Arrived late after driving 14+ hours. The man at the desk was very rude and specific about where we parked. It was raining and we had two kids and a dog. We pulled around back closest to our room just to unload and not get drenched, then we planned on going to our designated spot. While unloading the man at the desk called the room and yelled at my daughter (14) about us not parking where we were. She tried telling him nicely that we were just unloading closest to be out of the rain and we would move. He was very rude to her about the whole situation. On top of that the non smoking room smelled of smoke and the room wasn’t entirely clean. We booked this based off of reviews and because it had breakfast. After the experience upon our arrival, breakfast was skipped. We wouldn’t stay again, nor recommend. It’s frustrating to need a place to lay your head during a cross country move only to be met with that kind of service.