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퀄리티 인 치커피 - 스프링필드 여행 후기

2.5 out of 5
퀄리티 인 치커피 - 스프링필드
463 Memorial Dr, Chicopee, MA

이용 후기

6.6
평점 10 - 훌륭해요. 676개 이용 후기 중 108개" "
평점 8 - 좋아요. 676개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 676개 이용 후기 중 156개" "
평점 4 - 별로예요. 676개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 676개 이용 후기 중 85개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jodi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pet friendly, bad smell
We got moved. The hotel was pet friendly and smelled like wet dog. My parents door was off the hinges and when reported they said thanks, we’ll look into it. My step father had to lift door up each time to leave room. Worse part is they never contacted us that we were being moved to a different hotel. I had called to confirm and had to call several times to find out new location, etc. Will not stay here again.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Jean-Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged me again. I did pay with expedia when i reserved
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Gilbert 님, Guilford

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not open to the public. They charged me anyways.
2023년 7월에 3박 숙박함

4/10 - 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Think twice about it
I have used this hotel many times before and just seems to be going downhill.the card entry system still doesn't work for exterior doors 2 years later. I do not think housekeeping knows what a vaccum is.maitence department has no idea how to clean carpets. Housekeeping should be given scrubbing bubbles to use on tubs it doesn't matter what area you stay in the hotel same issue. The biggest draw back was the group in the lobby when I arrived then I found out they are using hotel as housing. The other big iss was when I went up stairs to my room the whole hallway smelled of fish.(cooked)when I got to my room other end of hall I left my door open and open the window to get smell out of hallway.i said something to the front desk they informed me it was a long term tenant. They apologized to me. I said say something tell they to open windows when cooking. I guess it's time to find a new place when in town because it truly seems that the owner of property doesn't care about things. The front desk did all they could for me I said thank you. It's amazing that the price here is only slightly less than other hotels in area with far better amenities.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Janet

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Central location but more importantly the staff here is exceptional.
2023년 5월에 1박 숙박함

4/10 - 별로예요

Kyuhyung

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room had no ventilation and smelled bad, and I was assigned a room without even changing the bed sheets. I was on the first floor and the window screen door was torn and I couldn't even open it for air circulation. The length of the shower handle so tight that even an adult woman could not open the shower by my self without my husband's help. Only good thing kind every staff and Coffee prepared in the lobby.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Stephen

별로예요: 숙박 시설 상태 및 시설
Good value for the price
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Lynnette

2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was pleasant. Building is in need of improvement in every area. Non smoking, but room smelled of smoke. Bed was lumpy looking. Icemaker roared and leaked down the hall. After a local evening event, we chose to make a 2-hour middle-of-the-night drive home rather than stay.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

John

2023년 5월에 2박 숙박함

6/10 - 괜찮아요

geraldine

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Chicapee
Hotel is old, needs a do-over.
2023년 5월에 1박 숙박함

4/10 - 별로예요

Tammy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Shady place
Locked doors raises safety questions. Front desk staff was very good. Super friendly. Room smelled of smoke. Pillows were tiny. Stains on sheets. Bathroom was not good. Cracked tiles, dirty floor, stained tub. Definitely not the standard of Quality Inn’s I’ve stayed in before.
2023년 4월에 1박 숙박함

4/10 - 별로예요

ahmand

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed was dirty like it a guess just got out. Hairs everywhere! A dirty cloth on the nightstand of idk what! All exits were proped open all night.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Randi

가족 여행
When I arrived at the property, I sat in the parking lot with my young son and looked around, The building to the left had one window where it looked like someone had a brawl inside. The blinds were all beaten up and looked awful. I had read the reviews and they seemed mixed. I didn't feel safe going into the hotel so we left. I booked into the Tru Hilton a couple of doors down and called the Quality and cancelled my reservation. I am not usually a nervous person staying at hotels as I travel by myself often. This hotel just didn't feel safe to me. It looks as though people might live there instead of it being a hotel only facility.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Owner needs to look into property
The owner needs to fix outside door locks. Rugs could use a good cleaning/ shampoo. Other than that it was a good place to stay
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place overall
The owner needs to fix the eletronic door entry. This has been a issue for a while.if door is not propped open you can't get back in. You can go to front door but if nobody in lobby and the desk clerk has to go help another guest your stuck outside.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Emilio

