외관

엠버시 스위트 바이 힐튼 신시내티 노스이스트 블루 애쉬 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 454개" "
평점 8 - 좋아요. 1005개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 142개" "
평점 4 - 별로예요. 1005개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 51개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yong Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식 굳
2018년 12월에 1박 숙박함

8/10 - 좋아요

Samuel 님, Jeannette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Zach

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very loud construction going on inside the building well after 5pm. Stairs had nasty disgusting tape holding carpet down, well a piss poor attempt at a repair and also a major trip hazard. Elevators broken just all around a bad experience and stairways and hallways are nasty.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 편의 시설/서비스
Nothing
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Candy

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a cool property where all the rooms are interior and facing all facing an open concept lobby square. Breakfast was nice. Staff were wonderful!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean, friendly and inviting. The room was superb.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Emma

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was great but the property itself was tired and grubby and SUPER NOISY. Hoards of unsupervised children were running the halls. Slamming the stair doors and messing with the one elevator that was working. The other elevator was out of service. The room we initially got had no door on the bedroom and that was the main reason I booked the place. The lady at the desk was really nice and very accommodating and moved us to another room. The door has been removed as it was broken. The place could do with a good deep clean and some updating. Bravo to the staff though for suffering the feral children though, they have more patience than I.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved breakfast. All the staff for breakfast were beyond exceptional
2024년 3월에 2박 숙박함

8/10 - 좋아요

ranata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator down the entire stay. Rooms are ready for an upgrade
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the bed. It was so soft and confortable
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Faith

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at many Embassy Suites and always liked them. This is by far the worst we have seen and will make me question staying at another. It needs major updating and repair. Broken elevator, dirty stairways, toilet ran constantly, shower drains clogged, peeling paint and just not clean. Window leaked terribly. The “manager’s reception” was stale chips, pretzels and salsa. The atrium near the bar was very gross and not cleaned during our several day stay. The only positive about breakfast was they did have omelets but only one person working and very slow. The rest of breakfast was average at best.
2024년 2월에 2박 숙박함
답변 제공: MCG 님, 2024년 2월 26일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service.We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Kevin

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 12월에 4박 숙박함
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

4/10 - 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 - 훌륭해요

Phoeba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel! Staff was exceptional. Extremley friendly and helpful. Will definitely make another trip here! Breakfast is above and beyond what I expected. They offer two free adult drinks with your stay and free soda.
2023년 12월에 1박 숙박함
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 - 훌륭해요

Sandra

2023년 12월에 1박 숙박함
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

4/10 - 별로예요

Jesus 님, Chattanooga

가족 여행
별로예요: 직원 및 서비스
Stay overall was fine, I had to wait awhile to be helped then, room number wasn’t written on the cards envelope then I had to come back and get a the room number. Not impressed with the service
2023년 12월에 1박 숙박함
답변 제공: MCG 님, 2023년 12월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton customer you are among our most valued guests. We strive to provide gracious, engaging and caring service,and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Kelli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Caleb

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: MCG 님, 2024년 2월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As an Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy you were please with your experience. We look forward to you staying with us in the future.

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean. Good breakfast.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Toni

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Sheryl

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
2023년 11월에 10박 숙박함

6/10 - 괜찮아요

Alexander

아이를 동반한 가족 여행
별로예요: 청결 상태
The staff was pleasant but it just seemed like the standard was for things to be handled only if a customer brought it up for attention.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: MCG 님, 2023년 12월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Embassy Suites Blue Ash customer, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very pleased that you enjoyed your recent stay. We will take your comments under consideration and share with the staff as we continually work to improve our guest experience. We look forward to you staying with us again in the future.

6/10 - 괜찮아요

Karin

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태
This hotel was convenient in its location but the facilities are a bit worn down. This is a dog-friendly hotel and we brought our small dog here over the thanksgiving week. We assume the room we got was one frequented by dogs as the carpet was a bit frayed and the couches stained. We didn’t mind this too much but the bathroom smelled of mold and the walls and corners were a bit dirty. I wanted to spray down the tiles with bleach just because you could see the mold growing in the grout.The microwave was missing its middle glass dish, the fridge was a bit dirty. The gym was great and clean. The pool had a slight cloudiness to it and was used by several families throughout our stay. We were given fresh towels every day but the beds were never made which might be the norm? Overall, this was generally an OK place to stay and we may come back as it was convenient to our family’s home.
2023년 11월에 5박 숙박함
답변 제공: MCG 님, 2023년 11월 25일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the futur

6/10 - 괜찮아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Nancy

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sofa, bed were in terrible condition. Noise from both sides kept me up. Lobby dark and dingy. Staffs children/grandchildren behind check in counter or using computer space that’s for the guest. Entirely too expensive for the condition of hotel, room/ amenities…there is a lot of competition in the area, better step up your game
2023년 11월에 1박 숙박함
답변 제공: MCG 님, 2023년 11월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Matthew 님, HELENA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wide open spaces.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Thalia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely disappointed with this hotel. My original room was dirty with hair along the edges of the bathroom floor as it hadn’t been cleaned. Once we were switched over to another room the couch was sinking in, the carpet had stains all over, the sink was clogging same goes for the shower and the faucet for the shower was just hanging on.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Millie

