing our guests with a comfortable and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we may have missed the mark. Know that your voice is highly important to us and will be relayed to the housekeeping staff.We look forward to having you back so that we may redeem ourselves and provide you with an even better guest experience.Sincerely,WoodSpring Suites

6/10 - 괜찮아요

Hicham

출장 여행
별로예요: 편의 시설/서비스
For 2stars and the price, the property is not bad. Serious upgrade on the bed quality, and the rooms on general is needed. I thought that it would be in better shape than found.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck!
The entire place was dirty. The floors in the front, elevators, room and bathroom were disgusting and piles of gross things in every corner. The pillow cases had stuff on them. The bathroom had hair in the tub, floor and sink. The walls and ceiling are paper thin. We could hear the people next door like they were in our room and the people upstairs stomping all night long. The water in the bathroom dripped. There was only one tiny bar of soap and a tiny mouthwash for amenities. Definitely, not worth the money and had it not been non-refundable and later in the evening, I would have walked out and gone to another hotel. I couldn’t leave fast enough in the morning!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Pedro

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Russell

별로예요: 청결 상태, 편의 시설/서비스
Floor in my room desperately needed to be v acuumed and mopped.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
So as checking in the front desk had to see if they still had a room which we paid for in advance. We got in the elevator going to 4th floor and when going up the elevator shook like the cables were about to break. Got to room and it smelled like urine. Needed towels and had to go back down in elevator. Go back up in the elevator again with the shaking. Shower a bit rusted and cockroaches in bathroom. We went to grab dinner and came back and looked at bed and there were stains on the sheets that looked like dried blood. The pillow made of rubber and plastic. Went downstairs again and the office closed until Tuesday. So no one at desk. The beds so uncomfortable didn’t sleep a wink. Had to sleep in a chair due to bedsheets stained and felt so dirty being there
2023년 9월에 1박 숙박함

8/10 - 좋아요

Cornell

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice staff- be aware it’s not a standard hotel.
This is a rent-by-the-month/week/day sort of place. Not really a hotel you go stay at on a trip. No coffee, not in great condition, no front desk staff for most hours as most folks live there or in the parking lot. That said, the staff present when we checked in were friendly, people were quiet, and we had no major issues.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel but the need USB charging ports
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

Linda

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to go down to the service desk 3 times because key card would not work. 4th time the guy came up to finally open the door.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

4/10 - 별로예요

Jackie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had my clothes stolen and my room smells like cigarettes every single time I go to bed. Plus at the front when I told them that someone stolen my clothes they didn’t even care. Plus it’s also sketchy. I don’t recommend staying here. Plus they don’t even have wi-fi or breakfast. Also they don’t have a pool or hot tub.
2023년 1월에 11박 숙박함

6/10 - 괜찮아요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Arthetta O

별로예요: 편의 시설/서비스
2022년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 12월 5일
Dear Aretha,Thank you for taking the time to review our hotel. Your feedback is important as it helps us to improve. We invite you to stay with us again and hope to do better next time.

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is dirty, noisy, bugs everywhere, everything costs extra. All around terrible. Do NOT stay here. Expedia tried to get me a refund for the unused days but the hotel wouldn't budge so was stuck here for an entire miserable month.
2022년 9월에 28박 숙박함
답변 제공: Hotel Representative 님, 2022년 11월 1일
Thank you for choosing us and sharing your experience. We truly regret that we were unable to exceed your expectations. We strive daily to provide safe, clean and low cost options to our guests. Your feedback is not the perception we want to give. Please contact us directly so that we can try to make things right for you.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was inexpensive but you had to pay extra for things garbage left in hallway room wasn't swept limited toilet stuff have to pay for basic cooking stuff and it is far away from everything and it is in a an area of whearhouses and churches
2022년 9월에 14박 숙박함

8/10 - 좋아요

WEN ZHI

2022년 8월에 1박 숙박함

4/10 - 별로예요

Lynwood

별로예요: 청결 상태, 직원 및 서비스
2022년 6월에 7박 숙박함

2/10 - 너무 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The customer service was decent enough and on surface-level the room was clean, kind of basic, but not an issue for me. Unfortunately, they have pest issues because people are living there and that is a hard no in my book.
2022년 5월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Brittany. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 - 훌륭해요

rich C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was basic with an average bed, average lighting but it was clean. Awesome to have a full size fridge, stove top, microwave etc. Many do stay here for long term work ie: pipe fitters etc. The staff was very nice and I felt safe at the facility. I like the fact that house keeping only comes every 2 weeks unless you pay additional. The wifi standard free service SUCKS. Purchase the 6 dollar extra fee for a faster wifi connection. For a price of about 70 dollars per night, this hotel is a complete steal. I would go here again. No issues. Let's clear some stuff up. There are some broken down vehicles in the parking lot. I believe these vehicles at one time belonged to staff or they would have them towed. The one vehicle appears to block the plow in so it does not get stolen.
2022년 5월에 8박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Hello Rich. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

6/10 - 괜찮아요

Ashley

연인과의 여행, 출장 여행
좋아요: 청결 상태
We had to wait 30 minutes for someone to come to the desk to check us in.
2022년 4월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Thank you for taking the time to rate and review your stay with us, Ashley. We hope that you give us another chance to show you a much better experience without such delays. We apologize for the impact that this created, but wish you all the best in your future travels.

4/10 - 별로예요

Tamar

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
The room was very nice but it was not clean .the room had a file smell I had to clean the toilet and sink ..wipe off desk to eat ...the floor was very nasty ...it wasn't mopped or swept .I will not stay again
2022년 4월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Thank you for taking the time to rate and review your stay with us, Tamar. Thank you for your constructive feedback and we can assure you that we will be addressing this with our team directly. We sincerely apologize for any inconvenience that this caused and do hope that your future travels are both comfortable and pleasant.