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N othing the staff is rude wanted to charge me more than I pay for
2023년 3월에 1박 숙박함
답변 제공: Ray 님, 2023년 3월 15일
Thank you so much for taking the time to respond to our survey. I wanted to sincerely apologize for any issues that you may have encountered while enjoying your stay with us. We take pride in our staff and they way that they treat guests. Any time an issue is brought to our attention we take it very seriously. We hope that we will see you very soon.

6/10 - 괜찮아요

Monica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Blood
Our room had blood in the bathroom so we had to move rooms after we already unpacked with a one year old
2023년 3월에 1박 숙박함
답변 제공: Ray 님, 2023년 3월 11일
Cleanliness issues are very important to us as we take pride in our house keeping team. I'm so sorry that you had to deal with the unknown substance in your bathroom as that is something no on should have to deal with. However I'm so happy that we were able to move you into a more suitable room to better accommodate you. We hope that you will consider staying with us in the future.

10/10 - 훌륭해요

Bill

단체 여행
Satisfied stay
It was just a quick night stay was very clean. Everything was intact. The only issue was the toilet was running slow, but I let the front end know so hope they were able to get that resolved.
2023년 3월에 1박 숙박함
답변 제공: Ray 님, 2023년 3월 11일
Thank you so much for your response to our survey. We are so happy that you enjoyed your stay with us. Until next time

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Carpet in room needs to be changed. Tub has porcelain chipped out of it
2023년 3월에 1박 숙박함
답변 제공: Ray 님, 2023년 3월 11일
We appreciate the time that was taken to respond to our survey. Responses like yours help us to focus on certain areas of our hotel to ensure that every guest has an amazing stay with us. Thank you so much and we hope to have the opportunity to host you in the future.

10/10 - 훌륭해요

Evan

좋아요: 청결 상태, 직원 및 서비스
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Magalis

좋아요: 청결 상태, 직원 및 서비스
Great! Easy! Quick! Excellent!
2023년 2월에 1박 숙박함
답변 제공: Ray 님, 2023년 2월 13일
Thank you so much for your kind words regarding your stay with us. Its our goal at the Quality Inn in Chicopee that we make every guests stay, great, easy and most defiantly excellent. We hope to see you again in the near future!

10/10 - 훌륭해요

Giovanni

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good area i bit outdated room was clean.
2023년 2월에 1박 숙박함
답변 제공: Management 님, 2023년 2월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 - 훌륭해요

Praseuth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff and check in was at ease!
2023년 1월에 1박 숙박함
답변 제공: Ray 님, 2023년 1월 30일
Thank you so much for staying with us at Quality Inn Chicopee-Springfield. We take pride in our staff and I'm pleased that our staff was one of the highlights of your stay. We look forward to seeing you again in the future!

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The condition of the room and staff friendliness and breakfast choices were fine but the brackets for the shower and tub curtain rod were rusty.
2023년 1월에 1박 숙박함
답변 제공: Ray 님, 2023년 1월 16일
Peter, I just wanted to Thank You for taking the time to share your experience with us. It is very important for us to know what every guest feels about there expereience while staying with us. We hope to see you in the near future!-Ray

4/10 - 별로예요

Maggie 님, Antigonish

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine for one night on the road but would not stay there alone, and wouldn’t stay again. Paid over $140 Canadian, thinking it would be decent, but it was more like a $60 budget hotel. Didn’t feel very safe, one of the outside doors never locked so anyone could get inside. Don’t Recommend.
답변 제공: Ray 님, 2023년 1월 16일
Maggie, Thank you so much for your response. Its responses like yours that help us to better our property. I'm sorry that your stay was not up to your expectations. The experience of our guests is very important to us. We hope that we see you again in the near future!