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel , Staff are very friendly ! Breakfast omelets were amazing. I will be back again!!!
2023년 10월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 30일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking and that we were able to provide the level of service we aim for. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 - 훌륭해요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Relaxing
2023년 10월에 1박 숙박함
답변 제공: MCG 님, 2023년 10월 30일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking and that we were able to provide the level of service we aim for. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 - 괜찮아요

Taylor

연인과의 여행
좋아요: 직원 및 서비스
Was traveling and traffic was at a standstill a few times during my travel, I called the property to let them know as I was afraid I wouldn’t make it there in time before the cut off check in time which is midnight, I was basically told by a man, well that’s the cut off, try to get here before 12am. We finally get to the property, check in was very smooth, the lady at the front was very nice, we get into the room and my fiancé and I said at the same time, “you sure this is a Hilton property”. The room had older furniture type, carpets were filthy in the living/dining area and the smell of pet urine was UNBEARABLE! I called down to the front desk and they switched our room, which I was thankful for. The next room was better however still outdated furniture and dirty black spots all over the carpet.
2023년 10월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 21일
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4/10 - 별로예요

Raina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waste of money! Stay literally anywhere else
Honestly was hoping the stay here would be a lot better since the hotel seems nice and cute. However our suite room was not as clean and comfortable as hoped. A dog barking for 30 min at 8 am woke me and kept me up (after not hardly sleeping) and guest services had no solution. This has happened before else where and the hotel offered to switch our rooms and was apologetic but that wasn’t the case here :/ also There’s a huge dried blood stain on the comforter, I call guest services, explaining the situation, only for the employee to cut me off in the middle of speaking, and give me no apology.. he did however bring me a new clean one and apologized after I mentioned it, said he was the only employee in the whole hotel for the night. I felt bad for him. We just all feel bad. Bad call on the hotel considering he said a bunch of other rooms were needing things too. The door to our balcony is also jank, basically off the track, had to move it in a particularly way to get it to open. This was just an expensive highly rated hotel and did not meet the expectations unfortunately
2023년 10월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel wasn’t dirty but it needs a serious overhaul. I don’t when it was last renovated but it definitely needs one. My family came yearly if not more often 10 years ago and it looks like it hasn’t been renovated during that time.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Joyce

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with Embassy Suites Cincinnati/Blue Ash to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 - 괜찮아요

Alexis

가족 여행
좋아요: 직원 및 서비스
The bathroom had a moldy smell, the room was spacious, we felt safe, front desk staff was friendly.
2023년 10월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

10/10 - 훌륭해요

George

2023년 10월에 1박 숙박함

4/10 - 별로예요

AZANIA

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The room they gave us had so done already staying in it . Disappointed in cleanliness.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Allison

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stayed at many Hiltons and this was not my favorite. It didn’t help that I must of went on a soccer weekend so it was filled with sneezing kids (nothing against kids, I was just hoping for a relaxing getaway). The entire hotel was very outdated and honestly just not that clean. The elevators were quite slow so at times took the stairs and they were filled with crumbs, stains and an odd smell. Hotel smelled of smoke. On the last night the fire alarm battery died in our room but they did quickly change it. Stains all over couch and carpet, holes in sheets, balcony overlooked parking lot and was covered in cobwebs and dust so didn’t even use it. Pool was small and had a strange smell to it, was empty when we went in but constantly had kids running by to check on it. Also got locked in the pool and had to kick the door open. I will not be returning.
2023년 10월에 3박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

10/10 - 훌륭해요

Cheryl

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility with excellent customer service.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Shawndre

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with Embassy Suites Cincinnati/Blue Ash to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
It was great. Great price for the room we got. Much better than previous places. The rooms are very spacious and the lobby is beautiful.
2023년 9월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 17일
Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with Embassy Suites Cincinnati/Blue Ash to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely,Michael GalesFront Office MangerEmbassy Suite Cincinnati/Blue Ash

8/10 - 좋아요

Trinity

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a nice stay

10/10 - 훌륭해요

Shelbe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Whether was amazing! The check-in process was so simple and easy! The front desk was so polite and welcoming! Beautiful hotel! We will be back!
2023년 9월에 2박 숙박함
답변 제공: MCG 님, 2023년 10월 30일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking and that we were able to provide the level of service we aim for. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
NOT HANDICAP FRIENDLY.
The hotel was clean, the frint desk waa friendly the breakfast foid was good. HOWEVER, i have a small service dog for diabetes reasons. An employee at breakfast told me the dog is unwelcome in the area and should be removed. My service dog is highly trained and DOES NOT BARK or look at other people. I said "This dog is a service dog" She said "It cant sit right there on my chair" I said "YOUR CHAIR? It's MY chair right here at MY table" She replied "That dog can't stay here" By that time, everyone around me was looking at me. It was VERY embarrassing and unprofessional. I said "my dog is remaing right here beside me where he belongs. Your comments are illegal and you need to leave. You need to go away from me." She walked away. A little later i walked up to her in sn attempt to explain to her how she was breaking the law. She walked away from me ehile saying "Im not listening to anything you have to say to me" Breakfast at this hotel was a nightmare all because of an intrained staff member. Another employee came up to me and said "Im glad someone FINALLY stood up to her" Apparently this hotel has a history of declining proper, legal rights to handicapped patrons. I love Marriott and also this brand of Hilton, Embassy Suites. I'll NEVER go back to this location. This is the first time I've ever had a problem because of the presense of my service dog.
2023년 9월에 1박 숙박함