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T STAY THERE.
I was unable to stay. Arrived late could not get help to check in. Felt very unsafe with unsavory characters in the parking lot. The expectation to wait in the parking lot for up to 45 minutes after 8PM is ridiculous. I believe people use the hotel as a living situation. Felt very unsafe. The one person i could talk to on the phone was very rude.
2022년 3월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Hello Patricia. Thank you for taking the time to rate and review your stay with us. We will make sure that we address these concerns with our team as we never want you to feel any kind of uneasiness. We apologize for the impact that this had during your stay and we hope that your future travels are both comfortable and pleasant.

6/10 - 괜찮아요

Paul

Carpeting
I prefer carpet flooring in the room
2022년 2월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
Thank you for taking the time to review your stay with us, Paul. Thank you for staying with us and offering your feedback. We are always striving to improve and your feedback will help us do just that.

10/10 - 훌륭해요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2022년 1월 12일
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

10/10 - 훌륭해요

Nina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2022년 1월 6일
We are so happy to see that you enjoyed your time with us, Nina! We truly appreciate you taking the time to rate us! Please come back to see us soon!

10/10 - 훌륭해요

Jonas

2021년 11월에 7박 숙박함

8/10 - 좋아요

Rhonda

2021년 11월에 7박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 12월 8일
Thank you so much for your great rating, Rhonda! We would love to welcome you back the next time your travels bring you this way!

6/10 - 괜찮아요

Briana

좋아요: 직원 및 서비스, 객실의 편안함
Not as clean as I expected. Only gave 2 towels for 2 people. Pros: it’s a bed and a shower, all we needed. The price is too high for what is provided.
2021년 7월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 27일
Thank you for your review and comments, Briana. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

10/10 - 훌륭해요

Oscar

2021년 9월에 15박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 9월 21일
Thank you so much for your amazing rating! We are so happy to see that you enjoyed such an amazing stay! We can't wait to see you again the next time your travels bring you this way!

2/10 - 너무 별로예요

Shaun

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very nasty
2021년 8월에 2박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 31일
Hello Shaun. Please accept our sincerest apologies for the issues that you encountered with pest sightings. We never want your time with us to be interrupted by this and we are terribly sorry for any inconvenience that this caused. We can assure you that we will forward this concern to our pest control provider for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 - 괜찮아요

Estela

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 7월 26일
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

8/10 - 좋아요

Razel

좋아요: 청결 상태
2021년 7월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean very well presented really enjoyed it
2021년 7월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 7월 21일
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 7월 16일
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

4/10 - 별로예요

Kara

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 7월 19일
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BEWARE!! This was not a hotel. People live there full time. No less than two people were smoking pot in their cars in the parking lot when we arrived. Our “suite” had no dishes and no toiletries. Not even hand soap. Our room reeked off marijuana including the bedding. We felt so unsafe here we didn’t even stay the second night we booked. Do not stay here!
2021년 7월에 2박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 7월 12일
Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

4/10 - 별로예요

william

DISAPPOINTED
I'm used to SONESTA . I guess that's why I was disappointed
2021년 7월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
God
2021년 6월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 6월 29일
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside bottom of the bathtub had a considerable buildup of dirt. Some small amount of dark mold. On the good side the check in clerk was very pleasant and professional. He didn’t balk at allowing me to view the room prior to paying. Also no issues with either of my small dogs (11 & 13 lbs). All and all not the most elegant place to stay but pleasant and adequate
2021년 6월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 6월 17일
Thank you for your review. We are happy to see that you enjoyed your overall stay, and appreciate your feedback regarding the cleanliness of the bathroom. We will make sure that we forward this information to our staff at the property for immediate action and resolve. All the best in your future travels!

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!!
Good stay very clean☺ its like my own studio apartment when im there
2021년 6월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 6월 14일
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Brittany! We look forward to welcoming you back the next time your travels bring you to the area!

10/10 - 훌륭해요

Venkatesan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good comfortable stay
The hotel is pretty close to the highway and easy to get to . Also it's surprisingly clean
2021년 5월에 3박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 6월 1일
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

2/10 - 너무 별로예요

Amanda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
There was a fight that broke out in the hallway & roaches in the bathroom. Never again will I stay there.
2021년 5월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 5월 28일
Hello Amanda! We are so disappointed to read that there were possible pest sightings, and a troubling encounter! We take these reports very seriously and will make sure that we forward this to our pest control provider and front desk team to prevent these issues in the future.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location. Nice little city around
2021년 4월에 7박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suite 님, 2021년 4월 20일
Thank you for reviewing your stay. Our staff loves to see when a guest leaves happy, and we hope that we have another opportunity to host you in the future!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Hotel was so loud. Screaming kids and barking dogs. I needed a pet friendly option. But I will look harder in the future because the atmosphere was less than desirable. Front desk staff was pleasant however one of the crew came in without a mask. Several guests milled about without masks.
2021년 4월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 4월 20일
Thank you for your review. We are so disappointed to see that you experienced issues with noise levels. We also appreciate you bringing the lack of masks to our attention so that we may address this with our team so that each guest that comes to our hotel feels safe. If you are ever in need of simple, clean and comfortable stay, we hope you keep us in mind!

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Ay poco espacio para parqueo ayudaría un poco más de establecimiento
2021년 4월에 1박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 4월 13일
Thank you for your review and feedback. We are so sorry for any issues that you had with parking and will work with our management team to help us improve in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.