10/10 - 훌륭해요

Moet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice comfortable stay
2022년 12월에 2박 숙박함
답변 제공: Ray 님, 2023년 1월 16일
Moet, Thank you so much for your kind words. We hope to see you again in the near future!

8/10 - 좋아요

William

2022년 8월에 1박 숙박함
답변 제공: k.o 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

10/10 - 훌륭해요

Beth-ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 5박 숙박함
답변 제공: KO 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

6/10 - 괜찮아요

juan

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Beth-ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome people here
My cleaning lady is the best. I needed a cereal clean up. And in a flash she vacuumed it up with a smile.
2022년 12월에 2박 숙박함
답변 제공: KO 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

10/10 - 훌륭해요

Beth-ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Feels like home.
Cleaning crew is amazing. I want to take my lady home with me! Kind sweet try’s to understand what I’m saying but always comes threw!
2022년 11월에 5박 숙박함
답변 제공: KO 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

4/10 - 별로예요

Alita

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was nice, rooms clean, but people smoked in rooms and it stunk. Outside was nasty.
2022년 11월에 1박 숙박함
답변 제공: ko 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

6/10 - 괜찮아요

Toy 님, Springfield

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There’s roaches here. And unregistered vehicles. Possibly homeless shelter. Need to come down on pricing if it’s going to be this crappy
2022년 11월에 1박 숙박함
답변 제공: ko 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

2/10 - 너무 별로예요

Yaimiles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk not helpful the room was fill of roaches
2022년 11월에 1박 숙박함
답변 제공: ko 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 4박 숙박함

10/10 - 훌륭해요

Lisa

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Bart

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
our Second stay in three years and we absolutely loved it. It was clean and inviting beds were amazing and breakfast was wonderful
2022년 11월에 1박 숙박함
답변 제공: KO 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

4/10 - 별로예요

Amber

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: ko 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

8/10 - 좋아요

Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lugar tranquilo donde se puede descansar!
답변 제공: KO 님, 2023년 1월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

6/10 - 괜찮아요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

8/10 - 좋아요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

Carmen

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
The room was very musty, the sheets had yellow stains. The carpet looked dirty whereas I refused to walk barefoot. The check out person was in a corner and I had to walk over to give her my key card. She mumbled when I asked a question, did not even say thank you. The check in person was pleasant and it smelled clean when you walked in to the front lobby. Only stayed overnight.
2022년 10월에 1박 숙박함
답변 제공: Manangement 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 - 좋아요

Hayden

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Always a nice clean stay
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 - 너무 별로예요

Arina

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The night staff was really nice but the 2nd floor smelled like smoke throughout the hallways. The room we were first assigned reeked of smoke. I called the check in guy and he offered to change the room for us and assured us it was a no smoke hotel. But again, the entire hallway smelled like smoke. The second room we were offered smelled less like smoke but still had a funky smell and was a different bed arrangement than we booked. The double beds were tiny. Parts of the bathroom were chipping away. Some of the carpet was ripped out. Very run down. I’ve had better experience at quality inn before and was disappointed by this one and ended up canceling my 2nd night here.
2022년 10월에 2박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 - 별로예요

Sharon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very unclean. Bathtub was quite disgusting, fearful of taking a shower. Room smelled of smoke despite non-smoking room sign on door.
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 - 너무 별로예요

Jane

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I arrived at the hotel and I was immediately struck by the smell of cigarette smoke. The smell starts in the lobby and is throughout the hotel. I was assured the hotel is non-smoking. Upon entering the room, I noted dead roaches
2022년 10월에 2박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I could open my window in the room
2022년 10월에 2박 숙박함
답변 제공: Management 님, 2022년 11월 2일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!